eposbuddy Reviews

Pros

Cost - Epos buddy is a cheaper overall then our previous supplier. With a range of benefits. We are getting more, for less.

Cons

Some aspects are fairly technical, our previous manager did not see the benefits of using them. Fortunately our new manager has been able to grasp a range of new features & is beginning to make use of them.

Alternatives Considered

Square Payments

Reasons for Choosing eposbuddy

Cost mainly

Switched From

PayPal Zettle

Reasons for Switching to eposbuddy

Recommendations from local business group (Barbi) & cost.

Pros

I love the till system. Easy to use and generally 'just works'. We signed up for the EposBuddy app where we can advertise and give customers loyalty through the accrual of points (5% of their spend back as app credit) and seasonal vouchers

Cons

The app has features promised (vouchers that can only be applied to one group of customers), scheduling push notifications, single use vouchers... but these functions don't work. Currently when adding a voucher it gets made available to everyone... push notifications have to be sent immediately and cannot be scheduled and all vouchers can be reused unlimited times. The app has absolutely incomparable potential and could be an industry leading bit of kit if some of the issues were ironed out... Given the cost of the system, I am a bit irritated at the lack of functionality in certain places.

Pros

Technical support is brilliant, always on hand and knowledgeable to solve any problems.

Cons

Biggest con is the sales team, spinning you misleading information to get a sale. The sales pitch was misleading with many features that were demonstrated to us as selling points not included in the purchase, I was not aware of this at the time of purchase. There were also some capabilities in terms of additional hardware options sold to as great options for the future (Which we discussed we would plan to add and was told is was easy to do), when I returned and requested to purchase those extras was informed I should have brought a different till, when I initially took out the deal it would have cost us around £100 extra (£200 total I believe) as an existing customer I would need to purchase a full new system at over £600 all to then purchase the add ons I had initially been told it would be possible to utilise.

Pros

The great things about Eposbuudy is that once it's all set up, you can track your stock levels, know when to order stock and its really helpful to see what days you are busy, your staff sales and making it easier when you come to do your accounts.

Cons

Unfortunately we have a lot of stock - over 1000 items, its been painstaking to add them all on and create barcodes for each item. The training manuals aren't great and when we had live training via zoom it wasn't that helpful. The system seems geared for cafes/restaurants.

Pros

ICR Touch is a very simple till system but after years working for the big PubCos has just about every feature they would have from their various till systems. What I like most is the ability to login from any mobile device and access up to the minute sales and stock information.

Cons

Pocket Touch tends to crashed a lot and even after sync doesn't always pull all the promotions through from Mix & Match.

Alternatives Considered

Epos Now

Reasons for Choosing eposbuddy

Outdated didnt have cloud capicity and sub menus.

Reasons for Switching to eposbuddy

Cost

Pros

The till support is excellent. Phone calls are answered quickly and all issues I’ve had were resolved within a few minutes of me calling.

Cons

Would love a feature where food orders cannot be put through the till before a certain time

Pros

Can't work in todays field without it.. self explanation and ease of use with totals at the end if the day to show profits.

Cons

Abit big but if that's all not too bad.