User Reviews Overview
About Practice Mate
Practice Mate is a cloud-based medical practice management solution offered by Office Ally, designed to meet the needs of healthcare providers across all specialties. The software helps healthcare professionals streamline daily...
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- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Big Fan of PM
Pros
I love the easiness of use of PM. The video library for self-tutorials and then being able to schedule a one-on-one walk-through with a tech. The chat function with either a tech or customer service when there is a question for a kicked-back claim or an issue with the system, is fantastic.
Cons
I really wish that PM would connect with the testing sites so that you could import the online graded tests into the system. Currently you/we can upload the information as a document into the patients' file.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Easy to use good reports built in clearing house processing
Been using the software for 13 years no problems.
Pros
Easy to use from any location. No problems at all with this software.
Cons
Dont have any complaints. I still use this software today.
Response from Office Ally
Susanne, thank you for the complimentary review and thank you for being a long-time valued customer. We are glad that you are enjoying the product.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
You get what you pay for.
It's okay, works decent for small practices, I use it for my billing business of over 30 individual providers.
Pros
It's cheap and I have been using it for years so I know how to get around in it. Although it is not as cheap as it used to be and I am contemplating moving to a different system due to the expense growing. For what I pay monthly, I could be on a much better system.
Cons
Clumsy features. Auto posting is not great. Would love to see the visit, the subsequent claim, the eob all in the patient file. The aging report is horrendous. The collection report is closer but still a mess.
Top Practice Mate Alternatives
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Office Ally
Easy to learn. Visually less clutter and buttons/tabs.
Pros
-Color coding in calendar
-Viewing other provider's schedules
-Moving appointments to other time slots
Cons
-Not being able to insert charts in documentation
-Certain symbols did not work in documentation such as %, /, *
Response from Office Ally
Lauren, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very Pleased!
My overall experience is absolutely wonderful.
Pros
The ease of use on a daily bases is very important especially with a busy schedule. Practice Mate is extremely easy to learn, to use and navigate. I personally love using Practice Mate.
Cons
When sending out statements, I wish that the prior payments applied would also be on the statement because a lot of patients want to know why the payment that they made prior is not listed on the statement.
Response from Office Ally
Thank you Cheryl for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Happy With Office Ally Practicemate
Im very satisfied. You get what you pay for. So yes it is a little outdated but its also extremely in expensive. It is also very user friendly and easy to navigate.
Pros
The price. You cant beat the price =). They also have a wonderful it team.
Cons
It is a little outdated but great for the price =)
Response from Office Ally
Breanne, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The Practice Mate
It is easy to use though some feature need upgrading/updating
Pros
The Practice is easy to use and set up with systematic steps. the software does need some upgrading. The main upgrade any changes made to the information should update information in Patient Appt schedule, patient visit and claims. Thins does not happen and one has to go to each tab manually and update on each form.
Cons
When you are working on a patient it switched the screen back rather than let you stay on the same patient until you are done with all the work you need to do. The other feature that does not work is when insurance payers retract the monies it is difficult to post the shortfall in an easy and systematic way.
Response from Office Ally
Thank you for the complimentary review. We am very glad that you are enjoying the product.
We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Everything you need!
The site visually is a little dated but again, the features itself make up for it.
Pros
There's everything available from reports, to different sections to hold documents. You can literally store all information on the site.
Cons
It could be a little more user friendly.
Response from Office Ally
Natalie, thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
This and office ally are great ehr 247 not so much
Pros
Ease of use to be able to manage stats etc it was the saving grace of keeping the software about a month with actually clearance of office ally
Cons
None really good medical management software for what’s out
Response from Office Ally
Cameron, thank you for the complimentary review. We are very glad that you are enjoying Practice Mate. Again, we are sorry to hear that you had a less-than-positive experience with EHR 24/7. We value your feedback as we strive to improve both our products and support services. We would love for you to provide us with your contact information at [email protected] so we can reach out and find out more about how we can improve. Your input could truly make a difference in helping us better serve our customers in the future.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Easy Clearinghouse
Makes sending claims and getting reimbursements very easy and effective.
Pros
I use Practice Mate as a clearing house for my medical billing. It is easy to set up patient files, submit claims, and reconcile payments.
Cons
I wish there was a notification of missing payments after a certain amount of time, like 60 days.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Use of Practice Mate for Electronic Billing in a clinical psychology private practice.
Excellent. No complaints. Highly recommend.
Pros
Customer service is exceptional at trouble shooting claims that fail to process for remittance. Professionalism, knowledge and competence of office ally staff.
Cons
It is impossible to ascertain why claims are not accepted by payors and always requires time to contact an office ally service representatives to understand why and how behavioral healthcarecompanies have changed the information they want submitted on claims- however it is farpreferable to speak to office ally representatives than to try and get information from the behavioralhealth companies who routinely give misinformation or are unable to troubleshoot.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Using Practice Mate
Good experience.
Pros
It's easy to use and has a lot of features that other software companies bill for as modules making your monthly cost higher than it needs to be. Easier to set up the ERA's and it's a great clearinghouse if that's all you need.
Cons
I honestly don't know what to say here.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Practice Mate Review
Using Practice Mate is an integral part if my business running smoothly!
Pros
Helps keep important information organized and is easy and simple to use.
Cons
Lots of clicks to get simple tasks completed
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Dr. Lozada
Pros
User friendly and excellent practice management tools
Cons
No cons. I would highly recommended. 100%
Response from Office Ally
Thank you Mayra for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best practice management software use
Been using this software since office opened 23 years ago.
Pros
Ease of use. Serves the purpose for my practice
Cons
Can have more colors in appointment page setting. Categorize based on the colors.More info when hovering a mouse over an appointment.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Acupuncturist
Easy to retrieve the recent billings I sent out earlier. I don't need to retype the patient records again once the new patient record is set up.
Pros
It is convenient, user-friendly, free and easy to learn billing system. Ever since I use Practice Mate, I don't even need to mail or buy 1500 Form most of the time. It saves my lots of postage as well as money to buy the 1500 Forms.
Cons
Fee if not careful. Non par > par in ratio.Can't retrieve all billing records especially long time ago.
Response from Office Ally
Thank you Sik Chi for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Appointment and billing
Good
Pros
Appointment integrated with billing and can be sent to many payers.
Cons
no Chinese characters support and the insurance payment can't link to the billed visits automictically.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
use of Par vs Non-par
excellent
Pros
saved master data, easy to use and very user friendly
Cons
The change involving paying for non-par claims. There is very little info on which payers and why are non-par.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Friendly User
great program and great tech support
Pros
easy to use and great customer service and technical support very helpful
Cons
everything is easy to use staff is helpfull
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Love OA
Excellent for billing.
Pros
Easy to use. Great customer support and help with start up. Easy billing to all my insurance companies. Quicker payment as a result of electronic billing. I have recommended OA to many colleagues. Wish I started with OA sooner.
Cons
Had trouble with the practice management area which I tired briefly.
Response from Office Ally
Thank you Jane for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Very useful, incredible support
I primarily create claims and manage billing with PracticeMate
Pros
Once it is set up, very easy and simple to use
Cons
I think the most frustrating thing about PracticeMate are due to the necessities of compliance than product failures
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall a great software
Pros
It is cost efficient with great customer service that train you and your staff to use the software or handle any trouble you come across
Cons
The calendar on the appointments tab could be improved.
Response from Office Ally
Thank you Ara for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Great practice management
Is been great for all medical billing and makes repeat visits easy to manage
Pros
Ease of use and great at letting track of visits and payments
Cons
The fee for certain claims, and the inability to submit claims to auto insurance companies
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
affordable and game changer
Exceptional!
Pros
I like the ease of use of the practice mate. I can see what my biller is doing and i can audit my biller and billing easily. Affordable!!!!
Cons
At this time, I do not have complaints about office ally and any of their their products that i use.
Response from Office Ally
Thank you for the complimentary review. We am very glad that you are enjoying the product.
We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Using Practice Mate
I've been using Practice Mate for 5+ years and love everything about it. No complaints and the support team is 99% available when needed or if you leave a message to contact you they call back within 24 hours.
Pros
Easy to use and understand. Reports and entering information into Practice Mate and EMR
Cons
Some of the reports are a little hard to run but are easy to use and understand
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.