User Reviews Overview
About BILL Accounts Payable & Receivable
BILL (NYSE: BILL) is a leader in financial automation software for small and midsize businesses (SMBs). We are dedicated to automating the future of finance so businesses can flourish. Hundreds of thousands of businesses trust...
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All BILL Accounts Payable & Receivable Reviews Apply filters
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Highly efficient program that every business should use.
The software has been instrumental in automating financial operations at my company and has had a profound effect on the effectiveness and precision of our bookkeeping.
Pros
Having several options for making and receiving payments is really convenient. We particularly appreciate the centralized accounting for both payables and receivables and the flexibility to modify approval methods.
Cons
There are certain annoyances and clumsiness that need to be worked out. If you click into one of the selected bills to view its underlying image, for instance, you will deselect all of the bills you have previously approved and will have to do so again.
Response from BILL
We're glad to hear about your great experience on our app, Paulette. We're going to share this with our product team, who always enjoy hearing positive feedback. Thank you!
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Perfect billing solution for businesses small and large!
Overall, I have been extremely happy using BILL. My clients are easily able to access and pay invoices, and I am able to set up my clients with recurring invoices, to alleviate extra work for me.
Pros
BILL is very easy to use, with lots of options for sending out invoices, receiving payments, etc
Cons
As with most software, BILL pushes hard for you to pay to upgrade your account.
Alternatives Considered
QuickBooks OnlineReasons for Choosing BILL Accounts Payable & Receivable
Wave had less functionality and wasn't used by as many businesses as BILLSwitched From
WaveReasons for Switching to BILL Accounts Payable & Receivable
BILL was simpler to use and still had a free invoicing only option.Response from BILL
Thank you, Christian, for your amazing review of BILL! We are excited to hear that our software has been easy to use, with a ton of options for sending out invoices, receiving payments, etc. We appreciate your feedback on our upgrade marketing. Please continue to provide feedback as we are always working hard to improve our software.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
BILL Accounts Payable & Receivable - Review
I am extremely disappointed with Bill.com’s service. The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver’s license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I’ve never encountered even when opening bank accounts.
This experience was reminiscent of dealing with a crypto scam company rather than a legitimate financial service provider. The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility. Even after all my submissions, I was told that further delays would occur, taking several more business days.
I’ve worked with major financial institutions, and they handle similar processes in a fraction of the time. Bill.com’s overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems.
I would not recommend Bill.com to anyone who values efficient, straightforward, and transparent financial service.
Pros
Nothing,.. The live agent was polite and tried to be helpful despite the frustrating verification process.
Cons
The verification process was overly complex, with constant requests for documentation and significant delays, making it extremely difficult to receive payments efficiently.
Response from BILL
Thaier, thank you for reviewing our BILL software. We are sorry for all the frustrations caused by our verification process. Our identity verification process protects our customers from financial fraud and potential cyber attacks. We reached out via your post on another Social Media site and your account has been successfully verified. Please continue to provide feedback as we are always working hard to improve our software.
Top BILL Accounts Payable & Receivable Alternatives
- Industry: Retail
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Great app for simplified business accounting
All experience has been relatively simplified and one of the better business accounts to manage Business expenses, and cash flow
Pros
I like how easy it was to set up an immediately put to use in order to get paid from customers with various payment options
Cons
I don’t like that there aren’t more options for the subscription. All the options available are kind of pricey.
Alternatives Considered
QuickBooks OnlineReasons for Switching to BILL Accounts Payable & Receivable
I chose Bill account payable and receivable over Quickbooks because Quickbooks has reputation for suddenly shutting down accounts without warning and I can’t be having that as a business ownerResponse from BILL
Whitney, thank you for your valuable feedback on BILL! We are thrilled that you found it easy to set your account up and immediately put the service to use to get paid from your customers with different payment options available. We appreciate your suggestions of having more options for subscriptions and have passed that on to our team. Customer feedback is valuable to us as we like to hear about what is working well for our customers.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Bill can help you streamline your day to day accounting needs
Very easy to use and was a breeze to set up
Pros
There is an option for them to email the customer to let them know you have received the invoice.
Cons
The emails come from "Bill" which some customers then assume it is spam. I think it should reference accounting in their title.
Response from BILL
Peggy, thank you for reaching out with your valuable feedback on BILL ! We love that you find the option to let customer know about receipt of invoice useful and that you find our platform easy to set up and use. We appreciate you sharing the feedback on emails sent by BILL to your customers and have passed that on to our team. Please continue to provide feedback as we are always working hard to improve our software.
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Bill.com is the slowest invoicing and funding provider of them all.
Worst ever. It takes a minimum of 45 minutes for an answer from chat support. It doesn't feel like anyone really cares about our time.
Pros
Bill.com is secure and it integrates with most accounting platforms.
Cons
The customer (not us) has a lot of control in scheduling the payment amount and date. The customer can also change the scheduled date even after it looks like its been paid. Whereas from our shoes we need to know we have been paid before we ship the product. After the invoice shows as paid the funding takes 7-8 business days or longer by ACH. This just isn't competitive. Its obvious that in addition to the 79 fee for use of the software that most of their revenue is generated by float on both our receivables and our payables. We don't want anyone to wait. It's important that all parties get paid as immediate as possible.
Reasons for Choosing BILL Accounts Payable & Receivable
We hoped to have faster funding and some sort of chargeback protection.Switched From
QuickBooks OnlineReasons for Switching to BILL Accounts Payable & Receivable
BrandnameResponse from BILL
Thank you for your feedback, Craig! I'm sorry to hear that you had a frustrating experience with receiving payments. If you still need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email with our customer support team. We are here to help and want to assist you promptly.
- Industry: Construction
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Pro Bill User
I am an employee and use this to help the finance team. Before using BILL we would have to hand receipts and purchase orders directly to someone in finance. It was inefficient and many employees would forget. Now i can do it at the time of purchase.
Pros
It is so easy for employees to use and upload their receipts.
Cons
There isn't anything I do not like. I like everything about it.
Response from BILL
Kirk, thank you for your spectacular review of BILL ! We are thrilled to hear that you find our platform easy to use and upload receipts. Also we are pleased to know about the role our software played to change the manual receipt handling process for you. Customer feedback is valuable to us as we like to hear about what is working well for our customers.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
BILL IS AWESOME!
BILL is very accurate, never ran into any troubles.
Pros
We have been using BILL for a bit and have had no issues.
Cons
Haven't ran into any! This system is very dependable!
Response from BILL
Thank you for your glowing review, Randall! We love that you have been able to use BILL with no issues. Customer feedback is valuable to us as we like to hear about what is working well for our customers and what if anything needs improved.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Great, User-Friendly Program
Bill has made it simple to file for reimbursement for personal expenses during work trips. It's a no-nonsense way to receive payments.
Pros
Bill makes it easy to file for reimbursement and track personal expenses.
Cons
I don't have much of anything to complain about with Bill!
Response from BILL
Thank you for your wonderful review, Dylan! We love that BILL is making it easy for you to file reimbursement and track personal expenses. Customer feedback is valuable to us as we like to hear about what is working well for our customers.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Full of bugs. Avoid at all cost
Their product is full of bugs. I couldn't enter my address so I was not able to get paid.
Response from BILL
Bernat, thank you for your feedback. We are sorry to hear that you had frustrating experience with our software, while trying to add your address and get paid. If you still need assistance, please send an email to [email protected] with your contact information, someone from our support team will gladly reach out to you directly to help.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
A Bit Pricey
I was not very happy. It was a bit overpriced and they were not receptive at all in helping me or negotiating.
Pros
This product was easy to use and utilize.
Cons
The pricing was the thing I liked least. The product seemed pretty high for the volume we did. We changed to melio. I also had to provide an accountants dashboard at $50 a month for my clients to get their product. Their product was still usually 70-80 a month. We switched to melio and pay less than $20 a month.
Reasons for Switching to BILL Accounts Payable & Receivable
I heard good things from others. Also I received payments from others through them.Response from BILL
Cheryl, we're sorry to hear about this experience, and we'd love to help. Do not hesitate to contact our team and follow this path: Log into your BILL account, navigate to Support (lower left-hand corner) then type in your question in the bot that will appear in the lower right-hand corner. Please select contact support. Thank you!
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
My 2 years experience with Bill.com
Pros
- We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors.
Cons
- Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review.
Response from BILL
Thank you for your valuable feedback on your experience with our BILL software! We are thrilled that you are finding our IVA useful and that it is easy to enter bills, track them and apply payments to partially paid bills. Also that the availability of payment methods and reports is handy. We are sorry for any frustrations caused by lack of details on some sync errors and connecting vendors with E-payments or wire payments. You are able to request a call/email/chat with our customer support by going to our website: https://help.bill.com/hc/en-us
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
AP made easier
Over all I love using BILL daily for AP processing.
Pros
The interface of BILL is easy to navigate and user-friendly compared to QB.
Cons
I occasionally get frustrated with the AI auto-populating feature while processing invoices.
Response from BILL
Thank you Jennifer for your five star review of our software! We love that you find our interface easy to navigate and user-friendly. We are sorry for any frustrations caused by our IVA system when processing invoices. We appreciate all feedback as we are always trying to improve our customer's experience with our software.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Bill , automate invoices
Something that could stand out and that helps its use a lot is its interface is simple without complicated menus and easy to use, this makes it productive and easy to adapt to new users, since it doesn’t require as much training to become familiar with the platform, in addition to has predefined templates that are ready to use
Pros
What I like about Bill is that it helps to automate finances. In my company we use it to process invoices and it does so in a matter of minutes. I like that it can be done in many ways to upload an invoice from your computer, emails or from your mobile phone with just a photo, Bill is a great help for the digital transformation of finance. He is scalable and can quickly generate invoices. Bill has a track status system that notifies if an invoice has been sent and thus have better control.
Cons
Something I don't like is that customer service is very slow to answer, when you need immediate attention this can be critical, since it delays the process due to long waiting times. A problem I've had is that I can't send many emails since they take it as duplicates, but this is due to the slow response they give in this way.
Response from BILL
Thank you for your excellent review, Adam! We're thrilled to hear that our service has been easy and helpful for you as a new user. We truly appreciate your kind words and we're going to share this with our product team, who always enjoy hearing positive feedback!
- Industry: Graphic Design
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Bill makes it easy to receive ACH payments from clients
Overall, Bill is a smooth, fast, and easy way to receive payments from clients paying via ACH.
Pros
Bill is a low-friction way of receiving payments for invoices. Even though I do not invoice through Bill, many of my clients use it to provide ACH payment, and this is quick and easy for all parties.
Cons
At first, I did not really understand what Bill was, as I was asked to join because a client wanted to use it to pay me. I have received multiple phone calls from Bill asking me for more information about my business, and I have declined, as I have no desire to add more features or upgrade my account because I am currently content with the way it works now.
Response from BILL
We appreciate you sharing your great experience with the app, especially receiving payments via ACH. We're going to share this with our product team, who always enjoy hearing positive feedback.
- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Aspects of Bill.com
Pros
1. Ease processing2. Approval Workflow3. Payment processing4. Initiate ACH invite
Cons
Easy to access the tool and easy to integration with another applications
Response from BILL
Guru, thank you for your feedback. We are thrilled to hear that approval workflows, payment processing and inviting vendors to use Epayments are working for you. We apologize for any frustrations that may have occurred when trying to access our software and integrating with other applications. If you need help with anything, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Bill.com Review
Pros
Easy to use. Great dashboard that makes it easy to do what needs to be done.
Cons
It does get a bit expensive for smaller businesses that need multiple users.
Response from BILL
Thank you, Laura, for your 5-star review! We are delighted to hear that our BILL software is easy to use and that the dashboard enhances your experience. We appreciate your feedback about cost and will pass that on to our team. If need any assistance going forward, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Getting our money on time
Pros
Some clients pay our invoices through Bill and it's so easy, Set up took a minute but after that, it's completely, well, non complicated. Like a good flight, when someone asks you about your flight you say "uh, it was fine.' because everything went as expected. Bill is the same.
Cons
Sometimes on high use days the interface is not as lightning fast as it is on other days.
Response from BILL
Thank you for your 5-star review! We are thrilled to hear that invoicing has been easy to manage. We appreciate your feedback on the speed of the interface and have passed that on to our production team. Please continue to provide any feedback that you might have as we are always looking for ways to make our service better.
- Industry: Farming
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Bill.com is a scam
This company is a scam. I have, in writing, confirmation of my credit limit, statement credit and monthly rewards. Even with confirmation in writing for months now, my credit limit was reduced with no notification and on time payments since inception.
Pros
It works when it wants to and when it does, it's fine. This shouldn't be complicated. It is a credit card.
Cons
Auto payments drafted from my account monthly which is fine. I usually pay all of my credit cards earlier than the due date anyways.
Response from BILL
Thank you Eugene for your feedback. We are glad the auto-payment being drafted monthly works. We are sorry for any frustrations caused by issues with your credit limit. Please reach out directly to our customer service at 1(435)731-5078.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Seems secure but user interface a bit clunky
Pros
The transactions seems secure which is really important whenever it comes to billing and invoicing, payments and transfer of funds.
Cons
The user interface for the dashboard and reporting of transactions somehow is kind of clunky and not the most intuitive.
Response from BILL
Thank you Cat for your five star review! We are glad to hear that you find the software secure when it comes to billing, invoicing, payments and transferring funds. We apologize for the difficulties caused by the reporting of transactions and that you find the user interface clunky. Please continue to provide your feedback as we value our users suggestions when planning for the future of the app.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great Accounting Software
Pros
The ease of filing paid invoices for future references.
Cons
Sometimes we run into issues with slow speeds.
Response from BILL
Hi, Alexa. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! If you have any further concerns, you can always reach out to our customer support by going to our website: https://help.bill.com/hc/en-us and we're happy to help!
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Bills, bills, bills!!!
Overall bill.com has made my job so much easier.
Pros
It makes paying our monthly bills so much easier than I had expected. Loooooove this software!
Cons
I wish I could send out 3 invites to new vendors instead of just two.
Response from BILL
Thank you so much for sharing your wonderful experience with our app, Felicia. We're going to share this with our product team, who always enjoy hearing positive feedback.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Worst Experience with Any Bill Payment Provider
Pros
We did not have any good experience with Bill.
Cons
Bill.com was been the worst payment provider our business has ever worked with. The customer service email disregards everything that you say, they do not allow you to call in with any questions or concerns. The company withheld funds for work we had performed for over 4 weeks without cause. This is a very shady and untrustworthy enterprise!
Response from BILL
We're sorry to hear about this experience with our app, Colleen. We'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
My Experience With Bill
Overall my experience with Bill was good and I got my payment very quickly.
Pros
Bill is an easy way for me to receive payment from brands who hire me as a freelancer.
Cons
It's a tad bit more expensive than I was expecting.
Response from BILL
Thank you for five-star review of our software Rochelle! We are thrilled to hear that our software has made it easy to receive payments. We will pass along your feedback on costs to our sales team. Please continue to provide any feedback that you might have.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Easy to use software for invoice approvals
Pros
Bill.com is easy to set up and use. I love the simplicity of approving partner invoices.
Cons
The reporting feature needs some upgrades. I would like the ability to see what individuals above me have approved in order to communicate timeliness with my partners.
Response from BILL
Thank you for your review, Dustin. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!
