User Reviews Overview
About UpKeep
UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. From your desktop...
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- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Best-in-class maintenance management system
Through UpKeep, we've been able to significantly improve our maintenance efficiency. Its features include asset tracking, work order management, inventory control, and task scheduling.
Pros
The platform's user-friendly interface, customization capabilities, and robust features, including the UpKeep mobile app, enable us to access it anytime, anywhere, for real-time updates.
Cons
I am unable to identify any shortcomings in my experience with this platform.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
UpKeep Is an Amazing and Friendly CMMS Platform
So far so good. the experience I have with UpKeep is amazing.
Pros
UpKeep has been a consistent and friendly CMMS solution that suits our company's needs.
I love the ease of customization of UpKeep.
Cons
I do not have reasons to complain about UpKeep.
UpKeep is amazing and flawless.
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Work orders works well on mobile app.
We began using Upkeep in 2021 at the start up of our new company. Our asset list includes over 300 units, 165 of them needing regular preventative maintenance. From the beginning, the approximate monthly user license fee near $100 seemed high, but not for a system that was sold to us as an all-encompassing platform. As it turns out, Upkeep fell far short of that level. We began using Upkeep prior to the preventative maintenance module roll out they use now, and right away we found that recurring work orders were not populating correctly, most notably re-using work order numbers (which should be unique), and not populating at the correct time. This was mostly solved when the PM roll out took place in 2022, but the amount of labor time on our end to correct this recurring work order problem was excessive to say the least. Tech support was very limited, in that they were only able to train in how to use the new module. It didn’t help that when they migrated away from recurring work orders to PM, the functionality ceased on all our existing work orders. Many of our assets had several months of missed maintenance due to this as we frantically tried to catch up. The PM module still took over a year to establish a working capability, with many bugs found and long delays for fixes. The work order function still worked very well, especially for the technicians using the mobile app. Aside from always requiring an internet connection. It took some time, but we were able to manipulate the software to sort work orders correctly. Purchase orders and parts brought around a host of new problems. The first, and most noteworthy, is that our accounting department, who only required viewing of PO’s that are in the system, required an administrator’s license. This took one of the very expensive licenses away from a technician for a user that didn’t need full unfettered access. In addition, there were no custom security variations that wouldn’t require a full license to simply view purchase order data. Regarding purchasing, inventory control and cost appropriations, it is important to note that to change the pricing of an individual item in Upkeep, one must update the part in their parts/inventory module. There is no function in a working PO that allows for updating of current price. This has two problems. First, as prices fluctuate from vendor to vendor and day to day, an updated last cost is very important. Second, when updating the price in Upkeep’s Parts module, the cost would update all work and purchase orders from the past, thereby adjusting overall costs of every PO, some of which were not due, and making them no longer match invoices to be paid. This also brings up a purchasing question that if costs are not available to be averaged, then a buyer cannot accurately predict and anticipate cost increases and make bottom line dollar saving decisions. Among these issues with parts and POs was the fact that vendor assignments are a secondary thought, taking a distant 6th position to “PO Title”, “Description”, and “Category” among other less important references. These problems truly spoke of a company and designers that had never used a proper purchase order or items/parts inventory control system. These concerns were not rectified by the time we changed software in August 2023. I don’t want to sound completely disparaged by Upkeep. Like I said before, the work order mobile app is very easy to use, and the learning curve is very shallow. Tech support always left something to be desired as well as we were presented with “workarounds” rather than solutions on a regular basis. Our annual “check-in” was with our original salesman, who was more interested in the analytics of how we paid our bill than how the software worked. When said salesman left the company, it took nearly three months to get a new account representative. When we upgraded this year to another company (which will not be named) we got all the features of Upkeep and so much more, for half the price. I wish all the best to Upkeep and all their employees, but I would not recommend this software.
Pros
Ease of use by technicians (mobile app), preventative maintenance scheduling was very robust.
Cons
Overall sluggish UI, cloud based requirements (little to no “offline” mode), limited search parameters, limited locations and tracking, lack of aggregate or average cost on items, no PO look up in parts browser, part categories are allowed to be random, no PO dates assigned (unless manually entered and manipulated), limited purchase history, pricing updates are updated on fulfilled purchase and work orders, can only use “inventory adjustments” to remove items outside of work orders, can use the same function to add inventory without PO, lack of PO approval process for management, PO view only available on administrator level security access, lack of internal messaging system.
Top UpKeep Alternatives
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Why UpKeep Is The Best
Pros
Using UpKeep is easy and comes with great asset management features.
Scaling and customizing to meet business needs is super easy,
Cons
With UpKeep, there hasn't been reasons to complain.
- Industry: Farming
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Great for companies with a lot of moving parts
Very user friendly and never experienced any down time.
Pros
Used upkeep at my former job. It streamlined our work orders by prioritizing the level of need. It was also convenient to see who the work order was assigned to, and when it was completed.
Cons
I wish the rating scale after a ticket was closed had notes the person who requested the job could enter about the fix.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Up keep a worth to keep
Overall it was fantastic. It was an amazing software. Everything was good to go and you'll love it too.
Pros
From the word it self up keep it should be worth to keep system. It is very systematic and I could say it is very cheap for its price.This system is very easy to use and easy to access. It comes up with a user friendly mobile app.
Cons
Nothing, it was very good app. Everything is responding good. You can also see how useful it is for us business owners.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Needs just a few adjustments
Overall a few tinkering and this app would be perfect
Pros
I love how easy thix app has made sorting through my inventory
Cons
I would like to see more options to save lists in diffrent storage space
- Industry: Media Production
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Easy to Navigate and very helpful when busy
My overall experience with upkeep has been very good, it has streamlines our processes, and made it easier to manage tasks and communication.
Pros
I like the user-friendly interface, it's easy to navigate and makes onboarding new team members much easier. The ability to update tasks on the go is very helpful as well.
Cons
Not all features are as customizable as they should be, and there are sometimes glitches in the app which can be frustrating when busy.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for Free Trial
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Review Source
app easy to use
overall I like the features and ease of the app
Pros
it is quick and easy to put in a request.
Cons
didn't like that i cannot see the notes left by the tech
- Industry: Consumer Goods
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Me keeping it up
My overall was good and still is good so far
Pros
What it's used for was right on time for me
Cons
Nothing so far and hope to keep it up...
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
share work orders among team with the software
its has made work collaboration and report writing so easy since every one can input
Pros
upkeep has made work sharing so simple among the team to capture their inputs mostly reporting, the application is so simple to use with good UI
Cons
sometimes the application delays in uploading some orders and they may pend for many hours and this affects work to move on as expected
Response from UpKeep Technologies
Thank you for your kind words! We're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out.
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
mobile solution to be used in business and organizations
using the application for work orders has helped to have everybody on board for their inputs during document reviews and development
Pros
i always use upkeep to share my work orders with my team for their input, the application is so easy to use with a clean user interface, I like the ability to be integrated with other apps and saving data online makes it perfect to me
Cons
somehow the application is difficult to use and uploading photos takes a lot of time this need to be addressed to give customer the best
Response from UpKeep Technologies
Hi James, thank you for your review! Your satisfaction is our top priority, and we're committed to delivering excellence. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Best management tool to have
I have been using UPKEEP for about 2 years. 8 months as the ADMIN. easy to set up, and let my team what is going on with the machines.
Pros
This product is very easy to use and train others on how to apply it.
Cons
I cant think of anything I would change.
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
upkeep has made work flow processes
upkeep has helped to reduce on technicians time spent doing work
Pros
upkeep has made work flow process in the organization so simple, I like the CMMS feature since it is more efficient in maintenance management. The application is so easy to use and install
Cons
for inventory management, the application lacks filters to categories assets and inventory
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
share work among team with upkeep
sharing work orders among the team has helped us to complish task in few minutes
Pros
upkeep enables users to share work among themselves which helps in complishing more tasks over time, its so easy to use by everyone, its aslo has cleen ui
Cons
sometimes the application annoys which deploying its for work share as it tends to be too slow on android phones
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
upkeep best tool for us
Pros
i like upkeep vendor and customer portal since am able to search all vendors available and am able to contact them in few minutes since the portal provides vendors name, email, phone and company. The security feature for upkeep is also good since all users are supposed to login using their passwords
Cons
the application disturbs a lot to login using android smart phones and sometimes tends to be too slow
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
UpKeep: An effective maintenance management tool for your business
Pros
User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.
Cons
High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.
Alternatives Considered
Instagram- Industry: Tobacco
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Best tool for asset management for business managers
Pros
Upkeep the best tool for asset management for business,am able to communicate with technicians in the field and my office issue is sorted out without waiting for them to come back to office,the software is so easy to use and the interface is so good.
Cons
The software is so easy to use and i like it, However customer support team when contacted take so long to respond to customer inquires hence giving us less services
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Asset Management Software? Checkout UpKeep
Without UpKeep's preventive maintenance scheduling and tracking, we would be having periodic downtime.
Pros
I get to easily integrate other software to make my use of UpKeep seamless. I also like that I can use the preventive scheduling feature which saves us a lot of cost since our assets are well maintained.
Cons
For someone who hasn't really used any asset management or inventory management software, it might be difficult to navigate the website. But after a while, you get used to it. Adoption is easier if you have used similar software before
- Industry: Mining & Metals
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
UpKeep Review
Overall, I found the UpKeep platform to be a solid solution for computerized maintenance management. While there were some minor issues, the platform was easy to use and helped me effectively manage my preventive maintenance tasks, calendars, equipment maintenance, and inspection projects. I would definitely recommend UpKeep to other businesses looking to improve their maintenance management.
Pros
I was impressed by the ease of use and user-friendliness of the UpKeep platform. Setting up my tasks and projects was a breeze, and I appreciated how the features were organized in an intuitive way. The ability to access the platform from my mobile phone was also a significant advantage, allowing me to stay in touch with my field teams and keep track of my projects, no matter where I was.
Cons
Although the UpKeep platform was easy to use, I found that some features were a bit limited. For example, I would have liked to have the ability to customize some of the report templates more to better fit my company's specific needs. I also encountered minor issues with syncing my tasks across different devices, which could be a bit frustrating.
- Industry: Design
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
work flow order for every manager in any busness can use this
Pros
for sure i like the cmms feature which is efficient for management system maintenance and this have eased work flow process in the company, its very easy to use with good interface
Cons
for now nothing i dislike about the software, its working well for us and we recommend it to others who would wish to use
- Industry: Animation
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Upkeep and organization
Overall, I would recommend this product any day.
Pros
Very easy to use simple software that helps me keep my business running.
Cons
A little bit expensive, but well worth the cost it is very easy to use and very simple for clients.
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Good management software for every business
Pros
i like the software, its easy to use,it organizes information once they are put in order for effective decision making, i like the order feature for integration with other software
Cons
it takes alot of time to down load and upload documents and photos which delays some work to be done and in the process some data may be lost
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Best maintenance software
Pros
The software is easy to understand, love the interface and the settings are purely configurable
Cons
Ts expensive to use and customer support team takes a lot of time to respond to questions
- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
UpKeep "Better Reviews/Ratings 2022"
The overall experience with Upkeep is the support is very excellent.
Pros
Download Mobile App-excellent work in a mobile phone
Cons
Price-its a little pricey,maybe in the future lower the price
