User Reviews Overview
About Homebase
Homebase is a comprehensive platform designed to simplify the management of hourly work for small to medium-sized businesses. Through its deployment, Homebase addresses critical operational facets such as employee scheduling,...
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
HR worthy app
We use Homebase for our employees. It has an onboarding feature that handles ssn and direct deposit info, which is helpful at the end of the year as well. You can schedule your employees so that they can see their schedules right away. There is a quick pay feature. The chat rooms came in handy for daily medical notes for our staff and we could reference things that happened for each client as far back as we needed to go. Homebase really help streamline alot of HR tasks. I would recommend it.
Pros
I really liked the scheduling feature and the onboardinh payroll features. Also the chat was great.
Cons
Having to sign into a desk top for some management features.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great customer service & easy platform
Great! Customer service is what stands out by far. The few times that I have had to call for help, your team has been warm, friendly and very knowledgable.
My employees can get help too!
Pros
Easy to figure out. Great customer service.
Cons
Nothing yet. I don't think that I have used all of the features, but everything that I have tried is great.
Alternatives Considered
RUN Powered by ADPReasons for Switching to Homebase
Customer service, easy for employees to use. easy to schedule
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
I regret purchasing Homebase
We are on the essentials plan. We have 45 employees. some of those employees are able to do more than 1 job. some of those jobs are a higher paying position (like bartender vs busboy)
When you hire a bartender at $15 per hour, if that bartender picks up a job as a busboy at $10 per hour - the software won't allow you have that bartender get paid at $10 unless you upgrade to their "plus" plan.
What was not explained was why this just became an issue in december 2023 and was not an issue when we onboarded all employees in september.
for that reason - i will not be renewing and will be sourcing a new sofrware. if i'm going to pay a higher cost, it wont be for the lack of customer service i've recieved to date.
i'll gladly update this review if the team can fix my issue but based on the customer service response i've seen so far...i dont see that happening without me making some noise.
Pros
The price was better than our old provider, wheniwork but maybe it turns out that you get what you pay for?
Cons
Customer service is very limited in what they are willing to say or do and you dont have a rep or salesperson other than when they first try to take your money and get you to sign up. I've sent messages for support or attempted to call or email my old rep that signed me up that went unanswered. When they have been answered - its been covered in technical jargon instead of a simple "yes you can do that by doing this or no, thats not available on your plan.
Top Homebase Alternatives
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
This is a great place for scheduling and team communication.
This is a fantastic website/app. I use this mainly for scheduling and staff communications. It is easily navigational for my staff and very user friendly for my use too. This has been as asset to my work place. Staff can request days or time off with ease. This is also fantastic to help with payroll budget tracking. You can also keep track of staff information like emergency contact etc. which is a necessity to have on hand. There is a timeclock built into this app which I don't use, however, from what I explored of that portion of the app it is very helpful too. One of my favourite features is the hiring aspect of this app. You click on the hiring tab and you can post one job listing that will translate to all hiring sites I know of (Indeed, google etc). This is perfect to get all the resumes in one place and it tracks things like if they have their foodsafe certificate, or any other requirements. Long story short - 100% would recommend. Try the FREE version and see what it can do for your business.
Pros
I love the scheduling part as it is super easy to navigate. This is super beneficial for adding time off, appointments or remembering holidays.
Cons
I don't like how you have to pay for premium features, but I understand that is how Homebase makes money just like any other site. AKA thus far I have no complaints. This is a great app and its easy for my staff to use.
Alternatives Considered
TimeStationReasons for Switching to Homebase
I use this app for my clock in - clock out's for my staff due to the easiness and because my ipad I use for this is too old for the homebase app to work on it.- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Customer Service is amazing and its super easy
customer service is awesome. They are USA based, super easy to reach, friendly and fast. the system is very easy to use
Pros
how easy scheduling is and amazing customer service
Cons
There is nothing I have found that I do not like yet
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Happy with Homebase
Homebase is very user friendly, reasonably priced and lots of features!
Pros
The simplicity of the software makes doing payroll a breeze!
Cons
Can take awhile to talk to a live person.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Got to love it
Quick easy and simple nice that they let you get loans
Pros
It was easy to navigate it was cool because you can get loans before you get paid
Cons
I really didn’t have anything I didn’t like
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Homebase 10/10
My overall experience with Homebase is a 10/10. I would recommended Homebase to any business.
Pros
The ease and simplicity of using Homebases features is what makes it a phenomenal product for our company. It's excellent solution for our company because of all the features it offers. Homebase is a part of our daily operations, not just for its timeclock functionality, but we use homebase to communicate as a team.
Cons
The only thing that I do not like about Homebase is when a new hire already has a profile with a previous company that uses Homebase.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great for hour tracking
Great, we use it as a time sheet tracker
Pros
Lots of options but works if you just want timesheets
Cons
not a great way to distribute credit card tips
Alternatives Considered
GustoReasons for Switching to Homebase
Home base has a free option, gusto did not- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Business Tool! A must have!
Pros
It is inclusive of so many business aspects in one place. Very convenient for busy business owners and management staff.
Cons
Maybe it would be great if homebase can interact better with job posting advertisements, without it being extra cost for the user.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Homebase is one of the best business tools we have
Having scheduling, time tracking, payroll, tax filing, workers comp insurance and audits all in one place is a lifesaver.
Pros
It's been a valuable tool for being able to use historical sales data to decide how many employees to schedule on any given day. It helps me budget wages accurately.
Cons
Some functionality is clunky with too many steps, occasionally we have problems with the time clock, geolocation doesn't work.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Free Version Opinion.
We are a very small business and to be able to use the clock in and out feature on the free program is great. I am able to see when my employees are clocked in or not instead of going by he said she said. It has helped a lot in determining if we need to keep, promote, or fire employees.
Pros
I love the fact that They have a free program that I can use to track my employees clock in and out. I also love that I can use it for Payroll.
Cons
The mobile version is different from the desktop version. I prefer the desktop version better.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Streamlined Scheduling with Minor Hiccups
My overall experience with Homebase has been quite positive. The platform’s intuitive design made it easy to manage schedules and track time, which significantly improved our team’s efficiency. The built-in communication tools were particularly helpful, allowing us to stay connected and coordinate seamlessly. However, there were occasional technical issues, such as app lag, which sometimes hindered our workflow. Despite these minor setbacks, Homebase has been a valuable tool for our team, and the responsive customer support has been a great asset.
Pros
I really appreciated the user-friendly interface of Homebase. It made scheduling and time tracking incredibly easy and efficient. The ability to communicate with my team directly through the app was also a huge plus, as it streamlined our workflow and reduced the need for multiple communication tools. Additionally, the customer support was always responsive and helpful whenever we had any questions or issues.
Cons
One area where Homebase could improve is the occasional lag in the app, which sometimes made it difficult to update schedules in real-time. Additionally, while the app offers many features, it can feel a bit overwhelming for new users to navigate initially.
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Confessions of a Homebase Addict
Homebase is literally an addiction. All of the tasks that need to be done with this product are agonizing for any manager. But this product makes it not only easy, but enjoyable! I actually love performing all the tasks on Homebase because it is so practical, straightforward and simple. I am on the app multiple times a day just reminding myself of who is working when. I would be lost without this product and in terrible shape. Thank you for 3 years of making my life easy!
Pros
Ease of use. It is so convenient to have everything you need inside the app. The schedule building is so simple and practical. Everyone can see it and request changes. I love that the manager features can be accessed inside the app. Almost everything can be accessed without a computer.
Cons
There is nothing I dislike. The only thing I ask is that you please do not change or complicate the setup because it is so practical and easy to find everything. Please do not complicate it. It's just right the way it is!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Best Scheduling App
Very easy to use. Very intuitive interface. Easy to add/terminate employees and set up schedules. This has been one of the most user-friendly apps we have used and all employees have access to it.
Pros
I like the ease of making schedules - from copying days to copying weeks and then making adjustments. I also like the employees' ability to request time off and swap shifts with no interaction from the administrator.
Cons
I would love if Homebase forced alerts on employees. We send messages out and I can see that only 1/2 the employees have read it.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
A one-stop shop for all needs for employee management for any business with a large amount of...
A very positive experience and software that I utilize regularly for multiple jobs in hospitality. Even though I have been using this product for a couple of years now, I am constantly learning about new features within Homebase.
Pros
The versatility of functionality. A fantastic scheduling system that allows for different calendars/schedules for different teams, as well as colour coding for various positions. Ability to have multiple jobs under different tabs that can be easily navigated between. Ability to see projected earnings as well as actual earnings in real time. Also the ability to clock in and out from an employees own mobile device is very helpful.
Cons
The only issue that has continued to arise on various occasions is notifications not coming through on Iphone. This continues to occur even when notification settings are turned on and when app has been deleted and re-downloaded. Aside from this, functionality is amazing.
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great for small business management!
I love this app. It makes my job ten times easier and accurate. I love that I can keep the facts available at my fingertips because it direct has an impact on future schedules and events.
Pros
I like the complete organization of the app and it's ease of use. It is very user friendly, and the features fit exactly what I look for as far as scheduling, tracking hours, abcenses, and availability.
Cons
There is nothing I do not like. I would like to see more ability to create events and add important notes to the schedule such as when orders are due, cleaning is needed, etc.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Easy Team Management!
I love everything about this app! I can make a schedule from my phone or computer, adjust hours/tips etc. This platform is top notch!
Pros
Easy to navigate, manage employee shifts, communicate with the team...it's a no brainer! Use it, you will not regret it!
Cons
Not much really. Pretty intuitive to navigate.
- Industry: Restaurants
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Wouldn't change it for anything
I use it everyday at work and for other employess as well, as a restaurant manager. I completely rely on it
Pros
Get schedule and my hours at work, either on site or on my phone
Cons
I'm fine with it. Nothing I would change, really
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Scheduling that Works
I really love it. It simplified my work scheduling and employee time clock.
Pros
The scheduling and the timeclock feature.
Cons
The shift reminders can be a lot somedays, but I am not sure if I turned that feature off or if it went away. It is no longer a problem.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good options but struggles at times
Pros
We have used Homebase for our needs for the last 7 years. There are many features that are nice that we use. The timeclock is the main feature that we use as it allows our team members to clock in and out right from their phones. It also give them how many hours they have worked and how much pay they have made.
Cons
The message and schedule feature is hard. The Message feature constantly stops working so our team members dont get the notifications. Also trying to schedule for a month at a time is very hard and it could be easier. I have asked that they make it easier but nothing has changed.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Homebase is our Ace
Homebase is perfect for our Small Business use; allowing our team to notify, communicate and recognize. Homebase keeps us structured and on task. It informs us professionally & personally with our everyday responsibilities.
Pros
Homebase utilizes NOTIFICATIONS for structure, time management & planning purposes. Very helpful !!
Cons
I have not come across any CONS with Homebase
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Flexible Scheduling App
I love having Homebase as a tool and will continue to use it as long as it continues to meet the needs of our business.
Pros
Homebase saves me so much time by giving me ease to use tools to help build employee schedules and communicate with staff members.
Cons
I wish there were another tier below the PLUS plan and above the base plan. I feel that I have to pay for many features I don't need to get a few extra that I do need.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Love Homebase!
Any issue I have had was resolved immediately with professional staff.
Pros
Easy to use! Excellent customer service. Free for companies under 20 employees.
Cons
There really isn't anything I don't like. We only use it for scheduling. We do not do through payroll.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Homebase is easy to use and so convenient.
I have always enjoyed Homebase because it does all that i need it to do and more. I know as i grow as a business that I will grow into homebase even more . Which makes me feel comfortable using Homebase knowing that I wont have to find another program its all right there. Everything you need.
Pros
That I can see when my staff is working and I can talk to them personally or in a group. And i can easily know when they missed a clock in or out.
Cons
There's really nothing that I do not like.