Constant Contact Reviews

Pros

Constant Contact has the BEST customer service. Top notch!

Cons

At this price point, there should be NO bugs in usage. Still, however, there are issues when trying to do a few things. As good as they are, and better than most, there if much room for UI/X improvement!

Alternatives Considered

Acumbamail and Mailchimp

Switched From

Acumbamail and Mailchimp

Reasons for Switching to Constant Contact

Mailchimp was not worth the barely cheaper cost since I was already familiar with Constant Contact. And the Acumbamail UI/X needs improvement to compete with Constant Contact...even at a lower price point.

Pros

One of Constant Contact's strongest features is that it's constantly updating analytic tools that show the open rate and pattern of the campaigns and the subscribers. I have to note how easy the platform is to use, especially the drag-and-drop feature, and they also provide templates depending on the industry, financial services in this particular case. For example, the possibility to divide the audience according to behavioral data and develop an email sequence based on the customer's interactions makes it highly effective for financial messaging.

Cons

Compared to the competitors, possible A/B tests are more restricted; the possibility of tests at Newsletter2Go is only subject lines of the message. Where improvements can be made is in how the template's customization is: some aspects remain set in stone when attempting to adhere to precise branding standards. The social media integration tools must be advanced for enhancing marketing.

Pros

Constant Contact is easy to set up and use and has good customizations.

Cons

I found the software to be buggy at times. I would often encounter glitches where the page would reload and I would lose my edits.

Alternatives Considered

Mailchimp

Reasons for Switching to Constant Contact

I chose constant contact because at the time the price point was better than MailChimp

Pros

What I like most about Constant Contact is its ease of use for creating beautiful, professional email campaigns. The drag-and-drop editor makes it simple to customize templates, and the automation tools help me stay in touch with clients without much effort. The reporting features also give great insights into open rates and clicks, which helps me refine my campaigns.

Cons

The pricing can be a bit high for smaller businesses, especially when adding more contacts. It would be great if there were more affordable plans for startups or companies with fewer clients.

Pros

It's easy to use and offers a variety of customizable templates, which is great for graphic designers who need to create visually appealing email campaigns without starting from scratch. The platform also provides useful analytics to track the performance of email campaigns, which helps designers understand how their designs are resonating with audiences.

Cons

While the templates are customizable, they can sometimes feel limiting compared to the full design freedom a graphic designer might want. Additionally, the platform’s email builder can be clunky, and some elements may not always display as expected across different email clients.

Pros

I particularly appreciated the ease of use of Constant Contact. The customizable email templates allowed me to create professional and attractive campaigns quickly. The integration with social media, especially Facebook, was a major asset for reaching a wider audience and increasing my sales. Additionally, the detailed reports helped me understand what works and adjust my strategies accordingly.

Cons

One aspect I found a bit less satisfactory is the cost, which can be high for small businesses. Also, the initial learning curve can be a bit steep for those unfamiliar with digital marketing tools. However, once these obstacles are overcome, using the platform becomes much smoother.

Pros

Their customer service is amazing! Also, the flexibility, ease of use, the many templates, not just email marketing, but surveys, event registration and management, ability to test your message before it is sent, and what you get for the price is also attractive. It is overall the best for marketing emails, event registration, tracking success, managing your database of contacts, surveying, and it is easy to learn. Plus, everything is managed in one place so you can do data segmentation for targeted marketing, manage your information more effectively, run reports, and maintain the information you capture easily.

Cons

I have used Constant Contact for several years. There hasn't been many cons. Sometimes your emails will end up in Spam, but they do everything to try to provide suggestions to mitigate that. They have continued to invest and listen to their customers.

Pros

Constant Contact allows me to effectively automate marketing strategies, design websites and create landing pages in one place.

Cons

There is no overwhelming scenario which I have ever encountered with CC.

Pros

Constant Contact is a fantastic email system for an up-and-coming business. It generates good-looking emails quickly, does a great job of managing subscriber lists, and it integrates neatly into many social media platforms.

Cons

Custom-formatting templates can be a bit of a struggle, and the HTML interface isn't always a reliable representation of what your subscribers will see in their inboxes.

Pros

It's easy to use features! Simple but powerful!

Cons

Some of the email editing is lacking for small details.

Pros

In the past I would send out emails to clients one at a time which took a lot of time as my email list grew. Using Constant Contact not only saves me time but helps me reach more people increasing my online sales.

Cons

I absolutely love the system...I just wish more of my clients would open the emails which has nothing to do the Constant Contact.

Pros

CC is eacy to deploy and easy to use. With just some basic knowledge of design, you can create compelling emails that catch a readers attention.

Cons

There are issues with the syncing feature with both WIX and NeonCRM. It creates too many duplicate accounts. WIX synced accounts remain "unassigned to any list" until you manually open each account and assign it.

Pros

Constant Contact allows me to automatically create, customize and send high volume outbound marketing emails.
In addition, CC has website design features which makes it a unique email automation tool in the market.

Cons

Ever since I implemented Constant Contact in 2022, I have never experienced drawbacks and bugs.

Pros

I give it double thumbs up since it has added features apart from marketing automation, which include CRM and landing pages creation.

Cons

It is quite pricey to buy domain at Constant Contact, but I have pointed from other hosting companies which works perfect for me and it is cheap.

Pros

Constant Contact not only automates marketing strategies but also offer web design capabilities.

Cons

Unfortunately, this program lack domain search and registration services.

Pros

Constant Contact creates regularity for email campaigns, as the completed campaign becomes a reference for future campaigns, giving the workflow a unique smoothness. The templates are wonderful, and cooperation is guaranteed with Constant Contact. We jointly adopt a main campaign and divide it into sub-campaigns easily. I love how easy it is to break down the main menus and easily link them to their designated part of the campaign. The collected data is expressive and rich in detail, and we always benefit from it to find those who are most seriously interested in our products.

Cons

The negatives are not many, I just hope that Constant Contact lifts some restrictions to modify templates more freely, and I would like more wonderful templates.

Pros

The best thing about Constant Contact is the availability of website builder tools combined with email marketing in one single integrated repository.

Cons

Constant Contact just work fine although some additional products such as plugins and domains are pricey to acquire.

Pros

Constant contact For surveys is a great way to follow up with anyone that’s attended an event.
Since you’re able to create an event and people can register through constant contact, it’s all very streamline to where you can send a survey after.

Cons

Since they changed their format about a year ago, there has been a few days that the site has been down for a while.

Pros

Constant Contact not only allocate email marketing automation capabilities but also has website design tools.

Cons

Ever since I started using Constant Contact, it has never posed any negative impact.

Pros

Not a thing. I have used many CRMs, lead gen and email at scale tools. I have never used a tool so clunky and complicated as this. I am opening support tickets on a daily basis, this tool seems outdated, too complex and more often than not leaves me frustrated and takes me away from my work.

Cons

There isn't even a title field available to fill out when adding new contacts to an account. Examples like this cause redundancy. I have noticed a lot of bugs, and struggle with the clunky interface. When you import contacts via CSV they then can't be added to your workflows easily and requires the process to be very manual, defeating the purpose. I have had to request support almost on a daily basis while I have appreciated the help of [sensitive content hidden], I can't help help but feel like things should not be this complex. I never had this much difficulty when using other platforms like salesforce, hubspot, salesloft and could easily use their platforms without in depth training, they were intuitive out of the box.

Pros

The scheduling is my favorite part. Well, campaign management is also a dream come true because it means I don't have to keep typing the same email campaign over and over again- but honestly, the scheduling is just such a huge life-saver. I don't know what I would do without it!

Cons

What do I like least? Really hard question to answer. Nothing.

Pros

Constant Contact has been great for us to connect with all our customers.

Cons

We don't have any negatives about this software.

Pros

It integrates with our database, Donor Perfect, and syncs each night, which is helpful. The ability to segment and create lists is good and I appreciate that you cannot accidentally duplicate contacts. It's also nice to be able to schedule social media posts as well off the emails.

Cons

Designing emails in Constant Contact is such a pain. It always does SUPER weird things, which I suspect has to do with the way the emails auto code. Back in the day, you used to be able to manually go into the code and change it, which we would do regularly. But then they changed to this "simpler" format, and while it is more user friendly, they took away the option to manually change the code. When we asked them about getting that functionality back, we basically receive a big shrug. So now you have to deal with things like if you copy text from ANYWHERE (even Notepad, which has no formatting) and paste it into your email, the actual font, font color, and font size are NOWHERE NEAR the actual font, font color, and font size you have already in your email, so then you have to select that entire patch of text and redo it so that it matches whatever text you have, and sometimes it randomly bolds things too. It is such a pain. This happens too if God forbid you decide to actually TYPE in the box, the font attributes will all completely change, unless you type in the middle of your paragraph and then delete around it. It's maddening. Additionally, when you send tests to yourself and then forward them, the spacing completely changes, so I have to tell my bosses that no the actual email is not actually going to have giant spaces in it. And when you send an email from Constant Contact that has a background color and forward it (this is in Outlook), the background color comes with it, so you have to manually change the page color of your email, which is difficult for me to teach some of the older staff on our team to do.

Pros

The most feature that I liked is the calendar of Constant Contact because it organizes your work and you can see it in one glance.

Cons

The least thing I liked about Constant Contact that the writers should improve their content and depending on the content, they have to set the price.

Pros

I love the ease with which it is usable. It’s highly intuitive and easily picked up.

Cons

The initial adaptation of Constant Contact was a bit slow. But no more than the usual level of integration usage/adapting of any new system or software.