RealPage Reviews

Pros

It is simple to log in every day and check our pricing and renewal information every month.

Cons

If the software is down or is not updating with our other systems such as yardi. It can cause confusion between the pricing.

Pros

It was user-friendly and they were constantly updating the application to improve their product.

Cons

Although I love that they are constantly trying to improve, constant changes were kind of irritating. I wish they would at least have calls or short videos to walk through the changes they made.

Pros

The help center was my favorite thing about RealPage. While learning to use the system it was wonderful to be able to navigate to the help center to get all my questions answered.

Cons

RealPage was one of the more confusing programs to learn. Once you've learned how to do something it gets easier, but it wasn't as user friendly as other similar products.

Pros

Great option for apartments to keep track of all tenants. Super easy integration to send files to collections for over due accounts.

Cons

Hard to get in contact with customer service.

Alternatives Considered

Yardi Voyager

Reasons for Switching to RealPage

Integration was easier and cost was better for a small company.

Pros

integrates well with other programs i used in my senior property.

Cons

I really did not find anything difficult or unlikable with the program

Pros

The colors I guess :/ I don't really have anything that I like about the system. I don't like to leave it as that because it seems like a cop-out, but I truly cannot think of a feature that is in RealPage that I even remotely like or prefer based on my experience with other softwares.

Cons

Everything is more difficult than it should be, navigating the resource library or the platform itself is also difficult, customer service interactions have not been helpful in my experience, vendors do not have positive experiences, and the invoice process includes far too many steps than are helpful or necessary.

Pros

Honestly, I am so tainted by all the negatives, it's really difficult to try to come up with something positive. With a gun to my head, I'd have to say I'm nearly always able to log in (sometimes that's not the case though)

Cons

The rollout was absolutely pathetic. They migrated all of our accounting data over in the middle of the month, which created a cascade of accounting errors which had to be fixed manually. The rollout team was pleasant, but inadequately trained. They gave us advice which was 100% backwards, which we then had to undo, then redo the correct way.

The reports are a joke. The search function is a joke. The training is about useless. "Oh, you have a question? Cool, well did you watch this 27 minute 'training' video which talks about 313 useless things before it gets to the topic you needed?"

Alternatives Considered

AppFolio Property Manager and Buildium

Reasons for Choosing RealPage

We were promised a lot of features and functionality that would solve many of the problems we were experiencing with our current software.

Reasons for Switching to RealPage

We felt it was a better fit based on what they told us.

Pros

Relatively easy to use, offers a decent amount of canned training data, great if you are not accustomed to robust reports and customization

Cons

This software should be capable of texting all tenants at a property simultaneously, but you cannot.
The canned reports are lacking and you have to pay extra for the reports you really want if you are already familiar with what software should provide. Customer service is terrible and time consuming; they bounce you around to foreigners that seem unfamiliar with the software. The price is too high and the a la carte pricing is pitched as a positive but it is not. You have to have a relatively high unit count to even use their software.

Alternatives Considered

Yardi Voyager

Reasons for Switching to RealPage

ownership of the data was not an option with Yardi

Pros

RealPage has a lot of well formatted bulk settings. This enables property management workers at larger sites an easier way to complete daily, weekly, and monthly tasks quickly.

Cons

RealPage is overly compartmentalized. Whil creating a category for everything is a great function, if you manage multiple properties, you will have to select each property individually to access the information of the residents at that site. The issue is that directly competes with their best features - bulk settings.

Pros

the visibility of my user status, being able to see all my customers

Cons

learning to navigate the site was a bit tricky but once I learned it its a breeze

Pros

Easy to use/easy to learn and good software. Long term Rent Roll DOS based user, did not want any other software and fought hard to convince my company and property owners Onesite was the way to go.....

Cons

Many many issues, hidden add on costs not explained thoroughly at time of purchase, new sales reps, new reps for each module at a minimum every quarter. Issues resolved with prior reps not communicated and had to start over. on one item resolved a minimum of 10 times ALL with new reps.

Pros

fairly intuitive software even with limited capabilities. Reports were generally accurate and clea and easy to generate. Resident management and ledgers were easy to follow and train.

Cons

I used it a few years ago and after switching to a newer software my eyes were opened to the flaws with Realpage. Functionality was extremely limited and the system worked best on only internet explorer. You couldn't use multiple tabs which made some projects very difficult and time-consuming. The interface looked dated and if you ever had any issues, customer support was almost non-existent and you were left to fend for yourself. Overall the system is just 5-10 years behind other competitors.

Pros

Search functionality is great, best I've ever used! A report for almost anything you can think of. The functionality for each account individual account is great.

Cons

Packet management is clunky and buggy at times. There is no way to merge accounts, and each account has SEPARATE 'prospect' and 'applicant/resident' portion. Follow ups are confusing and counter-intuitive. The resident interface is dated.

Pros

All in one system/Integration of items- (ie: service request, applications, make the ready board.)
Ease of creating prospect information, DocuSign integration for lease signing is great

Cons

Lag in processing from task to task, always seems to freeze and we have to close out and re-launch, inability to multitask deleting of application when signed through Onesite via Docusign, the separation of the application and resident log in's makes things very difficult at times.

Pros

The system is very simple to use. The system provides all the reports needed for productivity in a residential property and helping manage all units.

Cons

Customer service sometimes is a bit slower to help you or return calls for service tickets submitted.

Pros

After using Yardi for more than a decade, I was nervous to learn a new program. OneSite has been a breeze! My absolute favorite feature is the ability to customize my 'Today' page. As my role in the company has changed, so has my need for at-a-glance information.

Cons

Rent posting is a little slower than with other software I've used. I get slowed down having to enter each apartment number. Having all current residents pull up numerically, by apartment number, is easier to enter everything quickly.

Pros

Reporting was convenient (though sometimes a little slow) and I loved the , recurring work order feature. I also felt interfacing with certain data services was very good.

Cons

Purchasing control and make ready scheduling doesn't interface ( or interface well) with service providers or suppliers.

Pros

-Everything you need for reporting financials, tracking leasing statistics & other operations was in one place.
-Easy lead follow up system
-Delinquency Management was easy to navigate
-I liked that you could switch between multiple properties

Cons

-System would go down often
-System was hard to navigate
-After using other leasing operating systems, I became aware that it could have been more user-friendly.

Pros

most functions are easy to use and user friendly - lots of helpful reports to choose from. I don't have experience with any other leasing software, but from what I have heard of the others, this one is much easier to use

Cons

occasionally glitchy, but typically gets corrected quickly. facilities options are a bit confusing when trying to add items, etc.

Pros

Easy to use software. Very similar to most others with requards to application, move-in and move-out features. Love the notes option for delinquencies.

Cons

Not being able to drill into actions like receivables and expenses makes the software slower when trying to find the answers fast.

Pros

Ease of use, very Intuitive, used by many property management companies and easily intergrated with out software

Cons

Learning curve to understand the ins and outs of the software, room for improvement on some of the modules

Pros

It has a lot of great features and details that can be recorded and easily found for units and residents. Also nice to have many of the daily tasks in one system versus using multiple softwares.also customizable which was important for us!

Cons

It is pricey so a definite investment. Also there is a learning curve but once you know it, it is great! A small note -My boss thought the font was too small.

Pros

I love how the products work together with other RealPage products while still has the option to stand alone

Cons

The software is great but can be a little more user-friendly for the pure beginner. You can still use it if you are a beginner but it would be a little harder

Pros

I like numbers so I like the fact that once you put an apartment number into the system it generates that apartment up to view.

Cons

I do not like that you can add no attachments. This is hard for when you need to go to two different places to look for what you need.

Pros

This software is very customizable to whatever your needs are. So it is a blank canvas essentially that you can decide what information you want to bring in for your documents.

Cons

The hardest part of using this software is figuring out how you are going to use the software and what is best for your company. I spoke to many companies that have used this product to get guidance on how they developed their doc management system just to make sure I was going about it correctly. Hopefully they have made some changes so there is more training on "how to".