Clover Reviews

Pros

It's very easy to use, and I love how it accepts so many kinds of credit cards and forms of payments!

Cons

I don't like how sometimes it will take a few tries to read a card, which can make customers desperate and annoyed.

Pros

I love how easy it is to use clover for grab and go, sit down service, or retail services. It is the only pos system I know of that is easy to use for one or all three of the above type of service. With one pos you can easily switch apps and have optimized layout and design for each of the above, while keeping the same items and menus/submenus.

Cons

I dislike that it has to be used through your bank. It makes it really hard for management to have the ability to access customer support and full features, since most owners dont want their employees, even management, to have access to full banking info.

Alternatives Considered

Aloha EPOS

Reasons for Choosing Clover

Better overall bundles and all inclusive services made clover a sole replacement for multiple previous softwares.

Switched From

Square for Restaurants

Reasons for Switching to Clover

Again it allowed for the use of only one company/software versus having to use multiple items for different needs such as pos transactions, inventory, scheduling etc.

Pros

it is a fraud, with mistakes of double charges, which you spend hours to fix, talking to absolutely unprofessional support

Cons

everything, support is awful, and you spend precious time being transferred from one person to another with no help

Alternatives Considered

Square Point of Sale

Reasons for Choosing Clover

i thought i made a right decision, but i regret it dearly, as clover's support is the worst, i cannot get back as they tie you to purchased equipment, which you cannot return (square allows return)

Switched From

Square Payments

Reasons for Switching to Clover

i was lied to, representative who since he sold me equipment doesn't pick up the phone

Pros

What I enjoy most about Clover is how simple and useful the machine is. It sits on my desk right beside me while sitting on the charger. The customers also like this machine, which allows them to use tap/Apple Pay and to manually enter their card information if they do not have their card physically with them

Cons

The only thing that I dislike about Clover is that when the machine is close to dying, the printer does not work correctly.

Pros

It’s is super easy to take and track transactions. Has report capabilities And many functions. It is super easy to use. I have two different clover devices for different providers and they are all great.

Cons

The software itself is wonderful. The only issue I have is with the flex portable device on/off button. It is on the side and client constantly hit the button when they are picking up to sign for a transaction. The button should be on back underneath where it can’t be accidentally touched.

Alternatives Considered

Square Payments

Reasons for Switching to Clover

Love the functions on the clover and the receipts it prints.

Pros

What I like most about Clover is that it can be downloaded on any smart device as app and has an easy to use card chip reader. Our agency wanted a chip reader for extra customer security and Clover offered that option.

Cons

I like least about the software is that is does not capture customer information as simple as their first and last name, but simply has a text box for a description. Our agency uses the device for customer copays for therapy appointments and in the text box I am forced to put the customers last name in order to reconcile payments later.

Alternatives Considered

Square Payments

Reasons for Switching to Clover

The start up costs and credit card processing fees were lower.

Pros

Nothing at all. They shut down my account without any notice.

Cons

Customer service, service itself, sales representative

Pros

Clover is the easiest to use, most dependable, most reliable POS application out of all I have tried. US based support and competitive pricing.

Cons

They take the fee out after the deposit instead of before like most of the others do.

Pros

The initial implementation was relatively easy.

Cons

Statements were challenging to reconcile. Customer Service should be referred to as Customer Dis-service.

Pros

So far nothing.

It is a nightmare in every way.

Cons

LIARS. SCAMMERS WITH HIDDEN FEES.

FEES ADDED AFTER SIGNING UP.

TERRIBLE CUSTOMER SERVICE.

NEVER USE!!

Pros

Honestly, we really didn't like anything about Clover from the start - we hoped we would get used to it + like it, but it's pretty terrible.

Cons

Inability to include tax with the price, poor UX on the mobile dashboard app, terrible customer service, third-party apps to connect to accounting software are expensive and don't always deliver, high price for low value.

Pros

I like the Clover Gos swipe and cost per transaction option but it is out of stock for months. I like the dashboard.

Cons

Wanted to import products from another system and tried to match the template provided by Clover to import and never got it in. Plus size of file is limited to 10MB which for the effort I could have keyed in the few items quickly to get to the file limit size. Customer support was painful to interact with and not helpful.

Alternatives Considered

Stripe

Switched From

Square Point of Sale

Reasons for Switching to Clover

because of the swiping capability which does not exist on Stripe

Pros

Nothing good about Clover , They deceived me now I had to deal with them

Pros

The ease of use of the online pos systems.

Cons

That they changed my customers extra fees for using a credit or debit card. On top of what I was already paying them monthly.

Alternatives Considered

Stripe

Reasons for Choosing Clover

To find a more reliable solution. For my in person sales and online inventory.

Switched From

Square Payments

Reasons for Switching to Clover

For the pos systems, and convenience online shopping.

Pros

Since this system uses android OS so it follows a familiar mobile OS layout.

The system is extremely easy to use. I repeat, EXTREMELY easy to use. So easy that the boomers in our company did find it too difficult to learn.

It's large buttons and integrated barcode scanner makes transactions quick and smooth.

It integrates with most common applications such as Quickbooks & Shopify.

The option to search for products by typing the name is extremely useful.

As one of our owners put it, "It's pretty hard to make a mistake on it, even for a caveman like me."

Cons

It's certainly not as advanced as other point of sales systems I've used in the past.

Sometimes simple commands are buried in sub folders. For example, if you want to delete an entire order, you are required to push three dots at the top of the order, then select the "delete order" option from a list of commands. While simple is steps, the lack of clarity when while locating the the action can slow you down when you are busy.

A massive con is the that it does not natively support variable priced items by weight. In order to add this as an option, we're required to pay an extra $10 a month.

Something that has also been massively disappointing is that you can not increase the price of an item during the sale. If an item is at a fixed priced, you can not increase the price, you can only reduce the price or provide an item discount. This is a disadvantage if you don't necessarily need an item to be a variable priced item, of if an item is priced incorrectly. It forces you to use the open item option.

Pros

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Cons

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

Pros

There is nothing I like about my Clover device other than the price labels it can print for my products, BUT, that is an additional app you have to pay for and an additional piece of equipment you have to buy, which the rep told me was all included. I have to pay a monthly fee to be able to print price tags, he said that was also included.

Cons

1)Don't get too excited about all the apps they offer! They all cost money (if you want the version that actually does more than the basics) and NONE OF THE THIRD PARTY APPS WORK WITH EACH OTHER!!! So, you may download the rewards app and an invoicing app. Because they don't work together, the customer will never get credit for any of their rewards, etc.. 2) Technical support always says they will call you back but they NEVER do 3)Your system comes with minimal capabilities. Think of it as a calculator that can process payments. 4) Sometimes it keeps accurate inventory counts, sometimes it doesn't. 5) When entering inventory, it frequently saves an item twice. You may enter an item with a quantity of 6. Clover enters the item twice, now you have the item at 12!

Pros

Nothing. There is nothing positive about them

Cons

Charges increase and they are penalise you to wanting to leave.

Pros

Easy to learn and use, with great ability to track inventory and customers.

Cons

The clover monthly pricing nearly doubled in the span of a month, backing out cafe into a corner. I’m still frustrated to be paying for the same features with a $50/month increase.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Clover

Pricing and hardware

Switched From

SalesVu

Reasons for Switching to Clover

POS hardware pricing sale.

Pros

It looks nice, fairly easy to use. It's really hard for me to think of much good to say about it. When a POS won't run and inventory value report with totals and won't ring up items with quantities over 100, it's hard to find the Pros.

Cons

Won't process quantities over 100. Customer service is horrible. Can't run an inventory value report. Customer service is not knowledgeable at all. Seems anything you need is an add on app that cost you more. Did I say Customer service is horrible...

Pros

Nice clean design. Lots of promises that weren't met.

Cons

Their customer service will inform you that they will not give you new terminals despite their failure to operate properly and regardless of their "hassle free exchange policy".Software glitches are abundant and rampant throughout the device. Chase systems although ugly were far more stable and reliable.

Pros

Easy to set up and use, inventory management works very wells

Cons

Wish it integrated better with ecommerce platforms such as Shopify & Magento

Alternatives Considered

Square Point of Sale

Reasons for Choosing Clover

Was outdated; updates no longer supported

Switched From

Cash Register Express

Reasons for Switching to Clover

Better credit card processing fees

Pros

The interface is clear, easily navigated and very editable to meet your needs. This has been ideal for our coffee truck that enjoys making custom, often complicated orders.

Cons

"Waking up" the system is a slow process, often takes us somewhere between 5 to 10 minutes every morning. Most days we have to do a full reboot in order to get things operational.

Alternatives Considered

Square Point of Sale and Shopify POS

Switched From

Square Point of Sale and Shopify POS

Pros

Homebase app is excellent for labor scheduling. Homebase allows us to add new employees, build their roles and add availability for each employee. Then when our schedule is completed, we can text out each employees individual schedules to their cell phones.

Cons

Downtime is frequent, support is minimal, reporting is inconsistent. Clover is a young and sleek POS, but their hardware is run on wifi and can continuously crash or fail to process tickets from the tablets. I understand that turning tables is faster in theory with electronic cloud based technology, but when a server must stand in front of a table and have difficulty modifying the order because of so many screens to touch through and new screens to load (and buffering is an issue at times), the 'speed' is lost. In addition to hardware issues (printer dying in the middle of dinner rush), the reporting is confusing and not helpful. Where is the daily sales summary? We pay our servers' credit card tips out through net cash sales and there is no way to track this in Clover. We use QuickBooks Online for accounting, and to "reduce data entry" QuickBooks works with Clover through a third party app called CommerceSync, another inconsistent tool. All in all, if you have a problem with anything listed above, and you call for support, you will be greeted with suggestions of other third party apps to buy to fix the problems.. these are not solutions, they are just ways for Clover to make more money.

Pros

The cons of using Clover far outweighs the pros, all I recall is what a nightmare the company turned out to be for my business.

Cons

The internet kept on ceasing despite it working perfectly fine for the first month, they I had to keep signing in, & there was nothing wrong with the internet, but that’s not my problem with the company.