User Reviews Overview
About Entrata
Entrata is a property management software for multifamily communities worldwide. It offers solutions for every step of the leasing lifecycle and empowers owners, property managers, and renters to create stronger communities. With...
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- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Not Perfect, but Still a Great Software
Overall, my experience with Entrata has been a positive one. It's easy to use and is user-friendly. Even with the few things that I wish could change, it's been great as a whole.
Pros
Overall the ease of use for Entrata is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have.
Cons
The part I like the least about Entrata is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Amazing but complex system.
Positive. But it does take a lot of work to set it up the way you like. Usually permissions to edit are hard to obtain or take days for someone to get the help from Entrata to help change and edit things the way we like. The honeymoon period is certainly over. We can hair it efficiently but there are definitely ways it could be improved.
Pros
Streamlines workflow and has built in app and inspections. Being able to pull reports is amazing.
Cons
I would like to be able to call residents from the app on iPhone and have my number be blocked or something. There are issues with the inspections and charges that we have some across. We also have issues with the make readies being available or posted correctly in the app. I also think resident inspector should be housed in a different place than the maintenance/ staff inspections.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
If You Want Zero Assistance and A Buggy System , Entrata is For You!
Absolutely terrible. I wouldn't recommend them to my worst enemy! Again, I have been doing this for 12 years and I have never seen such a useless system with such inept 'help' staff.
Pros
Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.
Cons
Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.
Top Entrata Alternatives
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Solid product-Great team
We thoroughly enjoy our partnership with Entrata. I would not recommend another software for Multifamily housing management.
Pros
I like the workflow from prospect interaction to post move-in activity. Once you get familiar with the dashboard, the prompts and reminders lighten the workload as well as all the automations. Entrata also offers mini products such as renters insurance and energy benchmarking allowing us to work out of the same software 98% of the time. Not mentioning the amazing customer service would be a travesty. From the call-center service staff to our CSM and migration team, we have experienced incredibly pleasant and helpful people ready to assist.
Cons
Occasionally, the system will run slowly, which of course impacts our entire company’s productivity. There have been a few glitches with two factor authentication in the past, but nothing recently.
Alternatives Considered
ResManReasons for Choosing Entrata
We were looking to centralize work experience for staff. Wanting one software to manage as much as possible.Switched From
AppFolio Property ManagerReasons for Switching to Entrata
I believe the framework of how Entrata was built, the customizability and the people played a big role in the choice.- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
All in one property management software
Entrata is absolutely amazing! I have literally recommended it to anyone that has asked my input. I have worked with Yardi, OneSite, OnSite, and eSite. Entrata is by far the most superior leasing platform. With leasing, invoices, work orders, online payments, Entrata is truly a one-stop shop. I love Entrata and it will forever be my preferred platform.
Pros
Ease of use. Simple navigation. Easy to read reports and a very clean dashboard look.
Cons
I wish the make ready board was a little more simplified like everything else on Entrata.
Alternatives Considered
ONEsiteReasons for Choosing Entrata
We wanted an one platform that does it all.Switched From
Yardi VoyagerReasons for Switching to Entrata
The ease of use for Entrata was far superior.- Industry: Commercial Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
"Tabs Resolved"
They are human and also laughed with me! :)
Pros
Walked through the steps with me when I had asked-to fix the issue-I'm not to savvy with computers-this was nice to have.
Cons
At first staring Entrata, I felt it took long for someone to fix any issues but now it has been getting addressed and resolved right away or in a timely manner.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Best software for Residential leasing & accounting
Overall it's been great. I really like this software because it's made my job so much easier and my collections and communications have signifigantly improved.
Pros
User friendly, compatability, excellent customer service, fantastic features and tools. Reporting that is easily customizable by the user. It's so much more flexible than our previous software and they are always striving to improve or create additional features specific to their customer needs. They are also super friendly and readily available by phone for support. I have never had to wait on hold. The CSR's are extremely knowlegable and professional. If it's an in depth issue, then the online tickets can take a while, but they always come through. Set up is a lot, but this is usually the case with any software transition. I will say that the transistion, although they always take some time and work, was the best I've experienced (and I've been through a LOT of them in my 30+ year carreer).
Cons
Needing permissions to be turned on for every little thing if you are not an Admin can be annoying, but once it is set up it's rarely an issue.
- Industry: Management Consulting
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Entrata Review
Overall the experiance with entrata has been excellent. No, complains support is quick on reponding issue reported.
Pros
Information is easy to pull, ledgers are self explain. I have used other softwares and Entrata has been the most easy to use and manage. Also, to teach a new hire is easy, videos are very helpfull too.
Cons
Generating report it could be confusing. Also, merging to utility billing was confusing speacilly to explain prices.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Thank God It's Not RealPage
Very user friendly. Excited to have a PMS that doesn't take 10 minutes to navigate to one page. The reports are thorough.
Pros
Its organization. Everything flows very well. The learning process was easy enough to understand where everything is very quickly.
Cons
How sensitive the system is. Every slight lease modification requires a signed document. I am aware this could be changed in admin settings. Also, it would be super helpful if renewal was not a 2-step process. Or if residents could do their own renewal and it would be completed and sent back to staff to countersign and approve.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Best PM software on the market
Excellent. I can always get help and answers immediately when needed
Pros
Easy to set-up, customer service is amazing, affordable compare to other platforms.
Cons
Set-up can be challenging as there are so many options.
Alternatives Considered
ResManReasons for Choosing Entrata
Cost and ability to customize the platform. Entrata’s customer service helpline.Switched From
RealPageReasons for Switching to Entrata
Cost, platform, customer service helpline- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
The Gold Standard for PM Software
Pros
Entrata is an incredibly streamlined, user-friendly PM software website. Different features are well laid out and divided among different pages to allow for a clean user interface. Lease execution and tracking is incredibly easy with the implementation of a third-party API. Accounting features, from resident ledgers to rent tracking to yearly budgeting, are also powerful and easily customizable to anything you may want and/or need.
Cons
The biggest flaw with Entrata is their proprietary training center. While there are many helpful videos available to get you acquainted with the software, it has been the shared experience of myself and my staff that the quizzes are not always very intuitive or follow important items within the training. Rather, many of the quizzes are confusingly worded and often result in them not being passed and having to retake them again.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Resident Communication
I'm a fan! I would be interested in seeing how the full package works with the accounting platform. But I also know how hard it is to get accounting groups to veer away from Yardi...
Pros
If you are looking to track resident communication properly, this is the best platform. I am also a fan of the lead management setup. Entrata has the best resident demographics analysis report compared to Realpage and Yardi.
Cons
The rent roll report could use some finessing and I do prefer most Yardi financial reports.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Entrata versus Other Software
Pros
Entrata is very user friendly. Also, if you ever have issues, it is very easy to speak to customer support. They actually answer the phone.
Cons
I have not found any cons since I started using Entrata.
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Entrata deserves 5-stars
Top pick for PM softwares from an owner/asset managers seat. Customer support has been great when I have needed it, and their product is highly functional.
Pros
The quality & variety of reports available is great, I also like how customizable report formats are. Platform is relatively easy to navigate and has a lot of options.
Cons
Fairly steep learning curve - report contents are not well explained so you have to do a lot of digging around initially to find what you need.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Newer Entrata User
It took a bit to learn how to navigate the system, but overall, it performs well.
Pros
Ability to keep track of rent, renewals, insurance and invoices.
Cons
Sometimes it's hard to navigate the system.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
You're gonna love it
Overall - love it. The Entrata team hosts regular webinars and calls for the system that are open to anyone, and are also available to help with tickets pretty quickly. It's rarely buggy for no reason - usually there is some other factor that makes sense, and it gets resolved quickly. I knew nothing when I started using Entrata, and through playing around with it in daily operations, I was able to learn a TON. Easy to find more and optimize, customize, and use the system to make the day easier.
Pros
I love Entrata software, pretty much everything about it. It's easy to use, easy to adjust when errors occur, and super clear. It's easy to understand and navigate, and user friendly as well.
Cons
Sometimes when asking for feedback, you'll essentially get spammed with requests. I don't super mind this because it happens maybe once a year for like a day, and then it resolves itself. But honestly, that's my only issue with it, which isn't bad at all and I am pretty okay with dealing with that haha.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Easy to use
Pros
Entrata is easy to use for property managers as well as their residents. Having the help feature comes in handy. Quick payment processing as well.
Cons
Not being able to upload multiple documents at one time to the document tab or in an email.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Beginner friendly
Pros
If you are new to property management it is easy to use and helps to stay organized and on tract
Cons
Our system syncs with Yardi so we have to wait overnight for some details to show in both programs. Our detailed ledgers only show in Yardi but we post the payments in Entrata
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Heather Arbor Properties
Entrata has been an easy learning curve for all
Pros
Very easy to learn and implentation went well
Cons
The training videos helped our teams grasp
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Leasing consultant
I am new to the field and not the most tech savvy person. I found Entrata relatively easy to begin with and once I became more knowledgeable many of the aspects made sense to me, so continuing to learn was easy .
Pros
It is very user friendly with many ways to do the same task, for all different type of learners
Cons
I sometimes have trouble uploading certain documents
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Easy to use
Pros
I like that Entrata is very user friendly!
Cons
There is not really anything that I do not enjoy about Entrata.
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Ridge's Review
Pros
you can use it with your phone and ipad
Cons
i like it all i have no complaints. The program is very useful
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Entrata is Awesome and Very Handy!
Pros
I like how it organizes all information for resident accounts into one report.
Cons
Sometimes I get confused when searching for a past resident.
- Industry: Public Relations & Communications
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Makes Life and Work Easy
I think its a simple and amazing system.
Pros
I can call and get help anytime something goes wrong, or I need help.
Cons
I can not translate the lease into the language of the resident.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Note to Entrata
Pros
Really easy to set up. Really easy to teach and get thing done.
Cons
Entrata 3rd party calls the wrong people when maintenance is been on call.