Confluence Reviews

4.5
Overall rating
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4.5
Overall rating
Reviews
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About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature...

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Feature ratings

Value for Money
4.3
Functionality
4.4
Ease of Use
4.2
Customer Support
4.3

Browse Confluence Reviews

3,553 of 3,553 reviews
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Sofia
Sofia
  • Industry: Computer & Network Security
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 02/02/2025

The go-to place for team collaboration

Pros

Confluence became a fundamental part of our teams collaboration strategy. We use it as the go-to place for project and software documentation, eliminating shared folders and documents sent as email attachments. Easy to export in pdf if needed and easy to organize in folders and pages.

Cons

The history and diff mechanism need a revamp. It is not very easy to pick two versions and find out who did what in the document. Also the whiteboard is difficult to use if you need to add a checklist and text.

Alternatives Considered

GitLab

Reasons for Choosing Confluence

To have a centralized place where people can collaborate also in real time.

Reasons for Switching to Confluence

The cost and the ticket management features as well.
Joseph
  • Industry: Human Resources
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/02/2025

Project Management Made easy

Pros

One of the greatest tool in our organization. So easy to learn and use

Cons

So far so good, I have no issues using this tool.

Alternatives Considered

Asana

Reasons for Choosing Confluence

The overall pricing of the previous tool was way higher.

Switched From

Jira

Reasons for Switching to Confluence

The overall functionality of Confluence is better than the other
Cem
Cem
  • Industry: Computer Networking
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
3

3
Reviewed on 20/01/2025

The Wiki I love to hate

Overall, I find Confluence quite clunky managing any type of information. The "blog" type is weirdly out of place. Everything seems to be a wiki page but never called a wiki page.
The editing experience is abysmal, especially table tools. The only contender in horrible editing tools is ironically Jira.

Pros

The interface is not half bad in general.

Cons

The editing tools are horrendous compared to other alternatives. Even markdown is better nowadays.

Top Confluence Alternatives

Karthika
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2024

Confluence - great application documentation tool

Confluence is being used by various software application teams and my experience has been great with documenting solution documents.

Pros

Confluence is a great tool to write software applications documentations, organize them in Team folder, having pages, whiteboards, Database of related documents grouped together. Easy to search and write structured contents with great formatting.

Cons

Its easy to create tables in confluence pages. But its hard to control the table formatting which comes with default template and size. There can be more technical symbols and drawing features.

Alternatives Considered

Microsoft SharePoint

Reasons for Switching to Confluence

It is great for easy usage and search features are very good.
Sagun
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/01/2025

Easy management of documents and projects

Overall, the experience with confluence has been really positive. All the features I'm utilizing(search engine, Space, templates for documentation, integration with jira software) has helped me grow in the company and saved me from many troubles.

Pros

Confluence is an awesome tool that helped me a lot at my workplace with all those documentations written by my colleagues and the guys before me. One thing i liked the most was its version control meaning it track changes and maintain a history of edits. It also informs you about the changes made to any documents .It keeps all the documents in one place. It is so much easier to access documents via Search bar.

Cons

While basic features are user-friendly, using advanced functions like macros or integrations can require trainings. Also searching can be difficult sometimes if the documents were not organized (specially in large workplace).

Samuel
  • Industry: Investment Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

3
Reviewed on 04/02/2025

Great for internal docs without the fluff

My experience is positive, and the search feature is better than other platforms. It can sometimes feel slightly more enterprise-ey than some newer products like Notion, but it makes up for this in simplicity and reliability.

Pros

It is simple to use and easy to navigate. It's UI blends extremely well with the rest of the JIRA management suite and links to tickets seamlessly.

Cons

The documents don't feel too responsive at times, and the inline code blocks can jump about at random sometimes.

Moran
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/01/2025

It provided us with a comprehensive and integrated knowledge base, which made it easy for us...

Confluence has enhanced our organizational capabilities through main and sub-spaces that maintain the continuity of documentation and updates.

Pros

Confluence features organized spaces for data management that simplify the coordination of workflow between all departments, maintains the centralization of documentation and the integrity of reviews. I loved how Confluence ensures that information is continuously accessible to everyone in real time and the ease of adding and formatting content, whether at the level of reports or interactive panels. Confluence always makes content more attractive and makes it easy for the team to browse and add notes. I loved the advanced search options that allow access to any document or information with extreme ease.

Cons

Confluence is distinguished by its multiple options that organize the workflow and support the creation of reports without errors.

Boryana
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
4
Customer Support
0

3
Reviewed on 09/01/2025

Old and clunky, doesn't allow live documents

Pros

It's simple, no need to worry much about colours, formatting, etc

Cons

Main drawback - to this date I haven't found a way to have live documents uploaded, meaning every time something changes - I need to upload a new version. Many of the documents are net being previewed (you cannot even view them online), so you have to download them.

Naveen
Naveen
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 06/01/2025

Scalable and Enhanced Team collaboration tool

I have been using confluence since last 6 years

Pros

Confluence is a Scalable and Enhanced Team collaboration tool that centralizes documentation, project planning, team communication.

Cons

Confluence is bit complex for new users as it has steep learning Curve and also tool has limited formatting options

Verified Reviewer
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
3
Customer Support
0

5
Reviewed on 19/12/2024

Feature Rich Doc Management

I use it in conjunction with Jira, and I tag my documentation both ways in order to connect the actual tasks in working on along with the documentation for the task.

Pros

It is configurable and rich with features, from tables to visualization to storing various document types.

Cons

It takes some training or being a superuser to know how to document something and make it visually appealing.

Rachel
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
3
Customer Support
0

4
Reviewed on 18/07/2024

Robust Content Management Tool with lots of potential

Overall, it is a great tool with really great features and different capabilities that have allowed my team to really lean into content management. Would recommend this to other companies!

Pros

Confluence is our go-to content management and knowledge based tool. The ability to create spaces by team or departments is really useful and my favorite feature is the ability to give permission by page instead of just by space. We have a main team focused on maintaining our knowledge base, but it's helpful that we can also assign unique individuals who are subject matter experts to also help that team update the content.

Cons

At times it feels like Confluence may be a bit too robust. It's a great content management system, but can sometimes over complicate a search for a particular page. It can take some time to locate the page you are looking because so many results pop up. You have to weed through the results to find the one you're seeking.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 07/10/2024

Better than Sharepoint

Pretty good, it's a great improvement upon a similar tool like Sharepoint.

Pros

It looks good, has great integration options with other tools, and it's really easy to collaborate with other people.

Cons

The navigation can be a little confusing, I'm not always able to easily find the pages I'm looking for.

Charles
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/09/2024

My Confluence Experience

Confluence has helped my team increase effective communication and the use of its friendly tools in knowledge sharing.

Pros

Confluence is a very robust and powerful tool that makes knowledge sharing and documentation easy

Cons

Once you use any external ad-ons, the pricing increases

Mark
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 07/11/2024

Effective way of recording design history and decisions

Confluence made the recording of our UX delivery from Discovery to Beta really easy, so that people joining the project, stakeholders or future teams working on the same service can review the decisions we made and the evidence to back them up.

Pros

It was an effective tool for logging reasons, process and the development of an agile UX delivery from Discovery to Beta - logging design histories, decisions and changes in a way that was easy to navigate.

Cons

Not much to add here - search functions and labelling worked well, and it was easy to use when creating the documentation too.

Gaëtan
Gaëtan
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 15/06/2024

Professional and collaborative document and content management

Confluence can serve as the only document management system of a company, in particular if the company also uses Jira. Confluence has also nice built-in tools such as draw.io.

Pros

The collaborative document edition feature is really awesome! Intuitive, secure, fluid,... It's exactly what you can expect from such a feature. In particular, the merge function is really well done: only in rate cases the tool will ask you to decide which version to keep. In all other cases the tool make it transparently without mistake. Brilliant!

Cons

There is a native connection with Jira, from the same company (Atlassian) but I find it very limited. I would expect more enhanced reporting or chart features, beyond the current limited options. Jira is powerful but very few of its data are available in Confluence.
Also, one particular thing annoys me: there are very few options to change the text format. For example it's not possible to change the size of the text in "body".

Liron
  • Industry: Gambling & Casinos
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 03/10/2024

A good experience with Confluence

My experience with Confluence was across multiple companies, so I saw the evolution of the product. in general it's a good tool to store your companies knowledge center, it has both on prem and saas solutions and it has a very short onboarding time.

Pros

Confluence has enabled myself and my team to keep a single point of reference where you can always count on to have the latest enterprise data, it's very reliable and has very good search capabilities shortenning the time to find a piece of information.

Cons

It works best when you have the whole package of Atlassian which includes Jira and Bitbucket,
It also has good integration with other tools but best all the tools to come from one "home".

Srinivasa
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
3

4
Reviewed on 20/11/2024

Great Tool - Enhance it with AI please

Over all is an OK experience for me, although I am a preacher of confluence usage in my company.
With improved searchability (simplify it using AI) and reducing the duplicates when entering the information, I will give 3 more points (that is 10/10)

Pros

Confluence has been a go to tool for managing the source of truth for all our projects. Encourages collaboration and brings the team together for working towards one source of truth.

Cons

Searchability (omg, its complicated) and overhead in reducing the duplicate information.
I wish there is a smart editor that stops the users from entering duplicate information as they are typing the info. Go AI

Divneet
  • Industry: Media Production
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/11/2024

Confluence is the perfect team workspace product currently in the market

Confluence is very easy to use especially if you use other Atlassian products in your sprint workflow and has seamless automation capabilities

Pros

The best hub and planner product out there and it is very easy to use

Cons

Sometimes the output of the search is not exactly what you are looking for

Özgür Bülent
Özgür Bülent
  • Industry: Computer & Network Security
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/05/2024

If you are a Product Owner, Confluence is a the right tool to go with.

Pros

The ability to navigate, create and modify documents and contents in Confluence.

Cons

Improperly configured add-ons sometimes can cause slow page loading. An option of what caused the delay in the loading of a confluence page and how much time it took, could be a good indication to resolve issues.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 12/03/2024

Confluence: Streamlining Collaboration and Knowledge Management

Pros

Confluence excels in collaboration and knowledge management among teams in the organization. It acts as a document center where answers to most respective questions or issues are answered by peers saving tons of time.

Documentation of a specific process allows new joiners to quickly understand the by just looking into the documentation instead of assigning a resource to help them understand the whole process. It is a great platform for productivity.

Cons

Editing the documents can be made just like Microsoft Word and duplicating all its features could be great because almost all use Word to edit documents.

federico
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 15/06/2024

Solid Google Documentation on steroid

Great, I use it daily for spec documentation and code documentation, and it is always pretty fast to find or do what I want

Pros

It is very easy to organize the space how you want, make multiple page with complext embedded or graphs and chart and have a "book documentation" like summary that is very easy to navigate. The search is really powerful

Cons

It is sometimes heavy and slow to load pages and formatting sometimes so hard to make it do what you want. But I guess haven't practiced enough with it.

Maryanne
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/12/2024

Confluence A Fantastic Software For Managing Content In A Centralized Space

It is a fantastic platform that makes my work easy especially when am doing things that need editing.

Pros

Confluence makes it easy to create, share and manage content in a centralized space. It has user-friendly interface that makes navigating easy. This platform is ideal for large-scale knowledge management. I love it's real time collaborations.

Cons

I don't have any problems with Confluence.

Sean
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 25/07/2024

A solid documentation tool

Overall Confluence is a solid tool that get's the job done. It has all of the features you could want.

Pros

It's industry standard and just works. Most people know how to use it already.

Cons

It's easy for information to become unorganized and sometimes the search functionality does not perform well making it hard to find information.

Rahul
Rahul
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 28/02/2024

Confluence: Best place to maintain the project document in agile

It is very good tool for document management. one of the best we have used with so many feature inbuilt and the best part is its tie up with jira.

Pros

The best thing about confluence we can have all our document at one place with access to everyone who needs it. It is easy to manage the access level like who can view, edit, delete or access the document.
The document can be managed at company level or project level.

Cons

The name has to be always different i.e support we have a folder Name 1 and sub file under it as file 1 and if i have another folder as Name 2 , even under that we cannot have a file as file 1.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 20/05/2024

Great collaborative platform - but not without its quirks

Pros

Confluence has been instrumental for our team as a central repository for our documentation, streamlining our workflow considerably by keeping everything from project plans to meeting notes in one place. The real-time collaborative editing feature is a game-changer, allowing multiple team members to work on the same document simultaneously, which has boosted our productivity during brainstorming sessions and project planning (especially when working across various timezones). Its seamless integration with Jira and other Atlassian products facilitates easy progress tracking and task management, creating a more cohesive working environment. Additionally, the range of templates available makes it easy to get started with new documents, and the ability to create custom templates tailored to our specific needs has been very useful. Its superior to platforms like Quip in the way that it handles pasting in content from other platforms/products (Excel for example). Its shared organizational structure also makes it much easier to use - because we can create one team location with sub pages, and organize them holistically rather than everyone having their own organization approach.

Cons

It takes a bit of a learning curve to get used to where you find everything. Additionally, granting access to people on different pages is challenging - to the point that it seems like we have to include IT in those type of requests - which shouldn't be the case, and is MUCH easier to do in Quip. The search functionality can also leave some things to be desired, as many times it takes 4-5 searches to finally find what you're looking for.

3,553 reviews