Shopify Plus Reviews

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews
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User Reviews Overview

About Shopify Plus

Shopify Plus is a cloud-based eCommerce platform, which enables large retailers to process international orders and handle high-volume traffic of visitors. Features include customer segmentation, loyalty points, inventory...

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Feature ratings

Value for Money
4.4
Functionality
4.6
Ease of Use
4.7
Customer Support
4.6

Browse Shopify Plus Reviews

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Eric
Eric
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 24/06/2023

Several advantages for businesses looking to scale and expand

When thinking about Shopify Plus, it's critical to assess the unique needs, finances, and resources of your company. Even though it has many advantages for growing firms, it might not always be the best option. Make an informed selection by carefully analyzing your demands and weighing the advantages and downsides.

Pros

Scalability, a range of advanced features, Dedicated Support, Security and Reliability- It's important to note that Shopify Plus is primarily geared towards larger businesses with more complex needs and higher transaction volumes.

Cons

A higher price, Customization Limitations, Limited Ownership, Dependency on Third-Party Apps

Penny
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/05/2024

Shopify Plus - overall the best choice

Overall it's very good. One thing they really need is a better inventory control experience. It's very limited and clunky.

Pros

It's easy to plug in apps to customize your site functionality and user experience.

Cons

Shopify no longer refunds fees when an order is cancelled or refunded. This is a huge cost to vendors. In general support is good but sometimes it takes a little back an forth to get a solution.

Alternatives Considered

BigCommerce

Reasons for Choosing Shopify Plus

Needed more flexibility and ability to update the site content and experience.

Reasons for Switching to Shopify Plus

Better overall features. I don't remember specifically because it's been a few years.
Ashfak
  • Industry: Accounting
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 04/11/2024

Shopify plus review

Pros

Shopify Plus includes features like customizable checkout experiences, automated workflows, and advanced security options, which are essential for large enterprises.

Cons

If merchants choose to use payment gateways other than Shopify Payments, they incur additional transaction fees. This can add up and impact profit margins.

Top Shopify Plus Alternatives

WordPress VIP

Magento 2 Product Designer

Adobe Commerce

Verified Reviewer
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 04/03/2021

A quick start platform that is easy to outgrow

Shopify is not transparent about up times and site outages. The platform also has issues with basic data and calculations. I've noticed that our conversion rate is often off by a significant amount. When I talked with their support team about this, I was told that they would submit a ticket.

Pros

It's quick and easy to setup a Shopify+ store

Cons

It's quick to setup but a number of the advanced feature needed for modern Ecommerce are bolt on point solutions that vary greatly in quality and manageability.

Jose
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 15/08/2024

Good and Powerful Platform of Simple Business Structure

Pros

If the implementation is standard then Shopify Plus is a great option with many out of the box features and easy integrations via 3rd party apps.

Cons

If the implementation is very customized, like it is for our business, then Shopify Plus can be complicated to work with vs other eCommerce Platforms than allow for greater customization.

Verified Reviewer
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 24/06/2024

No reason to not start with Shopify

I think it's the only and best way to get started with eCommerce business, with the number of options for the price.
Sometimes I make mistakes with software and it takes me a lot of time to switch to better solutions, but with Shopify I think it's a good investment of time into building a shop with them.

Pros

I love how you get hundreds of features for really low price and I see no competition to that.
Recently Shopify added even more value with AI. It speeds a lot of things, I can quickly fill different fields, email automations, product pages with it and with no additional cost.
Also they are expanding with e-mail automation and I don't have to use 3rd party software for e-mails anymore, which saves me even more money.

Cons

The only thing I disliked so far is that as a new user to the platform you can get overwhelmed with features and it would be really useful to hide some or have some kind of clickthrough on-site tutorials.
Sometimes they also make changes to the interface and it can be confusing what happened, but I guess it depends how often you use the software to learn what is what.

Joshua
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 01/07/2024

Helped us during the pandemic and continues to help us today

Pros

We were able to integrate it with our ERP platform to enable online orders through a store front. There are so many different applications that are on the marketplace that can enhance your store in ways you didn't imagine. It was also quite easy to integrate with our 3PL as they had already developed an app through the Shopify platform.

During the pandemic, it opened up the avenue for us to sell online especially when non-essential stores were not allowed to open and Melbourne being lockdown for such a long period.

Cons

Nothing, it was quite simple to use however we did have some small hiccups with integrating with our ERP

simon
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 02/11/2024

Shopify Plus makes alot more money

reduced bounce rate and abandoned basket.
Increased revenue alongside alot more store funtionality

Pros

The 2 things i get most from are the customisable checkout process with upsell functionality and the seasonal store designs

Cons

I havent found a downside to it yet. The support is fantastic and our assigned account manager is fantastic

Jonathan
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/10/2023

Shopify Plus is an amazing tool!

Processing orders, processing refunds, cancellations.

Pros

Great software - When it comes to customer's data and support on products, orders and inventory.

Cons

This is a very user friendly tool. I'd only suggest better features with other apps.

Ollie
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 16/06/2024

Easy to use eCommerce platform

Pros

Simple to upload as many products to the online shop. The layout and navigation of the website is brilliant from a users perspective. Straightforward to change the settings so that live items on the site are those which are In Stock.

Cons

Would be better if it was more SEO friendly and able to add numerous content sections to a page.

Mohammad
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/02/2023

Shopify Plus is the right business partner.

Not bad at all, on the contrary it is one of the best experience that I had.

Pros

It does a turn-key job for you. All what you need for your business is there.

Cons

Updates on mobile phones needs to be regular.

Kamal
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
3
Customer Support
0

5
Reviewed on 10/02/2023

Enterprise website development

Pros

Shopify plus is ideal for enterprise business. It supports liquid code changes at the checkout page.

Cons

Plus plan is useful only for complex code changes and customizations, so you should hire a technical support person to manage it. Easy of use is complicated

Garrick
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 21/09/2022

Works great for our e-commerce site

Pros

Shopify plus made it so easy to get an online web presence started with the abilities to take orders and collect money right away.

Cons

I feel like the tier levels are a bit pricey a bit too soon. They have tailored their pricing structure towards larger "small businesses."

Mac
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 25/09/2022

Great Software for small to medium sized businesses

Overall, it’s really great for our business. It has supported our growth and we see a long future with the software.

Pros

Shopify has been great for our b2b business. It has a ton of great features that allow for a bunch of customization and integrations.

Being the size that it is, there are so many CRM’s that integrate with it too, making it great to use with HubSpot.

Overall, it is great for growing businesses.

Cons

There are a lot of integrations for shopify that I feel should just have been apart of shopify itself. The ability to lock certain pages on your website should just be standard rather than relying on an app. It would allow for way less time researching apps and more time using the platform itself.

Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 25/02/2019

Best In class e-commerce solution

Pros

Shopify is a very powerful platform that can run any e-commerce store from the smallest startup to the largest brands. The software has many users contributing to its platform and is very well documented, making it simple to find ways to customize your store. It is a very flexible, yet easy-to-use platform that can be customized in many ways. I have looked into other various solutions but Shopify offers the most our of the door. It offers many apps that can increase the functionality of the platform.

Cons

The Shopify Plus option is much more expensive than the previous options but offers a lot for the price.

Nickolette
Nickolette
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/04/2021

Shopify plus Review

I absolutely love working with Spotify plus. They are great features for your business and Has great ways to boost your business is online presence.

Pros

It’s extremely Fast and easy to set up a Shopify plus store. This app is indeed expensive but it’s great for businesses. I love that your online store well I have a trusted and reliable security. It’s also has a very good speed. Ruby programming language helps you to create Custom Promo’s when you are a Spotify plus Customer. Spotify plus helps you to get your business on a bigger scale really fast.

Cons

This platform is expensive. It does have a few problems with calculations and some basic data. But overall not that bad you can try it out.

Shari
Shari
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 04/12/2018

Dreamy compared to other platforms

Pros

So easy! Having been on a different platform for 3 years that operated on a break + fix model (something breaks, we spend money + time to fix. That in turn breaks something else, more time + money to fix, and the cycle continues), this platform operates like a dream. We actually get to optimize our site and spend time testing functions and driving the business.

Cons

some limitations as it relates to promos + discounts. Cannot use more than 1 discount code at a time. Cannot store a credit in a customer account. Cannot edit an order (now you can, but there are limitations).

Verified Reviewer
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/07/2018

I've worked with store management/owners who have used Shopify Plus.

Pros

It gives a lot of flexibility to larger businesses to have a great shopping experience for their customers, accumulate the data needed to manage their store, and a partner and app ecosystem that has great teams involved helping to solve real business problems.

Cons

Much like the other versions of the Shopify software, the cost of goods would be a very useful feature to be included.

Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/03/2019

Perfect Platform for Growing Fashion Businesses

Excellent platform, would happily recommend to anyone looking for nimble, stable platform for their online business.

Pros

Extremely easy to implement. Build took 3 months. Launch was anticlimactic and backlog of tasks were minimal.

Cons

There are some limitations on how much you can customize it, but it's not a dealbreaker.

Maricela
Maricela
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/04/2018

Best Ecommerce Platform!

Pros

I love how user friendly their platform is. I'm able to do everything I need from setting up items to advertising. I love that they already provide the most common analytics to help us drive sales. They have a very reasonable monthly subscription, which is awesome!

Cons

I think the only con I would see would be that some of the free templates need a little coding to get where we need to get it, but that is easily remedied by jumping on to their community forum or reaching out to their friendly customer service!

Chris
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/06/2020

Everything you need!

Pros

Shopify Plus is expensive, but if it fits your business size it's worth it! For smaller businesses the lower levels of the Shopify Tiers are good for your size; but if Shopify Plus makes sense go for it. Specifically Shopify Flow and Shopify Script Editor on Plus have been game changers for our business! Shopify Flow makes day to day management of our store so much easier!

Cons

The library of "pre-built" Shopify scripts for Script Editor is very small. You definitely have to rely on third party sources and custom developers to build most scripts for even basic things.

Chris
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/07/2022

The perfect platform for e-commerce success

Pros

Shopify is highly customizable and easy to use for the entire team.

Cons

Inventory management and other tools are either missing or very basic.

Gary
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/02/2020

i love shopify plus!!

i have allways wanted to start a E-com store and amazon was too much so i decided to go shopify where it was easy for a beginer like me to get started and learn more about dropshipping

Pros

as i created a dropshipping business shopify was the first place i went and i cannot say how great the platform is. very easy and user friendly

Cons

i think they could of had more background templates

Rissa
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/07/2022

A gamechanger for our ecommerce

Pros

The amount of support and features that shopify has is off the charts. We have been a shopify plus user since we transitioned and there isn't a better ecommerce platform out there.

Cons

We wish there was a lot more options for native features without having to use apps.

Evans
Evans
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 31/05/2019

Powerful for businesses with high volume

Pros

It's a powerful tool for businesses with high volume. Our business leverages and integrates the platform for clients with large volume sales or visits to their e-commerce platforms. Best part? Mixing and matching online and in store inventory.

Cons

It's long to setup. It takes an experienced team. If you're not affluent in Shopify (the regular version) this is NOT the solution for you right away unless you're working with an agency or have qualified staff to work with it.

105 reviews