EHR 24/7 Reviews

4.1
Overall rating
Reviews

4.1
Overall rating
Reviews
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User Reviews Overview

About EHR 24/7

EHR 24/7 by Office Ally is a trusted electronic health record system used by more than 20,000 users. Its comprehensive patient charting and document management, real-time patient information, and customizable forms provide...

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Feature ratings

Value for Money
4.4
Functionality
3.9
Ease of Use
4.1
Customer Support
4.0

Browse EHR 24/7 Reviews

167 of 167 reviews
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Dr. Taher
Dr. Taher
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 11/12/2023

Trustworthy platform

I like it. Will continue to use it and even do notes on it. But need an app.

Pros

It’s simple to use. But I wish there was an app.

Cons

Chrome makes you zoom in and out to find the next clickable box. An app would solve it.

Response from Office Ally

Dr. Taher, Thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Robert
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 11/12/2023

Chiropractors view on EHR 24/7

Overall the system is a cost effective EHR and can be made to work in a chiropractic setting, but it does feel like work arounds are needed. It is not flashy, but it gets the job done. Some upgrades are overdue both visually and functionally.

Pros

SOAP notes are generally straight forward, creating follow up visits with information from previous visits is fairly quick. Reviewing notes is easily managed with the overview.

Cons

Interface is a bit dated. While there is an option to create custom forms, its not very intuitive and was not very appealing for daily use. Would like to see more chiropractic specific features (system clearly targeting medical), treatment plan tracking, etc. The ability to create an intuitive form that ported the information to the SOAP layout would be great. In house payment processing is a must.

Alternatives Considered

Jane and ChiroTouch

Reasons for Switching to EHR 24/7

I've been using OfficeAlly since day one and I did not want to have to switch to a new system. That being said, the feature difference is becoming significant.

Response from Office Ally

Robert, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Bryce
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 12/12/2023

Priced right, but takes some set up and getting used to.

I've been with this system for 8 years and haven't found a reason strong enough to get something different. I think that speaks a lot.

Pros

I like the price of this product, mostly because my whole clinic is run through this system. Notes, claims, payments and scheduling all can be done through this system. I also like that, once set up, is easy to train front office workers on it.

Cons

Set up took a long time. It's now very personalized but not exactly how I would want it, but good enough.

Response from Office Ally

Bryce, Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023

Top EHR 24/7 Alternatives

Leena
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 04/04/2024

Easy to use EMR

Have been single provider practice using this extremely simple and easy to do notes billing all in same program

Pros

Also has billing very easy to use lab integration

Cons

Everything is perfect no issues working very well

Alternatives Considered

eClinicalWorks

Reasons for Choosing EHR 24/7

Cost and simplicity of use all inn one feature

Switched From

Practice Fusion

Reasons for Switching to EHR 24/7

Already was using Officeally products for billing

Response from Office Ally

Leena, thank you for the complimentary review. We are very glad that you are enjoying the product.

Replied 09/04/2024
Vasilios
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
3
Customer Support
1

4
Reviewed on 12/12/2023

Honest review from someone using since 2018

I'm tired of changing EMR's over the years and I have been managing to make it work for now. The problem is that the next EMR that charges 30x OA isn't that much more intuitive.

Pros

Simplicity in its GUI, pricing and web based system.

Cons

Several limitations on setting up your notes/templates. RCM is horrible. Can not extract information required through reports. Needs better integrations and ability for practice to customize to its need.

Response from Office Ally

Vasilios, Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
George
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/09/2023

Office Ally is great

Overall EHR 24/7 is great. I have used 5 different EHRs over the years and EHR 24/7 has always been the most reliable and easiest to use. My employees all prefer it over any other system as well.

Pros

Price and ease of use and customization. You can add links into templates and either click them to insert into the chart or use them as reminders.

Cons

Current medication list features need to be fixed. It duplicated the medications in the patient's medication list every time you write a prescription so you have to constantly manage the current medication list to reconcile it (which is something you are supposed to do anyway honestly.)

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 13/09/2023
Cameron
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
2
Customer Support
3

4
Reviewed on 10/04/2024

Okay for price but better out

Okay wouldn’t go back to be honest would pay double for something easier and friendlier

Pros

Pricing was the sale point but the ease of use is so hard to get use to, and my customer support session the person training me was very rude

Cons

Customer service and ease of use was the reason I left

Alternatives Considered

Carepatron

Reasons for Switching to EHR 24/7

Billing feature for auto accident but I switch to other alternative after use

Response from Office Ally

Cameron, we're genuinely sorry to learn about your less-than-positive experience with Office Ally. Your feedback is incredibly valuable to us as we strive to improve both our products and support services. Even though you've moved on to a different provider, we believe your insights could greatly assist us in understanding where we fell short and how we can enhance our offerings for future users. If you could kindly provide us with your contact information at [email protected], we'll have someone reach out to get more information. Your input could truly make a difference in helping us better serve our customers.

Replied 12/04/2024
Susanna
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 06/09/2023

Great slim and affordable EHR for small practices

This meets our major requirements affordably. Patients are able to communicate with me via the portal, schedule appointments and pay bills. We cycled through several EHRs for small practices and my staff and I agree this one has been the best in terms of ease of use, responsiveness of support staff, integration with practice management, and simplicity of interface.

Pros

It's easy to use and customize for my small practice without having to navigate enterprise-level features that we don't need. Training is simple so onboarding new staff members is quick. Key integrations with eRx, labs and practice management have been seamless, and the pricepoint is an order (or two) of magnitude lower than large scale options such as Athena or Epic. I like the ability to easily free text without opening and closing multiple windows.

Cons

Patient portal still needs work to improve integration and features. Patient access to chart is limited and requires active monitoring (e.g. routing reports to the portal). I don't report statistics for Medicare so can't comment about utility for that. Chart management features such as searching for specific diagnoses or medications is clunky -- can't use * to fold multiple related diagnoses into the same search.

Alternatives Considered

Epic, athenaOne and Amazing Charts

Reasons for Choosing EHR 24/7

SOAPWare went out of business after we had used it for 10 years. The second product's EHR was extremely limited and difficult to use, with no practice management integration and we switched to EHR 24/7 within a year.

Reasons for Switching to EHR 24/7

1) ease of charting -- fewer dropdowns and opening separate windows for documentation; 2) streamlined for small practice so I'm not bogged down in features designed for large enterprises and big multispecialty groups; 3) cost -- 10-100x less than most alternatives.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 07/09/2023
JORGE
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 12/12/2023

PRACTICAL & USEFUL

Overall very pleased. It gets the job done.

Pros

Ease of use with most practical, day to day functions.

Cons

Cumbersome in certain areas. Lacks intuitive use. It has so many uses, areas, that it can become overwhelming.

Jessica
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 25/06/2024

EHR 24/7 is a great product

Its a great well rounded basic software that organizes and keeps patient medical information in a secure platform.

Pros

Office Ally in general is a great basics program with good clearing house capabilities.

Cons

The lack of easy use chart notes for Chiropractors.

Response from Office Ally

Jessica, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.

Replied 27/06/2024
victoria
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2023

Overall, a great product!

It is a user-friendly and flexible online booking software that allows me to manage my appointments, notes, and client information with ease. EHR 24/7 is a great tool for any service-based business that needs a simple and efficient way to schedule appointments, make notes, and document client information. It saves me time, money, and hassle, and allows me to focus on providing quality service to my clients. I highly recommend it to anyone looking for a reliable and affordable online booking software.

Pros

It saves you time and hassle by automating the booking process and reducing the risk of human errors or double bookings.
It improves your customer experience by offering them convenience, flexibility, and personalization.

Cons

It requires internet access. If there is a network outage or a technical issue, you may lose access to your bookings or miss potential customers.

Response from Office Ally

Victoria, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

Replied 19/12/2023
Brianna
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
0

2
Reviewed on 11/12/2023

RN Review EHR

For a larger practice, there are better, more technologically advanced software products that I would use instead of EHR. EHR is fine for small practice, but there are too many click-throughs to get to where I need to be.

Pros

Smaller clinics would be fine using office ally. Scheduling is easy.
Software is easy.

Cons

I use EPIC at my other job and the patient chart is much more advanced and convenient in showing all of the patient data I need to see without having to scourge through the chart looking for information. EPIC displays everything I need to see, which makes charting easier. Everything looks very basic, hard to find info,

Response from Office Ally

Brianna, We are sorry to hear that you have not had a positive experience with Office Ally solutions. Over the last 2 years, we have invested in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. Thank you for your valuable feedback. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Lacey
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/12/2023

Easy to use system

Great! Support has been very helpful with any questions.

Pros

EHR is very user friendly, easy to navigate and support has been amazing!

Cons

No cons! Easy to use program that I’m enjoying.

Response from Office Ally

Lacey, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing how we can improve to 5-stars. If you are interested in sharing some details, please reach out to us.

Replied 19/12/2023
Jessica
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2023

Review 2023

Great experience!! Great customer service, easy to use!

Pros

It’s easy to use, great customer service

Cons

no complaints, EHR 24/7 has been great!

Response from Office Ally

Jessica, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

Replied 19/12/2023
Dawn
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 01/09/2023

Love this EHR

I started using EHR in my private practice and am so happy with it that I convinced my new employer to initiate it here.

Pros

Cost effective product that gives me everything I need in an intuitive format.

Cons

Nothing, I have no complaints about EHR 24/7

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 05/09/2023
Samar
  • Industry: Civic & Social Organization
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2023

Love it useful

Great experience and I’m happy with the service

Pros

East to use and effective to stay organized. I log in and see my clients on my monthly schedule.

Cons

Nothing I’m happy with it all, thanks for a good service.
Perhaps a face login would be easier for login .

Response from Office Ally

Samar, Thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 20/12/2023
christopher
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/09/2023

EHR testimony

overall, it allows me to cover all the bases of patient care , without me being tied to a computer for hours.

Pros

It saves me from writing for hours at a time, every day that I treat patients. The added benefit is this also allows me to pick certain phrases or statements as I go through it

Cons

I resented it in the beginning because it was mandatory, now i wouldn't be without it

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 12/09/2023
Brad
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/09/2023

Great EHR

Pros

Very easy to use and set up! Love that you can populate full phrases.

Cons

Seems to be cumbersome with some features...feels like I have to click here, click there just to get to where I need to be. Wish it was a little more streamlined.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 19/09/2023
cid
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/09/2023

ehr review

I am satisfied

Pros

User-friendly, has good reports to work with

Cons

Searching patients should always be by default with date of birth or have the option to select a default because that causes extra time to choose or make mistakes choosing it so it takes time

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 05/09/2023
Jennifer
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/08/2023

Highly receommend. Have used over 10 years.

Pros

Seamless use between it and Practice Mate. Easy to use.

Cons

System does go down at times but not often. They are quick to fix it.

Response from Office Ally

Thank you Jennifer for the complimentary review. I am very glad to hear that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience.

Replied 22/08/2023
Junfeng
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/09/2023

Great product!

It's a really great product and I do love it!

Pros

It's easy and friendly to use and more convenient to integrate with PM.

Cons

If possible, I'd like "Appointments" could show more information about the patient, like Auth Number. Besides, there is one issue as follows: in Patients charts, when I hit "create PM visit", the patient authorization number is lost and I have to add it manually in the claim. I think it is a flaw and don't know why it happened!

Richard
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 01/10/2023

Easy to use, for professional users.

Pros

Directions simple for non=computer users.

Cons

None at all.

Response from Office Ally

Thank you for the complimentary review. We am very glad that you are enjoying the product.

We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

Replied 04/10/2023
Shelley
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 20/07/2023

great for starting a new practice

overall great EHR I would recommend it for anyone starting with limited funds. used for 7 years only switched because I now do a lot of PI and needed something with easier flow

Pros

EHR is very affordable and easy to use. I used OA as the clearinghouse already so it was a seamless transition. Still use them now

Cons

scheduling and EHR are separate entities and the flow was off

Niurka
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
2

3
Reviewed on 11/09/2023

Survey

Pros

The way to log in is easy. That is the best.

Cons

I can't see the amount for all my patients, I can't find my patients easily.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 12/09/2023
Ariel
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/09/2023

Thank you OfficeAlly!

I use OfficeAlly every day and it is super easy to use!

Pros

What I like about OfficeAlly is that it is so practical!

Cons

I cannot think about cons right now! But as a provider I’d like to be able to keep editing a signed note if I feel I need to add new information.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 12/09/2023
167 reviews