User Reviews Overview
About 8x8 Work
Experience seamless collaboration with 8x8 Work. 8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee,...
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- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
8x8 is easy to use, cost-effective but a bit backdated with design (if you're a streamlined UX...
It's easy to use, it's easy to setup but the design could use some updating.
Pros
8x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for a straightforward and reliable solution, 8x8 may be worth considering. Just be prepared to deal with an interface that can feel a bit clunky and unintuitive at times.
Cons
Unfortunately, the user interface is a bit outdated and could use an update to bring it up to modern standards. However, despite the backdated UX, the software is still functional and gets the job done.
Alternatives Considered
Google VoiceReasons for Switching to 8x8 Work
IVR capabilities and call recording capabilities- Industry: Packaging & Containers
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Positive Experience with 8x8
It has been a very positive experience with administration and also with most of the users-
Pros
The ease of which to configure the system and users- It is so much easier to configure than a typical phone system-
Cons
There are sometimes some connection problems if the internet is running slow-
Alternatives Considered
Vonage Business CommunicationsReasons for Choosing 8x8 Work
Cost and the ease of which to manage and configure users-Switched From
Cisco JabberReasons for Switching to 8x8 Work
The call quality was very poor when we did a trial with Vonage-- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Positive Feedback
Every experience was smooth and efficient.
Pros
I mostly liked the reliability and efficiency.
Cons
I didn't have any negative experience with 8x8 work
Response from 8X8
Hi Michelle, thank you for your positive response. It's great to hear your experience with 8x8 is smooth and efficient.
Top 8x8 Work Alternatives
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Needs Help
Probably one of the biggest headaches I have had to deal with with a vendor. Literally almost cost me my job. The only reason I was able to save my job was my documentation.
Pros
There really was not anything I liked about 8x8. I am no longer using as result. When I attempted to give them the right to keep my business, they did not compete but tried vehemently to continually lock me back into my contract.
Cons
8x8 does not even compare to the lowest on the market. When I took over an IT department, part of my duties was to locate a new VoIP service. 8x8 was the service at the time. Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of call centers, and there is no reporting. The support is impossible to deal with. They require a 90 day cancellation notice, when I was with 8x8 i notified them 5 months before contract cancellation, after the cancellation was completed 2 months later they tried to bill me again for the annual fee. It took 6 months of arguing and showing them the documents to get them to agree. Email chains and everything. If you are a customer, document everything, especially if you are planning on leaving. Their customer support is impossible to talk to and the only way to get anything taken care of is to use their chat feature, but it never works.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Easy installation
It was easy to install and easy to begin using immediately.
Pros
I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.
Cons
The service seems to have gotten a bit choppy over the last year. Calls only come through about 80% of the time and voicemails take a long time to show up.
Response from 8X8
Hi Sarah! Thank you for taking the time to share your feedback! We’re pleased to hear what you liked about the product and appreciate your constructive comments on areas for improvement.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
My 8x8 experience
Good experience so far. The system is easy to use and adding users takes just a few minutes to complete
Pros
The system is very stable, has all the features that you want for communication. It's also very easy to configure and to use
Cons
I would say the price that I found pricey. Also when you call for assistance, the customer service seems not to be very well trained on how to better support
Alternatives Considered
Five9Reasons for Choosing 8x8 Work
8x8 integration with teams and easy to useSwitched From
Cisco Unified Communications ManagerReasons for Switching to 8x8 Work
easy to use and integration with Microsoft teamsResponse from 8X8
Hi Abdou, we appreciate you leaving up feedback. We take on board your comments about contacting support, your feedback is useful to help us improve. It's great that you find 8x8 easy to use.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Functional and convenient
The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful.
Pros
I like being able to answer my work phone through the app when I am not in the office.
Cons
I would love it if voicemails left for me could be translated into written words, so I wouldn't have to listen to them if I don't really need to. I would also like the ability to delete the voicemail from the written word notification or email, however it is delivered.
Response from 8X8
HI Michelle, thank you for your review and ideas on how we can approve, we appreciate it.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Great for remote working and international calls
We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles.
Pros
I am able to easily make UK and international calls with great quality audio.
Cons
I often have to redownload it when it disappears from my computer but that's probably our system rather than the software itself.
Response from 8X8
Hi Stephanie, thank you for taking the time to leave a review. It's great to hear you have found 8x8 great for remote working and making calls. Thank you for choosing 8x8!
- Industry: Staffing & Recruiting
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Great product
really good service you have this on laptop as well as mobile app
Pros
great service so easy to use both mobile and laptop
Cons
Dont like when you transfer you can still here conversation
Response from 8X8
Hi Emma, we appreciate you taking the time to provide feedback, which is helpful to us. We are pleased to hear you find 8x8 a great service!
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
8x8 review
Good, dependable product. Very easy to use. Fit for purpose
Pros
Ease of use in and out of office. Very good system
Cons
No real issues. Sometimes calls come through when put status as busy
Response from 8X8
Dear Marc, we appreciate your review, and we are delighted you find 8x8 easy to use and dependable.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
3+ years of 8x8 admin
Good 8x8 for mobile devices and laptops apps
Pros
Admin console are easy to use, self explained, layout good organized
Cons
Tech support is delayed/ slow. Blocking spam call request for example
Response from 8X8
Hi Tony, thank you for taking the time to leave a review. We're pleased you find 8x8 easy to use and we appreciate your feedback on how we can improve.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
It works when it works
Challenging at times. I find when I request assistance via email they call instead. When the program works it is great. We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue.
Pros
I can change from physical phone, computer to cell phone.
Cons
Sale Representatives not knowing they are not able to offer credits for products we declined.
Response from 8X8
Hi Jennifer, Thank you for your feedback. We're sorry to hear you have found using 8x8 challenging at times, we appreciate your feedback to help us improve.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
8x8 Gets the job done.
Pros
The ease of use for the users and how it easy it is to setup.
Cons
Can't say there is something in particular that I dislike. I guess when you get a new line and it's not working properly but contacting support it gets resolved immediately.
Response from 8X8
Hi Luis, we are thrilled you find 8x8 easy to use and any issues you have are resolved quickly. Thank you for choosing 8x8!
- Industry: Translation & Localization
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great experience
Pros
We've been using 8x8 for years, and our experience has been consistently positive. It is highly user-friendly for both regular users and administrators. On a few occasions, we encountered connection issues, but 8x8's support promptly assisted in troubleshooting. It turned out the problem was with our team members' internet connection. We give it a perfect 10/10 and highly recommend it.
Cons
We didn't run into any issues that we couldn't solve.
Response from 8X8
Hi, Sinisa. Thank you for leaving such a positive review. It's great to hear you had a positive experience with 8x8 and that when you needed support, you were promptly assisted. Thank you for your support!
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Easy and friendly Software.
Excellent tool to help with the traffic of calls within company and place outbound calls to follow up on this business. Great tool to follow up internally with each agent/worker.
Pros
Upload picture, personalize theme and the call recording option. If I couldn't hear or understand a part of the conversation I am able to go back and listen to it.
Cons
The only thing I would say is that the ring tone is not friendly at all. You should have more options for ringtone. I've tried the other one that it has and it is awful.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Useful tool
very easy to use and extremely user friendly
Pros
being able to text and call, in addition to being able to transfer calls to other extensions, very easy to use.
Cons
There isn't anything that I dislike about it
Response from 8X8
Hi Natasha, thank you for your glowing review, we appreciate it. It's great to hear you find it so easy to use. Thank you!
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Great System
Pros
The flexibility and ease of use of 8x8 is a definite plus for those looking for a robust but easy to setup/maintain a hosted system. The call quality is consistently incredibly good.
Cons
I've only helped implement the system a few times and have not encountered any cons.
Response from 8X8
Hi Basilio, thank you for leaving a review. It's great to hear you find 8x8 easy to use and the call quality excellent. Thank you for choosing 8x8!
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Great software
It has been an excellent call system because it is very easy to use and very reliable.
Pros
the way to make calls and make transfers is very easy to use
Cons
It would be good if he stopped doing meetings by video calls
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
8x8 review
To be fair, I have yet to use 8x8 for meetings or messages, but it has been very helpful with calls and voicemails.
Pros
I like the easy to use nature that allowed me to quickly use it for my more simplistic needs.
Cons
Not a whole lot really, so far 8x8 has effectively met my needs.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good VOIP phone service, but support has turned to garbage and apps are laggy
Sadly, after many years of use, I can't recommend it anymore due to the problems described above with support and their poorly-written apps. Their core technology is good though and it would be possible to return to good service and bring in some good talent to fix these issues, but who knows if that will happen. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days?
Pros
We use desktop VOIP phones, the mobile app, and the desktop app. They offer a "call park" feature that other system don't, allowing a parked call to be picked up from any other phone in the office, as opposed to other systems where you only put a call on hold and can then only pick up from the same line. The call quality is good, regardless of which access method used.
Cons
TERRIBLE support. Years ago, support was US-based, fast answer, easy to understand (native English), and always had the right answer. Reps used and knew the system. In the past years it has all shifted to Singapore where they are hard to understand, hardly understand your question, and don't seem to know the answer to anything without putting you on hold and going somewhere to look it up. Obviously a cheap off-shore call center.
I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats.
The desktop app is pretty poor. They gave it a facelift, but its super slow to open and use - not sure what language they wrote it in. Half the time I use it to try to play back a voicemail, I have to hit the play button multiple times as it's unresponsive. The "new message" indicator never seems to clear.
I use their web interface to play back call recordings for training. Most of the time they won't play through their antiquated web interface, giving only a spinning "wait" cursor. Instead, I have to select a batch to download as a ZIP file and play them locally. Even when the web interface does work, there's no area for taking notes or anything to attach to the recording for future reference.
A colleague with a Mac can't even use the client anymore because it won't work on newer versions of macOS. Their support was unable to solve. He gave up.
I can no longer recommend 8x8.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
8X8 ease of use the X Series
One of the most important business solution the X series provide for us, the lack of a need for an operator. For a small business this cut down on the cost.
Pros
There are several features of the X series which is very impactful for my operation. The auto-attendant is great because it captures the call and route it to the correct person limiting the need for a operator which is great for small business. Another feature which the organization like is the open and close features which we use the voice recorder to instruct the client if we are open or close.
Cons
This voice recorder can sound mechanical, yet it works for us.
Response from 8X8
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Why Broadband Phones for Offices?
Why do I like this company? Not only do I like this company I have a great relationship with working from my office phones and using this wonderful broadband phone company. Now wait, no landlines in my office. No landlines. I was able to work with this team and duplicate my office phones and place them in my home as well. I do a lot of cloud technology for our Dental office and it is important to have a phone system that can pull the load.
I love the fact that I have an automated attendant that can play any message I record on it. I can custom fit it to our office and place any message I want our patients to hear. Now lets get down to the flexibility of this phone system. Ready?
I can answer calls from a phone, on the computer, on an app on my cell phone anywhere. This company has the ability to track any call that comes in. If a patient does not leave a message I can still get in touch with them to help them out. New people calling in also can get a call back even if they do not leave a message. Now you say if you had a big staff you would not need to have to call them back you would answer the phone. True, but I save on staff salary, and possible lack of staff motivation this way. I roll the money back into the practice. If I am doing office work in another location and it is after hours I am still able to monitor the calls and call them right back. If it is an emergency they can get scheduled very quickly.
The team at 8x8.com can customize your phone needs for any size office. They were able to help me out when I needed a fax machine very quickly lets, say in the next two hours. I still remember that day that I called my sales rep out in the West Coast about 6:30 am and he went far and beyond to help our company set up a broadband fax machine. He grabbed his coffee and within 2 hours my fax machine was up and running. This helped our patient with keeping an appointment that they need to go to and not have to reschedule. The office that sprang the surprise on us was quick to note how fast our team came threw. 8X8.com is part of our team because I feel that we are on the same team.
You will not get a better team working for you when it comes to your phone needs. This team is BAA compliant for medical and dental offices. Also not just medical and dental but for insurance companies, accountants and many other offices that fit into HIPPA compliance. Love working with their technology team when I need to change anything on my phone system. These guys are great to work with and I guess that is why we have been going strong with them now since 2014.
Pros
The 8x8 team is the best. Great technology and great customer support!
Cons
Our office has been with 8x8 from February of 2014 and has had no reason to change to another company.
- Industry: Media Production
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Very glitchy
We use this to replace our physical phone lines, but unfortunately it was a terrible experience company wide. This is constantly crashing and has terrible sound quality. I have never once completed a call without the other end asking me to dial back in from my cell phone instead.
Pros
It has a convenient app, which allows you to make global phone calls. It has a text chat and phone services option, allowing you to communicate in different formats.
Cons
The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great system for small and medium businesses; If you know how to set it up
Pros
This software is fairly intuitive but can be frustrating for customers if they are coming from existing analog phone lines. 8x8 X Series really shines with remote administration. It is easy for admins to get feedback from their customers and implement the features they want.
Cons
There are some ring group issues that could be better. Sometimes you want ring groups to be different based on a certain set of criteria, however frequently I have customers that want only one VM box with 2 different ring groups. I would be a great addition to be able to define where a VM can go.
Response from 8X8
Thank you so much for leaving a review Joseph, I understand the challenge you have with the ring group. You may follow the steps provided on this article so you can route where the VM will go > https://support.8x8.com/cloud-phone-service/voice/admin-console/work-group-settings/ring-groups/how-to-forward-calls-from-a-ring-group-to-voicemail-if-no-one-answers

- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Easy to set up and easy to use VOIP phone system
Modernized our 8-year-old phone systems. Easy to use for the young crowd.
Pros
1. Ease of setup of physical phones in the office
2. Cloud management and cloud access with adequate permissions to everyone
3. I love the Fax feature as we have to send out faxes to old-school customers and/or government agencies. This fax feature is similar to uploading documents in an email.
4. I love the voicemail to email feature too. When there are a lot of voicemails, instead of going through multiple messages serially, you can just open email to hear it on your phone or PC.
5. Their call forwarding feature is great too. When you are not on the phone, or when management is at some conference, they get their calls on their cell phones if needed.
Cons
1. The phone ethernet line has to go through your PC. So every time you restart your PC/shutdown your PC, the phone restarts.
2. I had initial privacy concerns due to the line going through the PC. We agreed to it due to the reputation of the company.