Mailjet Reviews

Pros

The overall design of the platform as well as the email builder is one of the best i've seen. It makes it possible for even novice users to design templates and send email campaigns.

Cons

Price is a bit high compared to some open source and self hosted options like OemPro but for a SASS product its still pretty good.

Pros

- Easily create email templates with web-based editor
- Great analytics for your emails
- Easy API integration

Cons

- Cannot buy a dedicated IP unless you send 150k emails/month, I'd like to build my reputation from now

Alternatives Considered

SendGrid

Reasons for Choosing Mailjet

Mailgun template editor is too new and not so stable as Mailjet one.

Switched From

Mailgun

Reasons for Switching to Mailjet

SendGrid is too expensive and not so developer friendly

Pros

The sales people and customer support were very nice. If you were looking to use the free tier or send low volume of emails then MailJet will do the job (ie: in place of MailChimp) however, if you're looking at this v's constantcontact or sendgrid, selligent etc then I would definitely not go with MailJet.

Cons

MailJet do not want clients to use them as a databasing tool which means, if you have a segment of users who are engaged and opened 20 times in the last 30 days and you want to get those email addresses to push into facebook to find a look alike audience...you can't. MailJet won't let you get that data.

They also blacklist your softbouncing emails in the background and limit the characters in subject lines.

Alternatives Considered

Selligent

Reasons for Choosing Mailjet

Due to price but wish we hadn't and actually went back to SailThru after 6 months of trying to get MailJet to work properly.

Switched From

Marigold Engage

Pros

- Easy to deploy Transactional Emails- Also saved section are more in control.- Quickly update linked section to apply in all concerned mails.

Cons

- Sending history management is bit complex to solve issues. as It's not easily identifiable for concerned campaigns

Pros

I like that it's easy to use and pretty intuitive for first time users.

Cons

What I like least is you can't control the optimization of mobile design, that it'll automatically scale larger or smaller than a phone screen. You can't design for one platform (desktop) without considering how it'll appear on mobile, since it's not mobile optimized.

Alternatives Considered

Brevo

Reasons for Choosing Mailjet

Dynamics had limitation in creating rich-media emails.

Switched From

Dynamics 365

Reasons for Switching to Mailjet

MailJet had the most bang for your buck.

Pros

Mailjet was a great resource for creating engaging emails. The creative tools for making emails were very easy to use. Creating powerful engaging emails was very quick and the end result was exactly what I was looking for on the creation side of the platform.

Cons

So unfortunately I was unable to continue using Mailjet. The cost involved is pretty competitive but still very expensive. I came into some problems with a few of my emails and the customer service was underwhelming. They made things very challenging. I missed a few planned emails with specific deadlines due to not being made aware of the problems going on. Unacceptable. So I switched.

Alternatives Considered

Mailchimp

Reasons for Switching to Mailjet

Mailjet was cheaper than Mailchimp and that was the primary reason I chose Mailjet.

Pros

Easy to use newsletter builder included, Can test the service a free plan including 6000 mails per month. Can be used as a mail delivery service such as an SMTP.

Cons

Required monthly subscription if you are sending more than 6000 emails per month. Somehow costly as compared to other services.

Alternatives Considered

SendGrid

Reasons for Switching to Mailjet

Newsletter delivery Reliability, Easy to use builder, and free testing before purchasing the subscriptions.

Pros

-Mailjet offers a wide range of features and options for email marketing. This includes things like email automation, real-time analytics, and A/B testing. -The service is easy to use and provides excellent customer support. -Mailjet is highly secure, making sure that your emails are safe from malicious attacks.

Cons

-Mailjet can be more expensive than other services, depending on the plan you choose.-The service does not offer an unlimited number of emails, so if you need to send a large volume of emails, it may not be the best option.

Pros

Editing, managing and setting up automatic mailings is easy to implement. Even list management is easy to set up.

Cons

There are a few bugs from time to time, but nothing serious.

Pros

Mailjet is easy to use which makes it easy to create and send emails that looks professional. It also provides email templates that can be customized to suit your branding and messaging needs. Another good example is it deliverability, because it ensures that your emails will be sent to their inbox without being filtered as spam. It also has a reporting features to track your tractions like open rates, clicks and bounce rates.

Cons

I cannot say any negative about Mailjet since I haven't used other email marketing platform side this one. You can maximize the use of Mailjet if you have patience to explore the platform.

Pros

After using MailJet as a replacement for Mandrill for the last 2 years, I can fully recommend it. I use it for transactional email and I can send 6000 per month on the free tier. More than enough for my use case. I like the templates and templating language. Setting up sender domains and authenticating them is a doddle. Using the API is also painless with the excellent API documentation.

Cons

The only thing I dislike is that there are almost too many options. This isn't a bad thing per se, but I have probably only used about 25% of the available tools/reporting etc. I also have no need for the campaign tools and would prefer it if Mailjet only concentrated on transactional emails.

Alternatives Considered

SendGrid and Mailgun

Reasons for Choosing Mailjet

Mandrill stopped having a free tier

Switched From

Mailchimp Transactional Email

Reasons for Switching to Mailjet

It was simple to set up first time

Pros

Mailjet offers more free emails than its closes competitor Mailgun. Mailgun has its own perks but if you want more emails per month go for Mailjet. 200 per day vs 1000+ a month for Mailgun. Mailjet wins when it comes to marketing emails.

Cons

Can't easily add/remove members in a mailing list. No DKIM off the bat.

Alternatives Considered

Mailgun

Reasons for Choosing Mailjet

Better customer support

Switched From

Brevo

Pros

It is easy to get started with all the options and the best feature is to schedule the emailers. Also, the reports are good enough for normal email marketing.

Cons

There should be a feature to show the click heat map, that would be helpful is getting better insights on writing the emailer content and links etc.

Alternatives Considered

Mailchimp

Reasons for Choosing Mailjet

It was too expensive

Switched From

Mailchimp

Reasons for Switching to Mailjet

Cost factor above all.

Pros

I like the amount of flexibility you have at the free level. I like the ease of dragging and dropping content to add or reposition. I like that it saves as a work in progress and you can go back and review old newsletters. I also like the detailed insight and stats.

Cons

That you can't move multiple sections at once. For example, I wish you could highlight a text box and an image at the same time and move them around together to relocate content. I also wish you could add dividers between vertical columns. If you have a 3 column section, I would like to divide with a line between. I wish there was a calendar feature as well to help with showcasing dates and events.

Pros

Ability to search by email address to see the list of emails sent. What's great is that it shows the email subject and status so you can show what was sent, when and when it was delivered.

The hooks are ok

Cons

Very manual process to get someone unblocked and can be slow.

If they are blocked, you still get charged for the email. The email doesn't get queued, so it's lost...

We've also had a problem with our server config so that it sent thousands of email requests to an email address that didn't exist (the mx record didn't even exist!!). We didn't receive an alert of this and got charged hundreds of pounds.

We note that with SendGrid we can just click a button to unblock someone. Saves so much time and makes our clients happy. We're considering swapping to be honest; but they don't show the email subject

Pros

Freemium pricing structure
Good value for entry-level paid plan
MJML WYSIWYG Builder
Data-merge into stored templates
Email address shortcut to send to entire mailing list

Cons

There seems to be some question about the definition of a transactional message. My client's emails that resulted from visitors filling a form (a transaction, I would say) were blocked based on content filters and the support team didn't have a really good answer as to why, other than quoting their policy that the service is for sending bulk or transactional messages only. This issue may have been cleared up in the meantime.

Pros

Mailjet is a very easy to use platform with very striking features, where I can observe all the results of the campaigns that are carried out, which allows us to use all the past content that is stored securely, all this historical we analyze it and We use to optimize our future strategies. A very interesting feature of this system is that we can send transactional and marketing emails from the same platform without incurring additional expenses.

Cons

I suggest that the customer support provided by Mailjet can be improved in the advisory aspect, however this does not prevent it from being considered a platform that is well structured.

Pros

this make the job we used for : send mail throught smtp and delivery ASAP

Cons

some mails are tagged as spam and so never read by receiver. We can go on next level on MailJet to have private IP but price is no more interesting compared on other competitors with more reputation

Pros

Free tier is available
API is available

Cons

Service becomes unstable once you downgrade your account

Pros

One of the first services we found when we searched on Google was Mailjet.
- It super easy sign up. Just fill a form and verify your email..
- There is a very short approval interval time, you can upload your list and then start sending right away.
- Approval is after you sent the first of your mails, so you get a lot of time to test everything and check where your emails end up and when.
- Full suite to design emails right on the website.
- Simple email design and all options right on your dashboard.
- Link and verify your domain to use to send emails.
- Per 1000 emails rate is lesser than competition.

Cons

- Some of our early accounts were suspended due to some list verification stuff. If needed, that should have been done before we started campaigns so that there were no interruptions.
- Emails get bounced sometimes even when the recipient address exists.
- Some emails still went directly to spam, so that should not happen.

Pros

The website gives me the correct information to set up the connection.
Good support service when neaded.
Fast and reliable.
Usefull statistics and reports to download.

Cons

Blocked emails are not always easy to detect what the real reason is.
Sometimes mailjet blocks the email address themselves.
Sometimes the reason is the owner of the email adress, etc.
Not easy to unblock the address that is blocked by mailjet.
There is no control on that, as far as i know.

Pros

It's an excellent mail service that I've had zero problems with. No outages, nothing. Which means I have no headache in trying to get something to work or maintain it.

Cons

Nothing, I honestly can't think of anything other than it's not free, but I pay a pittance for what I do get to use, which I can't complain about because it's so well priced.

Pros

Technical features of platform. Plattform is inuitive

Cons

The support is horrible / not existent. They definitly do not understand customer needs. Here is our latest example:

In our last mailing we worked with an older list to re-engage our older subscribers. In this specific campain we had a bounce rate of nearly 19% (which is without a doubt very high). On Friday Night MailJet deactivated our account without any warnings. By today (sunday evening) it is still not reactivated or working.

This is definitly not what I expect from a professional SaaS company where I have a paid subcription.

Pros

Free! At least for our limited use case.
Simple to setup and confirm new domains or addresses.
Can manage multiple clients' needs through a single mailjet account.

Cons

The limitations on the free-tier account are fairly low (200/day), but its free so its hard to complain.

Pros

When it worked it worked. The ability to certify and permit specific senders on my account.

Cons

Sending suspended arbitrarily based on suspected spam. When email was verified by us as not spam we were told that Mailjet is not for inter-company/"personal" correspondence. We were looking for an SMTP service that could handle ALL our email and flag suspicious use (E.G. a sudden increase in email volume from a particular account indicating that the sender had been hacked and compromised). They are only interested in "transactional" and campaign email