Practice Mate Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About Practice Mate

Practice Mate is a cloud-based medical practice management solution offered by Office Ally, designed to meet the needs of healthcare providers across all specialties. The software helps healthcare professionals streamline daily...

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Feature ratings

Value for Money
4.5
Functionality
4.3
Ease of Use
4.4
Customer Support
4.5

Browse Practice Mate Reviews

114 of 114 reviews
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Shandella
Shandella
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/09/2023

Big Fan of PM

Pros

I love the easiness of use of PM. The video library for self-tutorials and then being able to schedule a one-on-one walk-through with a tech. The chat function with either a tech or customer service when there is a question for a kicked-back claim or an issue with the system, is fantastic.

Cons

I really wish that PM would connect with the testing sites so that you could import the online graded tests into the system. Currently you/we can upload the information as a document into the patients' file.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.

Replied 13/09/2023
Susanne
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/12/2024

Easy to use good reports built in clearing house processing

Been using the software for 13 years no problems.

Pros

Easy to use from any location. No problems at all with this software.

Cons

Dont have any complaints. I still use this software today.

Response from Office Ally

Susanne, thank you for the complimentary review and thank you for being a long-time valued customer. We are glad that you are enjoying the product.

Replied 11/12/2024
Vicky
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
2

3
Reviewed on 03/06/2021

You get what you pay for.

It's okay, works decent for small practices, I use it for my billing business of over 30 individual providers.

Pros

It's cheap and I have been using it for years so I know how to get around in it. Although it is not as cheap as it used to be and I am contemplating moving to a different system due to the expense growing. For what I pay monthly, I could be on a much better system.

Cons

Clumsy features. Auto posting is not great. Would love to see the visit, the subsequent claim, the eob all in the patient file. The aging report is horrendous. The collection report is closer but still a mess.

Top Practice Mate Alternatives

Lauren
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 16/11/2024

Office Ally

Easy to learn. Visually less clutter and buttons/tabs.

Pros

-Color coding in calendar
-Viewing other provider's schedules
-Moving appointments to other time slots

Cons

-Not being able to insert charts in documentation
-Certain symbols did not work in documentation such as %, /, *

Response from Office Ally

Lauren, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.

Replied 21/11/2024
Cheryl
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 25/08/2023

Very Pleased!

My overall experience is absolutely wonderful.

Pros

The ease of use on a daily bases is very important especially with a busy schedule. Practice Mate is extremely easy to learn, to use and navigate. I personally love using Practice Mate.

Cons

When sending out statements, I wish that the prior payments applied would also be on the statement because a lot of patients want to know why the payment that they made prior is not listed on the statement.

Response from Office Ally

Thank you Cheryl for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/08/2023
Breanne
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/10/2024

Happy With Office Ally Practicemate

Im very satisfied. You get what you pay for. So yes it is a little outdated but its also extremely in expensive. It is also very user friendly and easy to navigate.

Pros

The price. You cant beat the price =). They also have a wonderful it team.

Cons

It is a little outdated but great for the price =)

Response from Office Ally

Breanne, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.

Replied 11/12/2024
Maya
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 02/10/2023

The Practice Mate

It is easy to use though some feature need upgrading/updating

Pros

The Practice is easy to use and set up with systematic steps. the software does need some upgrading. The main upgrade any changes made to the information should update information in Patient Appt schedule, patient visit and claims. Thins does not happen and one has to go to each tab manually and update on each form.

Cons

When you are working on a patient it switched the screen back rather than let you stay on the same patient until you are done with all the work you need to do. The other feature that does not work is when insurance payers retract the monies it is difficult to post the shortfall in an easy and systematic way.

Response from Office Ally

Thank you for the complimentary review. We am very glad that you are enjoying the product.

We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

Replied 03/10/2023
Natalie
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
3

4
Reviewed on 30/01/2025

Everything you need!

The site visually is a little dated but again, the features itself make up for it.

Pros

There's everything available from reports, to different sections to hold documents. You can literally store all information on the site.

Cons

It could be a little more user friendly.

Response from Office Ally

Natalie, thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.

Replied 31/01/2025
Cameron
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/04/2024

This and office ally are great ehr 247 not so much

Pros

Ease of use to be able to manage stats etc it was the saving grace of keeping the software about a month with actually clearance of office ally

Cons

None really good medical management software for what’s out

Response from Office Ally

Cameron, thank you for the complimentary review. We are very glad that you are enjoying Practice Mate. Again, we are sorry to hear that you had a less-than-positive experience with EHR 24/7. We value your feedback as we strive to improve both our products and support services. We would love for you to provide us with your contact information at [email protected] so we can reach out and find out more about how we can improve. Your input could truly make a difference in helping us better serve our customers in the future.

Replied 17/04/2024
Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 21/09/2023

Easy Clearinghouse

Makes sending claims and getting reimbursements very easy and effective.

Pros

I use Practice Mate as a clearing house for my medical billing. It is easy to set up patient files, submit claims, and reconcile payments.

Cons

I wish there was a notification of missing payments after a certain amount of time, like 60 days.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 22/09/2023
Carrie
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2023

Use of Practice Mate for Electronic Billing in a clinical psychology private practice.

Excellent. No complaints. Highly recommend.

Pros

Customer service is exceptional at trouble shooting claims that fail to process for remittance. Professionalism, knowledge and competence of office ally staff.

Cons

It is impossible to ascertain why claims are not accepted by payors and always requires time to contact an office ally service representatives to understand why and how behavioral healthcarecompanies have changed the information they want submitted on claims- however it is farpreferable to speak to office ally representatives than to try and get information from the behavioralhealth companies who routinely give misinformation or are unable to troubleshoot.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 26/09/2023
Mona
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/09/2023

Using Practice Mate

Good experience.

Pros

It's easy to use and has a lot of features that other software companies bill for as modules making your monthly cost higher than it needs to be. Easier to set up the ERA's and it's a great clearinghouse if that's all you need.

Cons

I honestly don't know what to say here.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 13/09/2023
Tory
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/09/2023

Practice Mate Review

Using Practice Mate is an integral part if my business running smoothly!

Pros

Helps keep important information organized and is easy and simple to use.

Cons

Lots of clicks to get simple tasks completed

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 13/09/2023
Mayra
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/08/2023

Dr. Lozada

Pros

User friendly and excellent practice management tools

Cons

No cons. I would highly recommended. 100%

Response from Office Ally

Thank you Mayra for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

Replied 25/08/2023
Dharmesh
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/09/2023

Best practice management software use

Been using this software since office opened 23 years ago.

Pros

Ease of use. Serves the purpose for my practice

Cons

Can have more colors in appointment page setting. Categorize based on the colors.More info when hovering a mouse over an appointment.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 19/09/2023
Sik Chi
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/08/2023

Acupuncturist

Easy to retrieve the recent billings I sent out earlier. I don't need to retype the patient records again once the new patient record is set up.

Pros

It is convenient, user-friendly, free and easy to learn billing system. Ever since I use Practice Mate, I don't even need to mail or buy 1500 Form most of the time. It saves my lots of postage as well as money to buy the 1500 Forms.

Cons

Fee if not careful. Non par > par in ratio.Can't retrieve all billing records especially long time ago.

Response from Office Ally

Thank you Sik Chi for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/08/2023
qinghui
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 12/09/2023

Appointment and billing

Good

Pros

Appointment integrated with billing and can be sent to many payers.

Cons

no Chinese characters support and the insurance payment can't link to the billed visits automictically.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.

Replied 13/09/2023
Michael
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/09/2023

use of Par vs Non-par

excellent

Pros

saved master data, easy to use and very user friendly

Cons

The change involving paying for non-par claims. There is very little info on which payers and why are non-par.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 13/09/2023
Evelyn
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/09/2023

Friendly User

great program and great tech support

Pros

easy to use and great customer service and technical support very helpful

Cons

everything is easy to use staff is helpfull

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 22/09/2023
jane
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/08/2023

Love OA

Excellent for billing.

Pros

Easy to use. Great customer support and help with start up. Easy billing to all my insurance companies. Quicker payment as a result of electronic billing. I have recommended OA to many colleagues. Wish I started with OA sooner.

Cons

Had trouble with the practice management area which I tired briefly.

Response from Office Ally

Thank you Jane for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/08/2023
Stephen
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 19/09/2023

Very useful, incredible support

I primarily create claims and manage billing with PracticeMate

Pros

Once it is set up, very easy and simple to use

Cons

I think the most frustrating thing about PracticeMate are due to the necessities of compliance than product failures

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 20/09/2023
Ara
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 25/08/2023

Overall a great software

Pros

It is cost efficient with great customer service that train you and your staff to use the software or handle any trouble you come across

Cons

The calendar on the appointments tab could be improved.

Response from Office Ally

Thank you Ara for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/08/2023
Melissa
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/09/2023

Great practice management

Is been great for all medical billing and makes repeat visits easy to manage

Pros

Ease of use and great at letting track of visits and payments

Cons

The fee for certain claims, and the inability to submit claims to auto insurance companies

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 28/09/2023
Abby
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 27/09/2023

affordable and game changer

Exceptional!

Pros

I like the ease of use of the practice mate. I can see what my biller is doing and i can audit my biller and billing easily. Affordable!!!!

Cons

At this time, I do not have complaints about office ally and any of their their products that i use.

Response from Office Ally

Thank you for the complimentary review. We am very glad that you are enjoying the product.

We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.

Replied 04/10/2023
Sylvia
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/09/2023

Using Practice Mate

I've been using Practice Mate for 5+ years and love everything about it. No complaints and the support team is 99% available when needed or if you leave a message to contact you they call back within 24 hours.

Pros

Easy to use and understand. Reports and entering information into Practice Mate and EMR

Cons

Some of the reports are a little hard to run but are easy to use and understand

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 26/09/2023
114 reviews