User Reviews Overview
About Service Autopilot
Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. For businesses of all sizes, Service Autopilot features client and lead management,...
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- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Exceptional Software for any Business
It's saved us time in setting up our routes, estimates, jobs, remembering recurring jobs, basically any issues you are having with your business you will likely find a remedy with Service Autopilot.
Pros
This software has an entire arsenal of capabilities of the software compared to the cost. Its a small investment for a product that saves time and money in a ton of ways. We started with a program exclusively for lawncare which we were using to do all kinds of service work and it wasn't cutting it for us.
Cons
it takes an investment of your time in the beginning to figure out exactly what is going to work for you in terms of the features. If you don't use the support that SA offers it can be overwhelming. But take the time to invest in learning the software and it will work out in the end.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
SA Autopilot client for years
It was great the first 1 1/2 years, then the customer service issues hit and made us less excited about the software. The pricing change was the last straw for me. We still use the software for a small portion of our business but honestly just waiting for a better option to come our way.
Pros
The features of the system and integration with other software
Cons
The customer service made me feel like our account wasn't a priority. They also removed with tiered pricing without notice. When I inquired why our pricing was higher, I was told about the tiered pricing and because it only affected a few clients, they intentionally didn't notify us about the change.
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Service AutoPilot -Invoice in bulk feature works great.
Service AutoPilot was beneficial for automation of invoicing however it was not specifically tied to our industry and there were several glitches that occurred after being set up.
Pros
The automated invoicing-able to invoice everything with one click.
Cons
Syncing difficulties, having to duplicate invoice to reconcile on accounting software
Response from Xplor Technologies
Hi Christina,
Thank you kindly for taking the time to share your experience using Service Autopilot. Please feel free to reach out to our Support team should you need assistance with anything at all.
For better quality, we will be sharing your feedback with the proper departments to ensure we are delivering the best product possible.
Have a happy New Year!
Top Service Autopilot Alternatives
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Very Disappointing
Awful experience with them not realizing time zones, continued sales calls when I couldn't even use their software if I wanted to and just completely uneducated and unorganized staff that would call (even for my demo)
Pros
It was recommended by friends in the industry
Cons
That they are not available for Canadian users with QBO
Response from Xplor Technologies
Hi Megan,
We are sorry for any inconvenience you have experienced with our team and product. Thanks for taking the time to share your feedback with us.
We will share your review with the proper departments to ensure we are always providing the best assistance and quality.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Pretty good…
Good for maintenance Companies not design build
Pros
The routing/dispatch board that it has to route
Cons
The loading speeds, the bugs and the management of large projects was bad
Response from Xplor Technologies
Hi Elijah!
Thank you for the feedback. We are constantly working on bugs and speed issues to deliver the best quality possible. We will share your experience with the proper departments!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
If you want to be aggravated buy this program
I plan on changing after this landscaping season
Pros
The map measure feature works well. Everything in one place
Cons
The integration to Quickbooks on line always has issues balance between programs are always wrong. There is no consistentce between functions. Instead of helping manage my business I spend my day managing the software. The issues with this program would take me all day to list. Then they try and sell you additional stuff when the current stuff does not work right. Here is one example if you pause a customers service from the Master job but the job was already dispatched it would still go out to the field even though the Master job was on pause.
Alternatives Considered
RealGreenReasons for Choosing Service Autopilot
I was looking for everything in one placeSwitched From
CLIPitcReasons for Switching to Service Autopilot
Salesman sold me a bill of goods but most was untrue- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Poor service, bug issues not resolved
Decline in service. Increases in pricing. Issues with software long, long hold times. Stuck with one credit card processor who increases prices.
Pros
Automations and forms are integrated so you would save some money there.
Cons
Quickbooks online integration did not work correctly and we had billing issues. The company was bought by a credit card processor so you no longer have a choice of processor - which means rate increases sneak in. The credit card company that bought SAP is not in the software business. This is a cash cow for them. The customer service gets worse by the year. I've been on hold for 40 minutes. This is not unusual. Be prepared to tie up your office. When they respond by email to a problem the issues is not always addressed and answers are not usually clear. I have been waiting for resolution on an issue for months. The testing is not good which is why the releases are buggy. They have a limited number of good reps who understand the business impact of the questions. This has always been the case which leads to delays in resolving problems. Due to poor management they had spam problems with Twillio this generated issues for the companies they have that were following the rules. I can no longer recommend this software. All this and they have increased prices.
Alternatives Considered
JobberReasons for Switching to Service Autopilot
I can't remember details................Response from Xplor Technologies
Hi there,
Thanks for taking the time to share your experience with us. We will share your feedback with the proper departments so that we can improve our product. Please let us know if we can assist with anything in the meantime.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Save yourself
Mobile app is horrible, lacking basic features. Support is horrible.
They literally put out a new client screen and had to take it away because nothing worked.
Pros
Lots of bells and whistles. They advertisements on the website tdo not reflect actual use of software.
Cons
None of the bells and whistles work. Customer service sucks. Can't get a call back. Mobile app doesn't work, can't view estimates from the field. Can't see other contacts in field. Form capability looks like it's from the 90s. Made a new form section that only works on the new app that literally is the worst application I have ever seen from a field service software. Updates create more glitches than any noticeable upgrades.
Response from Xplor Technologies
Hi Taylor,
We're sorry to hear your experience with SA hasn't been great. Please let us know if there's anything we can do to assist. Someone from our team will be in touch with you ASAP.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
HORRIBLE SOFTWARE COMPANY!
Pros
NOTHING, they are horrible!
Cons
THEY WERE HORRIBLE! SUPER HARD TO GET IN TOUCH WITH SOMEONE ESEPCIALLY WHEN YOU WANT TO CANCEL. ITS BEEN OVER 3 MONTHS I HAVE BEEN TRYING TO CANCEL WITH THEM. ITS RIDICULOUS, THEY ARE STILL CHARGING MY CARD AND I CANT GET IN TOUCH WITH ANYONE!
Response from Xplor Technologies
Hi Patricia,
We are sorry you've had a hard time getting in touch with someone from our team. We will forward this to the proper department and someone will contact you ASAP.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Pro SA Pilot
It is a great product that helped my job tremendously.
Pros
The ease of use and efficiency is amazing
Cons
It is easy to bid maintenance but harder for construction
Response from Xplor Technologies
Thank you, Kirk, for the amazing review of our product!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Customizable Service Management Catch-All
It was a challenge getting everything set up, due to so many different processes in need of consideration and thought, but if you put in the time and take advantage of the training sessions and/or help available via Google & Youtube, you will not regret choosing this software.
Pros
What I like most about this sofftware is that you can literally build your OWN service management tool. Service Autopilot is the most customizable software I've come across that has just about everything you can imagine you'll need to run a service-based business that services large numbers of customers.
Cons
This software definitely has a fairly steep learning curve and the training sessions are a little pricey, but it is absolutely worth the time, effort and money.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Everything you can think of with more on the way!
This software is incredibly powerful! We are trying to get our money's worth out of it by utilizing more and more of the features, but there is so much more we can do with it that we're not doing. Customer support is incredible! I chatted with customer support about an issue (after waiting in queue for a whole 15 seconds), and a week later, I got a hand-written card in the mail thanking me for my patience and my business. We used to keep paper route sheets and proposals. We went to mobile app use and eliminated the route sheets and were able to translate jobs directly to invoices! We were taking 2 days to invoice and when we set the system up properly, it went to just a bit over a day to complete all of our invoices! Then, we moved from typed up proposals to using templates and rate matrices through the system and clients can sign the actual proposal right online, two clicks of a button and the jobs are scheduled (work-order notes and all) and then it auto invoices. Everything stays in the system and is easily accessible from anyone in the field! i.e. "Did Mrs. Jones sign up for a fall cleanup? Let's check the system to see which services she accepted on her proposal." or "When were we here last? Just touch "Job History" and it shows the last year's worth of visits. This has saved countless hours and makes our business so much more professional; "Mr. Smith, I just got a note and a picture here from one of our techs in the field, he was just there and the note says there was a car parked in front of the back yard gate so he could not get in, we can come back tomorrow." One of the challenges is getting a handle on every little feature of the app. The Snow Plowing dispatch is packed with features and it can be just the slightest bit complicated. But once we get the hang of it (like every other part of their system), we will be that much more efficient, professional, and PROFITABLE! Well worth the money! Put your SERVICE on AUTOPILOT!
Pros
Robust reporting allows me to see things like "revenue per lead source" and "actual time/budgeted time", job costing, payroll, sales commissions, lead conversion rates and much, much more. A seamless process that takes Lead to proposal to contract to job to invoice to payment to receipt of payment to thank-you note! Targeted marketing and targeted cross-selling with "Sales Campaigns". Mobile dispatch that allows for constant communication between office staff and technicians in the field. Asset management and tracking. Mobile signature and payment on invoices and proposals make quick sales and quick payment possible. AMAZING CUSTOMER SERVICE!
Cons
A bit of a learning curve because of all the awesome features. There are videos that are incredibly helpful, they just take some time to get used to.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Service Autopilot Review
I've had a very pleasant experience with Service Autopilot. The software was easy to set up, easy to train new staff on use of the software and Service Autopilot makes my business run more smooth so that I can take care of more customers.
Pros
This software is very user friendly and easy to pick up on as a new hire. The software has great customer support tool and support videos that walk you through a process or function step by step. Service Autopilot is a great task manager software for our staff to use with their mobile devices and our office to use on their desktops. This flexibility allows us to complete our work in the field and in the office with no interruptions or loss of information.
Cons
I wish the automations feature of Service Autopilot was as user friendly to set up. Setting up up automations takes some practice and some training whereas all the other Service Autopilot features are simple to set up and carry out. This would be my only complaint about the software.
Response from Xplor Technologies
Hi David,
Thank you for taking the time to share your feedback with us and for the wonderful testimonial!
We will share your automation feedback with our team, and please feel free to reach out to us for assistance. We're always happy to help!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great for company’s offering many services
Pros
You can keep trade of many services and schedule them to different teams with ease
Cons
Lots to learn and keep an eye on especially with QuiCkBooks sync
Response from Xplor Technologies
Thank you for your testimonial, Corey. Please contact us directly should you need assistance navigating any of the features. Have a great day!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Software is deep with many capabilities
Overall I love the software and can't imagine running my business without it.
Pros
This software can do so many things. I still haven't explored every possible thing it can do and I'm up on a year using it. For me the automations that it offers are a game changer. It also makes routing and scheduling so much easier and more efficient than software's I have used in the past.
Cons
I don't think this software is the right fit for everyone. If you are a smaller company like just a few guys or a crew or two on the road a day it's probably unnecessary but for medium to larger companies its a great fit. Sometimes the software can get glitchy here and there. Lastly its not super user friendly and takes a little time to get used to everyone. Once you do it is great though and feels easy to use.
Alternatives Considered
JobberReasons for Choosing Service Autopilot
outgrow the old softwareReasons for Switching to Service Autopilot
automationsResponse from Xplor Technologies
Hi Ryan, thank you kindly for your feedback and testimonial!
Should you need assistance with any of our features, please do not hesitate to reach out to our Support team. We're happy to help.
Thank you for being a part of the SA family!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great features! Poor response time.
Overall, we are pleased with this product, however, the database issue may become a deal breaker for us. Customer service has been excellent for assistance on how to use the software, unless you have a major complaint, in which case, we've received no call back, as the issue needed to be escalated up the chain.
Pros
This product has a great user experience. The screens are easy to comprehend and it flows well, so any user is able to learn it quickly. It provides the crews with the ability to check in and out of each client site, providing real time data, requiring less admin time to enter it. And we love it's ability to sync with QuickBooks, which has worked very well.
Cons
The database response time when scheduling is very slow, which costs us a lot of time everyday waiting for it to load multiple times as we navigate from screen to screen. This software requires jobs (work orders) to be scheduled to a waiting list and then dispatched for scheduling, unless it's a recurring job you set up to automatically populate on a specific day/schedule. When loading the waiting list and the dispatch board, it can take over 30 seconds to load, sometimes longer. This is costing us time and money and would be very ineffective for larger organizations. We would be considered a small company. We've brought this issue to ServiceAuto Pilot's attention, with no response as to whether they plan to resolve it. Only other major con to be aware of is the mobile app works on smart phones with a downloadable app, but does not work on a tablet. The main website works on a tablet, but not fully, as it's not supported and the screen doesn't scale/convert to this device.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent for The Lawn Care industry
The customer service has been excellent they really help you out to work through your needs.
Pros
This software addresses so many needs we had and many we didn’t even know we had! Making our client lists and their needs so cohesive in a multi- service company.
Cons
There are a few draw backs in certain functionalities but usually easy to overcome!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Service Autopilot will offer more than what you ever need
I've switched to SA from operating on paper notes and without much systems and trackable processes. Main reason opting for SA was Jonathan's track history of lawn care operations and software. But biggest selling point was his vision on an all automated platform.
A very detailed price matrix and estimate templates plus the easy to navigate dispatch board are just two of the many features that have helped my company to send out proposals quick, efficient and with the desired profits and making sure no job gets missed. The mobile app is a sure game changer for everyone that used to work with paper route sheets.
Customer Support when needed is finding a good solution most times. Many times they will go the extra mile finding a good solution. Occasionally you may find a representative who is not up to speed with some issues but hey...there's new people in any business that can't be perfect from day 1.
The people behind the company and the leadership is outstanding as I know Jonathan (co-owner) on a more private level. The progressive approach to today's fast changing technology and demanding customers is second to none.
Capabilities of SA are simply staggering and will require at least one full time person in order to utilize the power.
One area of suggested improvement is the snow dispatch functionality. Although it works you can sense the immediate lack of insight due to their location not being exposed to real winter service environment .
If you're looking for a business software that can grow with your business as well as provides great inside information into your numbers you will not be disappointed.
Pros
no jobs missed anymore
marketing potential
templates
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Amazing Service Company Management Software!
Extremely customized and detailed client and employee management features. The dispatch boards and calendar views are amazing and offer flexibility.
Pros
Features! This software can literally do anything you need it to! I have tried just about every maid service software out there and Service AutoPilot is hands down the best one and offers the most customizability and different functions! Also the amount of reports you can run through SAP is unreal! You can easily get a snapshot of your business at your fingertips. I love it!
Cons
It does take some time and patience to learn and get everything set up. The positive is you can layer your learning to help the process be more smooth. The other positive with that is it takes time to fully learn and utilize all of the functions because it really does so much!
Response from Xplor Technologies
Such kind words! Thank you Ashley.
We are extremely pleased that we could make such an impact on your business!
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Review Source
Working our way to a business that practically runs itself!
We had to 'jump right in" and start using Service Autopilot in May of 2012 after our old scheduling software crashed during the middle of our busiest season! The customer service department had us up and running in a few days and we were on our way to making schedules again. They helped us set up our entire company, build packages, and train us all at the same time, understanding that we were in an emergency. However, that same urgency for customer service has continued to be provided to us after almost 3 years! It is hard to determine what is Service Autopilot's best feature, but their customer service department is certainly up at the top. Quick response times and the helpful attitude of each customer service agent makes it obvious that this company's priority is their users.
As a middle-aged user, I tend to get set in my ways with how my screens look, the process I use to do daily tasks, and am a little slower than I used to be in picking up new ways of doing things. It is probably easier for the younger user to catch on when new updates are made and features added, but in the end the realization that the software is only getting better makes the updates worth it. And as mentioned before, the customer service agents are always there to help those who are "a little slower" than the rest!
My most favorite feature is the fact that I can control my business from anywhere in the world. As a frequent out-of-country traveler, I am now able to schedule, close jobs, keep track of my employees, and send out bills all while in another country. I no longer have the feeling that my business is crashing down while I am gone, and I can be enjoying my time outside the country and only my staff knows I am gone!
I can confidently say that this software is one of the most powerful tools a business owner can have to organize, streamline, and take control of their business. I have used 2 other big-name scheduling programs, and Service Autopilot has exceeded my expectations in what a piece of software can do. My business is running more efficiently and I have been able to back away from daily operations and concentrate on the 'big picture' instead. I am excited at where my company is going and I finally have time to plan and take it there!
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Outstanding software solution for entrepreneurs!
Outstanding!
Pros
Saves me money and saves me having to hire staff! So much AUTOMATION!
Cons
Nothing! I love it all and would recommend it to others!
Response from Xplor Technologies
Eric, thank you for the amazing testimonial! We are honored to have you on our corner.
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
SAP saved our company!
Our business is Lawnpro Grounds Maintenance, We have been with Service Auto Pilot since 2014. When we first came on with SAP I was a little worried about how this one program would fit our company needs. But after about 100 phone calls, 50 emails and many webinars, I can say first hand that without SAP, our company would not be where it is today. The team at SAP was very supportive and patient with any and all our questions. SAP have given us the system and tools to be able to run our company at its fullest. We have grown in numbers and grown ourselves in being more efficient. We depend on SAP so much you could quite possibly call them a business partner. We are truly grateful and recommend SAP to anyone.
Pros
All functions of SAP are exactly what you need to run your company efficiently. We absolutely love the Maps Pro for estimating our clients property. That alone saves us hours of work weekly.
Cons
There really is nothing that we don't like about SAP.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Handles an unlimited amount of clients, jobs and employees.
I was first attracted to this company because they are very experienced in my line of work and do understand what we need from a very hands on point of view. There attitude toward customer service has taught me a lot about what it take to keep clients happy and coming back for more.
Pros
The dispatch board is laid out so you can customize the view you need of your work by client, status, resources assigned etc. It allows you to read notes and see pictures from the field in real time and correspond with your supervisors efficiently. The custom invoice templates are great and the fact that it syncs with Quick Books has reduced the time we spend billing customers. The Client screens allow us to keep track of every estimate, service and communication. Service Autopilot is capable of retain detailed info about each property and all job history. The training videos are great and the help staff is very polite and patient when you call with questions.
Cons
There is not much to dislike about Service Autopilot. It has been a little slow, but since it is cloud based software it could be my ISP or something else. They have made great improvements in this area.
- Industry: Facilities Services
- Used Daily for 2+ years
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Review Source
Our Company Made A 180 Because Of This Program
When we started our lawn care company, everything was manual. We made our mowing routes in excel spreadsheets, hand wrote our invoices, were not very good at tracking accounts receivable (we likely lost a lot of money on this), etc. Since using Service AutoPilot our company has made a 180. We are able to use the app for our crews, invoices are created automatically when the job is completed, our A/R is better than it ever has been (with help from also being able to accept credit cards through the program)! Service AutoPilot has helped us tremendously and while there are small things that could be improved (certain reports being available is the biggest thing), the positives outweigh the negatives. I would 100% recommend this company to any service based business.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Misleading product
It's been terrible lately.
Pros
I did like it at the beginning until you guys change the software flow of recording hours.
I hated, and instead it help us, now its a burden that i cant get out quick enough.
Cons
You're not listening to what the problem is and not taking care of it, and only giving excuses.