User Reviews Overview
About ADP TotalSource
ADP TotalSource is a full-service HR solution for SMBs. It provides cloud-based HR technology paired with a team of experts to help businesses handle payroll, employment tax, employee benefits and benefits administration, HR...
Learn moreAll ADP TotalSource Reviews Apply filters
Browse ADP TotalSource Reviews
All ADP TotalSource Reviews Apply filters
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
-
Review Source
Financial management services by ADP.
ADP Total source helps me every month to find my payroll details, my leave counts, my exception and tax deduction information very easily from one portal. It is very simple to use just login, and it starts working.
Pros
Very convenient method of managing payroll. I like the feature that can login anytime and keep track on our salary records, HR, benefits across the things.
Cons
It's difficult to understand some of features like managing taxes. I would love if reports will become more easily for benefits. Customer support is not very responsive.
- Industry: Public Relations & Communications
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
ADP TotalSource is a Real Asset to Small Businesses
As a small business, I find it a great help with running the office efficiently and freeing me up to concentrate on other tasks at hand.
Pros
ADP TotalSource saves me so much time especially with new hires. I don't have to remember when they qualify to receive benefits such as healthcare and 401K. They are sent enrollment emails automatically from ADP.
Cons
Their lack of transparency in billing always bothered me. However, they have recently updated their site and billing protocol. Though there was a learning curve to their new site in terms of inputting payroll, but thankfully they helped us through it with advance tutoring from a team member prior to the change over. My main ongoing concern is the lack of health insurance companies to choose from and the staggering costs. We are probably one of the only companies that still pays 100% for our staff's health insurance. We originally joined the PEO thinking we would get better rates being part of such a large group as opposed to rates for a small company. However, that does not seem to be the case. We have very limited choices and the prices go up double digits each year. We understand that is in part due to the terrible state of health insurance in the USA, which should not be for profit.
Reasons for Switching to ADP TotalSource
Their pricing was so close we figured, better the devil you know then to leap into an unknown group. After all, ADP has been around since 1949 (at least for payroll services) and that reputation made us feel safer.- Industry: Defense & Space
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Lowest cost, but track record on service
Mediocre. If we could find another provider who is within 5% of ADP's cost, we would switch.
Pros
Overall cost seems to be the lowest - we evaluate other PEOs at least every other year, and no one has been able to beat the price.
Cons
We are in Massachusetts, which requires us to contribute to PFML. ADP pulls the funds for this but is chronically late in paying the state, resulting in additional fees and interest (which ADP has to pay), as well as dunning letters. The PFML administrators have told us that many Massachusetts companies that use ADP TotalSource have trouble getting these fees paid. Nonetheless, it is our responsibility to make sure ADP makes these payments. So, we spend a lot of time chasing them to ensure that the state gets paid.
The service is highly variable. For the most part, the service has been poor and has gotten worse over time. We currently have a couple of people supporting us who are very responsive and that's a nice change.
The underlying software systems seem outdated.
Response from ADP
Hi Kendra, thank you so much for the review! We will be in touch shortly to ensure your needs are being met with ADP TotalSource. Have a great day!
Top ADP TotalSource Alternatives
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Solid platform
Overall a positive experience - most of the issues that I’ve experienced have or are getting fixed.
Pros
Your support when calling in is good. They are always able to assist.
Cons
EVerify photo matching was a big issue but i think its been fixed. I think ADP should offer mailing checks to employee homes if there is an issue with their banking.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
SIMPLY THE BEST
OVERALL HAPPY, USING SINCE 2014. NEVER HAVE A ISSUE. I WISH ADP SEPARATE WORKERS COMP CHARGES FOR OUR REFERENCES
Pros
CUSTOMER SERVICE IS ALWAYS GREAT. EASY TO ACCESS THEM THROUGH CHAT SERVICE
Cons
COMPLICATED REPORTS PROCEDURE. I WAS NOT HAPPY THE WAY ADP HANDLES, COMUNICATED N OUR ERTC CREDIT
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
The total source of frustration
My predecessor chose ADP TS in a hope to streamline and consolidate all of the payroll, benefit administration and HR management into one platform. The TS platform is very clunky and not intuitive at all - whether it be the prep of payroll, the access of reports, trying to decide what benefits you want - none of it was easy. I have used ADP Total Run for other employers and it is so easy and while you don't have a dedicated team, you can chat with someone pretty quickly and get your questions answered. I always had a hard time getting my questions answered with TS. The cost per employee compared to ADP Run or any other platform I have used was much higher and I could not figure out what I was getting for all of the extra fees. Also, they bury their fees in the workers comp and benefit admin stuff so you can't tell how much you are actually paying. I think this may have been my worse payroll experience in my 40 years as an accountant.
Pros
Almost nothing. I found very little to like about their software or support.
Cons
The support we received from our "team"? It was a random list of names of folks you could never reach or get a response if you emailed them.
Response from ADP
Hi Walter, Thank you for posting a review. We’re sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk with you and investigate your feedback further and how we can make things right. If you are interested, email your contact information and company name to [email protected]. Looking forward to hearing from you.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
ADP review CD 10-24-24
Overall it has been a good platform, ease of use and extremely helpful with empoyee taxes and payments.
Pros
Whenever I deal with my HR Business Partner, she has been able to walk with me through the problem I am facing and have been able to clearly explain how to resolve it. When reaching out my HR Business Partner, [sensitive content hidden] she is quick to respond, easy to understand and patient with my learning.
Cons
Sometimes I've waited 2 weeks for the Tax department to respond to a Case I opened. 1 has never been responded to. [sensitive content hidden] has been extremely difficult to reach and rarely is helpful with the explanations.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Essential element -
ADP is an essential element in our operation - excellent partner. Our HR representative [sensitive content hidden] is amazing.
Pros
Great resource for both our administration and staff.
Cons
There can be some wait time issues for services - but they are never too long.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
Controller & Factual CFO
Positive: All-in-one HR & PR service throughout the US, and inability to have direct access via email or phone with your reps.
Pros
All-in-one HR & PR service throughout the US.
Cons
inability to have direct access via email or phone with your reps.
Alternatives Considered
myStaffingProReasons for Choosing ADP TotalSource
service and costs and better service and dedicated supportSwitched From
TriNet ZenefitsReasons for Switching to ADP TotalSource
better service and cost and ease of use.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Fantastic service
Excellent what more! Reactive and helpful account managers and partners.
Pros
Professional service. all points are covered. Would not consider not using ADP TS.
Cons
Can sometimes be too bureaucratic, but ADP TS is quite thorough.
Alternatives Considered
InsperityReasons for Switching to ADP TotalSource
Better overall service and competitive pricing.- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
About ADP Total Source for MCHC_OGW
Pros
HR representative is a hard dedicated worker
Cons
No support from the Payroll team. I have to call each time I run payroll. The system is not calculating accruals properly and it is creating problems with the staff. We will be changing the policies so it will be more simple and accurate.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Satisfied Client
The people are their best asset. looking forward to the software update (only 2 more weeks) I think that will help with all of our reporting and usability issues.
Pros
Payroll processing is fairly simple. my direct reps, [sensitive content hidden] (payroll) and Goldie (admin) are great and alway seem to make a great effort to assist us.
Cons
software is a little outdated, integration between total source and time clock are poor. reports are not always what we need and cant be customized, not a lot of choices.
Alternatives Considered
InsperityReasons for Switching to ADP TotalSource
Price was an important factor but it was really important to be able to provide a wide rage of benefits for employees.- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
long time client.
We have been a client for 10+ years. It's been on the expensive side, but it has helped us figure things out on the HR end very well.
Pros
It covers almost everything HR related. I really like our current ADP rep, [sensitive content hidden]. She's been one of the most helpful reps that we've ever had.
Cons
Sometimes, it's difficult to get help or responses from staff.
Alternatives Considered
TriNetReasons for Choosing ADP TotalSource
felt time to upgrade and cost wasn't much more.Switched From
RUN Powered by ADPReasons for Switching to ADP TotalSource
been with ADP too long and the benefits didnt' seem worth the change.- Industry: Primary/Secondary Education
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Good Service, somewhat costy
Pros
Our Business Partner and, Payroll specialist do a wonderful job assisting us and making the whole process flow smoothly. Responsive and quick to resolve issues, we know any issues will be handled quickly, professionally with a friendly attitude.
Our Business Partners always do a great job helping with making Benefit selections and open enrollment.
The on-line system is fairly straight forward, and there is always our team we can contact if we run into any challenges.
Cons
Pricing model being percentage based does mean that when we raise salaries ADP's fee increases the same percentage.
Alternatives Considered
QuickBooks EnterpriseReasons for Switching to ADP TotalSource
Familiarity with ADP for payroll, ADP reputation as leader in workspace- Industry: Mining & Metals
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Corporate size benefits for a Small Business.
Excellent experience. Used them for many years now. Very happy with the program they offer.
Pros
Quality Corporate size benefits at a competitive cost.
Cons
Sometimes problem resolution using the portal isn't the quickest
Alternatives Considered
InsperityReasons for Switching to ADP TotalSource
Benefit offering better compared to offering from Insperity- Industry: Information Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
User Friendly HR/Payroll Application
I have thoroughly enjoyed using ADP. All Staff/Reps I have interacted with have been great. Always ready to help and always have an answer or know where to go to get the information.
Pros
I enjoy the ease of using ADP. Whether it is setting up employees or completing payroll. Any issues or instances that are out of the norm are easily remedied by calling Customer service or reaching out to your Reps.
Cons
Sometimes reports or information is difficult to find. Navigating the portal can be a hassle sometimes. Especially when you just want to be able to find yourself real quick, but just calling in to Customer Service remedies that. A rep can always navigate you. I do not like that there are muliple portals to have to log into.
Alternatives Considered
QuickBooks PayrollReasons for Switching to ADP TotalSource
ADP seemed more functional and the apperance of the portal seemed user frienldy.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Owner administrator
Overall, experience has been excellent. Definitely has removed any payroll tax issues that could arise.
Pros
The best part about having ADP handle your payroll you have the confidence that they know the latest tax laws, and they own the responsibility for taxes all being paid on time and getting posted to the correct accounts
Cons
We have used ADP over 15 years I would say the only con we have had is if our representative has changed sometimes it takes a little bit of time to catch them up to speed on what we need from them
Alternatives Considered
QuickBooks DesktopReasons for Switching to ADP TotalSource
I thought we had more professional coverage and protection- Industry: Mining & Metals
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
ADP TotalSource - I can't recommend them enough!
ADP TotalSource has helped us to manage our human resources efficiently and professionally for 16 years! They were a shining light in the darkness during Covid shutdowns. ADP helped us to manage layoffs when closures first occurred and we were forced to downsize temporarily, as well as to navigate the PPP Loan Application process with easily accessible reports customized for this purpose.
Pros
ADP TotalSource makes it easy to offer top quality HR services and benefits to our employees. I am able to print reports, make changes and obtain information quickly and efficiently from their Human Resource Information System. Best of all, their representatives are just a phone call away if I have payroll questions, legal concerns, or safety issues!
Cons
There has been a major push to go paperless, and reports that used to arrive with our payroll now must be accessed online and printed in house.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Not Cost Effective
It is important for small businesses to understand their costs at all times. If you decide to go with TS understand that you cannot change one part without unraveling everything. They lock you in and it is very difficult to make a change that makes the most sense for your business.
The HR component is not strong. HR is not involved, with the exception of benefits one time per year and the renewal of the contract. HR should not be involved with the nuances of health insurance. HR is also expected to understand the laws in each state and they don't which means they give bad or inaccurate advice.
Also, BE AWARE that the industry standard is that EPLI insurance is grandfathered in the event a company is sued. Not the case with ADP.
Also, our company is owed an ERC credit. Having a PEO actually slowed this process down, because the ERC company had to work through the layers of people at ADP. It's been over a year and I am still dealing with ADP and trying to get our refund.
Lastly, outsourcing allows small business to shop, be in control and determine what is best for their businesses as needs change. An example of this is the health insurance offered through ADP. It is expensive and is honestly terrible in comparison to shopping independently. I was told that ADP is the largest employer in the country and they had major negotiating power for the best benefits. This is 100% inaccurate (in my experience). I was able to get a much better policy for my employees at 75% of the cost! ADP is unaffordable and over-promises.
Pros
The payroll was the best part of TS. I am keeping the payroll and dumping TS.
Cons
HR is totally oversold. They are involved one time per year, when it is time to renew the contract and benefits. Other than that they do not partner on any level.
Response from ADP
Hi Laura, thank you for posting a review. We’re sorry that your experience did not match your expectations. We would like the opportunity to talk and investigate your feedback further and how we can make things right going forward. If you are interested, email your contact information and company name to [email protected]. Looking forward to hearing from you.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
A1 Company with A1 service.
always good service the employees are imformative and of service
Pros
Their customer service to their vendors is impeccable. Ease of use. All around great features / services.
Cons
I can not think of anything that I do not like.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great system for companies!
This is an excellent overall value. I am fully utilizing the resources provided, including safety consultants, legal advisers, handbook writing, and payroll and benefits. The resources are robust, and the team supporting my company is friendly and knowledgeable.
Pros
The ADP system is reliable and offers excellent reporting, flexibility, and accuracy. Beyond payroll, the system easily allows for legal compliance. ADP has a wealth of legal experts and database managers who can help a business of any size reduce administrative time.
Cons
As is common with any HRIS provider, you can get in touch with an individual who does not have the answers to your questions. I have found that representatives can let me know they are unsure and find someone who can assist them.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Good but service is declining.
I like ADP. However, they need to determine a way to improve their current operations. Hire more staff and keep costs down.
Pros
All-in-one services for HR needs. We are a small business and needed a partner to cover these services for us. ADP offered a comprehensive, full-service platform and team.
Cons
Service is declining. We have been with ADP for over a decade, and I have seen a real shift in the level of service provided. This includes response times, level of service, ADP morale (within their own teams), etc. Their reps are all helpful, but they appear to be over-tasked. This has become more and more evident in the last 3-4 years.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
We love ADP
Excellant! We love ADP and ADP has great customer service
Pros
Quick response on any issues, personalized service,
Cons
Cost of ADP and the Internet Reports seems complicated. Just obtaining a copy of a w2 from a prior year is too complex....should be very easy
Response from ADP
Hi Sharon, Thanks for taking the time to review TotalSource. We know it takes time and we appreciate your effort. We’re so glad you’ve had a great experience! Please reach out to your HRBP for any assistance with reporting and they'll be happy to assist you! We appreciate your business and value your feedback.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
People are the difference
Overall my experience is solid. Any issues I've ever had were quickly overcome through the attention and efforts of my reps: [sensitive content hidden]. They both are fabulous - great assets to ADP.
Pros
The support I receive from my HR and Payroll representatives.
Cons
The portal is quite old as far as UI design. When trying to generate custom reports, it's very difficult and not the least bit intuitive.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
ADP Review
Okay. Pretty much the same as other PEO companies.
Pros
Everything is under one company, so it centralizes things.
Cons
Big company mentality, and the service reflects that. No weekend or afterhours support.
Response from ADP
Hi Joseph, We’re sorry that your experience did not match your expectations. We would like the opportunity to talk and discuss how we can make things right. If you are interested, email your contact information and company name to [email protected].
