Jira Reviews

Pros

It's probably the most popular PM application in the tech space, especially in enterprise or if you manage large teams for agile practices

Cons

Administration can get complex at times, mainly if you are not dedicated or focused on being a scrum master or PM

Pros

Jira (Service Desk Management) is incredibly durable and customisable. The system can be designed around internal processes and workflows in order to produce a platform bespoke to requirements. It also integrates very well with a large range of other platforms and services.

Cons

Some of the build and design can be tricky and on occasion due to confusing navigation of the administrative menus and options, especially if your HR function lacks a technical resource or support from IT function.

Alternatives Considered

ServiceNow and Zendesk Suite

Reasons for Switching to Jira

Better value for money, easier build and implementation for non-technical resource.

Pros

Jira? Yeah, it’s got its perks. It’s a tool that doesn’t just let you keep tabs on a job; it lets you really see it—track each issue, each lead, like it’s right in front of you. The workflows? They’re flexible, like good disguises. You can twist them to fit any shape. Agile boards help keep things under control—like a good stakeout, you get your sprints, your backlogs, keep everyone moving in the right direction.

And then there's the integrations… fits with just about anything, like it was built to blend in. Reports and analytics? Those are the real truth-tellers. They don’t lie. They show you who’s keeping up, who’s falling behind. And the automations—well, those let you set things on autopilot. I like that. In my line of work, anything that does some of the heavy lifting for you… it’s a welcome tool.

Yeah, Jira’s a good partner, long as you don’t forget who’s in control.

Cons

Jira’s got its ups and downs. It’s a tool that tries to do a little bit of everything, but sometimes that means you’re dealing with too much noise and not enough signal. It can feel bloated, like it’s trying to be the hero of every job, when really, it just needs to get the basics right. Customizing anything? That can take you down a rabbit hole. You end up sifting through layers, settings buried under more settings, just to get it working how you need.

Performance is another thing—it’ll drag its feet at the worst times. You want to get in, make a few updates, and get out, but it’s like you’re wading through molasses. And notifications? You’ll get hammered with them unless you shut most off, which kind of defeats the purpose. It’s powerful, sure. But it could use a little more finesse and a lot less complication.

Pros

Jira is the perfect project management tool for me. It has very much customization options for projects to perfectly match what I want to achieve.
I like the different project types and the templates, they are useful to just get started. It also integrates perfectly in Confluence and other Atlassian products.

Cons

The Web interface is a bit slow, especially when navigation much through different tasks. Although the mobile app is super clean, there are some missing features overall.

Alternatives Considered

GitHub, Microsoft Azure, Microsoft 365, Asana and Notion

Reasons for Switching to Jira

Each of these products had some missing features or was overprices for what I use. Some of them also were too complicated to setup and/ or use.

Pros

One of the most complete time tracking and ticket management tools.
Provides the tools to build in-depth flows that fit your own workflow and adapt it to your own changes.

Cons

It requires some pre-setup thinking and adjustment to properly match your workflow.
It doesn't handle multiple assignees to tasks out of the box.

Alternatives Considered

Trello and Asana

Reasons for Choosing Jira

Trello didn't manage workflow and status changes as we expected. Now Trellos is fully integrated into Jira mixing Trello's great "to-do" lists with Jira's flow management.

Switched From

Trello

Reasons for Switching to Jira

Jira seemed to be the most complete solution.

Pros

I like jira most features like jeera integrate with variety of quality assurance apps like sonarqube, Jenkins etc.
Using jira software developer can customize Jara project with configurable and organisation structure work flow level of agility maturity.

Cons

As per my opinion the learning for work means within the jira it's difficult to learn especially for new users might be too complex. Personally I faced problem while uploading more number of files size issue as the limited file size upload.

Pros

It's the most complete tool to manage a software development project from sprint maanagement, to yearly plans

Cons

Sometimes it´s to slow in processing automations

Pros

As an MLOps engineer, I have found Jira to be an invaluable tool in managing machine learning projects and workflows. One of the standout features is its powerful project management capabilities, which align perfectly with agile methodology — a necessity in the fast-paced world of machine learning.

Cons

As an MLOps engineer, I've identified several drawbacks of Jira. The steep learning curve can slow onboarding for new users, and its extensive features may feel overwhelming for smaller projects. Occasional performance issues, such as lag, can hinder productivity, and there are customization limitations that frustrate efforts to adapt workflows.

Pros

The pros of Jira are the agility in being able to register incidents or service requests step by step and the registered documentation that helps us return for information in case of we need.

Cons

If the interface seems very complicated, it should be a little more user-friendly, that would help it to be more agile.

Pros

Convenient that it is part of the wider atlassian suite of products, making it easier to integrate if you already have other systems set up.

Cons

Not the most intuitive or user friendly, and expensive option when other services offer similar features for much less.

Pros

How efficient and how its so easy to use for our employees. And also the fact that it streamlines most of our difficult tasks that would usually take hours to do if we did not have Jira

Cons

There was not many cons than pros to be honest, infact there wasn't any cons at all! Everything was at the best quality

Alternatives Considered

Slack and monday.com

Reasons for Switching to Jira

I was attracted more towards the branding they have placed, and the fact that our employees voted to use Jira than most of the other alternatives. Jira was also recommended by a lot of my CEO friends

Pros

Jira is a very complete tool for tracking tasks, sharing work and, in general, for project control.
Getting started with it was very simple and requires practically no learning curve.
A very useful feature is that it can be adapted to almost any type of project and the use of templates makes it easier to adapt to the way we want to manage our resources.
Notifications can be configured automatically or specifically for a person and we can share documents and photographs as evidence of our work.

Cons

Its licensing may not be as flexible or accessible for small businesses. Therefore, it is important to consider the total number of licenses for which we must pay to use all the functionalities of the tool.
It is important to understand that we are storing the historical memory of our projects and even many times contractually, we are obliged to keep this information available several years after finishing a project if the contract requires it.

Pros

Features such as Scrum boards, kanban board, sprints, and backlogs are great for teams who follow agile methodology. We can customize workflows, fields, and issue types as per our needs. Most important feature is that it enables us to track the project progress in realtime. In addition, it is compatible with many external apps and facilitate the smooth workflow.

Cons

Extensive features and customization options can make the initial setup complex, especially for newcomers to project management tools. Its lacks built-in idea management functionality, we need to use some additional tools for brainstorming and concept development. Also, the pricing seems to be bit high and it may not be an affordable option for small teams or startups with limited budgets.

Pros

Jira helps in management tracking assigning and identifying roadblocks in a Sprint which is ultimately helpful to track the progress and cast the team's productivity over the course of the project. It also helps in integrating different applications for example bitbucket and active rail user.

Cons

There is initial learning curve which can throw off non-technical users.

Alternatives Considered

Trello and monday.com

Reasons for Switching to Jira

Jira is price efficient and provides much more options and features.

Pros

- Great set of functionalities.
- Great automation.
- Fantastic integration with other tools.

Cons

- Team-managed and company-managed are an unnecessary distinction that create a lot of overhead and annoyance on the project management process.
- Team-managed projects have functionalities that are not present in company-managed projects and vice-versa.
- Lackluster documentation.

Pros

It makes it really easy to see tasks and work in an agile way to achieve our goals as a team. I like the sprint boards that you can customize with different headings so there is transparency about the status of tasks across the team.

Cons

It can be a little bit buggy at times. Some days it seems to run really slowly and be quite laggy as you are navigating around the site. It also doesnt auto update when someone is making changes to the board - you have to refresh to see what changes have been made which can be a little annoying and lead to some repetition

Pros

The UI is clean and there is a lot of customization options with features like JQL, boards and projects. It's really easy to setup a project, a board, add people, and then customize the swimlanes however the team likes. This is for me a really important feature because even though we all follow agile, not everyone adopts the same principles and methodologies. Teams should be able to adapt the tool to their needs and that's a big step towards success. The reports are also ok, at least for a quick glance at the performance of a certain project (with burndown chart, velocity, etc.). I've also used the API for some automated actions, it works as expected for me.

Cons

Bulk actions are quite hard to do. There are some easy actions (like moving a group of issues to a sprint) but if we try to do something more complex like closing a group of tasks as Done with a certain sub-status (ex. Cancelled, Won't Do, etc.) it's not easy for me at all. Finally, the pricing seems a bit high for smaller teams and starting companies.

Pros

Manual workflow tends to consume a lot of time and is highly expensive to use in business processes. Jira is the main tool which I use to automate workloads such as task and project management.

Cons

The errors which I was experiencing last year are no more since the vendor success team eradicated them early this year.

Pros

The best thing about Jira is that the product is very (very) user friendly and easy to onboard,
In addition it's highly customizable

Cons

It's hard to tell what is less working in Jira, but as a platform it sometimes lacks features where you need to go to the marketplace to find the missing features and it can have an additional cost

Pros

Jira offers an excellent platform for managing multiple projects efficiently, especially when working across diverse teams. It provides a highly customizable experience, particularly in terms of time tracking and effort estimation, which makes tracking progress clear and comprehensive. Adding details to tasks and subtasks is straightforward, ensuring that nothing important is overlooked.

The ability to clone tickets is a standout feature, saving time when similar tasks need to be created or duplicated for different projects. Additionally, the state management on the boards is smooth, allowing users to easily move tasks between statuses and keep the whole team in sync on project progress. Overall, Jira is an essential tool for organized, effective project management with great flexibility to meet team needs.

Cons

One area that could use improvement is email notifications. They often feel cluttered and overwhelming, making it difficult to focus on the most relevant updates. A more streamlined approach to notifications would enhance the user experience and help prioritize the most important information.

Pros

I love Jira's scrum board management and visuals. We started to hold retrospective meetings here, especially in the last sprints. Being able to choose themes and including the discussed topics as stories in the sprint makes my job easier. Its filters are very powerful, it is especially important to create a board for your own use. Nice to save a time with jira

Cons

There is no part of it that I can specifically say I didn't like. But I expect Jira to get more support from AI to make our work easier. For example: It would be great if it included an add-on to online meetings and the folder I have allowed in Outlook, listened and assigned automatic tasks to the board from my meetings and e-mails, and I could review them.

Pros

Dashboard representation. Once the customization has been set up, the maintenance of stories and moving them through the stages is easy.

Cons

Takes a while to set up and customize to get the Project stages correct. Not intuitive.

Pros

It offers innovative solutions to streamline workflow, automate tasks, and enhance decision-making processes to plan, track, release, and support software development processes with confidence.

Cons

Can be complicated for new users
They offer very limited free plans

Pros

Jira’s adaptability, agile focus, and user-friendly design contribute to its widespread adoption by organizations worldwide. Whether you’re a project manager or a software team, Jira simplifies project management and enhances collaboration

Cons

Speed and Loading Times.
Complexity
Lack of Native Features

Pros

My entire company works on Jira wrt any issues , bug, improvement or sprinting new developments. All companies i have worked with uses Jira so there is no question about its capability.

Cons

I wish it can also be used like regular support tickets or one module of it like Zendesk