User Reviews Overview
About Epic
Epic is a cloud-based healthcare solution designed for various sectors within the medical industry. It primarily targets health systems, clinics, post-acute care settings, payers and other spaces focused on enhancing patient and...
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Always evolving to meet the needs of clinicians and patients
Pros
Epic has regular updates to make charting more efficient and easier.
Cons
There are limits to using the smart phrases in the SOAP note template for daily notes.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Great Use for All healthcare field workers.
Overall i think its necessary for hospitals to use this system because of its access to handle as much information as it can.
Pros
I appreciate the functionality of EPIC and how its manages the files of all our patients in our hospital and different hospitals.
Cons
It sometimes feel like its too much to look at sometimes. when its so much information it sometimes can be a bit much to handle when in a hectic situation.

- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Meh........
I had to use it while in medical school. Although I have used worse (Cerbo), I have used better (Elation). I wouldn't choose it if given the choice.
Pros
Neutral colors. Smart phrases that the user creates make for great shortcuts.
Cons
Multiple screens making it difficult to find things. It's like playing hide and seek, and not often successfully.
Top Epic Alternatives
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Epic is EPIC!
Pros
Epic is an EMR that replaces the need for multiple complex systems. Out of the box, it is excellent, however becomes even more powerful as you continue to customize to your needs.
Cons
It can only be directly purchased if you are meet the minimums. I have individual providers I know who'd love to use it in their smaller practice.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
EPIC great compared tonother systems
I would day my overall experience has been great.
Pros
Most things are in one spot for you to view and update as needed.
Cons
There isn't really anything negative to say but if i had to say anything it would be the way you cant exit a chart if thete is hard stops
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Not the best or the worst
I give it a fair experience. Because of how slow it is sometimes
Pros
I like how everything is so condensed. But at the same time you still have everything that you need. When something goes wrong it seems like they jump straight on the problem.
Cons
It’s soooo slow sometimes. I feel like it crashes when everyone is on at one time.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Epic electronic medical record
Widespread use so familiar to many without having to keep learning new EMRs.
Pros
Used in hospitals as well as offices so use becomes easier over time.
Cons
Text typing is required as opposed to just clicking choices.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
EPIC PSC REVIEW
EPIC is such a great EMR system to use. I am using it everyday for my job, and it's been a great experience this last month
Pros
How easy it is to work. I started using EPIC a month ago, and was able to pick up on it very fast.
Cons
No dislikes on EPIC! it's been super great and easy
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Epic Review
I have a positive experience with Epic tracking revenue cycle KPIs for a large healthcare organization.
Pros
It is easy to access real-time clinical and financial data in one system. It is easy to navigate and find patient information.
Cons
It hard to track historical data if we are trying to trend denials.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Easy to navigate and versatile
Pros
I like the versatility of Epic and how many feature it has. I used it daily while working at the hospital and it was easy to navigate.
Cons
It felt a bit analog and outdated when I used it, but it was still functional.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
The worst end
It’s not designed to help pts. It’s designed to maximize billing .
Pros
Care everywhere helps with looking at info from other institutions
Cons
The implementation of this software at our hospital was a disaster. Orders were incorrect . Some medications were 10x the dose. There were no epic super users nearby. Because orders were built incorrectly, a pharmacist could change an order of mine without my cosignature and it was an erroneous change that could have resulted in a patient death. There is no quality control with the rollout . Many of the treatment plans were incorrect so you have to place a ticket for everything. The training was poor so most people don’t know how to use it so you have to change everything . The problem list takes forever to clean up. There are alerts that go off constantly, many of which are incorrect. You can be in the middle of an order and an alert pops up. There are hundreds of canceled orders that aren’t really canceled . Same with overdue orders. I mean there is no way for a human to distinguish the important stuff from the noise . The inbasket is horrible to use because you can’t include your nurse or scheduler on the same message as your pt and because it’s flooded with messages. Your phone constantly goes off in the middle of the night with critical alerts even though a nocturnist is in the hospital and can actually address these issues. But you are the one being woken up. Unfortunately because epic has a monopoly and because hospital administrators who don’t have to use this make all the decisions, they chose this software because it maximizes billing . It is demoralizing .
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Love Epic!
Love it! User friendly, quick easy access to what you need, and great technical support!
Pros
Epic is very user friendly, there is multiple ways to access applications and tabs. Epic is great for those who need to multitask! Love this system!
Cons
Management of medical records could be cleaner and better looking
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
EpicCare is a great EMR
Overall it's a good application, though sometimes with Citrix it can be hard to launch, but that's a Citrix issue.
Pros
Responsive and stable, good to access data from other institutions
Cons
UI is a little bit crowded. Getting to know the interface can take some time.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Epic is my favorite system to use
Overall it is one of the easiest health care systems I have used. I wish all facilities had this program.
Pros
The best part about Epic is that its an easy system to use and all the information is in the patients chart.
Cons
You do have to do a little digging into the charts to find out older information on the patient.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Tons’o’clicks
Pros
That I have access to other EMR’s through Epic. That Epic automatically capitalizes the first word of a sentence.
Cons
Minor complaint- the .HM phrases for some things pull in the date it was resulted instead of the date it was done.Major complaint- When I came back from my lunch break at 1:00 after seeing patients all morning, Epic had disabled my user account. I had received a warning that my password was going to expire in 1 day when I logged in this morning but did not get the usual pop up you get from other sites prompting you to enter your old password, etc. After 2 phone calls with no resolution, someone calls me back an hour later while I’m in the middle of an annual exam using a printed note and the guy tells me that my Epic account expired years ago. I started using Epic 3/2019 and it worked fine until lunch. Expired? Huh? I handed my cellphone to my office manager. I think she was on the phone for over an hour. The account of an active physician should NEVER be disabled on a whim or a random expiration date that one of Epic’s forms asks for.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Worst ever for front desk scheduling
It was bad enough before the so-called upgrade, but now it's just plain aggravating to use. This "upgrade" is totally senseless. There was absolutely no reason to change scheduling and "bookit" is a very unprofessional sounding name.
Pros
The ONLY thing I like about Epic is being able to prioritize the schedule by time or patient name.
Cons
Whoever writes these programs should be made to actually USE it for several weeks and see how THEY like it. It's way too easy to get stuck on a page because of an "error" we can't fix and the new "bookit" is making everything mush more difficult. Insurance information gets twisted and information often doesn't get sent to Caretracker.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Unnecessary changes
Cons
They are constantly making unnecessary changes to the system. It makes usage difficult because you have to hunt for what you are looking for. They change things that just add additional clicks with no actual benefit to the change. It is very frustrating to get used to where something is located and then find it suddenly not there or to find the whole process of getting to what you need has changed. For example my telehealth visits are now listed as office visits and then you have to make 10 additional clicks to make it a televisit and then on you schedule you have to click 10 more steps to make it show as a televisit on you screen so you know if they are coming in or if you are supposed to be calling them. This constant change is VERY aggravating and unnecessary.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Has made my job easier
I would definitely recommend this to anyone who I know needs help in the patient setup/service in the medical field. It’s also a huge help in the revenue cycle as well.
Pros
The one tab-click solutions. There isn’t a need to search around this software.
Cons
The billing portion took a while to get used to.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
EPIC charting in the hospital
Pros
This program is very easy to figure out and maneuver. It is reliable for nurse charting. Documentation is easy to find as well as submit.
Cons
There are too many options for charting. Each selection comes with many options as an answer. I think it would help if this was narrowed down to the most common answers and just leave a comment area for answers not preset.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
One of the best
Pros
There are so many things you can do with epic, as far as patient care, it’s excellent to sync all of the persons info to one place. It’s easy to input data, and easy to review. I consider it to be a safe software and feel confident it protects the information that’s entered.
Cons
The only con is that it can be overwhelming, especially if you’re trying to teach someone who isn’t great with computers in general. Once you know what you’re doing it flows smoothly.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
User friendly EMR
As compared to other EMR system, Epic is user friendly and I like their frequent updates.
Pros
Easy to use and option to personalized per requirements. Frequent upgrades are really helpful. I like the search options in multiple ways.
Cons
It would be helpful if epic inbasket message has more options such as go to Date of service or see if provider made addendums in the chart.
- Industry: Biotechnology
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Epic is the gold standard in EMR / EHR for hospitals and healthcare systems
I've come across EpicCare EMR in so many specialty hospital care settings. It's nearly always been a pleasure to work with healthcare systems that directly use Epic.
Pros
It's all inclusive. Epic has a module for virtually every medical and healthcare related specialty, function, and revenue-cycle driven procedure. I like that some of the best academic medical centers and healthcare systems in the US use Epic.
Cons
Epic is very very expensive to implement, and it can be overwhelming for health systems to implement all at once.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Epic - Great idea, terrible in practice
Difficult and frustrating, as it delays care and charting when it goes down or causes issues due to lack of adjustment that can be done to expand on info or change info
Pros
Useful due to the amount of shared info between hospitals systems and doctors,
Makes consistent treatment easier and more accurate
Cons
Too many tabs, too many drop down boxes and limitations to what can be documented, constantly freezing, going down or causing errors

- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Impressed with tool
Love it!
Pros
Great ehr tool a hospital should have. Love features and capabilities.
Cons
Resources are not available easily. You need to be associated with a organization using it in order to get it’s materials.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Oh so easy to use
Pros
Being both a builder and a user of several ehrs I do believe that this product is is very user-friendly. I am in a nurse informaticist. And the features and functionality available truly help arcare providers be able to care for and document the care they give.
Cons
I do believe there are several kinds and maybe it's just with what has happened within our organization but there is an ability to have too many variations in documentation which leads to discrepancy. Additionally from what I understand from the AC and am there is not a good way to search for these discrepancies in the system once they are built. The AC and am's that are sent to support future go lives as in our instance where we added on 14 new hospitals they did not have the level of experience to support our organization.