UKG Ready Reviews

Pros

I like the ease of creating schedules, submitting PTO or other time off, and checking my schedule.

Cons

I wish I could label the numerical time codes (e.g. Education in, Eduxario out) so it's easier to transfer cost centers.

Pros

Being able to handle payroll on the go, and being to do it without resorting to the browser version.

Cons

Some of the UI is a bit different fromt he desktop version.

Pros

There are no positive things to say about UKG.

Cons

Please refer to the overall experience summary for details on our experience with UKG.

Alternatives Considered

TriNet Zenefits

Reasons for Choosing UKG Ready

Our company went through a merger and with the new logistics ADP was not able to support us.

Switched From

ADP Workforce Now

Reasons for Switching to UKG Ready

Their sales team were very good liars and were exceptional at misrepresenting what UKG was capable of and how poor their support would be after the contract was signed.

Pros

Desktop web access is great, full features works really well

Cons

Mobile web access, not so great. Sections of screen not visible and could use improvement,

Pros

I like that UKG Ready is like an employee's bag. Everything is in the same place, we can easily access information about our job status and progress according to KPIs. I liked the ease of documenting the start and end of official working hours and the accuracy of documentation, issuing a payslip, scheduling vacations or requesting leave directly from the employee's page. I liked the ease of approving goals with UKG Ready, and I liked the ease of sharing them with direct managers by updating them and issuing reports about them. What UKG Ready provides in terms of dashboards that display progress according to each KPI independently, and the transparency of accessing and reviewing evaluations is very motivating to put in more effort.

Cons

UKG Ready has not overlooked anything, is easy to use, and ensures real-time notifications that keep us up to date with updates.

Pros

There was some level of customizing available.

Cons

It was not a software designed for an organization like mine, a park district. In our organization, most employees work in more than one role at all times. Kronos could only keep general record of one job with one pay rate to each employee (we did not have the Payroll portion of Kronos). Some notifications that we needed were not available. Creating forms from scratch was difficult. Webinars were very long (3 Hours). Kronos was not as customizable for us as we had hoped. many things that we wanted to do with the system were not possible. Applicants had a hard time applying through the software. I had constant issues with log-ins.

Alternatives Considered

BambooHR and SilkRoad HRMS

Reasons for Choosing UKG Ready

We were looking for a more modern alternative that could handle more than just applicant tracking. We wanted to reduce paper in our organization and make forms electronic. We wanted one general place that employees could go to get most information about the company and their individual accounts instead of having to have multiples systems with multiple log-ins.

Reasons for Switching to UKG Ready

Other products did not have as many offerings as Kronos in the same company. We were hoping (and were told) that Kronos was going to be very customizable, and an all-encompassing software that could become our main source of recordkeeping, applicant tracking, performance management for our employees. If we were happy with the product, we were even contemplating using payroll, time and attendance, etc.

Pros

The cost for UKG is better than most HRIS and payroll management companies

Cons

It is so hard to make changes, from admin right to setting up the different areas for payroll deductions, benefits, etc. It needs to be streamlined for friendliness.

Pros

Well, I’m a sales manager, and UKG allows my boss to be able to upload new candidates into the portal, and in return, I can view those candidates, and interview them.

Cons

I don’t dislike anything, but I’ve had multiple issues with my employees being able to authenticate their work emails, when setting up their UKG profile.

Pros

I love this software because you the freedom to view your schedule, request time off, and check your schedule from the comfort of your home. My job uses this, and I absolutely think that it is wonderful.

Cons

The only con that I have is that it can be difficult to fix your timecard if you miss a punch in or out.

Pros

easy to use . keeps track of time off in a calendar which I like.

Cons

hard to log in and out if your leaving for an appt but coming back to finish your work day

Pros

UKG Ready is a highly customizable solution. Like a buffet, you can take a little of this and a little of that to get the features and functions you most want or need. The system is also highly scalable and expandable. We have added on more features over the years and it is a seamless integration with existing data when adding on. The support team is Best In Class. I feel like I have my own support team when I have a question or I have broken something because I didn't read some of the support tools available. This support team is assigned to your company so you always know who you will be working with.

Cons

I have nothing negative to say about UKG Ready. It is a powerful tool which works for you 24/7/365.

Alternatives Considered

Paylocity and Paycor

Reasons for Choosing UKG Ready

Cost and support was slipping. It made sense to do an RFP and we ended up with UKG Ready.

Switched From

Paycom

Reasons for Switching to UKG Ready

Ready seemed to have all of the features we were looking for and the support to back it up.

Pros

Cloud-based and zero on-premises footprint.

Cons

Some processes are convoluted.
Not intuitive.

Alternatives Considered

Workday Financial Management

Reasons for Choosing UKG Ready

We were convinced that this would be better for our organization and that the feature set was richer.

Reasons for Switching to UKG Ready

Even though we already own the Workday module, the feature set and ease of integration that was promised to us, appeared better for our organization.

Pros

I love everything about UKG. The product and the employees.

Cons

I have nothing negative to say. We have had a very positive and streamlined process with our implementation. We needed the service so fast and UKG made it happen. I am very thankful for this.

Pros

I love the ease of clocking in and out. The phone app is great especially with being able to clock in or out even when you are off line. Love the tracking feature also for the phone app. I also like the reporting module. It is very versatile and I can make reports for individuals exact likes, wants and needs.

Cons

I do not like the new interface at all. It takes longer to get to everything. I feel like I have at least 2 to 3 more clicks of the mouse to get anywhere I need to go. Also the time card seems more messy and harder for the employees to read.

Alternatives Considered

Paylocity

Reasons for Choosing UKG Ready

Kronos bought them out and they were our best option

Reasons for Switching to UKG Ready

The size and capabilities that were offered

Pros

I love how easy it is to use Krono’s on a smart phone. The Kronos app on both android and iOS are extremely easy to navigate and are not drastically complicated to understand. If anything the app itself is very straightforward and also easy enough to give clear directions to another user. Overall, my favorite thing about this app is the ability to request time off. Putting in a request for time off is just a simple as selecting time off request, the days, and the amount of hours that you want to use. I think that it’s equally easy to punch in as well as punch out. The latest software updates to Kronos has also made the launching speed of the app much faster so it doesn’t take as long to login like it used to. Putting in the request for time off is just a simple as selecting time off request, the days, and the amount of hours that you want to use. I think that it’s equally easy to punch in as well as punch out. The latest software updates to Krono‘s has also made the launching speed of the app much faster so it doesn’t take as long to login like it used to

Cons

I feel that the software is generally straightforward and pretty easy to navigate, but there are just a few features that could use some tweaking or updates. for example when I log into Krono‘s on the mobile app and want to look at my weekly schedule it can be a little confusing since the week is shown in a vertical format rather than a horizontal week format. The reason that this becomes a little confusing is due to the amount of numbers that are showing on one screen in a Vertical list format. For example the schedule would show 9/1 and then underneath, the timeframe for work would show 9 AM to 1 PM. Although I am not dyslexic myself I feel that this could be a little bit more friendly to people who struggle with visual number reception. If it were to show a printable pdf option as well, that could be very beneficial for users who like a tangible schedule.

The next thing about Kronos that I would like to discuss is that the application is far more user-friendly for requesting time off than the desktop Kronos software. It’s almost an Easter egg hunt to try to find the option to request time off on the desktop. Additionally, the amount of time it takes to log into the desktop to punch in for work is a bit annoying.

Lastly, I wish there was an option for a shift request. For example, if a person wanted to work In the evening as a “request” they could submit it to management to approve. It would be useful for small things.

Pros

the system allows a bit more flexibility in terms of security for different types of users, alerts to employees.
we like the calendar option where you can just simply select the date under employee information
We are not charged for setting up alerts
Recruitment - We like the ability to add, delete, and modify questionnaires once they are active.
I like the do to bell list being a one stop shop for employees.
We like that the system is just one system as a whole rather than multiple "compatible" systems.

Cons

it would be helpful if the system had shortcuts such as control S, O to open up things.
it would be helpful if you do not have to input slashes on dates. if you can just input it.
It would be good if there was an option to create email alert for inventory section
sometimes the automatic email reports do not work the way they should
there are several sections that are dual entry. it can get repetitive.
the job change history is useful, however, the effective date is according to the date we changed it in the system, not the ACTUAL effective date.
making direct deposit accounts inactive is frustrating where a new full/remaining account cannot be added if there is a previous one currently in existence even if it is inactive. cannot delete direct deposit accounts is frustrating too.
Recruitment -it would be good if items such as applicants, resumes, and questionnaires can be accessed instead of multiple different locations

Needs stronger ACA assistance for employers.
everything is eastern time. need to take into consideration that some clients are western or central and are open later than 5 EST and trainings are too early at 7 EST.

Pros

I like the core of the product line, the Time and Attendance module. It is easy to use and the self service is easy for employees to understand. Our consulting team doing the implementation has been great to work with.

Cons

Customer Service with this product has been huge disappointment. Tech Support has been even worse. And don't plan to get a response on anything unless you contact them with a follow-up.

Pros

It saves the previous selections for the time-card rows, which makes it easier to enter time from one time period to the next. Also, it's Java-based and can, ostensibly, run on any platform.

Cons

1. EITHER the columns should auto-size to the larger of the field size and header size and not be sized equally to fit on the display area on the monitor OR it should "remember" the user's preferences when it comes to column size.
2. The pop-up windows (e.g. when looking up "Transfer"/project, entering start/end dates for reports) should open on the *same* screen where the "parent" window is. Having it display on the "left-most" display is, frankly, a PIA.
3. The date format in the headers should be time-zone specific (e.g. mm/dd for US/CAN and dd/mm for EU)
4. The list of values for the "Transfer"/project column that pops up when the mouse pointer is placed in that field should not display right away (maybe add a bit of a delay); this would allow users to copy the current value if needed.
5. There should be a more user-friendly way of exporting the data for any time frame (say, into Excel) that makes it easier to manipulate the exported data (e.g. pivot tables, aggregate functions, etc.) the current UI does not provide this capability and the "report" is practically unusable.
6. The tool does not function in Chrome and repeatedly asks for Java to be installed (which it already is). Likely means that the tool needs to find the JAVA_HOME environment variable and use that to run.

Pros

We really like the online timekeeping, vacation tracking, payroll processing, and benefits tracking. While it is somewhat complicated to get the hang of it, you can process payroll fairly quickly once you have learned the process.

Cons

Integration was extremely difficult. I also didn't care for the way they handle the training. I felt like it would have better to have some short training segments to help us learn the basic process and where to find things and then schedule for the complete training. Also UKG has been in the midst of a complete overhaul of the look and workings of the software. The new layouts are too large on screen, more complicated to get around in and not easy to see stuff without scrolling a lot. But no matter how many complaints they have received about this, they have went forward with it anyway.

Pros

Kronos has some good report features and a lot of the onboarding documentation is easy to collect. You do have the benefit of being with a larger company so they have more customer service people, too, and they have people who specialize in certain areas to give you better help.

Cons

Oh, there are too many to count:
- Their compliance features pale in comparison to ADP. They will say they can comply with all state-mandated sick-leave laws, but it requires so much manual work on the backend that you kind of wish you could just do it elsewhere. A huge pain if you operate in many states.
- Their "customized fields" that they tell you about in an RFP just don't exist. Anything you need done that doesn't fit within their standard guidelines just won't happen.
- If you like reporting on headcount and HR metrics the way that Kronos does it, you're fine. Otherwise you have to attempt to build a report with their service team (which can take weeks) and then export it and then get the data you want. It's just not acceptable given how much you pay for the service.
- Don't get me started on their "documents." If you need to send out a bulk request (i.e. when EEO season rolls around) Kronos can only send out a general reminder to have people check their inbox, and then people have to be smart enough to go in and do it. The reminders for this suck too.

Pros

The software is easy to keep track of clocking and clocking out, vacation and sick days. The finger reader is also convenient and very easy, Just put your finger in the reader and ding! Your clocked in or out.

Cons

I have not experienced any Cons, the software always works and if I need to call support, they are quick to respond and resolve my issue.

Pros

They do have some nice features such as being able to store everything we need about a particular employee. Payroll function isn't bad, but it's not user friendly.

Cons

Almost everything. Especially that You cannot build custom reports. If you want a custom report, their implementation team has to do it. It took them almost an entire year to build us a report that pulls in name, title, salary and YTD bonus & commission amounts. I was able to create this for myself in 2 minutes with ADP. ALSO they will not allow you to change a "termination date" for anyone. You have to "rehire" and then term again. This is RIDICULOUS. I could go on for hours about what I don't like. Do not recommend this to anyone.

Pros

The only plus for Kronos Ready is that it is Internet based.

Cons

Feels like it was made by developers for developers, not for HR/Payroll administration.

Pros

The main reason we went with Kronos was for the TLM. It has worked good and we are still playing with it to make it work its best.

Cons

I don't like that you have to click here and there just to get to where you want to be. Specially to print a document.

Alternatives Considered

Paycom

Reasons for Choosing UKG Ready

ADP was too expensive to add TLM.

Switched From

ADP Workforce Now

Pros

The use of the system and reporting functionality are pretty easy to learn. Benefits setup is really nice and I am eager to see how ACA works for 2017. Our implementation specialists have been pretty good and attentive. I like how you get the same support specialists repeatedly as they begin to understand your company and can relate to ongoing issues you have.

Cons

The wait time on some cases is not always the greatest. I wish there was more functionality with the custom columns with reporting and also creating one line reports for payroll purposes. Some features are not as diverse as we expected such as the HR action items, no option to print if you use electronic option.