Zoho Mail Reviews

Pros

I have used Zoho for about four years now, and I was attracted to it by Zoho mail. Zoho mail allows you to have five email addresses with individual mailboxes under one custom domain for free. This is great especially for entrepreneurs and startups, even though you have to purchase the custom domain.

The level of functionality is great, it ranks well even when compared to paid services. Another important aspect is that it's not "spammy" and it does not have compromised security.

Zoho mail works well, I would recommend it to other business owners and entrepreneurs. It is also continually improving and adding more useful tools such as the MX record checker.

Cons

I like Zoho mail's performance and reliability that is enabled by aspects such as adding SPF and DKIM entries in the domain DNS and adjusting MX records.
But depending on skill level, these settings could be seen as challenging and could deter some. I found the manual webpage that's available for setting up for a range of domain providers to be quite helpful. There are other sites that cover how to set up Zoho mail, which I also found to be helpful.

I realized that it can take long for Zoho mail to pick up added entries to a domain DNS. This is probably split between Zoho mail and a specific domain provider but perhaps some improvements can be done.

Pros

I started using Zoho Mail as a free mail client that could be configured with a custom domain, and I switched with all 3 of my businesses.It is easy to use and can be integrated with the whole Zoho suite, which makes running your business so much easier.The voice typing is really great, especially if you are on the road and have to respond quickly and can be done via the app.The Workdrive is like Google Drive, where you can store all your documents for easy access, and you can add events and meetings to the calendar or create tasks.The collaboration feature between employees in an organization is excellent and helpful with quick chats or keeping a response history without having to email the responses back and forth between employees. Channel can be created for each department to keep them separated as well.

Cons

This is a straightforward email client like Gmail or Outlook, so for any additional features, such as an autoresponder or CRM, you have to use the rest of the Zoho Suite. This is expected though, and the extra features of Zoho mail make it far superior to the other email clients.

Pros

Ease of use and the free account that they offer

Cons

I have not encountered any major challenge with this software

Pros

The cost was the main thing I liked about Zoho mail. It was just a dollar per user with limited storage. For startups getting started it is always good to keep the cost low. So zoho did work for us in the first two years. Basically does the work.

Cons

The overall user experience is not that great. It looks outdated. Sometimes emails do not sync up well. Also, it is easier to use google login when signing up for services rather than using a custom email. For example, if you are given access to a google doc for your work mail it is really hard to access that document because you do not have an account in google for that mail. Setting up email clients was harder as well with IMAP configurations.

Alternatives Considered

Google Workspace and Microsoft 365

Reasons for Choosing Zoho Mail

Yandex was unreliable.

Reasons for Switching to Zoho Mail

It was way cheaper than them

Pros

I have built 5 companies in the past 4 years. For each one, I have used Zoho and have utilised different products including Mail, Inventory Manager, the HR platform and more. It is amazing how seamless the intergration between these products is and how user friendly the platform is, providing what seems like hundreds of different products. Although I have a technical background, many of my employees do not and yet they can manage customising and setting up new domains fine. Zoho will always have my heart!

Cons

Nothing really, at points it might be frustrating when I make mistakes in integration setups, but this is on me haha.

Pros

It wasn't easy to set up so I had to learn how to do things, it was actually easy to learn, just as long as I stuck with it.

Cons

Only thing 'wrong' is that there are only 5 email addresses with the free version.

Pros

Easy to use especially on the phone. It's reliable and has never let us down.

Cons

After a reply has been made to a message it it sometimes difficult to find the original message again should one want to forward that to someone else without the initial reply.

Pros

Powerful options for outgoing and incoming email security and encryption

Cons

Limited customer support when I encounter problems or need technical assistance

Pros

same features of any mail box but more easy and helpful

Cons

support our business and the daily procedures

Pros

Overall, Zoho Mail is a good alternative to other less known clients.

Cons

The issue is that Gmail has some very much more advanced filters.

Pros

The desktop App and Web app are feature packed and work very well. Zoho has the ability to create application specific password/access for Outlook. Their App actually is better than Outlook on both function and stability.

Cons

Contacts allow you to import from Outlook.com, but no from the Outlook Program. It does allow for importing contact from a CSV file, but I lose some fields.

Alternatives Considered

Gmail

Reasons for Choosing Zoho Mail

Stability issues with Outlook. I had to delete the account and start over several times to restore send/receive. Error report was unhelpful for trouble shootong. MS was worthless. I have not had any issues with the Zoho desktop or web based App. It works with Outlook.

Switched From

Microsoft Outlook

Reasons for Switching to Zoho Mail

The Gmail App interface is no where near as refined.

Pros

It's easy to scale as business and the number of employees grows. Also it handles large volumes of email very well. Just about the best anti-spam email every used (in my opinion). When needed, it's easy to integrate with other Zoho (and outside third party) applications. Super easy to migrate cPanel based email to this product. Also... It's ridiculously affordable!

Cons

It would be nice if there was a more initiative UI to authenticate custom domain names. It's not difficult, but can be a bit fiddly to do for someone that has no knowledge.

Pros

We primarily use Zoho Mail as our secondary email server for some email accounts that require a specific feature that is no longer present on our primary email server so this was a life saver.Zoho Mail makes it easy to migrate and while we did not need to migrate all of our email accounts we are glad to know we can easily move from our primary server if necessary so we are not locked into any email solution.

Cons

The initial setup was a bit challenging as Zoho system assumes you want to set its server as the primary email server so you will have to ignore the constant prompt to add Zoho Mail as your MX record. I think Zoho could add an option to disable that prompt for persons who are just using Zoho Mail as a secondary email server.

Alternatives Considered

Zimbra Collaboration Suite

Reasons for Switching to Zoho Mail

Zoho Mail had the most userfriendly email migration solution that allowed us to migrate some of our email accounts from our primary email server and setting them as the secondary email server for those accounts.We had to implement this solution with hours when a particular feature was no longer available for some accounts who required the feature and Zoho Mail was the easiest to impliment literally within hours the same day we lost the feature.

Pros

The email service has a very generous mailbox size and a lot of features even in the free version. The webmail works very well and the apps you can download for your mobile devices seem to perform with no glitches so far. It has all of the features you expect from an email service including standard email, calendar, tasks, contacts etc and the webmail even has a handy Remote Work feature that allows you to clock in and out and log the time you are spending on a task. It has the usual software programs for Mac, Windows and Linux so you dont need to purchase a dedicated email program to send and receive your email.

Cons

The calendar feature does not work in the webmail section when on an iPad outside of the normal app.

Alternatives Considered

Gmail and MyWebsite

Reasons for Switching to Zoho Mail

We use a lot of their services and they work so well together that it was an obvious choice to use their email as well.

Pros

Its simple and easy to use and the the support desk has been great on the few occasions I needed it. There are a bunch of good apps that come bundled-in with the Zoho mail. Its also cheap, dependable and affordable.

Cons

My password manager doesn't always work too well on the login screen. But thats picking hairs a bit!

Alternatives Considered

Google Workspace

Reasons for Choosing Zoho Mail

G Suite was very complicated and required a lot of work to set up. I found Zoho way more friendly and easy to use.

Switched From

Google Workspace

Reasons for Switching to Zoho Mail

Easier to work with, cheaper, not owned by Google.

Pros

I am using Zoho Mail for years now and there was no issue at all. The mail delivery is good, less spam and can control everything at Control Panel.

Easy to use and configure for Admins in terms of management, Security features, multi-domain email hosting, Domain name striping (really good feature), Mobile App with basic management feature, Email Groups, SPAM control etc.

We haven't experienced any mail drops or mail reputation issue so far ( 3-4 years).

Another advantage with Zoho is the integration with other Zoho App and 3rd party applications.

Cons

Easy to use and easy to configure for admins.
It would be good if some more features are added in Zoho Mail Admin mobile app.

Alternatives Considered

Google Workspace and Microsoft 365

Reasons for Switching to Zoho Mail

We were looking for a budget email service. Zoho was offering free email accounts for limited users without a duration limit. While other alternatives were for 30 days limit or only paid.

Pros

Integrating Zoho Mail into our simple use case was fairly easy. We required a way to send and receive email under our own custom email and Zoho allowed us to do that. They provid the IMAP/POP3 protocols so we could send and receive email without having to switch from Gmail.

Cons

I didn't like that I would have to purchase more email accounts to setup extra inboxes. We needed this service to replace the email service offered by a shared web hoster which allowed us to create unlimited accounts as long as we didn't exceed our storage limit, so it was a difficult limitation to get used to.

Alternatives Considered

Brevo and SendGrid

Reasons for Choosing Zoho Mail

We moved away from shared web hosting but didn't want to self-host our own email server, so we decided on Zoho Email as it was inexpensive and fit our current use case.

Reasons for Switching to Zoho Mail

Other email solutions were either too complicated, too expensive, or targeted towards mailing lists rather than simple communications like we needed. Zoho Mail didn't require us to pay extra for many featured we would never have a use for.

Pros

Zoho Mail and the entire Zoho suite are easy to setup, use, and manage. From onboarding to faint operational use, there isn’t another service that can match it.

Cons

I really don’t dislike anything about Zoho Mail.

Alternatives Considered

Microsoft Outlook

Reasons for Choosing Zoho Mail

Needed something with more feature, at a reasonable cost.

Switched From

Gmail

Reasons for Switching to Zoho Mail

The affordability, ease of use, and numerous features were the selling point.

Pros

I personally loved the feature of notification that we get when the inbox emails are left to reply. This adds another level of security so that we don't miss on any update. We also get feature of schedule email, which makes customer work very easy. Also, the best feature of Zoho is that the email sent from here are never going in spam at receiver's end. So it shows how reliable Zoho Mail is. Instant chat feature is not much used by me, but is very useful.

Cons

There are no such cons, but the dark theme is very dark, like the buttons and functions looks like neon colour, It catches eye. The UI should be subtle in dark mode so that night vision is not obstructed. But there are no complaints when I see from security point of view.

Pros

Ease of use and affordable cost as well as the features. I can schedule emails to go out later. If I don't want to make a template because although sending out multiple emails it's just a one-off situation, I can use the "send as new email" feature. It also has good security. I like that I can sync with Outlook, which took care of the desktop issue for me. That's just part of it. They keep improving.

Cons

When Zoho Mail rolled out their desktop version, I was excited, then disappointed when I realized I had to be online to access it.

Alternatives Considered

Google Workspace

Reasons for Switching to Zoho Mail

I was already using the G Suite for a program I manage and didn't want to use it for my new venture. In addition, I really wanted something different.

Pros

The value of the product is great. And while the e-mail functionality and performance isn't the best, I prefer the layout much better than others I've used. Having access to additional office applications from Zoho could be useful if you needed to separate documents and information for multiple purposes (work, personal, etc.).

Cons

The software isn't the most fluid to use. By this, I mean settings like 2-factor authentication or profiles can be difficult to find. The interface also isn't as well-designed as other e-mail platforms like G-Suite. And, while imap is available for zoho accounts, you are required to pay for it in order to use it. Customer service also isn't the best, but that's about on-par with other technology companies.

Alternatives Considered

Google Workspace and Microsoft 365

Reasons for Switching to Zoho Mail

Price was the primary factor. Zoho is the most inexpensive email hosting solution that I could find.

Pros

I use this daily and it's great. It is totally separate from my website hosting email and with a few settings on the server & on my domain registrar, my mail was set up. I use it on my local computer/devices OR I can also login and manage email on the web. I set up folders, filters, blacklist/whitelists, and love that I can create an alias email to give out if I don't want someone to have the private email.

Their support is good, despite taking a few days to get a response sometimes, but they are very friendly and always want to help you solve your problem. A few times, i've gotten phone calls and they've accessed my screen to help me troubleshoot an issue they aren't able to replicate which is miles above other support services these days.

If you choose, you can also use several other features like their contacts manager, calendar, tasks, and several other Zoho branded products (some free, some not).

It's straightforward and basic but to be clear: this is not a replacement for the mail system hyou use on your comptuer... it is an email HOSTING service = where your emails are stored. You still need to use an app on your computer/device to send/receive messages.

HUGE Pro: move to a new web host is a. All I need to do is change a few MX records at my domain registar, I never have to worry about losing email. The steps involved "may" require help but not hard to do.

You can set up a spam management system to either allow, bounce or quarantine msgs.

Cons

It seems like my email sometimes appears to be offline in my computer mail app. It's usually brief but it happens. The more recent setup for anti-spoofing settings were a pain in the butt to set up and I had to contact support for help b/c their instructions were wrong (but, like I said, they did help me and were eager to please).

The spam filtering feels limiting. I can only block emails/ domains. I wish I could add a spam filter based on subjects, keywords or phrases to swipe them in one action. The type of spam that we seem to get with the same topic yet comes from infinite number of addresses makes it a huge pain to manage. You have to login, go to your Control Panel & add the addresses/domains to the blacklist. If I could do this based on the subject line or keywords, I'd have to do this less often. I drown in emails & too many still get through (even if in my Junk folder), I don't want to ever see them.

Then, I seem to get a lot of false negatives. Legitimate people sometimes do not get through & again, need to check the spam settings, add them to the main whitelist & check the quarantine folder. These are more recent changes but it's increasing the time I spend, instead of reducing.

Pros

Zoho Mail offers a clean and essay UI. Most Impotently User can set their own domain names for email addresses, as well as it is provides generous storage options, allowing users to store a significant amount of emails and Zoho Mail offers an ad-free experience as well. Aslo Zoho allowing users there own services like Zoho CRM, Zoho Projects, or Zoho Docs from within the email interface.

Cons

Some time I feel performance issues with Zoho mail. Compared to some other email providers, Zoho Mail may have a more limited selection of third-party integrations While it's offers a range of advanced features but for learn that they don't have perfect and clean documentation. And For Mobile Application Zoho mail have different different app for like chat, For mail.

Pros

It has the best UI in mail apps, its better than Gmail or Outlook. You can customize everything. A really intuitive app, its pretty easy to manage users.In the cheapest plan, you get personalized signatures, multiple mailboxes, web and mobile apps and custom filters for inbox mails.

Cons

The contact manager sometimes doesnt search correctly.

Alternatives Considered

Microsoft Outlook, Gmail and Hostinger

Reasons for Choosing Zoho Mail

Price, zoho is really cheap

Switched From

Microsoft Outlook and Gmail

Reasons for Switching to Zoho Mail

It is the best quality/price ratio

Pros

What I like about zoho mail is that it is an excellent alternative to traditional email providers, it offers you a service without any publicity which is very much appreciated, you have the option to open a personal email with zoho or if you prefer an email business at very competitive prices, zoho interface seems very clean and functional, you can modify it from the configuration, which has many options to change and customize your email, has very practical modes of notifications as it groups you emails electronic devices according to the order of priority given to them, so that they are ordered and ready for the corresponding reading. It has a version for each device that is needed and it really is very practical and the emails arrive instantly.

Cons

What I do not like is that in the free option you do not have the pop and imap options are only available for the payment option so it is impossible to use the zoho client to receive or send your emails to other platforms if you do not make a payment and you subscribe to their service, on the other hand the pc client is quite deficient, it is a web version of reduced proportions, and you can not configure other accounts unless you close the session of the main account.