Orderhive Reviews

Pros

Customer support: They have responded within few hours and was available on the phone / Skype whenever I needed them.

Software: They offer integrations with all the main marketplaces and there isn't any limitation on the number of users. for each marketplace. They have templates for each situation you may encounter as a business such as an invoice, PO and many more.
It's possible to export any information you need, create new orders via their system which is very valuable to manufacturers, as they work with Dealers.

Price: I've checked all their competitors: Skubana, Zentail, SolidCommerce, Sellbrite and more, and I can tell you with complete confidence that at this time, Orderhive offers the best price for the features they provide.

Ease of use: Their system is more advanced than most of their competition. They provide many features so it takes few days to get the hang of it but in return, you have control of everything.

Their only real competition, in my opinion, is Sellbrite but the price difference doesn't justify it.

My overall impression of them is very good and I suggest that if you manage more than two marketplaces and have an issue maintaining inventory count, try them. I'm certain you won't regret it.

Cons

In my opinion, they are missing a listing tool, better analytics tools, and PO to be a complete package but I'm not complaining since you can solve two of those issues with a little bit of knowledge in Excel.

Pros

We're able to manage so many aspects of our inventory management, logistics, and operations from a single platform.

Cons

With so many features, it can take some time to get used to how to customize the software's capabilities.

Alternatives Considered

Brightpearl and Zoho Inventory

Reasons for Choosing Orderhive

Sortly was an entry-level product that tracked inventory on a very basic level.

Switched From

Sortly

Reasons for Switching to Orderhive

Their product demo was very impressive and covered all of our needs and more. Orderhive's account representatives reached out to us very quickly and patiently answered all of our questions about the product.

Pros

Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products

Cons

Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .

Alternatives Considered

Cin7 Core and Linnworks

Pros

Orders synchronization, purchase order management, inventory management, and order fulfillment have really helped our clients stay organized and grow their business.

Cons

There aren't any cons really. There were a few issues a year ago but Orderhive has resolved all of them.

Alternatives Considered

Extensiv Order Management and SAP Business One

Reasons for Switching to Orderhive

Excellent support, ease of use and setup, and great third-party integration.

Pros

Inventory Management is most effective for us. We are using it for the fulfillment starting next month.

Cons

There is not an option to utilize bar code scanning for picking and shipping.

Pros

easy to use, great customer service, top notch services, unlimited integrations. Shoutout to my man [sensitive content] who is amazing and helped me in every step of the way

Cons

automations. A lot of tougher questions can be answered with automations. they take some getting used to but once you get it, they work great

Pros

The 1 on 1 support that I received was exceptional​. This made all the difference in getting up and running on this new platform. I like the simplicity of the app. I had used Skubana before and it was so complicated and less visually appealing than Orderhive.

Cons

The report that I wanted did not exist, but Orderhive went above and beyond to create a custom​ report for me.

Alternatives Considered

Extensiv Order Management

Reasons for Switching to Orderhive

Skubana was too expensive and complicated (not designed for a business of our size), Orderhive was less expensive than all other options and appeared right away to be easier to use.

Pros

Orderhive is the greatest CRM for order management in terms of quality, dependability, accessibility, and no troubles to date thanks to its excellent interface. It allows users to monitor all orders with appropriate filters and categories. It makes keeping tabs on your inventory levels straightforward. It is simple to register recently arriving products and consumer-made transactions using their well-maintained interface. Orders and inventory can be easily managed, shipments can be tracked, and the entire process can be seen with just a few clicks. Technical support is kind and knowledgeable. The same small, dedicated crew is committed to assisting us whenever we have an issue.

Cons

Sometimes there was a lot of latency due to traffic, but that has now changed. They have now made it impossible to access a customer's contact information. According to me, Orderhive's analytics tool is its major drawback. To raise stock levels and increase the deliverability of out-of-stock orders, they should enhance their prediction algorithms. On the other side, their software frequently failed to import orders into their hive from other sources.

Pros

- Customization of colors, templates, email responses.
- Generally quick response time on chat - until recent when they switched from 1.0 to 2.0. I assume they are busy with that transition, so hopefully they will gain some more time in the future to get back to their quicker response I was used to in 1.0.
Generally able to solve all my needs within a few days when issues come up

Cons

- Glitches still, I clear my cache pretty regularly, but nothing I generally can't work around
- 2.0 at first was so bad compared to 1.0, but finally 2.0 is catching up.
- Wish there were more tutorials, but I resorted to making my own.

Pros

I like mostly all the features and a very friendly-user App.

Cons

The least I don't like about it is sometimes instant product sync command is not responding.

Pros

The price is one of the lowest in the business for what it offers. You can even connect Amazon FBA inventory and manage your purchases which makes other applications usually very expensive.
Positive is also that it supports Multi-Currency and shows the customers country in the order overview.
Support replies usually within the day via email or skype.

Cons

When you tag an order it doesn't instantly show this tag, you first have to click somewhere else or refresh the page.
And sometimes its really slow and you have to wait half a minute until something happens when you click to open a view or order.
What also bothers us is that you only can put orders on hold when you are in the "Awaiting shipment" Order view, but not in the "All order" view.
If you want to get your customized features, you have to pay one year in advance.

Recently we have the problem that orders from Amazon or Ebay won't show up in Orderhive. Because we have to fulfill some of them within 1 business days, this problem is a real problem. We then have to print all orders manually from Amazon or ebay and make our labels manually which takes a lot of more time. The orders will appear in Orderhive 6-12 hours after they have been placed. This happened to us maybe 5 times already.
After contacting the Orderhive support they very quickly replied to us on Skype. But then they told us to contact Amazon ourselves to find out what's going on. After we've noticed that it's not only eBay but also Amazon they didn't come up with a solution yet.
The last time it happened this week they've replied it was a technical glitch which affected all users of Orderhive.
We are looking for another solution now, but we know it will cost us a lot more. I guess you get what you pay for.

Pros

Easy to use, good features that works with many retailers, automations is one of the best features.

Cons

Software still missing some features, needs improvement, we've been facing many issues and bugs the last couple of months and have to reach customer support on weekly basis to have it checked and fixed! They give hard time to their customers to do the testing for them!

Pros

The integration is straight forward and the product does everything that is needed from order management software. The best thing about this software is the customer service. It's very easy to open a new ticket from any page while using the software and I have always received a reply within minutes which is extremely impressive. The customer service personnel are very knowledgeable about the software and have always resolved any issues.

Cons

Overall the software is very good and does everything that we need. The software can occasionally load the data on the pages a bit slow but once you clear your cache it resolves the issue.

Pros

Love the customer support. You always get a quick response to your questions and they're available for a Skype call if needed. Given the almost 10 hr time difference they're doing a phenomenal job of making themselves available when convenient for you.
The real time sync and multitude of integrations is excellent.
Shipping integration is a time-saver and makes it easy to compare rates of your integrated carriers. The included USPS account has the lowest USPS rates we could find.
Having the ability to request Custom Features at a reasonable cost is another plus.

Cons

Need to be able to ship multi-package shipments and Bill Third Party.
Ability to Edit shipped orders that have not been invoiced.
Due to the custom nature of our products we need to be able to use the same SKU multiple times in the same order.

Pros

ecommerce integrations, marketplace integrations

Cons

reporting is a bit weak, especially on product sales and accounting

Pros

Ease of use and ease of implementation.
Technical support is excellent. They even customized for my needs.
Their onboarding is excellent.

Cons

A couple of features to make it easy to add individual photos to variations of products could be more automated and bulk selection of items for orders is needed.
Integrated POS would be great too

Pros

You can't fined other solution with this price. System Quality is also top.
Quick server response and reflects change to your selling channel immediately.
Easy control for all different channel stocks and prices.

Cons

I wish I could have more powerful and variety of setting regarding automatic merging the items. Maybe system could automatically suggest matching by the title, SKU, prefixed SKU so that I can merge more smooth and quickly. Also, it is even more better that system can show certain qty. which is less than actual qty and refill automatically once it sold out.

Pros

Honestly, the price was the driving force behind the decision. That along with a dedicated account rep and the ability to customize work flow

Cons

I lost the account rep after the first year, fair enough. But support is hit or miss.
It took 24 hours to resolve my last simple issue

Pros

When I started using Orderhive I was a novice in these kinds of systems but the Orderhive is very intuitive and easy to use. As a company, they are always making improvements and adding features. Customer service is always great as well. They are responsive to questions, requests and suggestions.

Cons

The only real crticism I have is that there is now way to back out an error on a received purchase order. You can adjust the quantities fairly easily but the actual purchase order will show received still.

Pros

Mirant in customer service was always very helpful

Cons

We paid 2800 USD on top of the usual package for some backend development that was estimated to take 3-4 weeks, max. It started in November and it got to the end of May the next year and I had finally had enough of all the bugs and waiting, despite giving warning multiple times over the months that I needed things to be done or else I would leave Orderhive. When I finally left, they refused to refund me the 2800 USD, even though I had paid for a service I literally never got.

Plus the amount of bugs in the platform made me check inventory quantities every weekend. It was wasting more time than helping, so we ended up just switching to using Shopify as it was more reliable and in the end, less work on our half.

Pros

We really like the ability to boil down the thousands of listing SKUs we manage down to a single internal part numbers. We can now search one part number and see all of the listings associated with the many e-commerce sites we sell on. Inventory for those part numbers are pushed to the sites so we don't run out of stock as well as making ordering easy.

Cons

There are some issues that may be unique to us but Orderhive has worked with us to amend them. The setup was very difficult but that has mostly to do with over 3 thousand SKUs needing to be mapped and bundled to 1000 part numbers

Pros

Customer service is so prompt and will fix any issue you have, even customizable fixes. I like the report function and the easy layout of inventory. I like the ability to see low stock and out of stock items in different colors.

Cons

I don't like that you have to go through the whole shipping/delivery process to complete an order. For our business we aren't actually selling our inventory or shipping it out, just delivering it to properties. So I wish you could customize that feature. I also have a hard time using a scanner to check in or out items cause sometimes if you go too quickly or too slowly it doesn't register the scans and therefore the numbers will be off. Also, it takes a bit of time to update new items/orders etc.

Pros

What I love about the software is the ease of use. This allows us to monitor not only our stock levels but also our estimated revenues which can easily be found on their dashboard.

Cons

Some times there are glitches (which most of the software have) but its minimal and they resolve any issues right away.

Pros

Its integration with most of the channels. Also it covers most of the functionality needed in ecommerce business.

Cons

Reports are limited and not user friendly. most of the times, syncing issues appear for walmart and mostly orders fall into not confirmed section and it has to be manually moved to confirm section. Also, for multiple fulfillment warehouses, it doesn't support channels and it is not possible to show inventory for respective warehouse on the channel.

Pros

One of the best features is the fact that you can synchronise the different Amazon marketplaces, web and other platforms, being able to manage all orders from a single interface.

Cons

One of the most key limitations is the fact that there is no connection between the ordering, invoicing and shipping modules. Thus, the automations to be carried out cannot combine data from the different modules, generating many inefficiencies.