TravelBank Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About TravelBank

TravelBank is a cloud-based expense reporting solution for corporate travel. It helps small and midsize businesses to manage flights, accommodations and other travel expenses, and also provides automated expense reports and...

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Feature ratings

Value for Money
4.7
Functionality
4.6
Ease of Use
4.7
Customer Support
4.7

Browse TravelBank Reviews

241 of 241 reviews
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Omotola
Omotola
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2023

Money Saver

Pros

Highly recommend this software. It saves time and money

Cons

Nothing not to like. It helped and provided the discount needed.

Terry
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2024

Educators who travel

I really enjoy most attributes of the system. It’s probably the best travel/procurement option that I’ve experienced in my 24 years.

Pros

I really enjoyed the functionality for booking your flights, consistent notifications of changes to travel plans, and the support provided by our side official.

Cons

The approval for Perdiem, and other cost, could be complicated within our system. There is a variance of Waze you can select which category to meet your needs. That can become confusing for someone just utilizing the system. Also, on the home screen, when selecting which category to utilize, Please make the reimbursement items horizontal rather than vertical. This way, you won’t miss scrolling down for your additional options.

Stephen
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2024

Manage all travel and expenses in one place

TravelBank option to group travel and expense management is great

Pros

TravelBank consolidates all our travel expenses in one place

Cons

Only 1 % back on travel expenses could be better

Top TravelBank Alternatives

Christian
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
3

3
Reviewed on 02/12/2024

TravelBank

It is easy to use , thé interface is good but the price are very expensive

Pros

Easy to use , good interface and the application is not showing unnecessary Windows

Cons

Price is expensive ,i wish them to reduce it

Ann
  • Industry: Accounting
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 29/10/2024

Great all in one tool for expense and travel management

Pros

Travelbank has helped us signficantly to streamline our T&E platform and travel platform all in one. It makes searching for flights and modifying flights also super easy. The customer service support is always available and quick to respond for assistance if any modifications are required.

Cons

Nothing in particular but I do wish that the reporting features could be more robust.

April
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/05/2024

April's Travelbank Review

Pros

Ease of use. ease of downloading reports & uploading receipts. Ease of implementation to start & I love that each expense is taken out of my bank individually.

Cons

Would like all admins to see pending expense reports & not limit them to the managers or approvers.

Penny
  • Industry: Government Relations
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 12/01/2023

Excellent receipt tracking

Our account rep has been fantastic in addressing concerns, questions, and issues. I feel this company is growing and making continual improvements.

Pros

The mobile app makes uploading receipts a breeze…..open app, snap pic, go. For the 50 - 60 users in the field during the busy season this time saving app benefits both the user and management. Within the software, customization allowed for company specific coding which then produced the required report needed for import into the company’s accounting program.

Cons

The lack of automatic report integration into Quickbooks, via the Right Networks Remote Desktop, makes importing TB reports cumbersome. On line customer service needs improvement. 24/7 chat would be beneficial over an 8-5 Monday thru Friday service. Giving an automated chat response of ‘we’ll respond within a couple of hours’ does not bode well when time is critical.

Laurie
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 29/10/2024

TravelBank Exceeds Expectations

Exceeded my expectation. Change is never easy for a business, but this was well worth the weight in the amount of time and energy has improved greatly.

Pros

The ease of implementation and the month end process made my job so much simpler with hours shaved off my month end reconciliation process.

Cons

The order of the transactions are opposite of the transactions on the bankcard statement. It would be great to see those transactions fall in order from oldest to newest versus newest to oldest.

Adam
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 29/10/2024

Plant Manager

Overall, TravelBank is relatively intuitive and easy to use. It allows users to assign expenses to appropriate accounts and upload digital receipts to reduce paperwork.

Pros

Quick and easy integration to QuickBooks Online. It allows credit card holders to allocate expenses to appropriate accounts.

Cons

Each QB account has to be manually added. It would be great if they could all be setup in bulk.

Carl
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
3

5
Reviewed on 05/11/2024

Controller

I think it works well for our company and usage currently.

Pros

The ease of submitting receipts against charges and the control you have on turning cards on and off and setting spending limits for each card.

Cons

The expense report submission process can get confusing knowing what charges on the statement are required for submission.

Arthur
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
2

4
Reviewed on 17/01/2023

Saves a lot of time

We are glad we switched to this platform for expense report management. It's a struggle figuring out some of the features each month like running the report correctly to export into our accounting software.

Pros

it eliminates expenses reports on spreadsheets

Cons

support takes a while and is only available via chat

Alternatives Considered

SAP Concur

Reasons for Switching to TravelBank

TravelBank has an affiliation with US Bank, our corporate credit card bank
Dennis
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/01/2024

Travel Bank

Pros

Ease of use from receipt upload to generating an expense report

Cons

Trying to find the correct category for expenses

todd
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 23/01/2024

ease of expense tracking

i really like the ease of use and the fact i can do it remotely from my cell phone

Pros

ease of use in tracking expenses especially Mobily

Cons

i really don't have anything derogatory to say about it

Brody
  • Industry: Sports
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 26/01/2024

Employee User of TravelBank

Pros

Ease of booking flights and hotels that abide by company travel policies

Cons

I find that the platform is not always the most intuitive when it comes to make changes to reservations, or booking.

Libby
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/01/2023

TravelBank is the best!

It's way easier to file expense reports and see when you're getting reimbursed. It is also easier for company cards to be linked and queue up recent payments for submissions would helps keep all of our budgets update.

Pros

I liked the mobile option and that it was very clear and easy to use both on the laptop and phone.

Cons

Nothing really, everything on this software is helpful even if my company does not use all of its features. I could see where booking via travel bank would be easier than other websites.

Jeanne
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/01/2023

Travel bank Review

Pros

Travel bank is very easy to use. I know when my expenses are approved and when to expect my reimbursement.

Cons

All my experience has been good. I'm very pleased.

Jenifer
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/01/2023

Certified Medical Assistant

Great at tracking all expenses and reports needed to make sure everything was done correctly before allowing it to submit. It's almost mistake proof for entry which benefits the employees getting correct information, so they get reimbursed quickly.

Pros

Guides you through everything very easily for submitting . Everything you need is easily accessed and one page

Cons

I thought it was easy access and very user friendly. Don't know really what I would change.? Maybe in the comments for reason for reimbursement have a few selections to choose from instead of typing them in to make it less time for explanation.

Christine
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 17/01/2023

Work travel made easy

All in all experience has been quite well. I’ve had to travel on short notice, and also change airlines and reservations with short notice and travel bank and management crew have been able to make my destinations happen in a timely manner.

Pros

It was easy to learn and navigate and be able to share with other superintendence, so that they may travel and make the destinations on time without company being held up from getting our work done on time

Cons

Sometimes in a hurry and not reading all info and getting stuck on a particular page

Debbie
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2023

Home care mileage review

Great

Pros

Ease of use and notification of receipt and when it is approved

Cons

I enter my miles every 2 weeks and it wants me to enter every single patient visit

Lj
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2023

Star Tech Marine

We love it, it is use weekly.

Pros

Ability to take a picture of the receipts and the fact I can adjust the price per mile.

Cons

It was a little difficult to find how to change the price per mile at first.

Liz
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/01/2023

Travel Bank

Pros

I use TravelBank application several times a week to submit mileage for my position. It is very user friendly and efficienty.

Cons

None that I have noted at this time - everything works great

Manreet
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 12/01/2023

Easy to use

Overall, my experience has been great!

Pros

Uploading receipts is easy and can be done via mobile or the website which makes life really easy!

Cons

I wish the transactions would post a bit quicker. Sometimes it can take over a week to post.

Lisa
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/01/2023

Easy & Intuitive!

Pros

Expense reports are not anyone's favorite task and this tool makes it easy, fast, get in - submit - get out!

Cons

Hotel Pricing seems to better through award programs.

Shane
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 12/01/2023

Ease of use

Pros

Very simple to set up and email notifications inform you every step of the way through approval and direct deposit.

Cons

Everything is very user friendly and easy to navigate.

Akta
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2023

Travelbank

Pros

easy to use - love how easy it is to use

Cons

it does not send new notificaiton for pending approvals to leaders

241 reviews