User Reviews Overview
About UKG Pro
Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce...
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
UKG is an excellent tool for managing employees
Recruiting from a wider pool of candidates has been made easier by the system's seamless integration. This program has helped facilitate a steady stream of qualified applicants, which has decreased the cost per employee and shortened the time to recruit.
Pros
UKG is used for personnel record keeping in my company. To wit: data backup, payroll processing, tax preparation, employee onboarding, and regulatory education. We integrated UKG with our payroll systems and created an easy-to-use portal for employees and management.
Cons
Some systems require lengthy builds and troubleshooting to integrate with. There is room for improvement in how healthcare EMR systems and time management are integrated. There may be a delay in page refresh rates as a result of increased personalization of employee landing pages.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Love UKG!
I was able to experience the various modules offered in UKG from Payroll to Onboarding to Recruitment to Performance. I work mostly with the Payroll Gateway and love the Pending Pay feature.
Pros
I love how easy it is to navigate, both for employees and administrators. I really like the support from the Community to find answers to everyday tasks that I am doing and I love that I learn something new everyday about UKG's functionality
Cons
I do not like that Wage attachments for Canada and ROE's are not sent automatically
- Industry: Research
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Really love this except for one small detail!
Very good overall but could be made better with a few small tweaks!
Pros
It makes it easy to do time off management and also to do payroll in all in one place.
Cons
I don't like that you can't use templates that you can just use to autopopulate each week if your work hours and codes are the same.
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- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Piece of garbage
I've used four different HR portals at various companies and this one is the worst by far.
Pros
Clean UI and sso login integration that's about it.
Cons
Mobile doesn't even attempt to offer any functionality. Search might as well not exist never returns anything, 404s randomly throughout the site. List of instructions for the app is hilarious can't even imagine an app store button.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Making the complex simple
Overall, the experience has been favorable. It's ability to integrate with other systems has been the most beneficial.
Pros
The integration with UKG Pro Learning and ability to navigate on a mobile device easily.
Cons
When you using it for "shift" changes there are many barriers.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
UKG is very convenient, and the app is great and easy to use!
I use this daily, for payroll, hours worked, time off requests, and tax forms
Pros
The mobile app is very convenient, and the ease of use, is very nice!
Cons
there have been reports from some of my reps, that the app crashes, they have to uninstall, then reinstall, and then it works fine.
- Industry: Entertainment
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Perfect tool for HRIS
Pros
It provides the payroll services including the Talent Management services and many more, basically holds a lot for HRIS system than individual services
Cons
It a little difficult to get a hang of all the features with UI in the beginning but later on it’s all fun
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
UKG Pro is great
I loved this software. It's an all-in-one app which gives you the opportunity to access everything from one single dashboard. It makes accessing pay stubs, benefits, paid time off, etc easy to access. There's also a section with my employer to continue education.
Pros
What I like most is it's an all-in-one app. Pay stubs, continuing education, benefits information, and time off balances are just a few things that UKG Pro has on it's dashboard. It's very easy to access it all.
Cons
I don't have any cons associated with UKG Pro.
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
I highly recommend UKG
I love UKG pro and I use it everyday. It keeps me organized
Pros
UKG is so easy and convenient. I wish I would have found it sooner. It has made my daily tasks much easier at work
Cons
It may seem hard to get the hang of using but UKG is very beneficial once you learn how to use
- Industry: Sports
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
UKG Pro: Quality Product
My overall experience with UKG Pro has been positive. It was particularly helpful near tax season, as it had all my payroll information in one place.
Pros
It combined all of my payroll information into one place with easy access.
Cons
Sometimes it limited my access and made me change my passwords which made accessing my payroll information difficult at times.
- Industry: Museums & Institutions
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Fantastic Company & Software
Our company still have areas of UKG Pro that are not being fully utilized. However, we hope to work closely with our UKG team in the future in order to use all the various functions of the system. I've only been working with our company for over a year, but I have had a good experience with working within the software. I've noticed that submitting cases online sometimes takes longer to receive a response. However, when I call in with an issue, the UKG service team has always been friendly and has been able to resolve my problem.
Pros
Our company likes UKG Pro because it is an all-inclusive product from hiring our employees, paying our employees, goal-setting, reviews, learning opportunities, and everything in between. We like that all our employees information is housed in one software.
Cons
There are certain areas of UKG Pro that it would be nice to have a process setup to automatically update information on a certain date, such as allocations and local tax changes. We live in Indiana who withholds local taxes as of January 1st. However, when employees move to a different county and submit a new tax form, the request has to be held until the end of the year. We also have several labor allocations that are only for a certain time frame that have to manually updated.
- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
UKG Pro does everything you need, if you put in the effort.
I have been pleasantly surprised with UKG Pro. I have experience with a wide variety of tools and I can confidently say that UKG Pro is at the top of my list with a good balance of affordability, ease of administration, and features/modules.
Pros
UKG Pro is a cost effective HCM that provides all bells and whistles...and let's you create bells and whistles of your own (aka configured fields). You can administer it internally without a dedicated engineer and if you are creative enough, you can do some pretty interesting things with it. The options to connect to other systems that leverage HR data is fantastic...and with some many choices, you can make just about any connection happen...
Cons
There are a few areas that I think are lacking, a main one being user interface. The UI is outdated and honestly, a bit overwhelming for infrequent users. I also have the experience of getting excited about implementing a new feature/module only to find some serious limitations (ex. HR Service Delivery does not update the Core data base so you have dual entry issues which is the bane of my existence)
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
So easy to use
Great for tracking schedules, payroll, time off, editing missed clock in and tax forms. Easy to update profile information. Great on both desk top and mobile app.
Highly recommend.
Pros
Very easy access to multiple menus including tax forms, payroll, hourly tracking, vacation time.
Cons
No cons recorded. I experienced user error but help desk was amazing at resetting my forgotten password
- Industry: Wholesale
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
UKG Pro is great… but can we get more reports?
Overall, I love the functionality of UKG products. Timecard corrections/punch corrections are simple and straightforward. However, having a report that I can pull that provides future PTO balances may be helpful. It could be the version that my company uses, but I have not seen this option.
Pros
The ability to view time cards and monitor my team is helpful.
Cons
I would like to see expanded reporting on our version.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Solid option for timekeeping
UKG Pro has been useful for timecard and pto management
Pros
Easy timecard management, easy to view and submit pto
Cons
setting employee schedules can be finicky
- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
UKG Pro Pretty Cool
My overall experience is decent enough to keep using it maybe they will work out the kinks
Pros
The ability to clock in an out and view my benefits and time from my phone!
Cons
The constant crashing! It’s always crashing and needed to reenter and verify passwords.
- Industry: Marketing & Advertising
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
UKG as an Enterprise Solution
Pros
We have successfully implemented many of the modules. Employee Voice is one of the 'more fun' modules and provides great reporting capabilities for listening to your employees.
Cons
UKG has struggled over the years to find the right solution for customer service. While it's dramatically improved, they still have some issues and bumps in the road that require escalation to get resolution.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Great and easy application to time tracking
it can customize depends of the necessities of the company, after the application was configured very nice, on the clocks can be a lot of the information for the employees, even they can interact as well.
Pros
Pretty complete application and easy to use when you knows how to use it.
Cons
can be run slow sometimes, complicated at de beginning to setup the catalogs.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Much to be desired
Pros
A Centralized system that keeps a decent track of paystubs and likewise information with a simple user interface
Cons
very limited functionality and very buggy, app logs out very often and makes it very hard to get back in, customer service wasn’t very accessible
- Industry: Printing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
An all-inclusive HR package covering all processes, and is backed by excellent support.
UKG Pro offers everything we need within a single attendance and workforce management platform. It provides seamless payroll runs, automates various processes, eliminates the need for paper forms, and ensures compliance with governing bodies' regulations.
Pros
UKG Pro truly excels in simplifying payroll and all aspects of HR, from recruiting and timekeeping to careers and benefits. UKG Pro empowers employees to effortlessly track vital information and ensures smooth and quick payroll processing. The system's ease of use and convenient access to required information on a single screen are major advantages. I highly appreciate the level of control and capabilities UKG Pro offers, allowing easy searching and providing a clear focus on driving and achieving goals.
Cons
I appreciate how UKG Pro functionality becomes much smoother with familiarity. However, I believe there is room for improvement in the ticketing system. Implementing a feature that allows us to mark up tickets based on priorities would be beneficial, as it would enable the HR team to prioritize and address urgent tickets more effectively.
- Industry: Libraries
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
UKG Pro is pretty great
It works and is pretty easy to use.
Pros
I like that it is easy to clock in or out.
Cons
If you forget to clock in, it is difficult to fix. Managers have to delete punches and then add them all again. Seems like there should be an easier way.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Possibly the worst user experience I've ever seen
As a software QA engineer, I am astonished that this software went to market. It's not user-friendly and is full of bugs. I would never consider signing off on such a mess. I've been encouraging our HR team to switch to another, user-friendly software.
Pros
It's what I'm stuck with, unfortunately. The one thing I can actually find easily is my pay history. Everything else is horrible.
Cons
EVERYTHING about it is difficult, if not downright impossible to use. Want to change or edit that typo in your quarterly goals? You can't. Want to specify the number of dollars to direct deposit to your credit card? Not happening. Request vacation time instead of sick time? Nope. Want to click on the "Save" button to proceed to the next screen? It's not there. Want to review your previous goals, else? It MAY be possible, IFF you can remember how to navigate the labyrinth of screens to get there (but don't expect to see all of your goals at the same time- it's not possible, either.)
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Good system easy to use
Overall I am pleased with the system just could use some improvements with how the different adds ons communicate with each otehr
Pros
Business Intelligence, being able to create custom reports is very important to the leadership in our company.
Cons
They different time keeping systems do not always connect well to Pro.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
UKG Review
Love UKG .. don't plan on changing.
Pros
Everything is in one place. Us being in the healthcare industury, we track a LOT of time sensitive papework. The reporting capabiltiies rock.
Cons
Only con is that it is hard on occassion to get a quick respose to critical issues. Mostly regarding tax and payroll issues. However, the staff is beyond helpful and nice.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
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Review Source
Ok but could be better
Pros
Starting to get better
Wide variety of data fields
Cons
Not user friendly
Not built for internal mobility or recruiting
Doesn’t integrate well with other software
