Dameware Reviews

Pros

Its ease of use, scalability and powerful functionality

Cons

Integration with third party Service Desk software as well as remote platforms supported is limited.

Pros

When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user.

Cons

The cost is not great but it is worth it down the road when you utilize all the functions.

Alternatives Considered

Freshdesk, Zoho Desk and Zendesk Suite

Reasons for Choosing Dameware

The price of TeamViewer was not worth the product anymore.

Switched From

TeamViewer Remote

Reasons for Switching to Dameware

The number of functions they have in one suite and the sales team were amazing the company made me feel as if I was in good hands and like they care.

Pros

1. The most significant advantage is that Dameware provides high-level protection that meets all security standards.
2. The desktop app at is extremely light and simple to set up.
3. It enables the supported end-user to authorize the request for remote access. first
4. As long as other team members are logged in, you can invite or transfer the remote control to a session.
5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance.
6. It's reasonably priced since the price drops as you buy additional licenses.

Cons

1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart.
2. The procedure of seeking administrative rights on the client's PC is inefficient.
3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate.
4. Their support team isn't available 24/7 to support their customers

Pros

No installation on computers before the first connection or administrative action.

Cons

More RMM fonctions like softaware installation or windows update?

Alternatives Considered

TeamViewer Remote, UltraVNC and AnyDesk

Reasons for Switching to Dameware

No installation on computers before the first connection or administrative action.Administrative tools like creating shares, Waking computers on LAN by batches, some Active directory functione (handling AD objects...) does not exist on the other tools i have tested.

Pros

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to Dameware

I had no say in the purchase, however I believe it was purchased due to best price and the fact that DameWare has a service that it uses to run remotely, vs Having to have a client installed on every system like other programs.

Pros

Central control is valuableEasy to deploy across a domain forest.

Cons

Not easy to configure.Lack many features you expect, like building queries or agentless deployment.

Alternatives Considered

Avast Business CloudCare

Reasons for Switching to Dameware

The cost was reasonable, but after six months, we decided to invest in a more integrated suite, not just the stand-alone remote product.

Pros

I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work. Here’s a breakdown of my experience with it:

What I Love:

Easy to Use: The interface is very intuitive. Even if you're not super tech-savvy, you can find your way around without much hassle. It’s made my remote management tasks so much simpler.

Versatile Remote Access: Dameware covers all the bases when it comes to remote access. Whether I need to take control of a user’s desktop, transfer files, or manage system settings, it has all the tools I need.

Supports Multiple Platforms: I work with a mix of Windows, macOS, and Linux systems, and Dameware handles them all seamlessly. This cross-platform support is a huge plus for me.

Strong Security Features: Security is always a concern with remote access tools, but Dameware’s multi-factor authentication, smart card login, and encryption give me peace of mind. I know my sessions are secure.

Scales Well: Whether I'm supporting a small team or a larger group, Dameware scales effortlessly. It adapts to my needs as they grow, without any performance issues.

Cons

What Could Be Better:

Setup Can Be Tricky: The initial setup and configuration can be a bit daunting, especially if you’re dealing with a large network. It took me some time to get everything running smoothly.

Pricey: Dameware isn’t the cheapest option out there. For smaller businesses or those on a tight budget, the cost might be a bit steep. However, I believe the features justify the price.

Resource Usage: During remote sessions, I’ve noticed that Dameware can be a bit resource-intensive. It’s not a deal-breaker, but it’s something to keep in mind, especially on older systems.

Pros

It is the best I have used for remote support and IT ticketing
It makes working remotely easy thanks to its many supporting features
Comes with great help desk features

Cons

No major concerns with Dameware as it meets the need.

Pros

How simple it is to use and how quickly it connects with no issues.

Cons

I cannot drag and drop files from my desktop to a remote in screen share.

Pros

Dameware is a great software for remote support. It is easy to configure, simple to use, and can even be installed on the fly.

Cons

Screen resolutions between machines can make support interesting.

Pros

Dameware is really easy to use and to understand.

Cons

It is not really intuitive to save pc hosts to which I usually connect.

Pros

Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful.

Cons

You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this.

Pros

A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time. Too often tools are singular in their purpose, when a little added functionality goes a long way. There is such a thing as too many cooks, but DRS strikes an excellent balance between depth & breadth of features.

Cons

I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
I would also like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.

Pros

The thing I liked most about DameWare is that I could easily connect to a remote machine and support the user. You were able to see the user's screen in realtime and walk them through whatever you needed. Very easy to use!

Cons

The thing I liked least about the software, was the number of features. There were so many features, I never felt like I would use them all, so I felt that some of them would be wasted. It's not necessarily a bad thing, but it was too much for me.

Pros

The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products

Cons

that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely

Pros

I like the fact that I can remote into a computer very quickly, get the task finished and get out.

This software makes my job less stressful.

I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before)

Cons

Not all features actually work. If I change a description of a computer in active directory and the hit "refresh" in Dameware, it does not refresh. I have to close and re-open Dameware.

Computer-Properties-System does not work at all with WIN10
Computer-Properties-Version does not work at all with WIN10
Computer-Properties-Display does not work at all with WIN10
Computer-Properties-Resources does not work at all with WIN10
Computer-Properties-Environment does not work at all with WIN10

Also, it would be great if you could save your spot in Dameware. I work almost exclusively within one OU. Everytime I open Dameware, I have to re-open the OU and wait until it "lights-up" all the computers in the OU before I can proceed.

Pros

It is full featured remote support tool that can be used on host OS like windows. It is light and assessible to the OS kernel.

Cons

It is only as useful as what is permitted on the host OS. Introduces security concerns to the network. There is little or no consideration for the security of the host domain such is used.

Pros

It's very easy to deploy and it allows us to remotely support our field users with ease.

Cons

The licensing is kind of a pain, you have to remember to unlicense it if you are going to wipe a PC or get rid of a PC to free the license back up for reuse

Pros

I am the one who has installed, configured, and administer DameWare Remote Support in our environment. The simplicity and ease of use of MRC and other components inside of DWRS offer a wide spectrum of tools at your disposal for remotely connecting to machines on and off your domain network through internet sessions. This is probably the most used software in our IT department, all of our users use it every single day several times a day.

Cons

I feel like the UX/GUI could use a refresh, it appears to be dated. We have had an issue on our network with devices discovering other devices belonging to other VLANs to show up in the computer list, and support basically told us there wasn't anything they could do to support as it is a Windows related issue causing it. We instead just use the workstation list which is an exhaustive list.

Pros

We have found that the software allows us to perform many functions remotely. The features within the product also enable our teams to collaborate w/ technicians in the field. By using Dameware we are able to reduce the amount of resources utilized by managing and troubleshooting remotely. The cost of this product is also very adequate for the amount of services it provides.

Cons

I feel that the product is great, but it could use better training tools for first time users. Such as video tutorials and guides that are readily available from the application itself.

Pros

Seamless connections to remote devices using either domain or local credentials. Good feature set (for example, can ping the device during a reboot and automatically reconnect when it's back online) and overall smart design. No need to install anything on the client beforehand, the software does it for you at connection time if it needs to.

Cons

There are so many options and icons that it's a little overwhelming, and the icons don't have text labels. The options feel a little cluttered -- it took me a long time to discover and understand all the various options. But it's hard to combine a rich feature set with an elegant interface, and overall DameWare is highly user-friendly (for a technical person).

Pros

Having used previous versions in the past, the new releases are very intuitive and easy to use. Once you are sure that you have admin access on the client computer, it is very easy to connect and interact without the need of end user having to grant pearmissions or go through a share screen process. Very simple, very clean.

Cons

I have found that sometimes computername needs to be substituted with IP address in order to find the target PC. Not sure if it is a network related issue or Dameware's.

Pros

The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers.

Cons

It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era.

Pros

It's remote features are strong. The ability to log in as a local user is very handy. Rarely fails to install.

Cons

Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism. Prior to their takeover of the software licensing was straightforward and easy to install. We have had multiple situations where licensing has been difficult to install, and the whole procedure is as in and has really soured us on every using Solarwinds products...this goes for all Solarwinds products now. I've also found it struggles in high latency environments compared to some other options.

Pros

The thing I like most about Dameware is the ease of deployment. We have over 400 workstations and as long as you provide credentials that have admin privileges on the machine then dameware will install itself. This was a significant improvement over Teamviewer which was our previous solution.

Cons

The only con I have about the software is that the interface could be more intuitive. It is very easy for your list of computers to get messy and unorganized. It doesn't seem to have any way to sort them that I can tell except for manually moving and creating folders.