User Reviews Overview
About RUN Powered by ADP
The RUN Powered by ADP (RUN) solution is designed to make your small business payroll quick and easy. With a streamlined process and powerful technology, you'll complete payroll in no time. Choose from basic payroll to a full...
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
RUN is a great, easy-to-use payroll solution
Having a sales rep available to respond to my inquiries is a huge convenience. The supplementary data and reports are appreciated, as well. I appreciate that your costs are less than those of similar businesses.
Pros
RUN powered by ADP has numerous benefits, but the fact that it gives workers access to their data and the ability to modify it is my favorite feature. One's contact info, W-2 withholdings, and payment options can all be changed. This frees up a lot of my time, which I can then use toward more pressing matters, like making sure everyone is paid.
Cons
It bothers me that the technology isn't as cutting-edge as the retail ADP. I also have experience in retail, where I find that updating information is less of a hassle than in wholesale.
Response from ADP
Katrina, thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about the Wholesale experience has been shared internally.
-Your RUN Team
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Lightweight and robust, for a price
Excellent piece of software, when Excel doesn't quite do enough and you need a more robust, purpose-built thing.
Pros
Simple and lightweight application that does the job for a small business. Better than a spreadsheet!
Cons
Nothing especially bad about RUN, but for a growing business it quickly becomes too basic above about 45 people.
- Industry: Gambling & Casinos
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
There are better products out there
The customer support leaves a lot to be desired. Friendly people, but they really have a poor set up to support their underdeveloped product. We’ve had so many glitches that go unexplained and it seems the customer support team are just as frustrated which really helps no one.
Pros
The simplicity of payroll makes things quick. It’s manually customizable.
Cons
Glitchy and poor customer service to support it.
Top RUN Powered by ADP Alternatives
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good product for payroll and workforce management
Used RUN for a few years and liked the payroll processing and reporting capability. However, pricing has become too high.
Pros
Easy to set up, use and maintain. The user interface is intuitive.
Cons
Pricing was higher than competitors. Not enough value for the money.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Office Manager
My experience has been very good with them.
Pros
It is very user friendly. I also like that you can save the reports you run every payroll. The customer service is also very good. Setting up was easy and the representative came and helped transfer things over from the other payroll service
Cons
The emails you get to add more features almost constantly.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Run is much more secure than other options. I felt like my data was safe.
It was ok, it is a big company so it's hard to find the person you need when you have a question.
Pros
If you ever have an issue, you can get customer service to help run payroll at the last minute so your team is paid on time.
Cons
It can be glitchy and there is a ton of turnover, so you never have a direct contact there for long.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Payroll Made Easy
My account manager is excellent. He is always responds quickly to any questions or problems I may have. It makes payroll simple.
Pros
It makes my job much easier. This gives me time to work on other projects.
Cons
There really isn't anything that I don't like about RUN.
Response from ADP
Hi Jennifer, thank you for your review of RUN. We love hearing that RUN delivers for you. We strive to add value through our services and give you time to focus on your day-to-day business.
-Your RUN Team
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Ease of use & efficient for small companies
It has been good thus far, but as we are growing, we'd like to look into something more integrated.
Pros
Easy to add PTO and view schedules, track requests, and assign managers. The customer service is great, easy chat option available
Cons
Reports could be more customized, does not sync PTO time with Google Calender
Alternatives Considered
BambooHRReasons for Choosing RUN Powered by ADP
Price, accuracy, dependability, and usabilitySwitched From
SurePayrollReasons for Switching to RUN Powered by ADP
We chose RUN with pricing, usability, and compliance in mind.Response from ADP
Melissa, Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about custom reports has been shared internally.
-Your RUN Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very good!
Pros
I've used Run for many years. It's a great program and easy to use. Reporting is quick as well.
Cons
I have zero complaints, works well. Very easy to use
Alternatives Considered
QuickBooks OnlineReasons for Switching to RUN Powered by ADP
It's a better product to use. Cost was good. Better reports.Response from ADP
Staci, thank you for your review of RUN. We love hearing that RUN delivers for you – and that you're enjoying RUN reporting. (Much more to come there!) We strive to add value through our services and give you time to focus on your day-to-day business.
-Your RUN Team
- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
LOVE RUN by ADP!! - for growing business this is a great product
Overall Run powered by ADP is great. They make it super easy and user friendly to run payroll and they also automatically do tax filings and W-2s. They also have a mobile app to make it convenient and the employee portal is great for them to have access. The Reports in ADP are phenomenal!
Pros
What I like most about RUN powered by ADP is that it is easy to setup and run payroll through also that they file tax filings, and the reports are great.
Cons
My least favorite thing about RUN powered by ADP is the pricing is a little bit more than some other Payroll providers in the market.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
The customer service is outstanding even late at night.
I have been using this software and ADP for 5 years. There have been more than a few times where something went seriously wrong on a payroll day and I was not able to run the payroll at my normal time. Inevitably, I am up late finishing it, "Murphy's law" happens, and I run into a problem on that particular night. It is nice to know I can get help when I need it.
Pros
This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.
Cons
ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.
Alternatives Considered
Paychex FlexReasons for Choosing RUN Powered by ADP
Reliability and certainty that my tax payments would be made for the business on time.Reasons for Switching to RUN Powered by ADP
My accountant at the time had some experience from clients using it and recommended it to me to use.Response from ADP
William,
We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs. We are glad to hear you find a user friendly experience within RUN along with quality support from the RUN Service Team.
Thank you for the feedback on the fee structure. We are always working to enhance RUN and delight our users so we value your insights.
- Your RUN Powered by ADP? Team
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Run Powered by ADP
I am glad to see that more attention has been given to the app. I used to have a lot of frustration with the app and have not seen as many problems as in the past. Please continue making improvements to the app!
Pros
It does the work of payroll for you! Storing a template for payroll, paying taxes for our business, easy to use reporting are just a few of the extremely helpful things Run ADP does. Love the app that is available!
Cons
When I to the Time Management area and it comes up in another screen, I find it very annoying that I cannot easily return to the Run program. Once I sign out of Time Management and try to go back to Run, it says I am not authorized to view this page. Would be very nice to return to Run without having to sign back in.
Response from ADP
Lynnette,
Thank you for providing this valuable feedback about your experience with RUN Powered by ADP?!
We are pleased to hear you find RUN Powered by ADP? to be easy and efficient, especially the mobile app that allows for on demand access!
I will relay your login access feedback to our Product Team for further review.
We thank you for your valued partnership and appreciate your insights!
- Your RUN Powered by ADP? Team
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Don't do it!
I have had nothing but problems with ADP. I am not a fan. I think that there are better alternatives like Quickbooks Payroll service. ADP has screwed up an employees wage garnishment resulting in fees. Their PTO tracking has limitations and the customer service is ridiculous.
Pros
There isn't much I like about this software. I think it isn't rocket science so a beginner could navigate it.
Cons
It has major limitations. Support is difficult to get ahold of. The company tries to sell you unnecessary products through scare tactic emails (ex. you are not in compliance).
Alternatives Considered
QuickBooks PayrollReasons for Choosing RUN Powered by ADP
Benefit Mall sold it's payroll division to ADP.Reasons for Switching to RUN Powered by ADP
ADP purchased our previous payroll service. At the time the transition was easier.- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Easy Payroll Run
Great!
Pros
Very simple to use. There is a Chat Button when you have questions. Most anytime I've had issues or concerns, someone was available to Chat and resolve what I'm needing. Customer Service has been on point. Reports are easy to find and use.
Cons
This is not their fault, because everyone needs a cut-off limit. However, you must run your payroll by a certain date and time, to get Direct Deposit and Live Checks received.
Response from ADP
Ashely, thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about the payroll cutoff date has been shared internally.
-Your RUN Team
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Ease of use is the Best feature
I would highly recommend it for ease of use! It’s one of the easiest programs to use and is employee friendly
Pros
I love how easy it is to use! You can do the onboarding or have your employee do it! I have looked at other, cheaper options but this system is really a no brainer!
Cons
If you have questions the customer service Dept is not great! Overall I find ADP to be lacking in the customer service area! I reach out to other school owners who use ADP for help, for the few times I’ve had questions or concerns
Response from ADP
Maggie, Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about service has been shared internally.
-Your RUN Team
- Industry: Religious Institutions
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Easy to Use for Small Start Ups
Starting my own non-profit, I was looking for ease of use to run payroll and submit taxes. There is so much to figure out when starting up and taxes and payroll seemed overwhelming to me. However, this has Run ADP has made this all a 5 minute part of my month. And, I have no stress that I am in compliance. I thought ADP was only for large companies, but well worth the investment to save me lots of time.
Pros
The best part of ADP is the real live person you can call to get help in setting up and with any questions.
Cons
I got a lot of follow up sales calls for other aspects, but told them no, but kept receiving the calls.
Response from ADP
Rhonda, thank you for your review of RUN Powered by ADP®. We love hearing that our product delivers for you. Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.
-Your RUN Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
my opinion 2
adp paying our payroll taxes is a task taken out of our hands and is done correctly and cost very little.
Pros
easy for employees to see their hours and pay stubs. very easy to set up new employees in their system and have things work the first time.
Cons
app sometimes does not work so employees can not clock in or out. this then has to be corrected by admin so it adds extra work for them when things lock up
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Pretty good. Reliable. Ach and Direct Deposit
Pretty good. Lot of kinks when setting up and lots of issues but once dialed in easy to use and works well.
Pros
Just easy to use. Could have better training to use features if they are available. Does the job.
Cons
Separate charge for w2s at year end. Unable to cancel payroll once submitted even if it’s before with draw.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
ADP RUN for a Law Firm
Overall ADP run has allowed us to spend time on our business as when working with ADP the system is easy to use.
Pros
One stop shop for anything payroll in one portal. Simple and easy to use. Onboarding is quick
Cons
It’s hard to find a con as I’ve had a great experience with ADP.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Run Powered by ADP
Pros
Run is very easy to use and is great for smaller companies. You are even able to work with your specialist to get WC insurance set up on your platform, but of course for an additional cost. It also integrates with a time clock portal to import your hourly employees, hours, including overtime.
Cons
We have not had any issues when using this platform.
Response from ADP
Cindy,
Thank you for taking the time to post this review of RUN Powered by ADP®.
How wonderful to hear that RUN® provides you with the information and access you require at your fingertips, empowering you to focus on your business!
We appreciate your valuable insights!
-Your RUN Powered by ADP® Team
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Run Powered by ADP is great online software for busy office managers
Excellent resource for busy office managers / HR professionals. Keeps me on track and on time.
Pros
The graphs, calendars, and reminders make it easy to stay organized. Easy payroll and W-2s. Direct deposit. Paperless. Onboarding and offboarding employees accurately. Vacation/leave tracking.
Cons
I haven't had any problems using this software. And it's online, so if I need to run payroll while I'm away from the office, I can still do that.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Run will help your small business
Pros
It is very user friendly. For small business it gets the job done. I would encourage everyone to get their HR support and the legal club. That gets you access to lawyers for a 30 minute consultation and can help you make the right decision for your company. Payroll, taxes, garnishments, and more become very easy to do when you have Run.
Cons
After you get over 50 people it's limitations start to become apparent. Sometimes the system glitches and a raise you put in doesn't happen on the paycheck. The customer support is often not based in America but it isn't terrible. The worst part about the customer support are they waits, but over the past few months they have gotten shorter.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Reliable, easy, and great customer service
It's extremely user friendly, employees can log in to see pay stubs and reports about their pay, customer service is exceptional, and it's not very costly, considering the amount of time it would take me to do this on my own.
Pros
I've had to rely on customer support a few times, whether for questions or the occasional mistake in processing. I've never had an issue that wasn't solved within five minutes. I can open a chat or give them a call, and they either fix it for me or teach me what I need to know. I'm sent a reminder when it's time to run payroll. I especially like that any of the reports can be exported to Excel.
Cons
Once you submit a payroll, you can't edit it. It would be nice if you could complete a payroll, then view some of the resulting reports to identify an errors, then submit it. But, once you click submit, you have to get support involved to change anything. Also, though it's very easy to export any report to Excel, they are formatted to be viewed, not necessarily used for analysis. For example, a report might have multiple occurrences of column titles in the same column as numerical data, in addition to having subtotals in the same column as data. Employee name and date appear above each data set and not on the same row as the data.
Response from ADP
Thank you for your exceptional review of RUN Powered by ADP?!
We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient! The RUN? Service Team is always here to provide quality support, right in the moment you need it and we are thrilled to hear that has been your experience.
Your feedback and insights are important to us so that we can continue to deliver you with the products and tools that enhance your business. Our team would be happy to discuss reports in more depth with you, we look forward to hearing from you.
- Your RUN Powered by ADP? Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
RUN Powered by ADP is an Essential Tool for any Small Business
Pros
I love that I can access my employee data and pay employees via any secure computer. It was invaluable during the shutdown when we were working remotely. My payroll processing is a cinch. It's the most user-friendly payroll program I've ever used.
Cons
There is no downside to working with this software.
Response from ADP
Angela,
Thank you for your review of RUN Powered by ADP?.
We love hearing that our RUN Powered by ADP? is easy and intuitive for you!
We appreciate your feedback and as always we continue to strive to add value to your organization and to add time back into your day through our products and services.
- Your RUN Powered by ADP? Team
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Makes Payroll Simple and Easy
Pros
I used RUN powered by ADP with a company I previously owned with 5 employees. For probably all business owners doing payroll, withholding, and taxes is the biggest stress. RUN was a simple and easy to use for my payroll. You can change employees hours or wages each week by logging into their web portal. It takes no time at all to process the payroll. For the salary employees it was simple to have a reoccurring payroll payment to them every two weeks. It will send the employees all of their information for their direct deposits. The employee can also login to see all his or her information.
Best of all at the end of the year the taxes and forms paperwork is all taken care of for you. They will automatically send out the W2s to the employees. This relieves a lot of stress at the end of the year when it comes to taxes.
I had to call customer service a few times for questions and help. Their customer service is top notch and very helpful. They have logged into my computer and showed me everything I needed to know.
This is a great option for payroll for businesses.
Cons
The only con I could mention is the cost for the service. Of course we all want things to be less expensive but this was a little more expensive than most payroll services. The quality is outstanding so you definitely get what you pay for. RUN has so many extra features that most do not. Aside from the additional cost for RUN I would still recommend it from all the others I have used.