Rippling Reviews

Pros

For a remote team it is a live saver when it comes to payroll and devices management.

Cons

I will be nitpicking here but the UI on mobile can be better.

Alternatives Considered

Deel

Reasons for Switching to Rippling

Rippling does assets management the best.

Pros

Rippling has allowed our company to be much more efficient with our onboarding and offboarding processes. We now have workflows set up in Rippling that assign tasks to different team members as part of the onboarding and offboarding process. This has helped keep our team more organized and allowed them to be more efficient.

We have also been able to eliminate a lot of paper processes by moving onto Rippling. All of our onboarding documents are now completed electronically, which includes the I-9. In addition, all time off requests are submitted through Rippling as opposed to a paper time off requests with our previous system.

We also recently went made an investment in the Rippling spend app. We are very pleased with how well this has worked out for our company. Our administrative time has decreased significantly and we have better visibility into credit card transactions that are made by our card holders.

Overall, Rippling has been a great investment. It has allowed us to move towards a fully remote work environment. Our documentation is much stronger and stored in one central repository.

Cons

I really can't speak to any specific areas of Rippling that have been problematic for our team.

Alternatives Considered

BambooHR and Inova Payroll

Reasons for Choosing Rippling

Run was highly inefficient and we had honestly outgrown the product.

Switched From

RUN Powered by ADP

Reasons for Switching to Rippling

Rippling had a stronger bend towards technology. It offers integration with several apps and we felt like it would be the stronger product to go with in the long haul. We also felt strongly after the product demos that we had that Rippling had the items that were critical to help accomplish the vision of where we wanted to go.

Pros

Their sales team and customer service was helpful in the initial stages when they were soliciting our business. After that, things went downhill.

Cons

We've used Rippling since 2022 as an all-in-one HR and Payroll provider platform and it's been a nightmare. Their payroll system does not allow for the most basic exemptions based on certain qualifications and they've charged us over $2,000 in fees for missing tax agency accounts that we never needed to set up in the first place. We've been fighting for more than 6 months to resolve it and keep hitting a brick wall of AI response and closed cases with no actual resolution. Their customer service is abysmal once they have your money and a contract. They've also been mining our employee's profiles to soliciting their personal emails for sales pitches. Stay away.

Alternatives Considered

Gusto, TriNet Zenefits, BambooHR and RUN Powered by ADP

Reasons for Choosing Rippling

We were looking for a platform that allowed for time tracking, vacation management and payroll all in one.

Switched From

TriNet Zenefits

Reasons for Switching to Rippling

Rippling gave a great sales pitch and seemed to be a superior product at the time. I now believe the positive reviews were inflated and paid for.

Pros

Easy to use
Smooth implementation
Lots of integrations with other programs

Cons

Cost can add up quickly when adding the various features

Alternatives Considered

BambooHR

Reasons for Choosing Rippling

Looking for HRIS that was more focused on their technology and constantly trying to improve itself.

Switched From

Paylocity

Reasons for Switching to Rippling

Rippling had more integrations and seemed more user friendly

Pros

As an HR Generalist, Rippling has revolutionized the way I work and manage our business. It has reduced the basic rate of "human error", increased and streamlined all onboarding procedures from first step to last, improved our overall compliance in both the fields of Accounting and Human Resource. It has given our employees an all-in-one platform where they have agency to regulate their benefits, understand their wages, easily make changes during QLE's and give them the confidence to understand their benefits, equity shares, offers and payroll. Rippling integrates into Culture Amp (our Employee Engagement software) and SLACK - But the ease of use and ease of implementation is what I like most.

Cons

Rippling needs to help foreshadow possible issues and help educate their admins so they can stop problems before they start.

Alternatives Considered

Bamboo and Paycor

Reasons for Switching to Rippling

All in one tool that can meet multiple needs.

Pros

- Fast user experience.
- Quick access and single sign-on to Benefits, HSA, 401k account.
- Ability to split up the paycheck into 2 different bank accounts.

Cons

Accessing Benefits section from phone is challenging. I had to turn the phone to the side to be able to read it otherwise all the data is merged when holding vertically.

Pros

Their product offering affords much more customization that other PEO's that we visited with. Their client portal is also much more intuitive than any other solution we looked at.

Cons

I haven't ran into anything that has not been great at this point.

Alternatives Considered

TriNet

Reasons for Choosing Rippling

Cost was the biggest factor. Benefits options and administration would be second. A much more modern client portal is beneficial as well but wasn't a huge deciding factor.

Reasons for Switching to Rippling

Higher cost with no additional benefits.

Pros

Initially I loved that everything was connected in the HRIS which would made it very complete, take away a lot of admin work and it was pretty intuitive to use. It really seemed to be an all-in-one solution.

Cons

The whole onboarding process was an absolute disaster. Bug after bug and for every country a different onboarding manager (sometimes multiple if you also include EoR - contacts changing without being informed). In the end we were communicating with 8 (!!) different people.

Pros

Ease of use as a member of the people operations team, onboarding, benefits, etc. time has been cut by more than half.

Cons

After joining PEO, you need to reach out to solve simple issues that you could have previously solved by yourself, they are quite responsive and you can get someone on a zoom within minutes however.

Pros

Ease of use, ability to quickly navigate through the different tabs/links

Cons

I do not have any cons regarding Rippling

Pros

Our team is fully remote and has both employees on a payroll, and international contractors. With Rippling, we're able to every contract and payment in one single platform.
Setup is quite quick, more or less 1 hour, and the customer care rep who guided us made it very simple and clear.
They have a great customer care team, always available to help with doubts (which you'll have, especially if you don't use it daily. There's a lot of features)
Cost is very competitive, it was cheaper than other international hiring platforms. Do negotiate.

Cons

The setup is not the easiest, I'd have struggled to do it alone. But the guided onboarding is great and the reps very helpful and available.
International payment has a quite high fee for each payment $-$, which is 20$ for each payment.

Alternatives Considered

Deel

Reasons for Switching to Rippling

It was cheaper than deel for domestic employees payroll, while offering more or less the same features.

Pros

It is intuitive to use, has a good feature set, and functions very reliably. It sees to be a very solid program. It was a great improvement over other software my employer used in the past.

Cons

This may be unique to my employer's implementation, but I have often had to log in, authenticate to the main program, then log in again to see a specific app.

Pros

The ease of use. Makes it so much easier to clock in than ever before

Cons

The thing I like least is not being able to login on my phone. ( not a rippling thing its my company not letting us)

Pros

It is an easy way to manage both W2 employees and 1099 contractors. You can keep track of their hours, make payments, share benefits with employees, have all the required HR documentation for compliance.

Its interface is also fantastic for both administrators and users.

Cons

If the main administrator is not available, there is no way to approve any changes in the 401k roll over process and Rippling cannot help a lot with this.

Alternatives Considered

BILL Accounts Payable & Receivable and Deel

Reasons for Switching to Rippling

Rippling allowed us to hire international contractors as well and had the full suite implemented in one software, including the invoicing option for contractors.

Pros

- Employee onboarding was fully digital/remote and very seamless
- Integration with learning management systems, like for harassment prevention training, was nice and easy to complete.
- Managing pay and benefits from the employee perspective is very intuitive.
- Review cycles are also a nice feature to formalize employee/management reviews and cadences.

Cons

In performance reviews, after that review cycle was done, I did get lost once trying to find the completed reviews. I eventually found it, but that UI wasn't as intuitive as the rest of the experience in Rippling.

Pros

The support team and response time has been incredible.

Cons

N/A - they have provided nothing but a superb experience.

Pros

The easy navigation while using rippling and efficiency. Definitely a product that will help keep track of payroll, scheduling, etc.

Cons

There is not a thing I have not liked so far.

Pros

My most liked features include:
Consolidates disparate information in one place
Allows easy access to payroll for both admin and employees
Simple, streamlined access to benefits

Cons

Areas for Improvement:
Single sign on could be improved
PTO platform could be more intuitive
Better push notification system

Pros

The platform, firstly, is very aesthetically appealing. The paystub illustrations are super cute!
The platform is user-friendly, well designed, easy to understand, well-organized, intuitive.
Color usage is good and conducive to a good user experience.
Everything is laid out well and I always feel like I can find what I need. Plenty of resources to try to troubleshoot any issues or confusions on my own.

Cons

Sometimes updates lag in Rippling. I may still be asked to perform a task in Rippling that I have already done and it will be on my homepage like an eyesore–and even might prevent me from using needed features because the update I made within my Account hasn't taken. Seems like a glitch thing.

For example, I might update my insurance information in my Account, but Rippling might still be saying I haven't and I'll have a task on my homepage telling me to do my insurance stuff.

Pros

It is a very intuitive and straightforward tool, which helps me to avoid the hassle of "switching" from one different tool to a different one and checking in different platforms information that I need.

Cons

There is an opportunity area related to AI, where the user could type/say (for instance) "hey, I would like to know, given my yearly accrual, and if I take x amount of vacation days in November, if I would have the right to request x amount of vacation days in November", or calculations that the user still does by hand based on the information provided by Rippling.

Pros

It tracks all minutes, and gives you exact.

Cons

No Cons from my part. I would said that "why my previous companies I work with, didn't discover Rippling"

Pros

Easily accessible from the app or from my device on my browser.

Expenses and receipt submittal are quick and smooth.

It has many customizable capabilities.

Cons

The Dashboard is a bit confusing on how it is categorized

Pros

I like how many things Rippling can take care of that you don't want to be worrying about finding separate products for and integrating them while you're trying to run a small business.

Cons

Its greatest strength is also what puts me off a bit. Because it does so much you are placing a great deal of trust in it. We had a few outages in the year I used it which meant we lost access to our cloud environments temporarily which was a huge problem. I think some care needs to be taken to have some redundancy around Rippling if you are going to make use of many of its features!

Pros

Very easy to use, you can split your received money into more than 1 bank account, you receive your money in your local currency with great exchange rates that are done automatically.

Cons

You may not use bank accounts from different countries to receive part of the money there and part in your local bank account.

Pros

It's hr modules is so exemplary and straightforward for seamless running of operations.

Cons

Great for human resources management and got no complaints.