Paylocity Reviews

Pros

The ease of use is great, the software is so user friendly and easy to learn.

Cons

There are a couple of functionalities that I wish we had within the system and that the report write tool would be easier to use.

Alternatives Considered

Paycom and Paycor

Reasons for Choosing Paylocity

We wanted a more user friendly and update software planform.

Switched From

PlanSource

Reasons for Switching to Paylocity

It had all the product features and planforms we were looking for.

Pros

Paylocity has a great interface. We use it to manage payroll for a client base of 100+. It's simple to use, learn, and manage from a managerial and end-user perspective. The technology simplifies the process of hiring new staff members, managing existing ones, and making necessary changes. We're satisfied with it internally, and so are our customers.

Cons

Too many checkboxes to fill out, cumbersome document uploading, and an inaccessible "cause for termination" form are just a few of the complaints that have been voiced about the system.

Pros

Paylocity has some really great features like a payroll import for one-off charges, reimbursements, etc. They also offer a preview payroll register so multiple people can review before it gets transmitted.

Cons

When we started with Paylocity, we had a dedicated point of contact who everyone in the office used from HR to accounting-we all spoke the same language. That person seems to change very frequently now so there is less of a feeling of comfort like someone knows our business needs.

Pros

Paylocity makes processing payroll easy. I process payroll for 6 entities and Paylocity makes this an easy task by allowing data imports from POS systems for some locations and time & labor tracking within Paylocity for others. Additionally, all onboarding is done within Paylocity so no need for paperwork or saving employee legal documents outside of Paylocity.

Cons

Sometime customer service can be hard to reach for questions but they do eventually get back to you with resources.

Pros

Excellent service is provided to customers. Every time I've had to contact customer support, I've been blown away with the kind of service I've received. I've never had to wait more than a minute to get an answer to a query I've had.

Cons

There isn't anything about Paylocity that bothers me. Everything is explained clearly and in terms that a newbie can grasp. Those links to assistance are a big help. Additionally, navigating the menus and links is simple. Simple and obvious in its construction.

Pros

I like how user-friendly the system is and how readily available the data about employees is for study. Another positive is that it may be customized to become your company's complete human resources and payroll solution.

Cons

Customer service has been frustrating and useless in the past, but we've now built constructive partnerships and are seeing better results as a result. The reporting is similarly mediocre but serves its purpose.

Pros

The home screen Dashboard is one of the best features of Paylocity. So many other programs make you dive through multiple menu levels, and Paylocity's overall design makes it easy for non-technical users.

Cons

Reporting didn't appear to be the easiest process. Generating a report took templates to be designed.

Pros

An excellent platform for managing human resources in companies, the vacation management application is wonderful, many improvements have been made to it, any employee can be added to this program easily, it helps a lot in issuing and tracking data easily.

Cons

The customer support team should respond more quickly to customer requests, the payroll application should be improved.

Pros

You could review all your pay, benefits and tax information.

Cons

it was kind of hard to maneuver around when wanting to change tax info.

Pros

- simple and easy to use
- has the right features for HR workflows

Cons

- performance management feature could be better

Pros

I use Paylocity everyday and find the software very user friendly. For our business size it is very cost effective for what you get.

Cons

There are some minor features that have bugs that I have bought up over a year ago that have yet to be fixed. The PTO tracking feature is not very user friendly and causes a lot of confusion amongst employees and admins alike.

Alternatives Considered

Gusto and ADP TotalSource

Reasons for Choosing Paylocity

PEO was too expensive and we hired a HR manager.

Switched From

Gusto and ADP TotalSource

Reasons for Switching to Paylocity

Cost effective, userability experience, Performance Management and Community features

Pros

We needed an HRIS that would house all employee info, reviews and process payroll. It does this. Barely.

Cons

Customer service is horrendous. We were told we would have an "Account Manager" That indicated to me that I'd have one person who answer my emails or phone calls. That is not the case. It's a customer support center staffed with new employees who don't know the system. I have walked them through their own system on multiple occasions. We have had a handful of critical payroll processing mistakes made because the "account manager" walked me through the process incorrectly. I spend about 2-3 hours a week on the phone with customer support to get answers to what should be simple questions. I've requested supervisors multiple times, they have promised to get back in touch, but no one reaches out. You are on your own.

Implementation was a disgrace. Our first implementation consultant disappeared and no one knew where she went. The 2nd one started but disappeared for 2 weeks and suddenly reappeared. Despite hours upon hours to meetings to implement the system, the most basic things like PTO policies were still incorrect. I've been fixing implementation errors for over a year now.

Complete lack of good UX. They need a new UX team. The Help Section is laughable. Not even their customer service can find help articles that are applicable.

They have a lot of reports, but finding what you need is nearly impossible.

Alternatives Considered

ADP Comprehensive Services

Reasons for Choosing Paylocity

Needed to move from a PEO to HRIS

Reasons for Switching to Paylocity

They had better reviews and referrals and they integrated seamlessly with our ben admin tool

Pros

This software comprehensively ties together many aspects of a human resources department. This makes it easy for a small business owner who may not necessarily need to hire a individual dedicated human resources to facilitate the necessary components of providing wholesome employment. Paylocity has strong reporting and data processing in addition to robust customer support that effectively and efficiently help troubleshoot potential obstacles.

Cons

It seems that some aspects of the software don't exactly tie together. For example, when entering an hourly employee group in HR and Payroll, I often forget to add them into employee groups in time and labor. Subsequently, the supervisor has no way of tracking the employee's timecard. Additionally managing benefits in the employee's payroll file versus the HR file. Although this may be because our company does not fully utilize the benefits package that Paylocity offers.

Alternatives Considered

Quickbooks Online

Reasons for Switching to Paylocity

The previous owner's of the company recommended this product to us.

Pros

Paylocity has an amazing support team. When I need something, I call and someone is there to help me immediately. I never have to wait on hold or for a call back. Very user friendly!

Cons

The implementation was rough, that was three years ago, so maybe things have changed, but I was over promised and underdeliverd. The sales team needs to work better to truly understand all the things the systems can and can't do

Alternatives Considered

Paychex Flex

Reasons for Choosing Paylocity

ADP customer service sucked! And their system isn't user friendly

Switched From

ADP Workforce Now

Reasons for Switching to Paylocity

Better options for me and the needs of our organization

Pros

The best part of this software is how user friendly it is. I also really like the customer service. Having my own designated representative is very important to me and saves a lot of time. We utilize a lot of the features of this software and really don't have any complaints. Whenever there is something that needs improvement, you can request an enhancement and the team will look into fixing it.

Cons

I wish there was the ability to quickly calculate time off balances on the employee screen while including approved PTO requests in the future. There are a few things in the performance dashboard that I didn't love, however I am hoping to get these resolved before next year with help from the Paylocity team.

Pros

I love the suite of integrated platforms. The work flow from Applicant Tracking to Hiring to Web Benefits. It all fits together and makes daily tasks so much easier.

Cons

It was a challenge to get the COBRA file information flowing to the carriers from Web Benefits.
It is difficult to make a change to submitted time off requests. The entire entry must be deleted instead of allowing for modifications.

Alternatives Considered

Paycom

Reasons for Choosing Paylocity

Paychex software was challenging. We did not have the full suite of products which lead to some disjointed processes. The benefits software was challenging and difficult to use.

Reasons for Switching to Paylocity

Paylocity was a full cycle suite of HR software modules that allowed for the seamless flow of data. It makes every day tasks easier to track and process.

Pros

Our office enjoys Paylocity for our payroll needs. It is very user-friendly and customizable to our industry.

Cons

The Onboarding module has had multiple issues when attempting to make changes or having employees cause an error that can't be fixed by administration.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Paylocity

Paychex was extremely outdated when we made the switch and our sales rep had previous experience with Paychex and so the transition was easy.

Reasons for Switching to Paylocity

We had a bad experience with ADP prior due to them not being able to handle the complexity of our payroll hours, rates and industry.

Pros

The thing I love most about Paylocity is having all the various modules that make my work life easier. We transitioned our payroll to Paylocity in 2015 because our service at the time did not have ACA compliance capability. The ACA compliance was the most important feature, and it continues to be something I rely on. We have since added many other features, all of which solve our business needs.

Cons

The one complaint I have about Paylocity is that I cannot impersonate a user. I don't know what users see on their screens and that makes it difficult for me to walk them through any processes, especially now that I cannot just walk over to their desk.

Alternatives Considered

Paycom

Reasons for Choosing Paylocity

Many reasons, but mostly because they had no ACA Compliance capability

Reasons for Switching to Paylocity

Same features but much lower price.

Pros

I love the idea of having almost all of the aspects of my job in one place! For the most part, the software is easy to use. The Impressions in the Self-Service section is used by our staff for our annual awards, as well as, a way to say good things about your co-workers. Paylocity ROCKS!!!

Cons

Onboarding can be a bit difficult to use. I had to send the link 3 times for our last new employee because it wouldn't let her in. It's not as instinctual as I'd like.

Alternatives Considered

Paycom

Reasons for Choosing Paylocity

Ease of use, interactivity & cost.

Switched From

Paycom

Reasons for Switching to Paylocity

See above

Pros

This combines several different services together in one place. Recruiting, HRIS, payroll, timekeeping, and even benefit admin are all in one system. Using one database for all of these systems, there is no repeat of data entry, which lowers the opportunity for mistakes dramatically. The employees have access to their own profile and can make changes and view their paystubs and tax documents at their leisure. Getting rid of the multiple different service providers saved us a bunch of money at the same time.

Cons

Implementation of a new system always has its issues, but the implementation team for our job seemed a little inept. There were several mistakes made that took quite a bit of time (both my team's and their's) to fix.

Alternatives Considered

Paycom

Switched From

QuickBooks Time

Pros

Paylocity is user friendly and provides more than enough guidance in processing payroll and keeping employee information organized. In addition, all of the HR auditing and tracking is helpful so as to not have to track separately. The PEAK resources and on demand training courses are also very helpful when needing a quick "How-To". There is no doubt that we do not use Paylocity to is fullest extend, but the ability is there when needed.

Cons

It is hard to give negative feedback about a product that does more than one can fully comprehend. The report writer can be tricky if you are not familiar with how to use it. When doing an Employee Search, I do not like how the information displays by sliding from right to left. I would prefer it display as it does when you go into the Employee HR File. I really like the new HR Actions module, however setting up the approval process has run into complications with roles which has limited my ability to really use it properly. Finally, it would seem there has been a good deal of change at Paylocity because I have been reassigned an Account Manager 3 times in the past 6 months. Thankfully, I have not needed to have a close relationship with my Account Manager as I did at my previous employer but would be nice to have someone familiar with me and my company.

Pros

I like the overall functionality and user friendly capabilities. Mobile app is great

Cons

There is still much room for improvement on expansion but that’s with anyone and anything.

Alternatives Considered

Paycom

Reasons for Choosing Paylocity

Cost and reporting limitation on paychex

Switched From

Paychex Flex

Reasons for Switching to Paylocity

Cost and functionality

Pros

The punch in and out system is awesome. You can clock in from anywhere. As an employee that works from home half of the week, this is a huge boon for me. It is also easy to view and retrieve documents, like tax information at the end of the year, and paystubs are easy to find and accessible.

Cons

As a smaller company, the hike in price to run payroll was a big con. They doubled their cost per payroll, and when we only have 5 to 7 staff that need paid per pay period for 10 months out of the year, this was a big issue for us. It is also very very difficult to recover passwords, both as the employee and the employer. Employees have no way of contacting customer service or doing a password recovery on their end, and from what I have gathered from my boss who complains about the system constantly, if an employee doesn't login within a certain timeframe from their last paycheck, it basically puts a hold on their account so they can't login when tax season rolls around unless they bring it to us, then we have to go through a whole song and dance to fix it for them. This is a pretty annoying hassle every year. But otherwise, the system has a user friendly interface and is very helpful for running payroll.

Pros

Ease of use. I like the Performance and onboarding piece. The A+ learning module is also great.

Cons

Nothing really. I like all the features. Maybe a report that can be customized for pulling info from the custom field, may already exist but i have not found it.

Alternatives Considered

Paychex Flex

Reasons for Choosing Paylocity

not enough customer support.

Switched From

ADP Workforce Now

Reasons for Switching to Paylocity

User friendly.

Pros

Paylocity is easy to navigate for our employees. A busy, growing company needs all the help it can get in helping employees be somewhat self sufficient. We are able to keep all of our employee data in one spot and have easy access to customizable reporting.
Our service support team is responsive and so helpful. We don't have to be experts in anything when we have them working alongside us to solve problems and issues that arise with benefits and payroll administration.

Cons

Can't think of anything I dislike., we have been very pleased!