Bigin by Zoho CRM Reviews

Pros

Bigin by Zoho CRM has been a game-changer for our organization, helping us manage customer relationships, track sales pipelines, and automate follow-ups seamlessly. The platform addresses the challenge of organizing our sales activities, ensuring no lead is overlooked, and allowing us to customize features to fit our specific needs.

Cons

We are aware of Bigin's role in the market and its not the full fledged CRM solution but we wished the email function was part of the Free version, at least the basic function of sending mails.

Pros

accessible even for small businesses and individuals without a technical background. The setup process is straightforward, allowing users to get up and running quickly. Its integration with other Zoho applications and third-party tools is seamless, providing a cohesive ecosystem for managing various business operations. The pipeline management feature is particularly impressive, offering clear visualizations of sales stages and helping to track progress effectively. Additionally, the mobile app ensures that users can manage their customer relationships on the go. Overall, Bigin combines simplicity with robust functionality, making it an excellent choice for those looking to streamline their CRM processes without the complexity of larger CRM systems.

Cons

What I liked least about Bigin by Zoho CRM was its limited customization options, which made it challenging to tailor the CRM to specific business needs.

Pros

Integration with GSuite
Tasks / Calendar

Cons

The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Alternatives Considered

HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

To ensure zoho books integration should work and felt natural extension

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

To ensure zoho books integration should work and felt natural extension

Pros

I recently started using Bigin CRM, and I have to say, it has completely transformed the way I manage my customer relationships and sales processes. As a small business owner, finding a CRM that is both powerful and easy to use has been a challenge, but Bigin CRM has exceeded all my expectations.

Cons

integrations with other tools are generally seamless, there are a few third-party applications that I wish Bigin supported.

Alternatives Considered

LeadSquared

Reasons for Choosing Bigin by Zoho CRM

HUBSPOT was costly and less efficient. Had less features.

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

One of the standout features for me is the seamless integration with other tools I use daily. Whether it’s syncing with my email, calendar, or other business applications, Bigin CRM ensures that all my data is in one place, making my workflow much more efficient. Customer support has been top-notch as well. Whenever I had questions or needed assistance, the Bigin team was quick to respond and provided thorough, helpful solutions. Overall, Bigin CRM offers exceptional value for its price. It’s a robust, user-friendly solution that has significantly improved my ability to manage customer relationships and drive sales. I highly recommend it to any small business looking for an effective CRM system.

Pros

Customization: Highly customizable to fit specific business needs.
Mobile Access: Robust mobile app for managing tasks on the go.
Ease of Use: User-friendly interface and quick setup.

Cons

Expensive: Not Cost-effective for small startups with pricing per user.
Customization Limits: Some customization options are restricted in the lower-tier plans.

Pros

I like Bigin by Zoho CRM for its user-friendly interface, essential features tailored for small businesses, and effective visual pipeline management. It’s easy to use, integrates well with Zoho products, and offers customization options to fit various needs.

Cons

What I like least about Bigin by Zoho CRM is its limited advanced features compared to more comprehensive CRM systems. It might lack some of the more sophisticated tools and integrations that larger businesses or those with complex needs require. Additionally, its reporting and analytics capabilities are more basic, which might not be sufficient for users who need in-depth data analysis.

Pros

Salespipeline, Dashboard & Customization of Pipeline

Cons

Payment system they have to integrate some easy UPI option.

Pros

Easy to use, adds a lot of content and makes business management easier

Cons

Easy to use, adds a lot of content and makes business management easier

Pros

Zoho Bigin is a solid CRM solution that excels in providing a user-friendly experience and essential CRM functionalities at an affordable price. It is particularly well-suited for small to medium-sized businesses looking for a straightforward CRM with effective pipeline management and automation features.

Cons

There can be more advanced features for higher end CRM

Pros

Bigin is easy to visualize, making use seamless, and setting up the platform even easier.

Cons

I haven't found too much to be concerned about. Support is extremely helpful.

Pros

I am a sales consultant and have been looking for an affordable and powerful CRM. I think Bigin fits this need very well. Very affordable but has the power to do the things I need to implement to create a great tool and increase the sales team's productivity. I insisst that the CRM needs to be a tool for the team to do thier job better and I believe Bigin is exactly what I was looking for.

Cons

Data import of companies and contacts takes a bit of learning. It works, but take the time to understand how it does it.

Alternatives Considered

Pipedrive

Reasons for Choosing Bigin by Zoho CRM

The outlook integration broke, and they are not planning to fix it. Deal breaker for me.

Switched From

Agile CRM

Reasons for Switching to Bigin by Zoho CRM

I did not like how pipedrive managed leads. Price also.

Pros

I have been using Zoho for 15 days and can claim it is the most user-friendly CRM/ sales management tool for startups, with a lot of productivity features like I-MAP for emails, and great templates. If I had a query in the first few days the team is very responsive and proactive in supporting you. Highly recommended product for sales teams.

Cons

It would be nice if onboarding can be done in the trial perios.

Alternatives Considered

Zoho CRM Plus

Reasons for Choosing Bigin by Zoho CRM

Managing sales data and keeping a track in excel had become overwhelming.

Switched From

Microsoft Excel

Reasons for Switching to Bigin by Zoho CRM

Begin is the best sales suite for startups in the term of the right functionality ad pricing.

Pros

Excellent features that are more than necessary for every SME. It has more than I imagined and I am now implementing new processes based on the capabilities. I am trying to master the automation in order to make it even more powerful and useful. The ease of use is just amazing!

Cons

Microsoft Office integration could be improved.

Alternatives Considered

Insightly

Reasons for Choosing Bigin by Zoho CRM

It was too complicated for me and my team and did not increase productivity.

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

Leaner, faster and more templates to follow different processes.

Pros

The main pros were it's easy to set up and import data and there's enough features to keep us running. When we need to expand there's not a bit drama as we'll move into zoho.

Cons

Contacts are mapped based on entities/companies so we had to adjust our import process but it wasn't a big deal

Alternatives Considered

Brevo, Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

We needed an application for pre-launch phase and beyond

Switched From

Microsoft Excel

Reasons for Switching to Bigin by Zoho CRM

Price and ease of importing data

Pros

How user friendly it is and also how easy is to learn to use the software

Cons

There is really nothing I can say for now that I dislike

Alternatives Considered

Pipedrive

Reasons for Choosing Bigin by Zoho CRM

Is more economic and not confusing to use

Switched From

Pipedrive

Reasons for Switching to Bigin by Zoho CRM

Easier sue and has what I need, I love the fact that you can easily navigate thorough your pipeline once is custom setup.

Pros

While trying to lower our costs derived from the health crisis, we searched for CRM alternatives and ultimately we choose Bigin, due to their clean interface and the functionality they offer, as well as their low price (but great value overall)

Cons

Limited number of custom fields, no email templates and difficult to create email templates on my own.

Alternatives Considered

Zoho CRM

Reasons for Choosing Bigin by Zoho CRM

Cleaner interface, best price

Switched From

Vtiger CRM

Reasons for Switching to Bigin by Zoho CRM

mainly price, but it has a lot of functionality. It will also be easy to migrate to Zoho CRM, when the situation allows for it.

Pros

I appreciate the awesome customer service; it was prompt and answered all of my questions. Bigin is simple and easy to use CRM tool for small businesses. It's great that you can start with the basics and add on the different tools that you need as you grow.

Sales pipeline, contact management, as well as task automation features guarantee time-saving and flexibility throughout your business day, your day-to-day business activity will prosper. Bigin for the Win!!

Cons

So far, in the past 90 days of use, I haven't experienced any Cons.

Pros

Finally a simple but yet very powerful CRM for small businesses! I’ve been looking so long for a CRM that’s not only made for teams, or for bigger sales corporations, and stumbled upon Bigin. I like how much you can modify it so it’s suits you and how you want it to look like.

Cons

I work from my iPad Pro, and the app is good, but still not as powerful as I would like it to be. So I prefer to work through a web browser instead.

Alternatives Considered

monday CRM, Pipedrive and HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

Much better interface. Easier to understand. Esthetically more beautiful.

Pros

The thing I like the most about BIGIN as how it easily integrates a sales pipeline with CRM. The software is very easy to use and it looks god as well. I messed around with 10+ CRM software's and I can honestly say BIGIN is amazing. I even preferred it over the full zoho CRM software.

Cons

I don't like that sometimes it doesn't show all of my contacts - even when all contacts are selected it only shows certain ones.

Pros

It's inexpensive and easy to use and a good buy for first-time users and non-technical companies.

Cons

The number of pipelines, inbuilt workflows are limited.

Alternatives Considered

Zoho CRM

Reasons for Choosing Bigin by Zoho CRM

Costly for Indian market.

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

As first time user it is good choice to start.

Pros

I being the director of a financial Institution, highly recommend Bigin Zoho CRM for all startups and SMES, it gives you ease of your data and sales pipeline management.

Cons

Nothing as such i can say i did not like.

Alternatives Considered

Bitrix24

Reasons for Switching to Bigin by Zoho CRM

The cost effective and great user experience.

Pros

A program with good features for CRM management, suitable for small and large companies, offers a free trial and a free version, easy to operate, and facilitates the management of reports and data.

Cons

It is a good platform, but it needs to improve its work on mobile. Adding new options will make the program faster and more suitable for companies with a large number of employees.

Pros

Very easy to maintain the pipelines with basic features like tasks and reminder.

Cons

CRM is for your growing requirements, so bigin and CRM fits different business requirements. There is a detailed comparison, which can you help in selection. No cons as such.

Alternatives Considered

Dynamics 365

Reasons for Choosing Bigin by Zoho CRM

As per growing business requirements.

Switched From

Zoho CRM

Reasons for Switching to Bigin by Zoho CRM

Pricing and familiarity with zoho ecosystem

Pros

Its price: meant for small businesses.
Its ease of use.
Automation features.
Possibility to set up various pipelines, not only for sales but also for other operations (support, admin etc).

Cons

No synchronization with LinkedIn. It's a shame as data enrichment and updates are critical in a CRM.

Alternatives Considered

HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

Price. Features: more automation in Bigin.

Switched From

Pipedrive

Pros

Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation

Cons

Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation

Alternatives Considered

Freshsales

Switched From

Freshsales