Adobe Learning Manager Reviews

Pros

presentation development and deployment as well as integration to adobeconnect

Cons

Instal was a handful
and took very long.

Pros

The product is evolving and starting to become a lot easier to use - a simple PDF manual would also help to bring new administrators on. It does the job well and the licencing is flexible. It is so much improved from around 18 months ago. I have found the product easier to manage and the addition of some simple features like deletion of modules has made content easier to catalogue and manage.

Cons

The product still has not adopted to meet commercial training provider needs, there is no paywall for example. There are also some simple things that commercial training providers need - after much discussion with ADOBE ACROBAT PRO DC teams, the pdf security (no printing or copy/pasting settings) are undone by PRIME when content is loaded (users can simply highlight, copy and paste content). This means a student or anyone accessing the programme can easily copy/paste content. This simply creates the capacity for IP loss. Its a small change I suspect - but critical in protecting IP for commercial providers. In the end I have had to use a workaround with MP4s. Support on the PRIME side was contradictory - despite ACROBAT testing the feature.

Alternatives Considered

HireRoad and SAP Litmos

Reasons for Switching to Adobe Learning Manager

Great pricing, it was obvious that early on that the product was in its infancy and I was in no rush to launch as I was busy creating content. I would not switch now as the product has evolved and is close to what I need.

Pros

It's easy to see my courses. Their customer care personnel is helpful and prompt, and having many profiles are advantages. As a film editor, I've evaluated numerous Adobe products and can say they're a professional, customer-focused organization.

Cons

The pricing may be excessive for me if I work alone or with a small firm of two or more because the application is geared toward large corporations, there are few layouts, and the player window isn't on the same webpage as the slides and elements.

Pros

The most basic level functionality is pretty simple to understand.

Cons

We built our entire curriculum on Adobe Captivate (100s of files). When we used Moodle as our LMS, we often had problems. For example, the user needing to enable pop-ups and unsafe scripts, the files freezing, and a student watching the entire lesson and then not having it register as completed.

We assumed that Moodle was the problem. So, we moved our courses to Adobe Captivate Prime (which required considerable time and effort).

To our dismay, the problems did not improve. If anything, they got worse.

There are many things I could talk about, but the worst was the support. They were so unwilling to admit fault. A specific example of this is when they had a bug with the radio buttons in Captivate quizzes. The first several times I tried to contact support about the problem, they blamed the problem on the users. Only after I'd sent them several user complaints, screenshots, and videos did they start to listen. Even then, it took me being very assertive to get them to admit that the problem was on their end (& would take months to fix).

Other issues: I couldn't manually mark buggy lessons as complete for students. Students had to enable "unsafe scripts." Many problems were unrepeatable - a students would send me a screenshot of a problem. I'd wouldn't be able to re-create. They they'd try again later and it would work.

Because all of our lessons were built in Captivate & even Adobe's solution couldn't play them, we closed our training department.

Pros

It is one of the best e-learning software and tasks can be obtained, completed and managed easily plus it is easy to simulate, add animations and highlight contents. It's easy to navigate and see all my courses. Their customer service team is very helpful and responsive and also the idea of having access to more than one different profile, these perks the truth is that I tested many products for Adobe because of my work as a video editor, and I can say that they are a professional company that makes their customers happy.

Cons

The cost may be high for me whether I work alone or with a small company of two or more because
The program is directed to large companies, in addition to the fact that there are not many templates, and the player window is not on the same page as the slides and elements

Pros

Ease of updating courses. I appreciate the sandbox so that I can test and learn. The ability to add branding. Preview as learner.

Cons

Toggling between Author and Administrator when uploading a course and assigning learners. Non-optional playbar. Deciding on how many points are needed to complete a skill. When the system is new it is an unknown number. Some modules within a course receive a checkmark when complete, but some show complete, but a checkmark is not displayed. This is confusing for the learner. Set incidents for completion based on when the course was pushed. For example, if a course is pushed automatically and should be completed within 2 weeks. It appears that the software will all set an actual date due.

Alternatives Considered

Cornerstone LMS, myUnity Senior Living and Relias Healthcare LMS

Reasons for Switching to Adobe Learning Manager

The presentation seemed more user-friendly than it actually is. I liked the option for social learning. I liked the graphics on the dashboard. It had more of a high-tech look. I felt that Adobe products, in general, are focused on being high-tech and therefore, the product would remain fresh and current looking.

Pros

This software has all the features that you may be looking for in an LMS. It has some CRM features, can host all standard e-learning file types, has a social learning function, and allows for a solid user experience.

Cons

I didn't like how there is no method to execute all functions on the LMS without swapping between user profiles. Admin has certain permissions, as does the author and learner roles. It's your responsibility to learn which profile type does what.

Additionally, the customer service is quite slow. If you're looking for quick support on the service, you'd be better off troubleshooting on your own. I rarely get an appointment with my CapPrime rep within the same week I request it.

Finally, the system is inexpensive, but requires a big upfront cost. They currently only offer a 3-year commitment plan to the service. If I would've known about the speed of customer service I would've reconsidered our choice.

Alternatives Considered

Absorb LMS and Docebo

Reasons for Switching to Adobe Learning Manager

Inexpensive price and ability to integrate with other Adobe applications easily. (e-sign, connect, acrobat etc.)

Pros

I was very thrilled to see that
-Publish in various devices - tablets, mobile phones, desktop.
- Publish projects on devices that support HTML5 which are iPad and iPhone.
- 360 degree learning experience feature - VR images integration and augmented learning.
- Customizable overlay such as blurbs, audio content and quizes
- 2D and 3D view options
- SCORM compliant helps - it gives completion status, scoring and quiz results.
-

Cons

Concern:
Adobe Flash wis going to discontinue in December 2020. So we don't know what changes will be required to add in Adobe Captivate Prime after Adobe Flash is gone.

Pros

Very customizable and allow different responsive screens on same course

Cons

Could be more intuitive and have a simpler interface

Alternatives Considered

Articulate 360

Reasons for Switching to Adobe Learning Manager

used to work with adobe pack and it is a very complete software

Pros

very useful for college online courses.

Cons

none, I would not change anything about it

Pros

There are a lot of functionality I came across which supprised or liked during my short journey in Trial. From the challenges, Badges and points scorings to the social learning and the numerous integrations with content providers to have an uptodate curriculum. Also the features to create content for company employees to allow for a companies Mission Vision and core values being regularly distributed and compliance or code of conduct during onboaridng of new employees seemed easy to use and administer.

Cons

I had a excel file with dummy users - fake employees which I tried to upload. This was not such a success and the infomation available during this process was limited. e.g. error messages where limited and the descriptions on how to create and upload where not that extensive. Overal not a big issue but tricky to get right. For prodution I read there is various integrations options so this was one time.

Pros

Simple and clean look, the main features work well, overall good feeling about the product.

Cons

Everything is great until you face a problem. Then you will struggle with the customer support, which is all outsourced and responds to emails after two days at best. After it does, if you had a simple problem, it will be solved. If it's not that common, you will struggle for weeks until someone figures out what was wrong.

The second thing is their certifications. You can't upload your own certificate through your admin profile. You need to contact support over and over and they will ask you to create a template in HTML, and then it will not work for no reason, and you can't test and fix it yourself. Seems like this feature just doesn't work, and you can't provide your learners with a printable certificate, only a badge in their profile.

External groups are completely separated from the internal ones, so it's much easier to use the system for your employees than for your customers.

Alternatives Considered

BRIDGE

Reasons for Choosing Adobe Learning Manager

Outdated look, limited reporting feature.

Switched From

Accord LMS

Reasons for Switching to Adobe Learning Manager

Pushy selling strategy of Bridge.

Pros

I understand the difficulty in creating a single LMS that will satisfy everyone. We all have very different needs. There is steady, albeit slow, improvement in functionality and features. The options to have different domains and the ability to share content between domains is a nice feature. Much easier to navigate and set up than other LMSs I have used. Customer support has been very responsive.

Cons

The requirement for an email address to log in. I serve a clientele that is not tech savvy and many do not have an email address(I know hard to believe in 2019, but true). You can use a fake email but then the ability to recover your password does not exist. The lack of password control by administrators can be problematic. My usage is external. Many people logging in from all over the country. If they have a password issue I can not help them. The placement of a cookie on your system every time you log in. If the learner does not use the "Sign Out" option and just closes the browser it makes it impossible for another to log in until that cookie is cleared. This is an issue with clients who use the same computer for many users.

Pros

This platform is really interesting for learning managers. It has many features that allow an effective learner administration and different ways to manage users (external or internal). You can add users by uploading from a spreadsheet, create groups of learners based on location or business unit, use self enrollment or automate the adding new users. It also supports interactive content like Scorm, AICC, Tincan and regular content like Videos, Pdfs, PPTs, word and excel files.

Cons

The tools to create courses are very basic so it is recommended to create courses using other tools like Captivate and upload the content. You can also add activities and tests, but they also have to be created using another tool because it only allows you to add an external URL for learners to refer to, or have students submit files.

Pros

Adobe Captivate Prime is very easy to use. Our learners had no problem fully getting up to speed with how to use it. We enjoy the leaderboard as a way of being competitive with others. As an Admin, I feel like it is pretty straight forward with regards to adding courses, learning plans, and content. The reports feature is very good and continues to get enhancements made to it. All our courses work fine in the fluidic player with no issues. I like the dashboard and My Learning as a way for learners to view the status of their learning.

Cons

I have noticed a few bugs in the software that were reported. Some issues have been fixed and some are still outstanding. I would also prefer to have more control on when my self-paced courses expire. Currently there is a default expiration of six months for courses we want to keep available for longer. Since we have over 400 courses in the LMS, it will be a long process of re-publishing all the courses when they expire. The technical support availability could be a little better. I seem to mostly receive my communication from them in the afternoons (CST). Sometimes it would be nice to get a quicker response when there is an urgent issue.

Pros

The prebuilt learning templates are easy to use and dynamic. The video conferencing is, as always, easy to yet and extremely reliable. I also really like the PPT integration feature. For my less tech-savy faculty members, this has proven be a very teaching asset.

Cons

The new virtual reality feature isn't quite there in my opinion. I fully believe is the future of online learning and Captivate is going to be one of the leaders in the field. But many users actual hardware isn't quite ready to keep up with this feature.

Alternatives Considered

Articulate 360

Pros

I really enjoyed the ease of use. The software has minimal bloat or ads so its really easy to know exactly what to do or to help prevent people from making mistakes or getting lost in the beginning of a process.
I've has several customers I ended up recommending this software to because they need to work on certain documents. Sometimes they dont have access to a printer or scanner so I can get their documents back right away.

Cons

I dislike that it doesn't come with more instruction. It does have a learning curve but it's not too hard to figure out. I would like to see more webinars on the website instructing businesses and users on the best way to use the software.

Pros

Captivate Prime is an out-of-the-box LMS. It has all standard features needed for an effective and fun learning environment including gamification elements such as leaders boards, badges and general points. The interface is both, intuitive for the user and the administrator and can easily be customized to your personal preferences and access rights. The hosting of content is open to all types of SCORM compliant content, but also simple text files, graphics and videos. The structuring of programs can be done according to a single file system as well as clustered items in a program structure. One of the key performance tools is the mobile app provided. The app gives you the full spectrum of the desktop version, including an offline capability.

Cons

If you purchase this LMS via a volume license program (rather then buying a few licenses with credit card online), then it is recommended to find a local ADOBE certified dealer. The customer service team in (I believe ) India, is friendly, but very slow in the response and it takes several attempts to get things done. Therefore, using a local certified dealer and letting them deal with the headquarter, does not necessarily speed things up, but it does save you a lot of time.

Pros

The major positive that has Adobe Captivate as our top choice is the wealth of functionality that it comes with. It completely blows the competition out of the water where features are concerned. Whether you want to record training presentations, do screen capturing, schedule notifications and reports, create learning plans, or incentivize your learning modules, prime basically has it all. The program is intelligent in its format delivery allowing our users to change their languages, formats, or playback methods, and it enables enhanced user engagement through offline learning, gamification, badges, bookmarks and revision notes. Unlike other programs, Adobe Captivate delivers for those who want to create an enjoyable eLearning experience.

Cons

Despite Adobe Captivate’s attempts at a more modern user-interface with flat menus and no hidden buttons, the software is not intuitive for those jumping in for the first time. Unfortunately, a lot of the functionality of the software is buried deep within the thick menus and because of the single web page architecture, you need to invest in a lot of time to sort through the program to find what you need. With dozens of buttons and menus, you end up investing a ton of time into experimentation and tutorial reading. This is definitely a piece of software for those who want to use it and nothing else, as jumping in and “going with the learning flow” is not as easy as they make it sound.

Pros

This LMS is really well-suited to big companies who need to train. We use it for thousands of employees, and it works great. The ability to make Learning Paths, design courses, and pull reporting is so much better than Adobe Connect.

Cons

There were occasionally errors in the reporting, for which we had to open a support ticket with Adobe. Also, the logging in processes is a bit complex and often throws an error for our employees who share a computer.

Pros

There are several functions in Captivate Prime that have met the needs of our company. First of all, we needed to grant access to a course or group of courses to our customers based on a 12-month contract. The pricing structure and ability to purchase blocks of users on a 12-month schedule works perfectly for us. Also, we needed the ability to assign certain courses and certifications to specific customers. The Learning Plan feature is easy to use, contains just what the customer needs to complete, and we can set up an instance that coincides with their contract so that reminders are sent prior to the expiration date of the learning plan.

One final feature that really met our need is the mobile app for customers who will complete our training "on-the-go". We really like that the lessons will pick up where the learner left off and allow them the flexibility they need.

Cons

There are several things I have had to research extensively to understand and it seems like they online user guide could be much more detailed. I don't understand why I can't delete User Groups that I created during testing now that I don't need them any longer. Doesn't make much sense. One recommendation I have is to disable all emails/notifications as you begin and then go back and select those that you want. There are too many in my opinion and they are redundant. I want to respect our customer's time and inbox - too many emails can be off putting!

Pros

After exploring a number of LMS's, I found that Adobe Captivate Prime was very practical. If you so happen to be using Adobe Captivate you'll find it very easy to publish your work. In addition, the tabs are clearly identified with all of the functions clearly presentable. Moreover, the LMS was fairly easy to use especially considering the accessible help prompts and tutorials.

Cons

While I loved the flow and crystal layout, I found it to be too boxed in for the clients I was trying to reach. In other words, I needed a bit more engagement and interactivity beyond the software; I desired to engage my trainees in collaborating beyond simple discussion boards and games. I wanted to provide real life experiences that incorporated social media outside of the software. So, while I loved the simplicity and structure, I desired professional coaches and mentors to supplement my trainees with real time experiences.

Pros

1. Covers various methods of course delivery
2. Integrates with external content providers.
3. Makes it easier to define a skill and provide content covering it.
4. Provides the user/admin with several views in the same tab, eliminating the need to have
to sign in on a different page to see the learner’s perspective
5. Great built in tutorials.
6. Many options to set up automatic emails upon the happening of an event, all organized
by categories

Cons

1. The service is a bit expensive as it is based on the number of users and does not include a flat fee for a set number as provided by other services
2. Cannot use interactive content for job aids

Pros

Captivate Prime is a great learning management system that offers all of the necessary features to help businesses excel in their e-learning programs. It also allows you to pay per user without an unreasonably high "minimum user" requirement.

Cons

The inability to create quiz content within Prime itself is the only feature that I think it is really lacking. Quiz content must instead be authored in other E-learning creation programs first, which can then be hosted on Captivate Prime.

Pros

Easy set up and smart rules
There are several smart rules which can be built into ACP which allow automatic assigning of teams, courses and learning paths when someone is created or registered in the system. Other LMS’s provide this, but the way this is set up in ACP is intuitive and smart. It drastically cuts down the time needed to get people up and running on the LMS and will save the time that LMS administrators would usually take setting people up.

Offline Content
ACP seem to have done this better than any other LMS I have trialled. The ability to download all course content and use the system offline, while still experiencing the system as if offline, is a superior offering from ACP.

Publishing from Adobe Captivate
We already use Captivate to create our eLearinng content and publish our SCORM compliant training packages. Having a system that allows us to publish quickly and easily from our eLearning authoring program to our LMS saves time.

Instructor role
One unique part of ACP is having a dedicated instructor role which allows training instructors to log in and manage all of their training activities. Other LMS’s have this but tend to be quite complex. The way a user experiences this in ACP is simple and easy to use.

Cons

The software is a little pricier than other LMS's out there on the market.