User Reviews Overview

About Tailor Brands

Tailor Brands streamlines business creation, management, and growth for entrepreneurs. Our online platform offers a range of solutions, from LLC formation to brand identity creation and business banking. With over 30 million...

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Feature ratings

Value for Money
4
Features
4.2
Ease of Use
4.3
Customer Support
4.2

Browse Tailor Brands Reviews

275 of 275 reviews
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Beatrice
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 24/07/2019

Customer Service Nailed It

I ran into an issue with my 1st brand purchase. I think I was moving too quickly but I didn't realize that once I purchased I couldn't make changes. I reached out to Customer Service via email and got a response within a couple of hours. I told Customer Service representative that I was willing to bit the bullet and pay for another logo and she was so kind, she help me correct my issue literally in less than 24 hours.

Pros

Tailor Brands is very user friendly. I'm just working on starting my own company and I read about them online. Everything is extremely straightforward. Another great thing is that you can more then likely find a coupon online to help cut some of the cost for your initial purchase.

Cons

I don't like the fat that you can not speak to someone over the phone. It lacks that interpersonal communication which is kind of a bummer.

Response from Tailor Brands

Hi Beatrice!
We are glad to hear you had an awesome experience with our customer support team and that we've managed to address all of your concerns :)
We'd like to point out that we are working hard on providing better communication channels at the moment, so we can enhance the communication with our users.
If you have any additional suggestions/feedback, or just need assistance with the use of your account, please feel free to reach out to us at any time!
Kind Regards,
The Tailor Team

Replied 07/08/2019
Jennifer
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/03/2023

Only a few unexpected expenses but other than that, totally legit!

As much as my previous grunts may sound, I did enjoy the experience, aside from my logo not being on their records and no way to add it. I love how Tailor Brands had their site in order, so you knew what to do & when, giving you ample time to make sure you cross your t's & dot you i's, and being LEGAL! I am thrilled to keep working with Tailor Brands to see what else we could create together!

Pros

I love how easy you guys made creating an LLC & ensuring I have taken proper steps to solidify my LLC, legally & legitimately. I TRULY cannot over state my appreciation in that field. I knew some things about the LLC legalities, but not everything. I am an entrepreneur at heart! I design, create, build, & market all of my own material & content, as well as selling online retail goods. I have hands in many pots and I really appreciate you guys!

Cons

1st CON - NOT BEING ABLE TO UPLOAD MY OWN LOGO I PREVIOUSLY CREATED WITH ANOTHER SITE. 2nd CON - I would have to say the cost. Sorry, but true. By the time I completed everything I needed to complete to be legal & legit, it costs me around $1200. LET ME ALSO ADD THAT I WAS ABLE TO WORK AT MY OWN PACE TOO, SO THE $1200 WAS SLOWLY PAID OUT OVER A MONTH'S TIME TO GET OPERATIONAL. NO, I didn't expect it to be free, gosh no you have to spend it to make it. But I did expect the "pitch" of it only costing $299 to get started, ended up being $99.00-$299 PER service that I needed. I thought it would be for the whole LLC completion, but no, it was just to get started. Tailor Brands had their cost & then the state & trademark had their cost on top of tailor brands. But that was my total expense from beginning to end.

Tish
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

1
Reviewed on 22/06/2023

Owner

Awful! they never really help me with my site, after paying them to set it up for me I had to pay some one else to put the content in. At first I was able to edit my site via my phone then all of a sudden when I log in to make changes or add a product it was acting like I had never had a site and to start over. When I contacted them to ask why? I was told to send them what I wanted to add and they would for me. Next when I went to edit my site via my PC the same thing happened. I'm not paying for what I already paid for. I have a website I can't edit. I have product that on the site that I no longer have but can't remove it. I feel like they are doing me this way because I'm 64 yrs old and I don't have anyone to help be. So they just took advantage of me, sold me something and left me to figure it out on my own.

Pros

Taking to [sensitive content hidden]
they were fun.

Cons

There is no customer care via phone, and they are not very helpful when the do return your email. The only phone call you get is when the sales team wants to sell you something.

Response from Tailor Brands

We apologize for the inconvenience caused and take full responsibility for your bad experience and will be very happy to help change it. I have been trying to locate the email you sent to our support team, but having trouble finding it under your name.

We'd love to take a look at this for you and provide you with a satisfactory solution to this issue :)
Would you mind giving us an email address we can contact you at? Or you can also reach out to us at [email protected].

Kind regards,
The Tailor Team

Replied 02/07/2023
Sandie
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 04/04/2023

Look no fragrance

First, let me say that I didn't set out to start a business. Making handcrafted soap came out of necessity for my extremely problematic skin. After 10+ years, I have enough people joking that I'm their soap dealer, to go legit.One huge problem tho. My circa 1987 technology skill set.Enter Tailor Brands!!!! I wish I could give them more than 5 stars. At first, I half heartedly made a logo for myself. I loved it so much that I decided to read some reviews. Despite some negative feedback, I decided to invest a few bucks for a package. One of the options I was interested in was having a website built. I was called the next day by a sales representative, and offered a few styles and pricing options. The process couldn't have been easier. A few questions and emails later, and have a beautiful online store. It's a little surreal seeing a domain name pop up on a feed, and thinking, that's my baby.Their customer service has been outstanding 👏. One drawback is no phone support. Hopefully, that will change soon. Overall, Tailor Brands has been everything and MORE than I expected.Thanks for making dreams come true!

Pros

One stop place to start a business. Everything you need is there

Cons

No phone support. Hopefully that changes soon

Quinton
  • Industry: Music
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/04/2023

Honest Thoughts

My overall experience with Tailor Brands is Phenomenal. I'm glad I saw their ad on youtube while watching some of my favorite creators. Who knows had I not found them I might still be without a business right now.

Pros

I started with Tailor Brands completely from scratch. What I like most is how easily I was able to start and complete everything as a first timer not knowing what I was doing. They literally walk you through every step of the way.

Cons

The only Con I could think of would be during the trademark process there was an error that was with the initial form. It had been pushed through by the company they're partnered with. I received an email back a couple days later saying that something was wrong and I'd have to pay extra for the form to be resubmitted. I feel like it was it scanned over quickly before pushing it through by a professional it could have been caught on the front end and avoided the small hiccup. (Since there will be first time business owners that won't quite know what to place where in some cases) Other than that the ENTIRE process was flawless.

Ken
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 08/08/2023

They will steal money once they have your credit card

Pros

Decent interface and was able to get basic things completed.

Cons

Tailor Brands has now illegally charged my card multiple times over 2 years. You sign up, can't cancel, and it is impossible to get anyone to respond to you. Last year I had them issue me a refund after charging me for a full year instead of the one month I signed up for. After fighting with them, they refunded me. That was one year ago. Account closed! Then exactly a year later they charged me again for an entire new yearly subscription. They didn't notify me, i didn't have an active account, and when logging in (no paid account) I could see the charge and invoice, but again no subscription. I notified them and they told me I did have an account and told me with instructions how to cancel. Again, there was no "cancel" button shown since the account wasn't active. I had to notify PayPal since I assume Tailor Brands was making it impossible for me to cancel so they could charge me again next year. Total scam! Stay away.

Response from Tailor Brands

e're sorry to hear that you've had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future.

I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :)

Looking forward to hearing from you!

Kind regards,
Tailor Brands Team

Replied 10/08/2023
Kristen
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 17/04/2023

Everything I needed to start my own business.

It’s been a really good experience. My complaints are honestly minor.

Pros

Tailor Brands has been helpful in starting my own business for tattooing, arts, crafts, comics and hopefully soon animation. They are also helping me with my annual tax reports for my state which has been really helpful. It is an all in one source to help you start your business.There are a couple of hard things to manage, but I’m designing my website from scratch. They did warn that this is a more difficult way to get a website started, but I needed the freedom to make a large website with multiple pages available. I just wish there was a way to make a “turn page” feature for my comic.

Cons

Some parts are a little confusing, but the customer service does help with that. Website building is a little on the hard side if you need more than just a template website. I wish they had a webcomic widget for the site building portion, as well as the ability to let the site know that I already have an established bank, and email for my business.

Chenine
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/04/2023

Tailor Brands Makes it Offical

My overall experience has been positive with Tailor Brands.

Pros

It was easy to make my logo. The design was nice.

Cons

It was difficult to link my existing domain name to design my webpage

Alternatives Considered

Wix

Reasons for Switching to Tailor Brands

Marketing campaign
Brighton
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/04/2023

Great service

They do good in business

Pros

Logo and website. Logo design website email

Cons

The great service and they make sure you get what you need

Alternatives Considered

Safe Food Pro

Reasons for Switching to Tailor Brands

Great service
Guy
  • Industry: Graphic Design
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/04/2023

Taylor Brands has made it much easier to start a business

They guided me through the processes to make my company a legal LLC. In the previous businesses, nothing was done online. Nothing was a one stop service. Tailor has made it pretty close to that.

Pros

I have started 4 business in my life. This is by far the easiest one to start, thanks to Tailor Brands. They helped me set up my LLC. They helped me get a logo that I am please with set up. Then they provided a website space for me. The website was the last of the things I needed to do. They could have set it up for me, but I wanted to do it myself. It was so easy to input the information needed.

Cons

I looked everywhere to try to find a price for setting up my brand. I did not like it that I had to enter so much information just to get the price.

Kapil
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 19/01/2023

Do Not Use -- Unresponsive and Very Costly

Negative -- still confused about the state of my EIN. No customer support lines to reach out to get in touch with my registered agent, nor clarification on what documents are needed to submit locally -- even though I PAID FOR ALL OF THESE SERVICES through their platform. Buyers beware, this product operates as a money grab to confuse you and not provide you with adequate services or support.

Pros

The software is billed as a universal set up to help get an LLC and all related aspects of a business up and running. Designing a website and getting a business email through the service was easy albeit costly.

Cons

I came to Tailor Brands to start an LLC, get a registered agent, and get my EIN number. So far, the process has been nightmare-ish. Things that should have taken only 1 day to resolve take weeks and it seems like internally, the team is very unfamiliar with the structuring and creation of LLCs and new businesses. I have run into numerous issues and rather than having a customer support line that reaches out and guides you through the process, they have not been able to adequately respond to simple questions nor have they put customers in contact with someone who can help resolve their problems -- STAY AWAY.

Nikita
  • Industry: Capital Markets
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/07/2019

First Impressions Review

Overall, so far so good, this is my first week, still a lot to learn on how to use their tools. The only thing is that by accident I chose a wrong domain name for my brand ( Tailor Brands gives you 1 year free domain after you make your premium purchase), I think the interface of that part is a bit confusing. I did not confirm it in the follow-up email, and when I asked if I could change my domain since I did not confirm it, customer support said that I have to purchase a different one. I think there should be an option provided to cancel within 24-48 hours ( I sent an email right away once I've noticed it). Other than that, only good impressions so far.

Pros

Pretty easy to use, has nice customization features for the logo and social media posts.

Cons

Seems like if I use the mobile version of the site it gives you more options for logo design, I could not find some of them on the regular web page.

Response from Tailor Brands

Hi Nikita!
We are happy to hear you found our services easy to use and that you managed to make use of the great features we offer :).
Unfortunately, domain names, once registered cannot be changed. We will make sure to pass this on you concerns over to the relevant department.
If you have any additional feedback or need any assistance, do not hesitate to reach out to us!
Kind Regards,
The Tailor Team

Replied 07/08/2019
Austin
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 29/05/2023

Terrible Company

Pros

Nothing, I have to type a minimum of 40 characters for this review

Cons

Overall experience. Imagine going to a restaurant and ordering a meal and then receiving an empty plate from the kitchen, then them saying no refund have a good day. Terrible for new business owners. Customer service does not exist for Tailor Brands.

Response from Tailor Brands

We're sorry to hear that you've had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future.

I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :)

Looking forward to hearing from you!

Kind regards,
Tailor Brands Team

Replied 05/06/2023
laquan
  • Industry: Photography
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/07/2023

Shots by que

My overall experience with tailor brands professional team worthy worthwhile and on point

Pros

What I liked most about tailor brands it was fast easy understandable reliable also when you reach out to the team they get back to you in a timely professional manner

Cons

There was nothing I liked least about tailor brands

Marley
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/04/2023

Best site to start up your business

I love Tailor brands

Pros

User friendly, beyond helpful, and Iam just overall impressed! The only thing I wished they had was a payroll site.

Cons

Nothing I have seen so far that I wasn't impressed with.

Andrea
  • Industry: Public Relations & Communications
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
2

4
Reviewed on 10/05/2023

Branding with ease

It’s been a positive experience.

Pros

The ease of the graphic design tools helps me create a striking visual brand.

Cons

It would be helpful for the platform to resize images for multiple social channels. It would save time.

Clara
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 10/06/2022

Beware Beware Beware

Disappointing, traumatizing and emotionally taxing of my time, money and wallet. I rarely write reviews but absolutely had to in this case. 4 month and still no website or refund. Dispicable

Pros

I did not like the software. When problems arrose, there was no one to fix it. They sure have a person to sell it to you though. Also no responses to any of the bad reviews should be a sign that you are taking a big risk however you look at it.

Cons

Everything. Images cut in half, pages not centered, it cannot read British English. 5-8 days to complete a task that can easily take an hour. 4 months have passed and I still don't have my website. Asked for a refund and have been run around by at least 6 different robots.

Ebony
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2023

One Stop Shop

Pros

Tailor Brands is easy to use and their customet service is responsive & supportive. I'm so happy I took the risk and allowed tailor brands to support me in helping me build my company.

Cons

Nothing to add at this time. I find Tailor Brand's service offerings to be great and exactly what I needed.

Isaac
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 19/11/2022

do not buy this

Absolutely terrible don't even bother. Your better off getting a website build with square if that's what your looking for

Pros

They have a group to help build you a website

Cons

There customer service is awful they have no support number just email. They love to to upcharge on so many things but the issue is they charge you for it and then never it give it to you. I'm actually dealing with an issue right now where they charging me extra to add more than 100 products to my site and you can't pay for it through the site you have to email them to get it. They charged me for.it. but never gave me the service and now.there mia and no one wants to email me back about this

Verified Reviewer
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used for Free Trial
  • Review Source
Value for Money
2
Features
2
Ease of Use
5
Customer Support
2

2
Reviewed on 05/09/2019

AI Generic Generated Logos

I didn't like it I tried using it to create a better logo for one of our businesses and the automated generation did not impress me. I won't use it again.

Pros

It's really easy to use and the AI does most of the heavy lifting, even if the end result is less than satisfactory.

Cons

The end result. It's an automated tool to make logo creation better, faster and cheaper. The problem is that it seems as though art is not something that a computer can learn easily. It might be able to compare similar businesses and try to create something close to what a human would create but in the end it looks generic and amateurish.

Response from Tailor Brands

Hi!
Thanks for leaving us a review.
We are sorry to hear you did not find our services up to your expectations. Note, however, that our logo make is very powerful and it has many design structures that you can create.
This is why we normally recommend our users to try more than once to create their logo so they can experience all the available combinations our algorithm can create :)
If you have additional feedback you'd like to give us, feel free to reach out to us at [email protected] at any time!
Kind Regards,
The Tailor Team

Replied 07/10/2019
Robin
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 03/04/2023

Tailor Brand Review

Very easy to use and organized well to get us started. However, difficult if you have to speak to a person.

Pros

Ease of use and organization. Quick turnaround. I’m

Cons

Lack of people who understand your issues. Lack of follow-through.

Alternatives Considered

BeyondTrust Remote Support

Reasons for Switching to Tailor Brands

Ease of use
Veronica
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/03/2023

Easy breezy tailor brands

When I was first started to get my LLC I couldn’t pick a good name for the business but I talk threw emails with one of the customer service and they helped me.

Pros

I really enjoyed how easy the website is to use and create things that I need and want for my business.

Cons

Nothing it’s all good. I wouldn’t change orSay anything bad about this website

Dreamus
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/04/2023

Motivation to see the Vision

Pros

How the process is step for step. Getting started is always the challenge, and it just seemed effortless through Tailor Brand.

Cons

Customization of your logo. I would like a feature where you can upload photos of your idea. The selection is very broad so it was hard to manage through that part.

Renee
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

3
Reviewed on 09/08/2023

Horrible customer service

Pros

The logo was good but you can not change it once you make it.

Cons

Horrible company charged for a yearly subscription I was not aware of and they will not refund you even though the day it hit my bank account I canceled they do not send you an email reminder they only send an in app notification and if you don't log in all the time you will not know.

Response from Tailor Brands

We're sorry to hear that you've had a bad experience at Tailor Brands and apologize for this. We will learn from this case and will work on improving it in the future.

I can see that someone from our team has reached out to you with a solution. We would love for you to reply so we can fix this issue in no time :)

Looking forward to hearing from you,

Tailor Brands Team

Replied 18/09/2023
Edmund
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/03/2023

Lil ts review

Very good ,

Pros

Fast , well designed, customer service was good easy to use after I figured out how to use it

Cons

Don't like the fact u can't link ur buisness account from ur own bank ,have to use mercury , would like to see a set program with all prices included in on place when signing up

275 reviews