ConnectWise ScreenConnect Reviews

Pros

I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc.

Cons

It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors.

Alternatives Considered

ServiceNow

Reasons for Switching to ConnectWise ScreenConnect

Bundled with other services with ITSUPPORT247/ConnectWise

Pros

ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix.

Cons

The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.

Alternatives Considered

AnyDesk

Reasons for Choosing ConnectWise ScreenConnect

Teamviewer became horrifically expensive when managing over 500 devices, to add an extra 500 was horrendous and they would only allow this if we renewed our contract for an additional 2 years. Managing the install via Intune of Teamviewer has become a massive chore too - some devices for some reason fail to load the app which is annoying when trying to remotely manage and support users.

Switched From

TeamViewer Remote

Reasons for Switching to ConnectWise ScreenConnect

AnyDesk is great, however the ability to build your own app for your environment is the worst experience we've ever had. The build tool is slow, seems to forget half of the options you'd selected and unattended access was painful. I don't know who at AnyDesk signed off on the tool, but it needs to be removed.

Pros

Exemplary performance and stability of the software. The software also has very professionalised and responsive vendor support services providers.

Cons

Pricing of the software is always a challenge. It keeps going up.

Pros

This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system.

Cons

I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust. Also it's hard to see if another user is logged in to the system already.

Pros

I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session.

Cons

Sometimes a screen sharing session can be a little laggy when connecting with Macs.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to ConnectWise ScreenConnect

ConnectWise was less expensive and had the same features I was looking for.

Pros

Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource.

Cons

There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application.

Alternatives Considered

Splashtop

Reasons for Choosing ConnectWise ScreenConnect

Moving away from line-of-sight connection and VNC security

Switched From

RealVNC Connect

Reasons for Switching to ConnectWise ScreenConnect

Features and functionality. I believe that the pricing on ConnectWise ScreenConnect was cheaper, but the actual use of the application was well above the other options we considered.

Pros

It helps to connect to remote machines very easily.

Cons

The new versions have to be downloaded regularly.

Alternatives Considered

TeamViewer Remote

Reasons for Switching to ConnectWise ScreenConnect

We liked the functions on screenconnect better than Teamviewer.

Pros

I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.

Cons

Sometimes you have to restart the service after an outage before it gets you back in.

Alternatives Considered

TeamViewer Remote and LogMeIn

Reasons for Choosing ConnectWise ScreenConnect

The unreliability made us switch to ScreenConnect.

Switched From

Splashtop

Reasons for Switching to ConnectWise ScreenConnect

Cost and reputation made us pick ScreenConnect over the other options.

Pros

It just works!

Its not fancy looking, but its got all the bells and whistles!

Cons

Talking to sales is extremely difficult to get pricing/quotes, be prepared to chase them!

Pros

When it comes to remote desktop access and control, ConnectWise ScreenConnect offers great features.
This product ensures secure connections and easy to use controls.
It makes working remotely easy.

Cons

So far no issues with ConnectWise ScreenConnect. It has always delivered.

Pros

I like the ease of use that Screenconnect offers. It's simple, web based control center allows it to accessible anywhere.

Cons

It can be pricey for the features. The addons function could also be a little easier to navigate.

Pros

Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements.

Cons

The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that.

Pros

ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.

Cons

ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

Pros

Easy to establish a session.
Can see all screens.
Have other tools that can be used while on remote session.

Cons

File transfer. not so easy at times.
if you have not used for 7 days you have to do 2FA to log back in.

Pros

This product made it much easier for our department to support teachers and administrators in a more timely manner. We have 4 techs to handle 11 schools plus the main administration building so this has reduced response times greatly when needing to install a printer or software for staff member.

Cons

Not enough options for sorting the devices. I can filter connections by device name, user account name or even IP address, etc but we really would like to have an option to sort the devices based on last contact date and time so we can monitor more closely the devices that are not being used in our schools.

Pros

Not their support its almost non existant

Cons

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

Pros

Simple end user experience. The process to gain access to remote support is quick and simple. Provides a free option for home users

Cons

Customer support takes long for feedback

Pros

I can paste to the keyboard. I have access to the systems backend. The system lets me use powershell without being logged in.

Cons

The deploy tool does not work well. I can not set MFA easily for users. Setting up SSO is a challange.

Pros

Work great , fluid and full of features Love it

Cons

Sometime it take client some time to come back online

Pros

Due to its end-to-end encryption, two-factor authentication, and session confirmation prompts, ConnectWise Control offers a high degree of security. Businesses can brand the UI with ConnectWise Control to give it a more polished and distinctive appearance.

Cons

ConnectWise Control can be expensive, especially for small businesses or those with a limited budget.

Pros

I liked how quick and the different types of features offered.

Cons

There are times when it's slow to connect to the website.

Pros

I love this software for what it gives, function features such as hosting a meeting while supporting other agents.

Cons

It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement.

Pros

semplicity and passthrough firewall. customer need only to download file and execute it.

Cons

there are any problem. the software updates regulary and has ever new features

Pros

I like how it gives different options of connecting such as directing the client to a website and entering a code or having the ability to email them a link with the code embedded so they only have to download the client.

Cons

It makes me sign in every time instead of having the option to SSO or remember me.

Pros

easily to use. great perfomance; no difficul for installation

Cons

no inconvenient; require more precaution