User Reviews Overview
About Clover
Clover is a powerful all-in-one POS system designed to help small businesses streamline their operations. The system offers a range of features, including payment processing, inventory management, employee tracking, and more....
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- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
ANGEL security was awesome!!!!!
over all very pleased!!!!!!! except the updating part!!! very stressful !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! every year!! like taking a major exam!! each year they ask for updates and each year it is more technical, and extreme even with some savy computer people like applying for a bar exam to be a lawyer!!
Pros
the ease to process payments and the response entering to the bank account
Cons
the high fees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and the updating every so many months!! keeps on changing!! very stressful!!!!!! does not always benefit clients!! like taking a Bar Exam!! or applying for a mortgage !!!!!!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
With clover you can’t go wrong
I opened a store in the local mall with very little time for buildout and hire let alone learn then train new staff on a POS system I didn’t know myself yet. But thankfully the equipment came on time and was such a breeze to learn that I thanked them then and I thank them now
Pros
Ease of use. I have a retail store and some of the employees are a bit older and some are high school age. But no matter what group they fall in they all get the flow of the system
Cons
The processing charges. I’m not going to lie for anyone. The ease of use is offset by the cost of use. But still well worth it.
Alternatives Considered
Square Point of SaleReasons for Switching to Clover
All the extra bells and whistles. Plus it is a lot more attractive than the competition- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
The machine works fine but customer service is terrible
Have made 4 calls with extreme wait times each time. I was tossed around from person to person and never got anywhere. After an hour of waiting and re-explaining the reason for my call, the line went dead. They ask for a call back# in case you get disconnected but no one has ever called me back. I scheduled a call back and never received it. It is difficult to communicate with many representatives. When you call, it is no surprise that they have to mention they won't tolerate abusive behavior. Very frustrating experience. There was a miscommunication and a device was sent to me in error and charged to an account that it should not have been charged to. When I called they said it couldn't be returned or refunded. When I got transferred to yet another dept, the line went dead. Now what?
Pros
The machine and online dashboard work well and are easy to use.
Cons
The phone support is atrocious. Getting through to someone is a lengthy process and the technology doesn't always function as it should. My calls were disconnected and no one has ever followed up with me, so I go through the process all over again. It is still unresolved.
Top Clover Alternatives
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
not recommend it
the overall experience was marred by high fees and poor customer service. The setup was smooth initially, but the customer service was slow and unhelpful. I was not adequately informed about charges, and I had to make three calls to speak with the right agent to resolve the issue and cancel the service.
Pros
Honestly that I do not have like most about clover... I have a bad Experience ..
Cons
at least is simple and simple.. however there are better one Than this.. I would not recommend it
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Clover Review
We switch ed from Quickbooks POS to Clover years ago. Clover has been great! It was easy to load all inventory from a spread sheet. A few items needed correction after transfer but for the most part the transition was incredibly easy. It also has saved us a ton of money with the credit card processing fee feature. I like it and do refer it to friends and others in business.
Pros
I currently use Clover for my retail wholesale business. I have multiple locations. The system works great for us!
Cons
Backend work generally requires a call to customer service. But for the most part it is easy to use.
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Easy to use for home visit professionals
I utilized Clover and the CloverGo app to manage card payments in my chiropractic office and for home visits.
Pros
Ease of use within the app, the device was convenient as well (small size, easy to sync with phone).
Cons
Difficult to track payments to apply in another program unless details were manually added into the notes on the payment prior to it being processed.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Clover business owners insights
Furthermore using clover is very helpful when it comes to taking payments from small to large businesses, user friendly, cloud based, you can give certain rights to your users.
Pros
Clover is very user friendly, they have different hardware options they can operate from and cloud based system.
Cons
The only cons I would have about Clover is that they could be high price, they have sometimes system crashes, it can take offline payments, but some they may require internet connection
Alternatives Considered
Square PaymentsReasons for Switching to Clover
clover was very high talked at the time we were searching for options- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great for small businesses!
It was great to begin my business with low volume inventory and sales.
Pros
It was quick and easy to set up. The device was easy to use in my store.
Cons
No inventory system
No calculation of sales tax
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great and Easy for small businesses
Pros
very easy to use in an office environment that takes payments. Receipts are easy to print and reports are very clear and easy to view online
Cons
Having to pay for multiple terminals or only use one computer
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
horrible business practices
negative i wouldn't recommend this service to any business
Pros
easy to set up and easy to use also the customer likes it
Cons
they trap you into a crazy long contract
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Do not use Clover if you own a salon/spa/massage business ! Absolutely awful
I can not believe the absolute horrible customer service. No call backs, no answers, no help what so ever! I can't use the program in the most critical time of business. (right before Christmas) I am just blown away at how awful and time consuming this has become. It is literally slowly destroying my business.
Pros
When we first contacted clover we had two specialists. Both of which helped set everything up in a super easy process.
Cons
After about 4 months, both of the people that we had contact with either left, or were fired. We have not received any help from customer service since.
Reasons for Choosing Clover
Credit Card Processing fees were way too high. We needed a program that would allow us to bump those fees on to the consumer.Switched From
MassageBookReasons for Switching to Clover
We liked the way the program and system looked on paper. Not having any idea that we were going to fall in to so many issues. Credit card fees are not being applied, gift card application is not working, website integration is awful, and no help from anyone to resolve these issues.- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
TOTALY SHOCKING
Once signed up and paying them, they totally ignore all emails etc or contact of any kind even you "personal sales rep"
Pros
NOTHING, ABSOLUTLEY RUBBISH NOTHING MORE TO SAY
Cons
EVERYTHING, NO AFTERSALE SERVICE, FOLLOW UPS OR EVEN CONTACT....
AVOID AVOID AVOID
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
AWFUL FOR SMALL BUSINESS
It was terrible from day one.They got my bank account information wrong.Then they got my address wrong.Every time I spoke to a different person.I was quoted to hit the feet when I finally decided to go and sign up with them.I thought everything was gonna be OK.And so far over the past 2 months.New hidden FEES that popped up and evidently.They can do this whenever they want to.
As a small business that sometimes does not even process credit cards every month they charge you monthly minimums.They don't tell you about.They say they'll take care of it.No one ever calls you back.Nobody emails you back.Do not use the business people I know haven't charged?His cancelation fees.This is the absolute worst processing service out ther
Pros
So far nothing.
It is a nightmare in every way.
Cons
LIARS. SCAMMERS WITH HIDDEN FEES.
FEES ADDED AFTER SIGNING UP.
TERRIBLE CUSTOMER SERVICE.
NEVER USE!!
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
WORST NIGHTMARE EVER
HORRIFIC. If 10 people call 10 people get different rates, there is no set.Pricing is a complete scam.Stay away from this it is horrible
Pros
Nothing!!! Horrible in every way. Customer service terrible
Cons
THEY LIED ABOUT MONTHLY RATE. GOT OUR BANK ACCOUNT INFORMATION WRONG. NEVER GOT OUR FUNDS
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Versatility
The Clover POS system provides a comprehensive and flexible solution for managing various business operations. Its user-friendly interface and extensive customization options allow businesses to tailor the system to their specific needs. However, users may find the overall cost to be relatively high, especially when considering hardware, software, and transaction fees. Despite this, the system's robust features, such as inventory management, sales reporting, and customer engagement tools, make it a powerful choice for many businesses looking for an integrated point-of-sale solution.
Pros
One of the standout features of the Clover POS system is its versatility. The Clover system offers a range of hardware options and a customizable software platform that can be tailored to fit the specific needs of various types of businesses, from retail to restaurants. This flexibility allows businesses to manage sales, inventory, and customer relationships efficiently, all from a single integrated system.
Cons
One drawback of the Clover POS system is its cost structure. While the system offers a range of features and customization options, it can become expensive, particularly with the additional costs for hardware, software, and transaction fees. This can be a barrier for smaller businesses or those with tight budgets.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Quick and Easy Payment Processing
Pros
What I enjoy most about Clover is how simple and useful the machine is. It sits on my desk right beside me while sitting on the charger. The customers also like this machine, which allows them to use tap/Apple Pay and to manually enter their card information if they do not have their card physically with them
Cons
The only thing that I dislike about Clover is that when the machine is close to dying, the printer does not work correctly.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Clover Review
One of the best and easiest P.O.S. systems to use and easy to train employees to use.
Pros
Number one it is easy to use. The reports you can pull are an easy way to keep track of sales with no guess work.
Cons
I do not have anything bad to say about Clover.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Clover Merchant Processing
So far so good. We've been using them since 2017.
Pros
All the information that I need is easy to see on the dashboard. Their devices look slick, modern, & hi-tech.
Cons
Their terminals are expensive. They no longer allow payment requests/invoicing for healthcare offices.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
2nd amendment friendly processor!
Very positive. Employees ive spoken too where nice. It was easy to add extra processors.
Pros
It is very hard to find anybody that will want to work with a second amendment business. I was suggested Clover and was doubtful. When I contacted them they were extremely nice and told me they were all in on providing for a second amendment community! Setup was a breeze and ive never had a issue with them!
Cons
I've not had a negative experience yet. So i cannot complain
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Clover: High-quality product and overall good value
Pros
It is easy to use and offers great reporting tools.
Cons
We have encountered some customer service issues at times.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
TAP AND GO!
GREAT, I HAVE NO REAL COMPLAINTS, I USE IT EVERY DAY!
Pros
SUPER QUICK AND EASY TO ACCEPT PAYMENTS, EVEN GOOGLE PAY AND APPLE PAY
Cons
PUTTING IN THE RECEIPT PAPER IS A LITTLE TRICKY SOMETIMES, CAUSE IT WILL GET SIDEWAYS.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Non existent customer service
Horrid experience. In this day and age we have to suffer such incompetence for a high price. Numerous calls no resolution. Agents will not escalate calls. Different department different function wash responsibility from each other between technical, leasing and cs. I cannot emphasize enough how terrible this experience was/is. Continuing battle to get hold of someone.
Square is the way to go! Set up in one day. Customer service agents able and willing to help. So much support for success of small businesses.
Clover will keep debiting your account even if deactivated then no one to fix the problem.
Pros
I have nothing good to say. Worst experience.
Cons
Everything but especially sales, customer service
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Zero Customer Support
HORRIBLE customer service when you need to change or add anything to your account
Pros
I like the service when it works, it's easy to use and integrates with our software, just don't make any changes to your account
Cons
Cardconnect support is non existent - spent 6 weeks trying to change bank accounts with no help, support or answers. Customer support is somewhere else, can't get anyone to help they just read from a script, don't listen, and have no capacity to help
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Stay away from Clover
Pros
I can't find any benefit of using this company, whenever you call, you have different answers for the same question again and again.
Cons
Stay away from Clover, they don`t have an explanation about their charges, they take out money from your account at any time. The sales rep told me I could cancel my services at any time, but when I requested to cancel my services they said I have to pay $500 for cancelation.
I have a very bad experience.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Short time user
Great experience overall easy to navigate has multiple helpful features. Viewing history after a Transaction to see if card processed or declined.
Pros
Efficient to keep count and check inventory. Easy easy to navigate and see sells and profit
Cons
The thing I disliked about Clover was the screen was small.
