Yardi Breeze Reviews

Pros

I love how easy the platform is to use and the support we get from chat. I talk to chat all the time and they are friendly, efficient and helpful every time.

It's powerful!

Cons

Adding an application or roommate to an existing profile can be cumbersome.

Pros

The BEST part is the unparalleled client support! We receive responses typically within minutes, but the longest a response has taken has been 48 hours. This is because additional research was needed. We appreciate that a LIVE person (not a bot) is available to assist us. They are always friendly, professional, and responsive.

Cons

There are some minor issues with the flow of information that could be modified to provide ease of use. But I use the feedback button to report these and if they are able to address them, they usually do. I had a recent issue with addresses not appearing on the statements and they made it happen. There are instances where it's impossible to change the "flow" of information because it's linked to other functionalities, and they explain that to us. They actually listen to the client's needs and this distinguishes Yardi from the rest.

Pros

software usually works well but when it doesnt youre screwed

Cons

customer support doesnt respond in a timely manner, puts you through bots and ai not a real person

Alternatives Considered

Rent Manager and Buildium

Reasons for Switching to Yardi Breeze

thought it would be better, was wrong though. no customer service

Pros

Overall I have encountered very helpful and patient customer service representatives. These days this is very hard to find. I appreciate the patience and the thorough follow ups and chats.

Cons

I wish their was an easier way to get rid of a balance without having to enter journal entries to offset them. Transferring the deposit when they move internally from one unit to another, gets complicated as well.

Pros

Reducing administrative burden bulk tenant communication.
Accounting functionality - easy to provide quarterly updates to investors
Reporting tools - great to keep track of occupancy and financial performance

Cons

Limited 3rd party software integration.

Alternatives Considered

AppFolio Property Manager and Buildium

Reasons for Switching to Yardi Breeze

Industry standard. The ability to grow into a larger portfolio without having to change software. I like that updated the features of the software is a focus. I like that Yardi takes user input seriously.

Pros

Simple and easy to navigate. Features like copy payable or journal are time savers. Customer service is good when you call (not chat). Reporting is mostly good, but there are problems that need to be addressed.

Cons

It feels like the programming team lacks accounting knowledge or experience. Suggestions to improve are largely ignored. An example if the Bill Pay Report that does not comply with GAAP. Electronic payments are too common now for this to be ignored. The chat function for help is tedious to use and if initiating, typically will change to e-mail and wipe out the beginnings of any chat. Once a payable is posted, it is impossible to correct the GL account

Alternatives Considered

AppFolio Property Manager

Reasons for Choosing Yardi Breeze

Not Voyager - Yardi Genesis 2 not on the drop-down list. Was advised that Yardi would no longer support the product, a forced change.

Switched From

Yardi Voyager

Reasons for Switching to Yardi Breeze

AppFolio had great features, but seemed to lack Commercial aspects.

Pros

We have been very happy with the Breeze product - easy to navigate and use day to day. Reporting is also clear and flexible.

Cons

Some of the setup/background changes is not available to users and we must rely on submitting service tickets -

Pros

What I like most about Yardi Breeze is that my tenants can pay online and pay in cash with their WIPS system. Maintenance requests can be submitted on the app as well.

Cons

not user-friendly, and reporting and interface are not landlord-friendly.

Alternatives Considered

TurboTenant

Reasons for Switching to Yardi Breeze

i am switching to another provider because yardi breeze is too expensive and not easy to use

Pros

East to use and navigate and setup new properties

Cons

Easy to navigate and setup with multi user

Alternatives Considered

Rent Manager

Reasons for Switching to Yardi Breeze

Easy to use and available features how easy was to setup and not that many options at that time

Pros

Yardi Breeze is very user friendly to use. It is in my opinion alot less complex than Yardi Voyager.

Cons

Yardi Voyager is more complex but gives you more options, which I would prefer.

Pros

The initial integration was a breeze, and over the past two years, the continuous updates have transformed the platform into an incredibly user-friendly experience. The commitment to enhancing features consistently is commendable, and it's genuinely gratifying to see the product evolve and improve.

Cons

However, my least favorite aspect is the current state of AD HOC reports. Having integrated reports from Yardi Genesis (1996-2010s), I've noticed key functionalities missing in the current AD HOC reports. I believe that once these features are matched and mastered, Yardi Breeze will truly be the best of the best. Looking forward to continued improvements.

Alternatives Considered

AppFolio Property Manager

Reasons for Choosing Yardi Breeze

Yardi no longer supported Genesis.

Reasons for Switching to Yardi Breeze

The integration would be easier going from a Yardi product to a Yardi Product

Pros

What I most like about Yardi Breeze is the ease of adding information, payments, emailing directly from the customer's account.

Cons

What I like least about Yardi Breeze is the inconsistency of some results.

Pros

I wanted to share my positive experience with transitioning from our existing Yardi product to Yardi Breeze. The process was much easier, and I have found the enhanced features in Breeze to be quite beneficial. One standout feature is the ability to copy and update old transactions without the need to manually reenter repeated transactions, which has been a significant time-saver.

Additionally, I was pleasantly surprised by the calendar feature in Yardi Breeze. It not only reminds me when a lease is expiring but also alerts me about when tasks like changing an air filter or renewing insurance need to be done. This added functionality has been a great help in staying organized and on top of important dates.

Cons

Transitioning from an outdated Yardi product to the newer version did have its issues. While the old product had its merits, the new one posed several challenges due to its stricter policies. It required transactions to adhere to a more rigid structure, making it difficult to fit historical data seamlessly. One of the key difficulties I faced was reconciling bank statements, which became a challenging task in the new system. However, the support staff were incredibly helpful and knowledgeable. They always went above and beyond, even staying on a chat with me for over an hour to resolve issues. The tutorials provided were also invaluable. The ease of accessing help features by clicking the question mark on relevant pages simplified finding solutions.

Pros

I love the ease in which I can find reports and different functions for use daily. I also like that updates are done to increase functionality and implement things that users need.

Cons

I feel that there may not be enough testing before some of the updates are done that then create issues for a little bit of time until they are fixed.

Pros

The multiple options it gives. There are many ways to set up an account to your specific needs or rules. There are also many ways to run reports and find information.

Cons

The inconsistency. An action can be taken and done in the same way with the same situation and produce different results. The system just seems to decide to treat it this way one day and the next, it is different. Certain functions will work one day, such as changing a transaction date, then the next time we go and try it, there is an error and has to be escalated to be fixed.

Pros

- User friendly interface
- Availability of customer support
- Wide range of functions available
- payment processing is stellar

Cons

- Electronic signature of documents not available
- Tenant screening too expensive
- marketing does not integrate with regional MLS / real estate board, no co-operation with realtors (best to have a realtor/broker portal for marketing)
- no open API for add on functions

Pros

I was immediately impressed with how user-friendly Yardi is. The website and even the app are so easy to navigate. The chat feature located at the bottom of the screen makes this program better than any other software I have used. The ability to easily connect with Yardi and get assistance on any issue is invaluable.

Cons

Deleting an item is too easy. Some items should have a warning pop-up to notify the user that deleting this item may cause permanent changes. Deleting an item that may alter financial statements, for example.

Pros

Yardi provides easy to follow tutorials, a few weeks of personal one-on-one assistance for setup help and continuous followup calls and touchpoints to ensure there are no issues.

Cons

Some information should be provided in a one pager FAQ, so as not to keep using Help or Chat for things that are typical trouble shooting issues during initial setup. Also, I have had an issue with a report for months and no one can seem to figure out why. I have attempted to contact 4 people at Yardi for this matter.

Pros

I like that we can have multi users at each property and one streamlined communication for all.

Cons

I would like for there to be an option to cancel request from the rent cafe side of the portals.

Pros

YARDI Breeze is so much more efficient than any other property management software I have used (which is a many). It has made our jobs faster in every department.

Cons

Nothing! I am very happy with that YARDI Breeze has to offer.

Pros

I like the online tutorials that will walk you through just about any and all questions you could have without having to wait for a response from Customer Service.

Cons

Not being able to easily track credit card payments to vendors.

Pros

The ability to make changes without a lot of effort

Cons

online support. when I try to leave messages, it constantly goes in and out of someone being available. Mid way through typing what my questions or problem is, it will switch and erase everything I was typing.

Pros

I love that when I have an issue I can chat with someone right away, and they are always quick and helpful and what to fix the issue.

Cons

Updates can cause some problems with the system

Pros

Everything is captured in the system and easy to locate.

Cons

There are too many steps to complete a process. Example: Management Fees; there are so many steps to set up and pay management fees that if you miss one step it sits in the database without an alert that steps need to be completed. It doesn't calculate the percentages correctly on each property so they have to be manually entered. You have to post the payment twice, maybe three times then you have to actually remember to "make a payment". This could all be done on one screen at one time instead of going to multiple places.

Pros

I love the easy use and ability input most of the information we need to keep under each tenant profile as well as ease of processing payments

Cons

Wish we could access electronic signatures in breeze to do leases online. Since everything has gone digital in the world, should be included with basic.