Zoho Inventory Reviews

Pros

Zoho Inventory is a feature loaded tool and following are the gamechanger pros of the tool:
1. Comes with multiple APIs to integrate system
2. Comes with frequent and timely updates
3. GST compliant: HSN and tax rates
4. Easy integration with Zoho Books
5. Easy order and warehouse management
6. Quick and easy dashboarding and pre designed reports

Cons

Zoho Inventory is a fabulous software to manage inventory. Inventory In and Out Manual changes can be more user friendly.

Pros

Our client, a trucking parts supplier, needed a warehouse/ inventory management system that would integrate with their new Shopify sales channel. The seamless integration and robust features of the software are what fit the bill for this particular business situation perfectly.

Cons

For the Canadian market the accounting module of Zoho has some minor shortcomings when compared with more popular accounting solutions in the region.

Alternatives Considered

QuickBooks Desktop Enterprise and Xero

Reasons for Choosing Zoho Inventory

The accounting that the company had been using was not sufficient to manage their complex supply chain and multiple selling channels. Staying with the existing software would require a custom integration solution that would have been financially prohibitive for the company at this time. Zoho came with the features and integrations that were required for a small fraction of the comparative costs.

Switched From

QuickBooks Desktop Enterprise, Sage X3 and Xero

Reasons for Switching to Zoho Inventory

The main factors were the excellent integration with Shopify, as well as the attractive pricing

Pros

proposed functionality and inter connectivity with CRM, campaign, books, etc...

Too bad it does not work

I do like the chat to support, although they rarely have answers. When attempting to chat to support tonight for the below issues the system turned it into an email. Hopefully they will get back to us over the next 2-3 days.

Cons

Does not work or function properly.

example 1) ~500 transactions via amazon merchant fulfilled. Inventory was out of sync within 2 days. Orders stopped being pushed from amazon into our system as sales orders and the customer service issues ensued. Zoho had no answer and we turned off the inventory. Most if not all 3rd party consultants we have spoken to advocate back end fixes using Zoho Creator and deluge.

example 2) We add a new zoho one license for a consultant yesterday. a) the new email assigned to the consutlant does not work. b) zoho inventory decides to do a reset asking the consultant and all of our employees to walk thru the start up menu. Upon enabling zoho inventory once again, all of our transactions except those for the past 4 days are accurately in zoho inventory are in the system as sales orders. Upon review of our amazon marketplace zoho inventory integration it was turned off. Upon attempting to enable the amazon marketplace integration the application immediately recognized our credentials. Just missing last 4 days sales orders.

No integration with shipstation, its on their roadmap.

No ability to concurrently hold and run amazon merchant fulfilled and amazon FBA inventory, not supported by zoho inventory. Its either one or another.

Zoho flow integrator is limited and most 3rd party consultants laugh when you ask about using the application to resolve some of the funcationality issues between the various zoho applications.

Pros

The functions are easy to use and to deal with! Its worth it.

Cons

The only thing is if we scan some product for an order we cant scan twice

Pros

Zoho is really easy to use and affordable, especially for a small business. I like that it creates your own invoices that you can send to customers. I like that you can keep track of multiple warehouses on one page. These are small features that make Zoho really great.

Cons

The software is easy to use but still has some features that I would love to see changed. We run a small eBay business and there is often difficulty in merging products. I cannot go back and fix this later on. Sometimes this will make the inventory numbers look different than what they are. This is also part of a human error, but I wish there was a feature on Zoho that would help me reconcile inventory when I make a mistake with merging products.

Pros

Ease of use.
Ability to link other Zoho Products like Zoho Books.
Customer service.

Cons

Not implementing changes fast enough to make program even better or more functional!

Alternatives Considered

Quickbooks Online

Reasons for Switching to Zoho Inventory

Value and not being tracked like the QuickBooks does.

Pros

Ease of use, online access, cost. Simple to implement. Informative reports.

Cons

To sell as different units had to create different item code and bundle/unbundle. Would like more control over templates - the built in ones take up too many pages when numerous items. To search as typing have to know how an item is named.

Pros

Easy google merchant store integration
Mails for automatic inventory reports
Market place integrations are available

Cons

Free trial can't be used for a small lingerie shop
Difficult to enter measurement

Alternatives Considered

Zoho Commerce

Reasons for Choosing Zoho Inventory

Difficulty to integrate other market place and Google Merchant Centre

Reasons for Switching to Zoho Inventory

Market Place Facility and Google Merchant Centre

Pros

For the price, you get an amazing amount of tools for managing inventory. It has a great integration with Amazon and makes everything sync very easily.

Cons

You can't segment customers based on purchase items.

Pros

Zoho inventory helps me to know that in stock and out stock of items and also helps me to order new stock items online.

Cons

No challenge so far but sometimes I used to lose data therefore let them work up on it

Pros

Cloud Based, Accurate Inventory Accounting,seamlessly works with zoho books.

Cons

That i had to pay for Zoho Inventory seperately inspite purchasing zoho books,also its a lil long to get it to check all the shipment fulfilment process,should be a lil more customized ,like a click away

Alternatives Considered

Tallyfy

Reasons for Choosing Zoho Inventory

Because this is easier for a novice to understand,unlike tally.

Switched From

Tallyfy

Reasons for Switching to Zoho Inventory

Because it is easier to understand for new comer,also has an easier cloud based approach

Pros

Ease of use and easy integration with Zoho commerce

Cons

There is always an issue with inventory count. Whenever an item is updated in the sales order after closing, it doesn’t reflect correctly

Alternatives Considered

Quickbooks Online

Reasons for Switching to Zoho Inventory

Initially we got this as an independent module which came along with books then later all these were made into separate modules

Pros

Being able to connect purchase orders, sales orders, customers, and payments together. It makes it easier to search for information, generate reports, and track sales & money spent. It makes handling my administrative processes quick and easy.

Cons

I wish there are additional minor customization that could be made. Importing sales information could use more documentation and takes some testing to understand. I wish I could import old sales information from previous years without it affecting the monthly orders limit.

Pros

It handles most day to day business processes of any product/service business with ease. The UI is very clean and easy to use. It is very unlikely that you would come across software bugs

Cons

For its scope and target segment, I have to really try hard to say something negative about Zoho Inventory.

Pros

I loved how easy it was to connect to our shopify store. to my surprise, it was also able to connect to Ebay. It also connects to Paypal, which makes our money transactions easier to handle, limiting our stress. Using this software, we were able to keep a very accurate inventory while selling across multiple online platforms. It is worth the cost because this helps prevent any inventory shortages and lost orders because of a lack of inventory

Cons

The original setup was a very lengthy, which there were multiple confusing parts. There could also be a few more reports that come standard, we needed to make multiple custom reports, which also took lots of time and man power.

Pros

I loved the Composite item feature but multiple bundling option could be more helpful and less time consuming.

Cons

Lack of Bill of materials. As a manufacturing and trading company it becomes extremely difficult to increase stock without BOM.

Pros

We tried several products however most of them lack the function of being able to track items needed to produce your final product. Most of them are just an inventory product but lack the options needed for those of us that manufacture our own products. Once you find a product that does have these features they are pricey and difficult to use with little to no instructions. Then there is the problem of enabling them to sync with your accounting software like Quickbooks. This product has all of these features and is the reason we are using it.

Cons

The screen resolution and display may need to be adjusted. We noticed that the side bar on the left does not open all the way and is partially covered by the mainscreen.

It would also be nice if someone would come up with a program that automatically generated a product SKU number instead of always having to manually create these.

Pros

simple to create product
integrate with the Books

Cons

Product filter really need to upgrade, we need to download product as make a custom filter in Excel

Alternatives Considered

QuickBooks Desktop Enterprise and Wave Accounting

Switched From

Microsoft Excel

Pros

It has what we need - the ability to track inventory for our warehouse items. We don't need any fancy bells or whistles. We don't need it to be an ordering or sales system. We just want to know our current counts, and be able to make adjustments as needed. Zoho Inventory does all of that and more. And for the price, you really can't beat this inventory software system.

Cons

For our needs, it had too many additional features. I don't need purchasing or sales orders. But we just don't use those screens, so it's not a big deal.

Pros

The dashboard is simply awesome. It gives a good daily overview of the business activities and the necessary next-steps.
We can easily manage sales order and transfer among the warehouses, and scale easily to more warehouses when needed.
The integration with our website is just fantastic. Items and stock level from the Inventory syncs that on the website. No more repeated work.
AND, the API access is just wonderful. Going forward, applications can be built on the API feature to add more value to our customers and business process.

Cons

The permission levels could be better improved. A user's access to the Customer's Contact module, for example, should be limited to the contact created by that user. Then, the accountant can have access to all contact irrespective of the who created it.
A desktop application would be great. Or, an application to work offline when there's limited internet connection.

Pros

When alll Zoho app work together it's wonderful. Support is always fast and helpful.

Cons

Maybe better integration with e-commerce platform like Woocomerce and Prestashop

Pros

Tracking S/O, P/O easily. We can track with Batch number that is very good for distribution business.

Cons

Tracking shipment based on drivers - not work yet

Pros

Easy to use
Links into many other apps within zoho
Cost effective

Cons

many apps are not necessary
Managing currencies of products from suppliers difficult
adding images is time consuming

Pros

I like the integration with all the suite of Zoho products and its esaines to bend all apps to fit my requirements. The support is outstanding, like having an expert sitting right at my side. I am migrating from Quickbooks Contractor and it has been really easy.

Cons

Some tweaking of the reports can sometimes be hard to achieve my needs

Pros

I like that it allows me to setup groups of pricing, which lets me cover a lot of variables in pricing. The integration with Books is solid.

Cons

This is a general issue with all Zoho products, but bulk-updating/editing is either unavailable or very limited.

I also need the ability to price on a curve. So for instance, I deal with products whose rates change based on the quantity. A quantity of 1,000 is more expensive per unit than 100,000 and I sell any quantity in between. I would like to be able to either draw a curve which represents the price per unit, or set several price/quantity breakpoints and have Inventory calculate the costs in-between. This would allow me to have ONE flexible item instead of 15 instances of the same item at different prices and quantities. This would make my job EXPONENTIALLY EASIER. Please consider.