User Reviews Overview
About Pomelo Health
Pomelo Health is a healthcare management system that helps organizations streamline operations, remove frictions and go further to provide better experiences for patients. The solution integrates seamlessly with leading EMR...
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Integrated to EMR's! No double entry needed
Pros
Integration to EMRs, secure, user friendly, customizable
Cons
even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Family Practice using Chronometriq
Very happy with it overall.
Pros
It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.
Cons
The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
I was hoping for a better product
There were difficulties setting up and learning curves.
Pros
That we are using a Canadian Company. Our old appointment reminder system was in the US.
Cons
The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.
Response from TELUS
Hi Anne,
Thanks for your collaboration in providing your feedback to us.
Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!
In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!
You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.
Thank you again, and have a great day!
The Chronometriq Team
Top Pomelo Health Alternatives
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Family Practice - Online Booking
It is a great service for patients!
Pros
The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.
Cons
We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since!
Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good service
We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.
Pros
I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options
Cons
Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Amazing tool for efficiency!
Chronometriq was easy to set-up and integrate into our EMR. Support is fast and efficient when we need it and it was easy to implement into our systems and processes.
Pros
This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients. Our no-show rate has dropped significantly since we introduced the software and have reduced our employees time spent sending out reminders and making phone calls.
Cons
Nothing, we have had no issues with this software.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Appointment Reminders are great, but kiosk self check-in too expensive.
The set up was fairly labour intensive and as it turned out we couldn't use the online booking because of our vendors, but we do very much like the appointment reminders. They work beautifully in the background.
Pros
Once set up, the SMS reminders don't require any action on our part and have been very reliable. We like the fact that patients can confirm or cancel their appointments by text.
Cons
The kiosk for check in was far too expensive.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Online booking
Online booking for registered patients
Pros
Patients really enjoy being able to book doubtless on their own time, not limited by office hours. Or staff likes behind able to create limits (such as no compete physical appointments) and times that cannot be self booked.
Cons
Occasional patients unable to book. Reason is not readily apparent.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Good Program
convenience for patients is amazing. I am not 100% sure it has reduced our work volume unfortunately
Pros
easy booking for patients when it works
nice to select options
Cons
immediate support is hard for patients to get thus they call into office and then we can not help them defeated the purpose.
I would like to be able to harvest without having to call for support.
Confirmation reminders are not great and email booking confirmations are sporadic
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Chronometriq Review
Has solved access issues for those patients that are computer literate
Pros
The patients describe easier access, less time making phone calls to admin
Cons
It took awhile to figure out how to get the software to work for my schedule. It would have been helpful to have more hands on training setting it up, maybe a few sessions.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
review
Pros
we do not have to administer it ourselves
Cons
complaints from patients about the voice mail, called over and over, patient did not get a call, wrong appointment time given, message starts and does not finish.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Chronometriq review
We are using Chronometriq to send out reminders to patients and have noticed less no-shows as a result and we save time in not having to call every patient ourselves.
Pros
I like that we can send out reminders by text, phone, and email.
Cons
I would like it to send a text or email at the time the appointment is booked to notify people of the new booking. Also, sometimes there are glitches in the reminders that are sent out when a patient has more than one booking on the same day.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent product and user friendly.
good
Pros
The product is so easy to navigate and user friendly, it does make our practice more efficient saving time of assessment that needs to be done before patients are seen.
Cons
need more forms uploaded and should benefit if we cold upload forms too.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
review of chronometriq
eliminated the need for confirming of appointments and registration of patients
Pros
Ease of use, though older patients have difficulty reading the screen
Cons
The expense, the screen is hard for older patients to navigate
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good product
Pros
patient reminders free up time for front desk to do other tasks
Cons
for patient bookings, need to manually change the slots to make them available to patients, one at a time. This has decreased patient bookings
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Decreased no show rates by over 50%
Great reminder software and have recommeneded it to many colleagues so far.
Pros
Great reminder system with multiple options to ensure patients show up for their appointment. Great system for the value, and very friendly company.
Cons
Would be nice to have more features such as texting/emailing with only first names, not patient full names for confidentality reasons. Would also be very useful to be able to block patients from booking online from withing the EMR/PSS (ie by putting patient status as 'inactive' from their demographics profile
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Medical office - appointment re,inders
Pros
-Customize messages for different appointment types
-Can contact clients via multiple methods (text, telephone, email)
-Multiple reminders at different intervals
-Easy to use dashboard
Cons
-When someone cancels appointment, it deletes from EMR software. would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up
-cannot customize interval / timing of messages to different appointment types; it needs to be the same across everything
-some UI aspects of dashboard are cumbersome for initial set up
-system does not recognize placeholder default numbers (ie 000-000-0000) and tries to call these
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good use
Good customer support and communication
Pros
Easy to use, not lots of issue w use. Good customer support
Cons
None to report, once set up easy to use
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Like it..
My rep has been amazing. Wouldn't have been such good experience without her!
Pros
Simple to use - efficient, nice to see the numbers increase from month to month. Hope to slow down the phones:)
Cons
time taken to input all doctor data - definitely needed. The rep did it all for me! Thank you..
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good review
Good
Pros
Once set up, no need to think about it.
Cons
Not much to say about this since I have not had any issue.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Solution for Patient Self-booking Appointments
It was easy to launch and put in place to address appointment booking at a Covid-19 Assessment Center. We were able to implement within of 7 days of first contacting the company. It have been a great partnership and the Pomelo team has been very supportive and responsive.
Pros
It is very intuitive and user friendly. Give visibility of appointment availability and patient intake. Also collect patient information that can be use to register on EMR
Cons
Doesn't have interphase with our EMR which would be ideal.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
User Friendly Service
Pros
I like the services available on the portal provided for administrators
Cons
Would like to be able to send appointment information to client at time of booking
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Review of Chronometriq
Love it.
Pros
Easy to set up and use.
Help save time from front desk
Makes life way for staff and patients.
Cons
It’s been great and no cons.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Review
I quite like it . Little or no maintenance needed by us
Pros
That it works with our EMR and puts appoints directly in
Cons
Setting up the providers appointments we would like
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Chronometriq Online Medical Office Reviewer
Pros
Our patients have the complete flexibility to book appointments at their convenience, 24hrs round the clock. This allows them to plan their day, weeks, around their schedules. It is an excellent tool for our office on days that staff is ill or away on holidays. Our patients and staff love it, and booking use is increasing up to 50% most days.
Cons
Patients find it difficult to change their appointments once booked. Not sure if it's a user issue or a program issue which can be improved.