
Emburse Expense Professional (formerly Certify Expense) Reviews
User Reviews Overview
About Emburse Expense Professional (formerly Certify Expense)
Emburse Expense Professional provides an effortless expense management experience by replacing manual tasks with time-saving automation and greater spend control and visibility. With Emburse Professional's automated expense...
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- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Needs a better transition to other platforms
I chose a different expense provider due to implementation issues
Pros
Simple to navigate system and customer service was acceptable
Cons
Transition to program was not concise and needs improvement
Reasons for Switching to Emburse Expense Professional (formerly Certify Expense)
I didn’t decide to switch to emburse expense- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall good experience, still have room for improvement
we've been using Certify for over 4 years. Overall, we're satisfied with the product and the support service.
Pros
Certify is user-friendly. It takes some time to implement and set up, but once it's done, it works very well. Plus we're able to configure it to meet our needs. It smooths the expense reimbursement process, has good reporting setup. The customer support team is very responsive and helpful
Cons
It would be great if if can integrate with more accounting systems. Right now we have to manually download the excel file and upload to our accounting system, which can be time-consuming. We like the allowance function, but we can only set up 1 allowance within the same timeframe, hope it can be fixed.
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Fast and Easy
I found it easy to use and simple to understand
Pros
That you can approve expenses from your smartphone
Cons
Nothing that I can think of. I enjoyed the simple navigation.
Top Emburse Expense Professional (formerly Certify Expense) Alternatives
- Industry: Computer Hardware
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Outdated tool that will cost you 50% after the 1st year
terrible. on top of all the technical issues during implementation and launch, after a 1 year contract Ebmuse hiked up the prices by 48% (FOURTY EIGHT!) and switched from monthly to annual payment, no notice! As an alternative they offered to cancel the contract at 90 days notice, ultimately leaving us with no time to find an alternative and go through another implementation. No negotiation or improvement to the system. Outrageous!
Pros
it allows more customised fields than most expense reporting software, although the lists need to be updated manually (no direct NetSuite integration). this is where the pros end.
the sales promised a lot but delivered very little after all
Cons
users report the software is not user-friendly or intuitive, it takes a while to get used to the interface. we had multiple complains that the data users populate or upload is not saved, the system is clanky.
the sales promised that they will set up automatic file pick up from Emburse's SFTP to upload to NetSuite but when it came to implementation, they said that they only export the file, and do not provide a NetSuite script for uploading it. Hence, there's no automation/integration for NetSuite and the sales was misleading.
Implementation has been painful, as we required some customisation and the Emburse specialist just wanted to do 'out-of-the-box' and kept little record of the requirements. We had to test and re-test many times, and once a bug has been fixed, the same bug will pop up after the next bug is fixed.
the implementation fee was high and we had to do most of the job ourselves.
Alternatives Considered
ExpensifyReasons for Choosing Emburse Expense Professional (formerly Certify Expense)
to improve user experience and allow OCRSwitched From
NetSuiteReasons for Switching to Emburse Expense Professional (formerly Certify Expense)
they offered customised fields to meet our requirements and promised easy integration with NetSuite (which was not delivered)
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Emburse Certify Expense: Streamline Your Expense Reporting Process.
We were manually inputting and processing expense reports, which took a lot of time before we started using this programme. However, since implementing this system, uploading receipts and submitting and reviewing expense reports have become much simpler, saving us a tonne of time and hassle. The programme has saved our team a tonne of time overall.
Pros
I am extremely pleased with the ease of creating and modifying expense reports using this system! It's incredibly convenient to be able to add notes or instructions if needed, and the option to forward reports to another manager for approval is an excellent feature. Overall, I'm very satisfied with the functionality and features provided by this expense reporting platform.
Cons
It would be really helpful if I could make multiple changes to my expense report all at once instead of having to go through the process of changing the receipt, saving it, making corrections to the Category, Reason box, and other fields, and then saving again. It would save me a lot of time and effort if I could make all the necessary modifications in one go.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Emburse Certify Expense Review
My experience with Emburse Certify Expense has been positive. The software provided a user-friendly and efficient way to manage and track expenses. The streamlined process for creating and submitting expense reports, along with the mobile app for capturing receipts, made it convenient and time-saving. The real-time visibility into expense status and the ability to track reimbursement progress added transparency and improved communication. However, the limited customization options and reporting capabilities were areas that could be enhanced. Nonetheless, Emburse Certify Expense proved to be a valuable tool for managing and streamlining expense management processes.
Pros
One of the things I liked most about Emburse Certify Expense was its user-friendly interface and intuitive expense management process. The software made it easy to create and submit expense reports, capture receipts, and track reimbursement status. The mobile app was particularly useful, allowing me to capture receipts on the go and quickly upload them to my expense report. The integration with credit card transactions and automated expense categorization also simplified the process and saved me time. Additionally, the real-time visibility into my expense status and approval workflow provided transparency and efficiency.
Cons
Thing I liked least was the limited options for customization and advanced reporting. I found that the software lacked some advanced features for customizing expense policies and approval workflows to fit specific business needs. Additionally, while the reporting functionality provided basic insights into expenses, I would have appreciated more robust reporting options and advanced analytics to gain deeper insights into spending patterns and trends.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
More efficient expense management
Provide adequate accountability by supervisors for corporate card expenditures, provides an efficient process to import into our accounting system.
Pros
It has saved so much time with managing our credit card expenses. Before certify, we were manually entering all card transactions.
Cons
The mobile app is glitchy, could be improved to provide a better mobile experience.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
LTC CLIENT BILLING
Pros
EASY TO NAVIGATE FOR BUSINESS AND HIGHLY RECOMMENDED.
Cons
NOTHING THAT I DO NOT LIKE. THIS SOFTWARE IS EASY TO NAVIGATE.

- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Love it!
Pros
Easy to use. The data exports well and they also offer analysis of spending.
Cons
It's glitchy with the automatic credit card imports. One day it'll work and then it won't. Also, the file size of the exported expense reports is sometimes too large and unable to be uploaded into our accounting software.

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
The ultimate solution to simplify and streamline expense and travel management
This platform has completely transformed the way I manage my spending and travel. From the moment I signed up, I was pleasantly surprised at how easy it was to set up my account and start using all the features.
Pros
From the moment I started using it I was impressed this platform makes it very easy to navigate through all the features.
Cons
I would like the platform to have an option to track refunds in real time. Currently, when I submit an expense report, there is no clear way to know when reimbursement will be made. It would be great to have functionality that would allow me to track the status of the refund and receive real-time updates.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
I like this product.
Pros
I think it is an easy way to input expenses to get reimbursed and it is very user friendly and easy to figure out and use.
Cons
I do not use it very extensively so I do not have any negative things to add on this product.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Tank construction expense management
This software has saved us countless hours of manual entry.
Pros
Receipt upload and GL account management
Cons
Cheat sheets if available are not easily located.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Simplify your expense reporting now!
I've been using Emburse Certify for approximately 10-12 years. I was part of the selection and implementation team at two companies and both times, the transition from paper to Emburse Certify has been so simple and quick. Responses from employees have always been positive and even thankful that we transitioned. The software is incredibly user friendly and expense reports can be processed quickly and efficiently every time!
Pros
Emburse has made expense reporting so easy for our company. From the ease of entering in receipts and expenses into the system, to the seemless approval and processing, our employees love how easy it is and how quickly they can now be paid!
Cons
The ACH payment function had a hiccup back in May of 2022 and since then we've noticed it is taking longer for our payments to make it into our employees accounts. We've decided to move away from this feature and handle it through our bank instead. In doing so Emburse has made that transition easy with their pay manual function in the process reimbursements section.
Alternatives Considered
Expensify- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Solved all of our problems with expense reporting and accounting
Wonderful! If you use the system, we have great control over expenses and employees stop billing us for non-legitimate expenses.
Pros
We've been using Certify for over ten years now. Collecting receipts and logging everything is very easy, and the QuickBooks integration is great, except that receipts don't go over.
Cons
Add receipts to the QuickBooks integration.
- Industry: Higher Education
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Union College review
We have 65+ credit card holders and using Certify makes it much easier for us to collect all the receipts and receive completed expense reports in a timely manner.
Pros
I like the Certify app and it's features - like taking pictures of the receipt right away. The online software was able to accommodate the many department account numbers and many categories that we use. It also made it easy for other individuals to be able to charge to a different department than their default department.
Cons
At first implementing Certify was difficult because our bank uses a 2nd party to process their credit cards and Certify also used a 2nd party company to process the charges. So, the two of them were not working well together. So, our Certify rep was most helpful in making it so that we could upload the charges monthly manually and it works great now.
- Industry: Mechanical or Industrial Engineering
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Expenses
I love Certify and think it is a great asset to our company.
Pros
Easy to use, to train employees to use, track expenses, etc.
Cons
Sometimes can be hard to find what you are looking for by the descriptions in reports. Long lists of reporting. Summarized bullet points might be easier to use for all generations of people.
- Industry: Retail
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Budget friendly expense management option
It's a cost effective solution to credit card expense management. They can be mostly flexible in integration design to fit the needs of your company. The mobile app and website are user friendly for new users. The reports function is helpful to dig into expenses. There are a lot of reports to use, but the best reports are for an additional fee.
Pros
It's relatively user friendly and easy to pick up after a few expense reports.
Cons
The customer service and billing team does not respond or resolve issues timely.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Content user and hoping for improvements
We solved our problem from using a manual process to an automated expense report process. It was also important to have a site that warehouses our receipts.
Pros
First, it integrates with our American Business Gold Card. Second, it's intuitive and easy to use.
Cons
Very happy with the expense software. I don't like it when the credit card link breaks. However, I know they are working to have a direct link in the near future because right now they are using a third party provider.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Ceritify app and control software specifically targets and organizes our teams travel log and...
Our team experienced an immediate affinity for Certify as an application which we are using along side our current CRM
in order to organize , track , and to monitor travel compliant policy alterations for our yearly , very busy travel schedule.
Certify as such has become a concrete asset as we save on needless and potentially expensive travel costs.
Pros
We found that Certify readily integrates inside of our current Control Management Software quite efficiently and easily.
Certify's own management team help sire us through this process which ultimately reduced our dependency on IT
support which can be costly. Certify offers easy to use tools that allow our employees and resource allocation
to create fine tuned reports designed to address monetary waste as well to increase cost efficiency. As advised by Certify's team,
we are paying particular attention to travel mileage as well as incurred airfare. AP report generation is also available for our
accounting in order to focus on reimbursable costs for each department or by employee.
Cons
We did notice occasional operational instability in the form of minor bugs with this program as well as the necessary synchronization
that must be initialized by each employee per server , however overall these inconveniences were mitigated through
intervention from Certify's capable client service department. They suggested quite effective work around solutions
to keep our report flow steady and current.
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
A different type of expense system
As the administrator I think it's a fantastic program for cost savings in comparison to some other popular expense systems. Users struggle with adapting to this software compared to Concur. The interface is completely different for how reports are created and receipts are uploaded. I like that they are constantly making improvements based on user and administrator feedback (I was informed that the more requests they get for something, the higher that project gets bumped up on their development list).
Pros
I like that there are several option to make it custom to our company (ability to make it work how we need it to). There is a vast learning library available and reporting is visually appealing and easy to find what I need to run as the administrator. The Certify tech support team is responsive and always rolling out new improvements based on feedback, we have already seen several positive changes in the last 4 months since switching to this for expenses and travel.
Cons
User feedback has been that it's not user-friendly, there are several aspects of the software that aren't intuitive and users struggle with learning this system after switching from Concur's interface.
As the administrator it's difficult to create specific rules to kick-out certain expense categories for audit. We had to create a work-around by making a secondary account for myself to manually review those exceptions which is pretty odd and causes for a lot of double-work, as those approved by the secondary account come back to me as administrator to approve a second time.
- Used Daily for 2+ years
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Review Source
Easy to use expense tracking software with a large feature set.
Ability to keep track of expenses and get manager approval much easier for projects.
Pros
I like the ability to track expenses and submit them to your manager for approval. This keeps a record and avoid discrepancies in the future. Ability to have a mobile app is great as well.
Cons
The software layout can be improved, especially on mobile. The interface is hard to learn and required some training for our user base.
- Industry: Medical Devices
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Certify Review
- Overall, I really enjoyed my experience with Certify. The benefits of this program is that I was able to collect all my supervisor's incoming expenses and receipts and invoices with very minimal frustration and confusion due to Certify's organized program.
Pros
- how organized the interface is (ability to easily find and go to where I need to go)
- classic, clean, sleek look to the website
Cons
- I remembered a few times where I had to click backwards in order to accomplish something moving forward. For example, when I was creating a expense, if I wanted to look at the overview of the expenses, I'd have to click backwards in order to view it, and then go back to the expense report that I had just created. A lot of back and forth that caused much inconvenience.
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
It's Okay
This is a good stand alone product it just doesn't really work well with my accounting program. Right now we are just using it to capture mileage reimbursement but I'm not sure that we will continue using the program because again I'm not sure it is worth it to keep it just for mileage.
Pros
What I like about this product is that it can record mileage, the customization it has available. There are plenty of resources available on their website to help educate customers on the product. The Certify Team is really helpful and always have a positive interaction.
Cons
I don't like how this product syncs with Quickbooks. There is alot of manual input which is what I was trying to avoid and why our team ultimatley ended up signing up for certify. Certain data doesn't transfer over like billable expenses to customer/job. Additionally, it doesn't recognize duplicate entries that were synced over so alot of work was duplicated. I don't like how you can't split expenses until you create a expense report. Also the auto expense feature doesn't work very well very often my expenses were recorded incorrectly and synced to my books incorrectly so it actually created more work for me to go back and try to correct the issue. Lastly, when my team submits a expense report it always flags every transaction so that all the fields are entered. I wish there was a way to turn off some of the insignificant sections like location.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Trinity Logistics
With Certify our expenses of booking travel are down and it is also an accountability tool in managing our travel policy.
Pros
This is a very intuitive easy to use software but the biggest Pro to this is their customer service. i can't say enough about their service especially on the travel side. Any problem we have ever had in the travel side was immediately taken care of. Very personable. As a user who does travel for the team almost weekly it is such a timer saver to have a service that keeps every ones information on file and provide you with every travel option on one screen. Booking travel is a breeze with certify and the reporting comes directly into the system without having to capture those travel receipts for air, hotel or rental cars.
Cons
Occasionally when you upload receipts it puts the receipt in as a separate entry. I have not figured out what I do to make that happen but it seems to do it most if I don't autofill my receipts. It's not a big issue but more of an annoyance when it happens. That said, its a great product.
- Industry: Printing
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
This is one of the easiest ways to track my expenses it's very intuitive
Pros
Ease of use I use the app for 90% of my certify time it's great. Only go to PC when I submit end of mont report
Cons
Doesn't always match up correct with receipts Would be nice to create a report on the app. For when I am on the road