Rippling Reviews

Pros

By empowering me with Rippling's product, our team can maintain a product-heavy, lean operational structure. Thanks to the onboarding process, I was able to keep my focus on the big picture rather than getting bogged down in the weeds, and I'm confident in my ability to make rapid progress thanks to the fact that my work is being reviewed by people who are experts in their field.

Cons

The primary issue I have with Rippling is strictly a matter of personal opinion when it comes to the product's aesthetics: the design may seem cold and distant, making even simple tasks feel like more of an ordeal than they really are.

Pros

After using Rippling for over a year now, I am impressed how it simplifies the daunting tasks we face with HR and Payroll. I love the integration capabilities especially with third party apps. It manages everything from onboarding to offboarding with ease. It's user friendly especially to the less tech savvy employees. The app works like a charm especially when submitting receipts.

Cons

We wanted to add on ASO but it was too expensive and they didn't offer adding on one or two levels at a time.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Rippling

They had very poor customer service and we had many tax issues.

Switched From

TriNet Zenefits

Reasons for Switching to Rippling

In terms of customer support, Rippling provides top notch assistance. Their team is knowledgeable and responsive, and even will jump on a Zoom call if necessary. Good customer service is important to our business.

Pros

Lots of features. I like how easy it is to clock in and out, adjust time and schedule time off.

Cons

Some features on the interface can be difficult to navigate. We have it integrated with Guideline and setting up the 401k was somewhat confusing. It is hard to figure out what specific things to invest in.

Pros

There are only 2 good things about this software 1 is that it is multi-state and 2 is the ease of use.

Cons

Support is very lacking. It is impossible to talk to a real person. It takes way to long for issues to be resolved. There is an extra fee for everything including payroll corrections it is not cheap you are not told this up front at all until you contact support to have a correction made, then if the correction causes a return to be amended it costs extra money for those to be done. For the price you pay on a monthly basis for Rippling one would think that these things would not cost extra money.

Alternatives Considered

QuickBooks Payroll, Gusto and RUN Powered by ADP

Reasons for Choosing Rippling

The previous software is going away.

Reasons for Switching to Rippling

The many options and so-called upfront pricing.

Pros

Manage global teams in one unified system.

Cons

The reporting is not as user friendly as it could be.

Pros

It is an easy way to manage both W2 employees and 1099 contractors. You can keep track of their hours, make payments, share benefits with employees, have all the required HR documentation for compliance.

Its interface is also fantastic for both administrators and users.

Cons

If the main administrator is not available, there is no way to approve any changes in the 401k roll over process and Rippling cannot help a lot with this.

Alternatives Considered

BILL Accounts Payable & Receivable and Deel

Reasons for Switching to Rippling

Rippling allowed us to hire international contractors as well and had the full suite implemented in one software, including the invoicing option for contractors.

Pros

I love the look and feel of it. It's easy to maneuver and has a lot of details regarding the personal user, as well as company information. You can see the company org chart, see comments and memos, as well as all insurance information for a user. You can request time off and keep track of everything regarding an indivdual.

Cons

There was a learning curve when we first implemented it, but after a short time, it was a breeze.

Pros

Love that they add new features all the time, making it easier and cheaper to manage al of our payroll, HR, benefits in one place. Also love the option to join their PEO which saved us $40,000 a year on healthcare.

Cons

Sometimes setting up healthcare can be very frustrating and confusing. For example, an employee signed up for an HSA even though we don’t offer that, and it was a headache to unwind.

Alternatives Considered

Gusto and Deel

Reasons for Switching to Rippling

Rippling has a much more expansive and mature product offering

Pros

I liked the simplicity and the thoughtfulness that is baked into the platform. Truly in a self-service fashion, once you get the hang of it, it becomes a frequent part of how you manage your company and your team.

Cons

Not much that I can think of, I wish the onboarding laundry list could be removed since I completed all of them.

Pros

The app has gone through many updates making it smooth and efficient and has all the features one would look for

Cons

Signing out users without permission from user

Pros

The smoothness of not only the implementation, but the usability of the program for both admins and employees.

Cons

As Rippling is still relatively new itself, there are some features or capabilities that are unique to our company - such as having multiple entities, banking needs, etc. - that Rippling doesn't quite offer yet- HOWEVER, our account manager and the support team have been receptive and responsive to our needs and are continuing to work on the things we need as we request them, which is great.

Alternatives Considered

Gusto, myStaffingPro and Paycor

Reasons for Choosing Rippling

Not only was the customer/account service at ADP unreliable, the system itself was outdated, complicated, and not user friendly. We had several tax, payroll, and reporting issues occur with ADP and made the decision to move to a move modern solution.

Switched From

ADP Workforce Now

Reasons for Switching to Rippling

Rippling offered us the ability to integrate many of our existing SaaS solutions via API to our account. Onboarding and Offboarding using one tool was a sell for us, as security is important to our company. The ability to accommodate all of our needs and the seamless reporting available were great selling points.

Pros

Rippling is extremely intuitive and easy to use! They make payroll a breeze each wee and walk you through ever step of the way. They integrate easily into QB and other platforms. The PTO tracking system is quite extensive and allows for easy tracking of employees hours and is very easy for employees to use when requesting time off. Pricing is very competitive and has saved our non-profit a lot of funds when compared to what we were using previously.

Cons

The only con with Rippling is that they do not have a customer service phone line to call, all inquiries are done via email.

Alternatives Considered

Gusto and Namely

Reasons for Choosing Rippling

Pricing, overall customer service, and health insurance reps

Switched From

TriNet Zenefits

Reasons for Switching to Rippling

Rippling had the right fit for our organization with pricing, products, and implementation.

Pros

The automations, integrations, and ease of use are second to none. Important tasks (i.e. onboarding a new employee) used to take me an hour and a half to complete with our prior vendor (due to disconnected workflows, confusing product layout, etc) and it now takes me less than 10 min with Rippling. Transformational.

Cons

The only con i can point to is not being able to just call into a customer support number for important issues (to speak to a live person), but the support email is monitored regularly, so it definitely makes up for any negatives. They also recently instituted a Pod system to support issues and it has been a great experience. It also appears they have recently hired account managers, which tells me they continue to scale the organization and add the appropriate team members for additional support. Good stuff all around.

Alternatives Considered

Namely and Justworks

Reasons for Choosing Rippling

Old school payroll systems don’t seem to be focused much on the end user, which results in a complicated product and a host of needless activities and obsolete work streams which waste valuable time and cause undue frustrations. Plus, Not only is Rippling a huge time saver, but also a money saver as well! We have substantially increased productivity while reducing costs by 20%. It was a no-brainer to make the switch.

Switched From

ADP Workforce Now

Reasons for Switching to Rippling

Cost effectiveness, ease of use, flexibility on purchasing only the modules we need. Plus, we were able to bring our own benefits broker, which others don’t allow. We ended up switching to Rippling/NFP as our broker after a couple of months because their service and offerings are more robust than our prior relationship, but that was by our choice.

Pros

The easy of use! It just makes sense! Coming from Paycor, which is a convoluted mess, Rippling is a breath of fresh air. Easy to find what you are looking for and get things done. I'm no longer wasting time trying to figure out how to do something.

Cons

Only little things that could be improved. For the most part this in in regard to organizing things.

Would be great to be able to change the order of apps in the side panels.

Also would like to be able to duplicate templates in order to make slight changes.

Also sometimes navigating the Custom Fields grid for employees can be hard to see what you are doing because it only shows the field title and not the section you are in. So maybe lines dividing sections or at least the section titles at the top could help with viewing and navigating.

Alternatives Considered

TriNet Zenefits

Reasons for Choosing Rippling

Because Paycor is a complicated program that was messing up so many aspects of our business and they have absolutely NO customer service. We had an issue in January 2021 and I call three times to sit on hold for hours with no response. Filled out a support ticket and still to this day havent' received a response. They are basically a horrible company that doesn't care about the customers that have been using their services for years.

Switched From

Paycor

Reasons for Switching to Rippling

Zenefits doesn't have the elegant UI and isn't very professional feeling. Still found it hard to navigate. One plus is it did give us access to a dummy account to play around with. But overall was very underwhelming.

Pros

Rippling is an innovative and user-friendly HR and payroll management platform that has made a big impact on our business. The software is easy to use and navigate, with features that make it a pleasure to use. We particularly appreciate the ability to download documents and see paystubs, as well as the fun design quirks that add a touch of personality. The onboarding process is seamless, which is important when it comes to hiring top talent. We also appreciate that Rippling is always moving forward with new additions and improvements, which demonstrates its commitment to innovation.In addition to the payroll and HR features, we also appreciate the ability to integrate other apps, which has the potential to greatly simplify the onboarding process for new hires. Time off tracking and the delivery of documents like W2s and 1099s are important everyday features for us, and Rippling makes it easy to access these and other information. The benefits roll-up and the user-friendly interface make it easy to find what we need.

Cons

While Rippling has many positive features and has been a valuable tool for our business, there have been some drawbacks to our experience with the software. One issue we encountered was that Rippling did not file our quarterly taxes and failed to pay federal taxes on the payroll for a few staffers, resulting in financial penalties from the government. This was a serious issue that caused significant problems for our business, and we had to transition to a new payroll provider that was able to handle these tasks correctly.Another issue we have experienced with Rippling is customer service, which has been disappointing at times. We have had to beg for responses and escalate emails to additional staffers in order to get a response, which is frustrating and not up to the standard we expect. Despite these issues, we are still being charged for Rippling, even though they have not performed their duties correctly.While these issues are certainly a concern, we still believe that Rippling has many valuable features and has been a valuable tool for our business overall. We hope that the company will continue to work on improving its customer service and addressing any issues that arise in the future.

Alternatives Considered

Gusto, TriNet Zenefits and BeyondTrust Remote Support

Reasons for Choosing Rippling

It's important to consider various factors when choosing an HR and payroll management platform, such as features, pricing, integration, and user experience. Without knowing more about your specific needs, it's difficult to say why you may have chosen Rippling over Remote. However, some potential reasons could include a more comprehensive feature set, better pricing, better integration, or a more user-friendly interface. IOS and Android apps are supported, and availability of freelancers. Ultimately, the decision will depend on your specific needs and priorities.

Reasons for Switching to Rippling

it really fits my business needs, value over price

Pros

Rippling offers the most efficient and effective human resource services to businesses and their employees. When compared to competing virtual HR software, it's a breeze to use. Rippling has helped me maintain my sense of order and control over my professional obligations. In general, thanks to Rippling, I've been able to accomplish more in less time and with less anxiety at work.

Cons

The ability to quit at any time is Rippling's sole real drawback. The maximum number of leaves an employee can take is three. Nothing negative to report, really.

Pros

Payroll is simple and can be automated in some cases. Does a good job blending functions relating to employees (applicant tracking, onboarding, PTO management, payroll, offboarding).

Cons

1) Rippling failed to pay FUTA for me, with minimal notice and no obvious recourse. 2) Rippling let us swing for a few days during the Silicon Valley Bank debacle--they took our money, but our employees did not get paid until they made sure they would not get left holding the bag. 3) Rippling Unity does not do what their sales reps claim it does. 4) Daily upsells on the dashboard. 5) Once you agree to add a service, they make it almost impossible to cancel. I requested to cancel services prior to renewal, and I was told that I need to inform them more than one month in advance of annual renewal to make any service cancellations. They are happy to add services at any time, however.

Alternatives Considered

QuickBooks Payroll, SurePayroll and Roll by ADP

Reasons for Choosing Rippling

I wanted to replace Gusto because their customer service was farmed out to a call center, which dragged out troubleshooting. I'd planned to replace QuickBooks Time as well, but Rippling has less capable time tracking functionality.

Switched From

Gusto

Reasons for Switching to Rippling

Rippling's sales rep promised comprehensive integration with the tools we already used, eliminating duplicate data entry.

Pros

Very little to be honest. Our global implementation manager was nice, but we had to educate him on some Canadian practices when we feel he should have been aware of them. **there is no Canadian based sales, support or implementation managers, CSMs, etc. they do not understand Canadian tax laws or ESA provisions and the Dev team does not have ETAs for updates on critical needs to help smooth out the processes for Canadian companies.

Cons

Rippling is not ready to appropriately support paying Canadians and working with Canadian companies.There are a number of issues that consistently arose with using Rippling for our Canadian team. Payroll was far more manual for us, we had to check Rippling's work and calculations all the time and often found errors. They cannot do salary continuance easily, you can't easily update ROEs (you have to contact support to do this and it takes a few extra days so you could potentially be out of compliance if it they have questions). They don't calculate PTO earned on ESA pay in lieu notice unless the EE continues to work during the notice period. They don't calculate stat holiday pay if an EE is resigning or terminated in that pay period. This is just the issues we've run into with payroll and Canadian support. Setting up the PTO was finicky and they have defualt provisions that are annoying to turn off and can't be edited or deleted so if you something above ESA provisions then you have to make separate PTO policies, and US defaults first ALWAYS. Initially when we set up everything was under one section for Canada and the US and then they changed it on us and I was told I'd have to set up everything for Canada all over again. I had to push back to support to say that was not okay because we had just finished our implementation (which was an incredibly intense 4 weeks) - eventually after pushing back enough they said they would migrate the policies for me.

Alternatives Considered

UKG Pro

Reasons for Choosing Rippling

We wanted a global payroll system vs. using a US PEO and Canadian HRIS separate in each country we operated.

Switched From

ADP Workforce Now

Reasons for Switching to Rippling

I am disappointed we didn't go with UKG, they would have met and exceeded our needs. Ultimately Rippling was chosen because our US team wasn't ready to navigate away from using a PEO.

Pros

From a user standpoint it is pretty simple to figure out.

Cons

First of all, implementation is you wasting 2 grand, because your own staff will have to spend their time figuring out how to implement the company. A couple of 15-min zoom meetings and email exchanges linking us to videos were all the help we got. They wouldn't even help with pretax/posttax set up questions! When we complained, they called it 'client driven'. I've personally been through multiple payroll company switches and all of the others exported what they could from the existing provider, set up the entire shell, then worked with us to figure out any tweaks and changes before going live. We expected at least 80% of the work to be done by Rippling, not 2%. What did we pay them for?

Next, everything they lied about!! We had lists of non-negotiables like expedited one-day payroll processing, custom restrictions down to the field in profiles, reporting to multiple supervisors who can each approve time off requests, setting up deductions automatically that only happen the first payroll of each month... we were told yes to all of these, and these were all lies. They even went so far as to tell us everything isn't available in the sandbox demo so that is why some functions didn't work, when in reality they don't exist.

Customer service sucks.

Before we signed, we asked if we could cancel at any time if we were not satisfied, and yep this was another big fat lie. We are now having to lawyer up to get out of the 'annual' contract that supposedly was month to month.

Alternatives Considered

BambooHR and Gusto (by Dovetail )

Reasons for Choosing Rippling

We wanted to upgrade to an HRIS. We also had concerns about Paychex after our longtime rep went mia and we received some unpaid tax liability notices.

Switched From

Paychex Flex

Reasons for Switching to Rippling

Price. BambooHR is a great HR software but the Trax payroll was too lacking for anything but simple payrolls. Also Rippling lied and we believed their promises.

Pros

Rippling has been an absolute game-changer for our company. Their streamlined HR and payroll system saves us an immense amount of time and money! Not only is it easy to use, but customer support is always available to help with any questions or issues.

Cons

The only downside with Rippling is that their feature set is not as extensive as some of the more established HR and payroll solutions. There are some features and integrations that are missing which can be limiting for larger companies.

Pros

This tool is super user friendly and the implementation guidance for the admin staff to set-up the product is amazing! They walk you through everything and make sure you know exactly where you can find the answers to your questions.

Cons

I wish there was more support for small teams around state tax registration, while registering for state tax numbers is not super complicated, it is time consuming. Rippling offers this help through an additional package at an added cost. It is not included in the Payroll administration package.

Alternatives Considered

Gusto and Paylocity

Reasons for Choosing Rippling

We needed a tool that offered more support.

Reasons for Switching to Rippling

We appreciated all the integrations that Rippling offered, we also saw Rippling as a tool that would grow with us as our organization continued to expand.

Pros

Rippling is very easy to use and has many features that help to get all your administrative work done fast and accurately. I like how managers are also given the capacity to pull their own team reports vs relying on HR to provide them with reporting data.

Cons

Adding new hires into Rippling throughout the year does not automatically add the prorata vacation days into their profile - you need to manually add that data.

Alternatives Considered

Bob and BambooHR

Reasons for Choosing Rippling

We outgrew the simple features on Collage (which I adopted when I joined my current company) and needed something more robust in order to scale. So glad with our choice.

Switched From

Collage HR

Reasons for Switching to Rippling

Rippling took care of our US payroll (we have US and Canadian employees) and their were plenty of add on features that we could select which Rippling provided.

Pros

User-Friendly Interface: Rippling has a simple and easy-to-use interface that makes it simple to manage all of your HR, payroll, and IT needs in one place.Integrations: The software has a wide range of integrations with other popular business applications, such as Slack, Zoom, and QuickBooks, which makes it easy to connect with other tools you're already using.Automated Workflows: Rippling automates a lot of your HR, payroll, and IT workflows, which can save you time and reduce the likelihood of errors.Security: The software uses advanced security protocols to keep your data safe and secure, such as two-factor authentication and encryption.Customization: Rippling allows you to customize your workflows, forms, and other features to match your specific needs and requirements.Employee Self-Service: Rippling provides an employee self-service portal, allowing employees to manage their own HR and payroll needs, such as updating their personal information or accessing their pay stubs.Customer Support: The software provides excellent customer support, with 24/7 live chat, email, and phone support available.Overall, Rippling is a comprehensive and user-friendly software solution that can help businesses streamline their HR, payroll, and IT processes.

Cons

Pricing: Rippling can be more expensive than some of its competitors, particularly for smaller businesses or those with fewer employees.Learning Curve: While Rippling is designed to be user-friendly, some users may find the platform's depth of features and integrations to be overwhelming, especially for those who are new to HR and payroll software.Integration Limitations: While Rippling does have a wide range of integrations available, some users may find that their preferred software is not yet supported or that the integration options are limited.Limited Reporting Features: While Rippling does offer some basic reporting features, some users may find that the reporting capabilities are not as robust as they would like.Limited International Support: Currently, Rippling is only available in the United States, which means that businesses with employees outside the U.S. may not be able to use the software.Overall, while Rippling is a comprehensive software solution, it may not be the best fit for every business. Users should carefully evaluate their specific needs and compare Rippling to other HR and payroll software options before making a decision.

Pros

I've been using Rippling for our HR and payroll needs for quite some time now, and I must say, it's truly a best-in-class product. The platform offers an extensive range of features that streamline our HR processes effortlessly. From onboarding new employees to managing benefits and payroll, Rippling has simplified every aspect of our human resource management.

One of the standout features of Rippling is its intuitive interface. Navigating through the platform is a breeze, and setting up new processes is incredibly straightforward. The automation capabilities have saved us countless hours of manual work, allowing us to focus on more strategic tasks.

Cons

Rippling excels in functionality and usability, there is room for improvement when it comes to customer support. There have been instances where we've encountered issues or had questions that required assistance, and the response time from the support team was not as prompt as we would have liked. Additionally, the resolution of some issues took longer than expected, causing minor disruptions to our operations.

Despite this drawback, Rippling remains our go-to solution for HR and payroll management due to its unparalleled feature set and ease of use. I would highly recommend it to any business looking to streamline their HR processes, with the caveat that they may encounter some challenges with customer support responsiveness.

Alternatives Considered

Namely

Switched From

TriNet

Pros

From a user standpoint, Rippling is excellent - it has all of my HR related items conveniently located & easy to access. Payroll, benefits (including insurance details - no more worrying about losing my card!) and PTO all centrally located.

From an IT standpoint - as someone who has SOME admin types of access to Rippling, but not full access - it is great to have a central location from which I can pull employee details like title, location and direct reports / who each person reports to. It allows me to keep that same data in sync across multiple systems, using Rippling as the "HR Confirmed" data source. I also love the two-factor authentication requirement. I turn that on anywhere it's an option for me!

Cons

I, personally, have no issues with Rippling at all. There's isn't a "likes least" I could offer. I don't know the costs, but we have a very cost-aware management team so I am sure it is competitively priced. I didn't have to get involved in the setup or implementation, but do know that the team that did work through that didn't run into any serious obstacles, and was able to get quick support to any questions they had.