Zoho Inventory Reviews

Pros

Zoho Inventory is a feature loaded tool and following are the gamechanger pros of the tool:
1. Comes with multiple APIs to integrate system
2. Comes with frequent and timely updates
3. GST compliant: HSN and tax rates
4. Easy integration with Zoho Books
5. Easy order and warehouse management
6. Quick and easy dashboarding and pre designed reports

Cons

Zoho Inventory is a fabulous software to manage inventory. Inventory In and Out Manual changes can be more user friendly.

Pros

Our client, a trucking parts supplier, needed a warehouse/ inventory management system that would integrate with their new Shopify sales channel. The seamless integration and robust features of the software are what fit the bill for this particular business situation perfectly.

Cons

For the Canadian market the accounting module of Zoho has some minor shortcomings when compared with more popular accounting solutions in the region.

Alternatives Considered

QuickBooks Enterprise and Xero

Reasons for Choosing Zoho Inventory

The accounting that the company had been using was not sufficient to manage their complex supply chain and multiple selling channels. Staying with the existing software would require a custom integration solution that would have been financially prohibitive for the company at this time. Zoho came with the features and integrations that were required for a small fraction of the comparative costs.

Switched From

QuickBooks Enterprise, Sage X3 and Xero

Reasons for Switching to Zoho Inventory

The main factors were the excellent integration with Shopify, as well as the attractive pricing

Pros

proposed functionality and inter connectivity with CRM, campaign, books, etc...

Too bad it does not work

I do like the chat to support, although they rarely have answers. When attempting to chat to support tonight for the below issues the system turned it into an email. Hopefully they will get back to us over the next 2-3 days.

Cons

Does not work or function properly.

example 1) ~500 transactions via amazon merchant fulfilled. Inventory was out of sync within 2 days. Orders stopped being pushed from amazon into our system as sales orders and the customer service issues ensued. Zoho had no answer and we turned off the inventory. Most if not all 3rd party consultants we have spoken to advocate back end fixes using Zoho Creator and deluge.

example 2) We add a new zoho one license for a consultant yesterday. a) the new email assigned to the consutlant does not work. b) zoho inventory decides to do a reset asking the consultant and all of our employees to walk thru the start up menu. Upon enabling zoho inventory once again, all of our transactions except those for the past 4 days are accurately in zoho inventory are in the system as sales orders. Upon review of our amazon marketplace zoho inventory integration it was turned off. Upon attempting to enable the amazon marketplace integration the application immediately recognized our credentials. Just missing last 4 days sales orders.

No integration with shipstation, its on their roadmap.

No ability to concurrently hold and run amazon merchant fulfilled and amazon FBA inventory, not supported by zoho inventory. Its either one or another.

Zoho flow integrator is limited and most 3rd party consultants laugh when you ask about using the application to resolve some of the funcationality issues between the various zoho applications.

Pros

If you are part of the Zoho, one program, inventory is a no brainer. It is a full function inventory program. The only disadvantage is ou like accounting applications like QuickBooks the billing and invoicing is handled through another Zoho application Zoho Books having said that the integration with CRM Zoho Books’s , and Zoho analytics is excellent value.

Cons

Separate Zoho apps for functionality like billing, invoicing etc.

Pros

Zoho is really easy to use and affordable, especially for a small business. I like that it creates your own invoices that you can send to customers. I like that you can keep track of multiple warehouses on one page. These are small features that make Zoho really great.

Cons

The software is easy to use but still has some features that I would love to see changed. We run a small eBay business and there is often difficulty in merging products. I cannot go back and fix this later on. Sometimes this will make the inventory numbers look different than what they are. This is also part of a human error, but I wish there was a feature on Zoho that would help me reconcile inventory when I make a mistake with merging products.

Pros

Cloud based, pricing tiers by customer, import/export.

Cons

Coming from a fairly old (DOS based) system, which we were used to, there is a learning curve. I was not able to easily find ways to do business the way we are used to. After much searching, Zoho has most of the main capabilities, but they were not easily found. This could be because Zoho does so much that there is a lot to search through.

Alternatives Considered

QuickBooks Online

Reasons for Choosing Zoho Inventory

Autologue was almost $600 a month. We purchased an auto parts distributor and the system was already in place. We needed to be able to access the system from anywhere and saving money was a huge factor.

Reasons for Switching to Zoho Inventory

Being a B2B distributor, we needed the ability to set price tiers by customer.

Pros

Ease of use.
Ability to link other Zoho Products like Zoho Books.
Customer service.

Cons

Not implementing changes fast enough to make program even better or more functional!

Alternatives Considered

QuickBooks Online

Reasons for Switching to Zoho Inventory

Value and not being tracked like the QuickBooks does.

Pros

Ease of use, online access, cost. Simple to implement. Informative reports.

Cons

To sell as different units had to create different item code and bundle/unbundle. Would like more control over templates - the built in ones take up too many pages when numerous items. To search as typing have to know how an item is named.

Pros

Easy google merchant store integration
Mails for automatic inventory reports
Market place integrations are available

Cons

Free trial can't be used for a small lingerie shop
Difficult to enter measurement

Alternatives Considered

Zoho Commerce

Reasons for Choosing Zoho Inventory

Difficulty to integrate other market place and Google Merchant Centre

Reasons for Switching to Zoho Inventory

Market Place Facility and Google Merchant Centre

Pros

For the price, you get an amazing amount of tools for managing inventory. It has a great integration with Amazon and makes everything sync very easily.

Cons

You can't segment customers based on purchase items.

Pros

Cloud Based, Accurate Inventory Accounting,seamlessly works with zoho books.

Cons

That i had to pay for Zoho Inventory seperately inspite purchasing zoho books,also its a lil long to get it to check all the shipment fulfilment process,should be a lil more customized ,like a click away

Alternatives Considered

Tallyfy

Reasons for Choosing Zoho Inventory

Because this is easier for a novice to understand,unlike tally.

Switched From

Tallyfy

Reasons for Switching to Zoho Inventory

Because it is easier to understand for new comer,also has an easier cloud based approach

Pros

Ease of use and easy integration with Zoho commerce

Cons

There is always an issue with inventory count. Whenever an item is updated in the sales order after closing, it doesn’t reflect correctly

Alternatives Considered

QuickBooks Online

Reasons for Switching to Zoho Inventory

Initially we got this as an independent module which came along with books then later all these were made into separate modules

Pros

The software itself was great! Probably one of the best! The amount you can do with it is endless and forever growing.

Cons

The customer service team is terrible. And the connection plugin from your store to the Zoho online system is very temperamental. Not exactly what you want when running a busy business.

Alternatives Considered

QuickBooks Online

Reasons for Switching to Zoho Inventory

We chose Zoho due to the amount of features which it offered which would accommodate for most if not all our business needs.

Pros

It handles most day to day business processes of any product/service business with ease. The UI is very clean and easy to use. It is very unlikely that you would come across software bugs

Cons

For its scope and target segment, I have to really try hard to say something negative about Zoho Inventory.

Pros

We love the integration and module aspects. The modules all fit together allowing full integration. With this comes the ease of stock control and order management both online and offline. No complicated app integrations or stock drift. it just works.

Cons

Search facility has an issue you can not always locate an item just by keyword and have to enter the full name. With thousands of products this is not always possible.

Pros

easy to use, simple configuration, many integrations with accounting software and shops via connectors or built-in with Shopify.

Cons

it is still under development. There are no bundled or configurable products that exist in eCommerce world. It makes the stock management a little bit tricky. In the business world SKU data is an indicator of the product. In Zoho Inventory it is an item name... and SKU. Sometimes I do not understand the logic behind some rules.

Pros

The interface is intuitive and easy to use. Everything is straightforward and laid out in a pretty logical way.

Cons

It didn't work well for us when we switched shopping platforms from BigCommerce to Shopify. It also does not work with SKUlabs.

Pros

Cloud Based ERP.
SKU serial tracking feature.
Awesome UI
payment reminders
integration with ICICI bank
portal feature

Cons

I still feel Customer care could be an area to work out for fast solving queries. Although m very happy with the support , the fast responsive call back for new users who works live on the product and stuck for help , could be an area to focus.

Still
cheers to whole Zoho Team for an awesome product

Pros

Zoho helps me keep track of my inventory levels and valuation, is easy to use, and was incredibly easy to setup and deploy.

Cons

I wish that there were customizable fields available on the item records, and reporting could be more comprehensive and customizable.

Pros

My favorite part of Zoho Inventory is the customer service. They are on the ball whenever I have issues. I get immediate response each time I have a question. If they don't know the answer, I'm kept in the loop with updates until my issue has been resolved!

I also like that all of my vendor contacts are accessible in one place.

Finally, the mobile app is surprisingly in depth and capable. I can track orders, inventory, recent activity, etc.

Cons

Honestly, I don't have many complaints. If I were to think of my top one (which isn't a huge issue) is that multiple layers of approval for receiving products can be a bit confusing.

Pros

We found Zoho after years of putting up with a software that doesnt work for our company. Glad we did, because we havent looked back since. Ease of use, very user friendly and OUTSTANDING customer service!

Cons

Nothing really. Nothing that their customer service cant handle.

Pros

The functions are easy to use and to deal with! Its worth it.

Cons

The only thing is if we scan some product for an order we cant scan twice

Pros

Very smart, Easy, comfortable. maximum mobile, affordable, reliable,

Cons

seems i done have more chance to extract cost of each item, FOB, Transport, Import duty. other duties.

Pros

Tracking S/O, P/O easily. We can track with Batch number that is very good for distribution business.

Cons

Tracking shipment based on drivers - not work yet

Pros

Easy to use
Links into many other apps within zoho
Cost effective

Cons

many apps are not necessary
Managing currencies of products from suppliers difficult
adding images is time consuming