RUN Powered by ADP Reviews

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews
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User Reviews Overview

About RUN Powered by ADP

The RUN Powered by ADP (RUN) solution is designed to make your small business payroll quick and easy. With a streamlined process and powerful technology, you'll complete payroll in no time. Choose from basic payroll to a full...

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Feature ratings

Value for Money
4.2
Functionality
4.4
Ease of Use
4.4
Customer Support
4.3

Browse RUN Powered by ADP Reviews

788 of 788 reviews
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Katrina
Katrina
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 02/10/2023

RUN is a great, easy-to-use payroll solution

Having a sales rep available to respond to my inquiries is a huge convenience. The supplementary data and reports are appreciated, as well. I appreciate that your costs are less than those of similar businesses.

Pros

RUN powered by ADP has numerous benefits, but the fact that it gives workers access to their data and the ability to modify it is my favorite feature. One's contact info, W-2 withholdings, and payment options can all be changed. This frees up a lot of my time, which I can then use toward more pressing matters, like making sure everyone is paid.

Cons

It bothers me that the technology isn't as cutting-edge as the retail ADP. I also have experience in retail, where I find that updating information is less of a hassle than in wholesale.

Response from ADP

Katrina, thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about the Wholesale experience has been shared internally.
 
-Your RUN Team

Replied 26/02/2024
Sarah
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/01/2025

Lightweight and robust, for a price

Excellent piece of software, when Excel doesn't quite do enough and you need a more robust, purpose-built thing.

Pros

Simple and lightweight application that does the job for a small business. Better than a spreadsheet!

Cons

Nothing especially bad about RUN, but for a growing business it quickly becomes too basic above about 45 people.

Allison
  • Industry: Gambling & Casinos
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
5
Customer Support
2

3
Reviewed on 23/08/2024

There are better products out there

The customer support leaves a lot to be desired. Friendly people, but they really have a poor set up to support their underdeveloped product. We’ve had so many glitches that go unexplained and it seems the customer support team are just as frustrated which really helps no one.

Pros

The simplicity of payroll makes things quick. It’s manually customizable.

Cons

Glitchy and poor customer service to support it.

Top RUN Powered by ADP Alternatives

Steven
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
5
Customer Support
2

4
Reviewed on 16/12/2024

Good product for payroll and workforce management

Used RUN for a few years and liked the payroll processing and reporting capability. However, pricing has become too high.

Pros

Easy to set up, use and maintain. The user interface is intuitive.

Cons

Pricing was higher than competitors. Not enough value for the money.

Angela
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 16/01/2025

Office Manager

My experience has been very good with them.

Pros

It is very user friendly. I also like that you can save the reports you run every payroll. The customer service is also very good. Setting up was easy and the representative came and helped transfer things over from the other payroll service

Cons

The emails you get to add more features almost constantly.

Verified Reviewer
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
3

5
Reviewed on 02/09/2024

Run is much more secure than other options. I felt like my data was safe.

It was ok, it is a big company so it's hard to find the person you need when you have a question.

Pros

If you ever have an issue, you can get customer service to help run payroll at the last minute so your team is paid on time.

Cons

It can be glitchy and there is a ton of turnover, so you never have a direct contact there for long.

Jennifer
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/01/2024

Payroll Made Easy

My account manager is excellent. He is always responds quickly to any questions or problems I may have. It makes payroll simple.

Pros

It makes my job much easier. This gives me time to work on other projects.

Cons

There really isn't anything that I don't like about RUN.

Response from ADP

Hi Jennifer, thank you for your review of RUN. We love hearing that RUN delivers for you. We strive to add value through our services and give you time to focus on your day-to-day business.
 
-Your RUN Team

Replied 26/02/2024
Melissa
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2024

Ease of use & efficient for small companies

It has been good thus far, but as we are growing, we'd like to look into something more integrated.

Pros

Easy to add PTO and view schedules, track requests, and assign managers. The customer service is great, easy chat option available

Cons

Reports could be more customized, does not sync PTO time with Google Calender

Alternatives Considered

BambooHR

Reasons for Choosing RUN Powered by ADP

Price, accuracy, dependability, and usability

Switched From

SurePayroll

Reasons for Switching to RUN Powered by ADP

We chose RUN with pricing, usability, and compliance in mind.

Response from ADP

Melissa, Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about custom reports has been shared internally.
 
-Your RUN Team

Replied 08/08/2024
Staci
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/03/2024

Very good!

Pros

I've used Run for many years. It's a great program and easy to use. Reporting is quick as well.

Cons

I have zero complaints, works well. Very easy to use

Alternatives Considered

QuickBooks Online

Reasons for Switching to RUN Powered by ADP

It's a better product to use. Cost was good. Better reports.

Response from ADP

Staci, thank you for your review of RUN. We love hearing that RUN delivers for you – and that you're enjoying RUN reporting. (Much more to come there!) We strive to add value through our services and give you time to focus on your day-to-day business.
 
-Your RUN Team

Replied 08/08/2024
Erinn
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 05/11/2024

LOVE RUN by ADP!! - for growing business this is a great product

Overall Run powered by ADP is great. They make it super easy and user friendly to run payroll and they also automatically do tax filings and W-2s. They also have a mobile app to make it convenient and the employee portal is great for them to have access. The Reports in ADP are phenomenal!

Pros

What I like most about RUN powered by ADP is that it is easy to setup and run payroll through also that they file tax filings, and the reports are great.

Cons

My least favorite thing about RUN powered by ADP is the pricing is a little bit more than some other Payroll providers in the market.

William
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 15/02/2021

The customer service is outstanding even late at night.

I have been using this software and ADP for 5 years. There have been more than a few times where something went seriously wrong on a payroll day and I was not able to run the payroll at my normal time. Inevitably, I am up late finishing it, "Murphy's law" happens, and I run into a problem on that particular night. It is nice to know I can get help when I need it.

Pros

This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.

Cons

ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.

Alternatives Considered

Paychex Flex

Reasons for Choosing RUN Powered by ADP

Reliability and certainty that my tax payments would be made for the business on time.

Reasons for Switching to RUN Powered by ADP

My accountant at the time had some experience from clients using it and recommended it to me to use.

Response from ADP

William,

We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs. We are glad to hear you find a user friendly experience within RUN along with quality support from the RUN Service Team.

Thank you for the feedback on the fee structure. We are always working to enhance RUN and delight our users so we value your insights.

- Your RUN Powered by ADP? Team

Replied 16/02/2021
Lynnette
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 29/08/2019

Run Powered by ADP

I am glad to see that more attention has been given to the app. I used to have a lot of frustration with the app and have not seen as many problems as in the past. Please continue making improvements to the app!

Pros

It does the work of payroll for you! Storing a template for payroll, paying taxes for our business, easy to use reporting are just a few of the extremely helpful things Run ADP does. Love the app that is available!

Cons

When I to the Time Management area and it comes up in another screen, I find it very annoying that I cannot easily return to the Run program. Once I sign out of Time Management and try to go back to Run, it says I am not authorized to view this page. Would be very nice to return to Run without having to sign back in.

Response from ADP

Lynnette,

Thank you for providing this valuable feedback about your experience with RUN Powered by ADP?!

We are pleased to hear you find RUN Powered by ADP? to be easy and efficient, especially the mobile app that allows for on demand access!

I will relay your login access feedback to our Product Team for further review.

We thank you for your valued partnership and appreciate your insights!

- Your RUN Powered by ADP? Team

Replied 04/09/2019
Nessa
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
2

2
Reviewed on 08/07/2022

Don't do it!

I have had nothing but problems with ADP. I am not a fan. I think that there are better alternatives like Quickbooks Payroll service. ADP has screwed up an employees wage garnishment resulting in fees. Their PTO tracking has limitations and the customer service is ridiculous.

Pros

There isn't much I like about this software. I think it isn't rocket science so a beginner could navigate it.

Cons

It has major limitations. Support is difficult to get ahold of. The company tries to sell you unnecessary products through scare tactic emails (ex. you are not in compliance).

Alternatives Considered

QuickBooks Payroll

Reasons for Choosing RUN Powered by ADP

Benefit Mall sold it's payroll division to ADP.

Reasons for Switching to RUN Powered by ADP

ADP purchased our previous payroll service. At the time the transition was easier.
Ashley
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/10/2023

Easy Payroll Run

Great!

Pros

Very simple to use. There is a Chat Button when you have questions. Most anytime I've had issues or concerns, someone was available to Chat and resolve what I'm needing. Customer Service has been on point. Reports are easy to find and use.

Cons

This is not their fault, because everyone needs a cut-off limit. However, you must run your payroll by a certain date and time, to get Direct Deposit and Live Checks received.

Response from ADP

Ashely, thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about the payroll cutoff date has been shared internally.
 
-Your RUN Team

Replied 26/02/2024
Magie
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
1

5
Reviewed on 14/09/2023

Ease of use is the Best feature

I would highly recommend it for ease of use! It’s one of the easiest programs to use and is employee friendly

Pros

I love how easy it is to use! You can do the onboarding or have your employee do it! I have looked at other, cheaper options but this system is really a no brainer!

Cons

If you have questions the customer service Dept is not great! Overall I find ADP to be lacking in the customer service area! I reach out to other school owners who use ADP for help, for the few times I’ve had questions or concerns

Response from ADP

Maggie, Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about service has been shared internally.

-Your RUN Team

Replied 02/10/2023
Rhonda
  • Industry: Religious Institutions
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/06/2023

Easy to Use for Small Start Ups

Starting my own non-profit, I was looking for ease of use to run payroll and submit taxes. There is so much to figure out when starting up and taxes and payroll seemed overwhelming to me. However, this has Run ADP has made this all a 5 minute part of my month. And, I have no stress that I am in compliance. I thought ADP was only for large companies, but well worth the investment to save me lots of time.

Pros

The best part of ADP is the real live person you can call to get help in setting up and with any questions.

Cons

I got a lot of follow up sales calls for other aspects, but told them no, but kept receiving the calls.

Response from ADP

Rhonda, thank you for your review of RUN Powered by ADP®. We love hearing that our product delivers for you. Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you.

-Your RUN Team

Replied 07/07/2023
Robert
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/06/2023

my opinion 2

adp paying our payroll taxes is a task taken out of our hands and is done correctly and cost very little.

Pros

easy for employees to see their hours and pay stubs. very easy to set up new employees in their system and have things work the first time.

Cons

app sometimes does not work so employees can not clock in or out. this then has to be corrected by admin so it adds extra work for them when things lock up

Jaime
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 27/05/2023

Pretty good. Reliable. Ach and Direct Deposit

Pretty good. Lot of kinks when setting up and lots of issues but once dialed in easy to use and works well.

Pros

Just easy to use. Could have better training to use features if they are available. Does the job.

Cons

Separate charge for w2s at year end. Unable to cancel payroll once submitted even if it’s before with draw.

Ramon
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/02/2023

ADP RUN for a Law Firm

Overall ADP run has allowed us to spend time on our business as when working with ADP the system is easy to use.

Pros

One stop shop for anything payroll in one portal. Simple and easy to use. Onboarding is quick

Cons

It’s hard to find a con as I’ve had a great experience with ADP.

Cindy
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2021

Run Powered by ADP

Pros

Run is very easy to use and is great for smaller companies. You are even able to work with your specialist to get WC insurance set up on your platform, but of course for an additional cost. It also integrates with a time clock portal to import your hourly employees, hours, including overtime.

Cons

We have not had any issues when using this platform.

Response from ADP

Cindy,

Thank you for taking the time to post this review of RUN Powered by ADP®.

How wonderful to hear that RUN® provides you with the information and access you require at your fingertips, empowering you to focus on your business!

We appreciate your valuable insights!

-Your RUN Powered by ADP® Team

Replied 16/11/2021
Sheila
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/10/2022

Run Powered by ADP is great online software for busy office managers

Excellent resource for busy office managers / HR professionals. Keeps me on track and on time.

Pros

The graphs, calendars, and reminders make it easy to stay organized. Easy payroll and W-2s. Direct deposit. Paperless. Onboarding and offboarding employees accurately. Vacation/leave tracking.

Cons

I haven't had any problems using this software. And it's online, so if I need to run payroll while I'm away from the office, I can still do that.

Chad
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 22/11/2022

Run will help your small business

Pros

It is very user friendly. For small business it gets the job done. I would encourage everyone to get their HR support and the legal club. That gets you access to lawyers for a 30 minute consultation and can help you make the right decision for your company. Payroll, taxes, garnishments, and more become very easy to do when you have Run.

Cons

After you get over 50 people it's limitations start to become apparent. Sometimes the system glitches and a raise you put in doesn't happen on the paycheck. The customer support is often not based in America but it isn't terrible. The worst part about the customer support are they waits, but over the past few months they have gotten shorter.

Verified Reviewer
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 03/10/2019

Reliable, easy, and great customer service

It's extremely user friendly, employees can log in to see pay stubs and reports about their pay, customer service is exceptional, and it's not very costly, considering the amount of time it would take me to do this on my own.

Pros

I've had to rely on customer support a few times, whether for questions or the occasional mistake in processing. I've never had an issue that wasn't solved within five minutes. I can open a chat or give them a call, and they either fix it for me or teach me what I need to know. I'm sent a reminder when it's time to run payroll. I especially like that any of the reports can be exported to Excel.

Cons

Once you submit a payroll, you can't edit it. It would be nice if you could complete a payroll, then view some of the resulting reports to identify an errors, then submit it. But, once you click submit, you have to get support involved to change anything. Also, though it's very easy to export any report to Excel, they are formatted to be viewed, not necessarily used for analysis. For example, a report might have multiple occurrences of column titles in the same column as numerical data, in addition to having subtotals in the same column as data. Employee name and date appear above each data set and not on the same row as the data.

Response from ADP

Thank you for your exceptional review of RUN Powered by ADP?!

We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient! The RUN? Service Team is always here to provide quality support, right in the moment you need it and we are thrilled to hear that has been your experience.

Your feedback and insights are important to us so that we can continue to deliver you with the products and tools that enhance your business. Our team would be happy to discuss reports in more depth with you, we look forward to hearing from you.

- Your RUN Powered by ADP? Team

Replied 11/10/2019
Angela
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/04/2022

RUN Powered by ADP is an Essential Tool for any Small Business

Pros

I love that I can access my employee data and pay employees via any secure computer. It was invaluable during the shutdown when we were working remotely. My payroll processing is a cinch. It's the most user-friendly payroll program I've ever used.

Cons

There is no downside to working with this software.

Response from ADP

Angela,

Thank you for your review of RUN Powered by ADP?.

We love hearing that our RUN Powered by ADP? is easy and intuitive for you!

We appreciate your feedback and as always we continue to strive to add value to your organization and to add time back into your day through our products and services.

- Your RUN Powered by ADP? Team

Replied 05/05/2022
Verified Reviewer
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/08/2018

Makes Payroll Simple and Easy

Pros

I used RUN powered by ADP with a company I previously owned with 5 employees. For probably all business owners doing payroll, withholding, and taxes is the biggest stress. RUN was a simple and easy to use for my payroll. You can change employees hours or wages each week by logging into their web portal. It takes no time at all to process the payroll. For the salary employees it was simple to have a reoccurring payroll payment to them every two weeks. It will send the employees all of their information for their direct deposits. The employee can also login to see all his or her information.

Best of all at the end of the year the taxes and forms paperwork is all taken care of for you. They will automatically send out the W2s to the employees. This relieves a lot of stress at the end of the year when it comes to taxes.

I had to call customer service a few times for questions and help. Their customer service is top notch and very helpful. They have logged into my computer and showed me everything I needed to know.

This is a great option for payroll for businesses.

Cons

The only con I could mention is the cost for the service. Of course we all want things to be less expensive but this was a little more expensive than most payroll services. The quality is outstanding so you definitely get what you pay for. RUN has so many extra features that most do not. Aside from the additional cost for RUN I would still recommend it from all the others I have used.

788 reviews