User Reviews Overview
About Motive
Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered...
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- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Already a very good solution on its way to become greater and greater
Pros
The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies.
Cons
We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions.
Alternatives Considered
Fleet CompleteReasons for Switching to Motive
Motive met all of our current needs as a young trucking company and seemed to be better positioned than the alternative solutions regarding the future of its offering.Response from Motive
Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at [email protected] or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Great system!
Very good system with good user interface. Easy to navigate, good safety and equipment reporting. Makes coaching easy and helps change driver behavior.
Pros
In cab coaching, real time feedback is the best method for influencing behavior.
Cons
Cornering events are inconsistent and hard to coach.
Response from Motive
Hey Robert!
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Couldn't live without
Motiv made our lives simpler. I would definitely recommend to anyone starting out, as there's a ton of regulations to keep up with, use Motiv to help with your ELD needs, but the IFTA tax portion is a MUST HAVE.
Pros
Motive- Formally Keep Trucking, was a great ELD software to help out drivers stay compliant.
Easy view of all clocks from homepage.
Reports and logs are easily accessable.
Ifta Fuel Tax Reporting made simple.
Cons
Cost. For Mom and Pop trucking companies, it is just another added expense. But to be fair, I don't know what their competitors charge.
Response from Motive
Thank you so much for your kind words, Samantha!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Bobby Young
Motive Support
Top Motive Alternatives
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Poor customer service
Multiple people pro active calling to sell you what you don’t need but won’t help you when you need to cancel what you don’t use
Pros
Works when it works good, however the customer service is terrible. They will not help you cancel boxes you no longer use
Cons
Would not cancel boxes we don’t use, surprise billing. Read up on BBC about them. Awful
Response from Motive
Hey Raychell,
We hope you are doing well. Our sincere apologies for the inconvenience.
This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details.
Meanwhile, your patience is highly appreciated!
Regards,
Gary Smith
Motive Support
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Territory Manager
good way to get accurate locations on where my team is at, at all times and gives me location history to better serve our customers
Pros
gives the codes and reasons why truck is acting up
Cons
N/A - at the moment there's nothing i can say i dislike or like lease about it.
Response from Motive
Hey Jesse!
Thank you for the wonderful review! We're thrilled to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564.
We will be more than happy to assist you!
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
High quality, great features and reports, and easy to use.
Support from Motive has been great. They have good training and technical documentation. Everything works as it should with nice features and reports. No complaints whatsoever.
Pros
We use the Motive Dashcam and Omnicams on our fleet of trucks. There are plenty of features to cover everything needed. What I like best is how easy it is to maintain everything on their website. Finding video clips is very intuitive and having that video documentation is invaluable when needed.
Cons
I haven't really found any negatives so far.
Response from Motive
Thank you so much for your kind words, Tim!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Gary Smith
Motive Support
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Motive all around great
For us, its good, we have never discussed moving away from Motive except for maybe costs
Pros
Tracking of our fleet, viewing logs and issues
Cons
sometimes hard to navigate when you are looking for 1 certain thing
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Motive review
Overall I didn't have many issues , just sometimes when glitches occur and you have to restart.
Pros
Motive is pretty basic and easy to navigate
Cons
Sometimes glitches occur but mainly it works good.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great software for dash cams
Pros
That you can see live time driving where the drivers are and with their current video camera placement.
Cons
The softwarevwas slow to update sometimes.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
They charged us again after we canceled their services and refuse to refund us AGAIN!!
Last year we were going to start a company, so we were getting everything in place to get started. We ended up not doing the business, didn't even start. So we called to cancel Motive. They would not refund our money. Then last month, a year later, they charged our credit card again. They won't refund it again! Even though we canceled them last year and never even used their services.
Pros
I did not like anything about working with Motive. They were very hard to get a hold of. Their policies are terrible!
Cons
They stole our money and refuse to accept our cancellation.
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Improving safety, productivity and flexibility all in one platform.
Significant reduction in fraudulent and wasteful experiences. It is the market leading solution to physical economy safety and reliability.
Pros
Motive has been my best friend in the field of softwares. It is very accurate to reduce the risks on the road using the AI. It also saves us time and cost with deep insights into vehicle health, location and use. Theft prevention is well executed making it quite secure and precise.
Cons
Customer Experience was not as expected. I rarely get feedbacks on time. That should probably be the point to improve on.
Response from Motive
Hey Gibran!
Thank you for the wonderful review! It's great to hear that you appreciate our service.
Please help spread the word and for any further queries.
Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Motive is easy
I have had motive for 4 yrs now and overall its been easy to navigate and edit .
Pros
Easy to edit time when you forget, many times i forget to log my trips but i find easy to edit and get my logs correct.
Cons
Sometimes it disconnects from the unit inside the truck.
Response from Motive
Thank you so much for your kind words, Devlin!
We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact.
Your feedback is extremely important to us as it helps us improve the customer experience.
If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
We look forward to serving you again soon!
Regards,
Russell Cook
Motive Support
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall great company
Overall good experience, responsive customer service and user friendly website
Pros
it makes it easy to keep up with multiple drivers across multiple departments and states.
Cons
the changing algorithm and lack of communication about it.
Response from Motive
Hey Chelsey!
Thank you for the wonderful review! It's great to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Motive Can Be Helpful
It could be better, so far, no major issues
Pros
Motive is a convenient way to report defects
Cons
There is a lot of lag. Real time tracking is off at times.
Response from Motive
Hey Cora!
Thank you for the wonderful review! It's great to hear that you appreciate our service. We do understand that a Lag or Tracking issue sometimes causes issues for our customers. We take your feedback very seriously and are always working on it to improve customer experience.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Love Motive
Love it. Easy to learn and get used to.
Pros
On point live access. Easy to track where the driver's are.
Cons
A little slow buffering. Sometimes it takes a while to load.
Response from Motive
Hey Robert!
Thank you for the wonderful review! It's great to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564.
We will be more than happy to assist you.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
General Manager
Positive. I feel that Motive is a company that cares deeply about it's customers.
Pros
Great Product. Great Support. The Marketing campaign is spot on!!!!!!!!
Cons
I've looked hard to find something but, as of yet, it is fantastic.
Response from Motive
Thank you so much for your kind words Mike, and for taking the time to share your experience with us!
We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at [email protected] or call our Support Hotline at (855) 434-3564.
Looking forward to serving you again in the future!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Highly recommended
Makes the day to day so much easier in managing a fleet of trucks and keeping things rolling
Pros
Easy to use, driver friendly, you can notify different departments about different areas needed to keep things rolling smoothly
Cons
No complaints everything works in real time
Response from Motive
Thank you for the wonderful review, Siegfried! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
You never stop paying…….
Great tech. Poor customer service.I will not use them again.
Pros
Great technology. Solid reporting. Rear and front facing cameras.
Cons
On July, 20, 2023, my truck my destroyed in a fire. I had a Motive system in that truck. A short time later, I contacted Motive and requested to cancel my service. Today some three months after my truck was destroyed,I get a call from an employee at Motive who told me that the only way that I could cancel my service, was to close my business and send them a letter from the FMCSA. I explained that I was not closing my business , I just wanted to cancel my service. I became frustrated and he got his lacey panties in a wad because I told hi that I thought it was bullshit to pay for a service that you don’t receive. The bottom line is that I have to pay this bunch $300+ a quarter until March of 2025. That is just nuts.
Alternatives Considered
Verizon ConnectReasons for Switching to Motive
Better techResponse from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
My Thoughts
My overall experience with motive is pretty good
Pros
Very easy to use and one of the most popular brands
Cons
The cost is a bit much compared to other brands
Response from Motive
Thank you for the wonderful review, Donald! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Effective site
10 out of 10. It is a very useful site to use on a daily basis
Pros
we use motive every day and I love it. using it daily really helps when determining job sites and decision making.
Cons
the ability to fast forward and go back to see what we watched or speed up or skip
Response from Motive
Thank you for the wonderful review!
It's great to hear that you appreciate our service.
Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Never trust there sales person
Pros
Sales person lied what he promised,
Not trustworthy
Cons
Promised insurance discount, never got it, even 6 months no one responded
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Very good
Pros
Keeps me compliant, and also use me logs to help keep track of my time spent at each location I'm at.
Cons
Getting used to operating and using the app
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Motive is well designed however frustrating to deal with customer service and billing issues
Implementing the system and very simple and very user friendly.I have had and still have issues regarding data use and still am not able to get answers for motive reps. Invoicing I have repeatably asked to be billed in a different manner other than credit card and it still have not been done .
Pros
Easy to use, user friendly simple to integrate with our system
Cons
Dealing with issues in regards to data and invoicing is very frustrating.
Response from Motive
We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Trucking specialist
Good live GPS,fleet management and is easy to use.we get bundle of features in one software.must for trucking companies.
Pros
Easy to use.value for money as well.great product
Cons
we have been using motive since 2020 and till date we are satisfied with all its features.
Response from Motive
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at [email protected] or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Motive is wonderful
Motive is a perfect tool for a trucker’s daily routine.
Pros
I enjoy using motive and all the features they provide. It makes my life easier by keeping me in complete compliance.
Cons
I don’t see any cons with this application. It does everything I need.
