ConnectWise ScreenConnect Reviews

Pros

-Works very well.
-not resource heavy
-multi platform

Cons

-Nothing I can really think of.
-This is my go to application for rmm.

Alternatives Considered

TeamViewer and LogMeIn Central

Reasons for Choosing ConnectWise ScreenConnect

-This seems more stable and more feature rich. Splashtop was less expensive, but too many issues

Switched From

Splashtop

Reasons for Switching to ConnectWise ScreenConnect

-Better price for for the performance and features. Team viewer is nice, but way overpriced.

Pros

ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.

Cons

The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.

Pros

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

Cons

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Pros

Has lots of features such as backstage, file transferring, good quality

Cons

I don’t like that you can’t video record a single monitor when there are multiple monitors.Sometimes computers just get removed randomly from our “portal”, but it could be due to it being paired with ITSUPPORT247Probably the most annoying thing is being disconnected from a device when your connection time reaches 2 hours. I am actively using a device for a long time sometimes and just forcefully get disconnected due to a time limit that we can’t control.

Pros

I really like the fact that we can own an on-premise license and not be tied to a contract. It also does not leave any client software installed.

Cons

Purchasing additional licenses is harder than it should be, I've reached out to them several times and no one has called me back,

Alternatives Considered

GoTo Webinar

Reasons for Choosing ConnectWise ScreenConnect

To save money and offer a custom branded support tool.

Switched From

GoTo Meeting

Pros

The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications

Cons

The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.

Alternatives Considered

ISL Light

Reasons for Switching to ConnectWise ScreenConnect

First of all the price and secondly the ease of set up.

Pros

Works with any browser, doesn't use a lot of resources, allows us to provide full service remote management to our customers, easy to install on many computers, and is economical.

Cons

The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.

Alternatives Considered

TeamViewer and VNC Connect

Switched From

TeamViewer

Reasons for Switching to ConnectWise ScreenConnect

The cost is reasonable, it's easy to install, and works every time.

Pros

Easy to manage and use for remote support and remote control

Cons

File transfer is slow. It works, but the speed is very slow.

Pros

The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).

Cons

There are instances where it can take a while for the device to show as online before you can reconnect

Pros

I like the ease of use that Screenconnect offers. It's simple, web based control center allows it to accessible anywhere.

Cons

It can be pricey for the features. The addons function could also be a little easier to navigate.

Pros

We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform.

Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.

Cons

The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.

Alternatives Considered

TeamViewer, Splashtop and AnyDesk

Reasons for Choosing ConnectWise ScreenConnect

We initially reviewed our options as the price of our current platforms had recently increrased and after testing ConnectWise Control we were very impressed with its features and ease of use and decided to switch over.

Switched From

TeamViewer

Reasons for Switching to ConnectWise ScreenConnect

Pricing, Features and ease of use. Also we had situations where we had temporary team members that lacked Computer Skills and they were able to easily use ConnectWise Control without any issues.

Pros

Easy to use. Reliable. great dashboard.

Cons

It does everything I need and surprises me with things I didnt know I needed!

Alternatives Considered

TeamViewer

Reasons for Choosing ConnectWise ScreenConnect

Astronomical price increase

Switched From

LogMeIn Pro

Reasons for Switching to ConnectWise ScreenConnect

Connect has the right prices for what we needed to do with the software. Other options just didn't cater to our small needs.

Pros

Ease of setup and configuration.
Personal landing page for remote clients.
Quickly see online status, system specifications and ram usage
Easily issue commands to system and transfer files.

Cons

Upgrading and sometimes new clients have issues associating with account. Once in awhilenanfew workstations refuse to update and manually installing fails.

Price is on the high side compared to some offerings. Screenshot is nice but really too small to be of ant use

Alternatives Considered

TeamViewer

Reasons for Choosing ConnectWise ScreenConnect

Needed a web based portal and communication with client without having to bounce back between each session and the main page. Needed a phone/tablet app to use for remote support tech support via fix me was much slower an d sometimes required adding permissions into internet settings .

Switched From

FixMe.IT

Reasons for Switching to ConnectWise ScreenConnect

Costs.

Pros

The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use.

Cons

The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response.

Alternatives Considered

VNC Connect

Reasons for Choosing ConnectWise ScreenConnect

TeamViewer renewal fees ,we found to be extremely high. Plus, ConnectWise control integrates with ConnectWise RMM, which we use daily.

Switched From

TeamViewer and VNC Connect

Reasons for Switching to ConnectWise ScreenConnect

ConnectWise control fits perfectly into ConnectWise RMM, which my team use to monitor our client computers.

Pros

Super simple deployment and management. But that's all but gone.

Cons

ConnectWise the company. I hated every interaction with them. Imagine a single client who has several companies. Connectwise deployment folks said I could not support them the way they needed support. Imagine working with the same independent contractor on several shared clients, ConnectWise can't do that either. Want to support key people outside of their organization, find something else. Every single thing you want to do has to have a huge amount of setup to make it happen. I just wanted software that I was as flexible as I am and this is not that. Stay away.

Alternatives Considered

TeamViewer

Reasons for Choosing ConnectWise ScreenConnect

TeamViewer made it very difficult for me and clients to use the same software.

Switched From

TeamViewer

Reasons for Switching to ConnectWise ScreenConnect

ConnectWise Control was Screenconnect at the time and it was excellent.

Pros

ConnectWise Control simply works as expected. There are very few issues with remote control access. The tools included with the software typically work without issue. Installation is quick and easy.

Cons

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself. Fortunately, I have not needed to contact support often.

Alternatives Considered

TeamViewer and LogMeIn Pro

Reasons for Switching to ConnectWise ScreenConnect

Ultimately, the price of ConnectWise Control was much more reasonable than other products that were evaluated while the product functionality was equal.

Pros

This software is one of the most important tools I have in my toolbelt for quickly resolving issues. We have a few remote VPN sites and when an endpoint is having issues, it's so much more efficient to see the issue rather than have to decipher another persons interpretation of the issue.

Our sites are not very far apart - about 45 minutes from main office, but when we have an issue that hinders or stops our ability to server our customers that drive feels much longer. To reiterate, resolving issues quickly and efficiently is what I like most about ConnectWise Control. Downtime is costly.

Cons

Probably my least favorite thing is getting the session filters tweaked just right. Once you get the hang of the syntax it's really not bad, but there is a learning curve. Having your endpoints arranged into session groups is well worth the effort.

Oh, and the name needs to be shorter. It doesn't have to be ScreenConnect, but it needs to be that easy to say. Saying Control by itself sounds creepy, like Big Brother creepy. As an Admin I never say "I'm going to use Control to help you with that issue."

Pros

We've hosted our on Control server and it is super easy to install and maintain.
Using the software to provide remote support has never failed because they provide multiple methods for creating connections for all operating systems.
The web interface provides basic information about the connected computer but you can download and install plugins to gather information about processes, services, events and software.
The screen snapshot is large enough to see if the computer is in use and small enough so you can't read what's on the screen.
Through the web interface you can customize a number of things like icons, labels and branding.
Through the server config files you can customize a number of other settings.
You can create temporary sessions just for one-time remote support or install the program for on-demand remote access.
On-demand remote access can be organized in session groups for easier management and security
Users can be created and assigned to specific session groups.
Access and commands can be audited.
While a session is connected a time line is kept to help troubleshoot connectivity issues.

Cons

The price to purchase screen connect was reasonable for a small business. When it was purchased by Connectwise the price to purchase it out right was quadruple the original price. If you have 100 plus machines to support then divided across the 100 machines is still cheaper than a comparable product. But if you only use it for temporary sessions it is hard to justify. However, Control is bundled with Connectwise Automate so you get Control for nearly nothing when subscribing to Automate.

Pros

We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast).

It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

Cons

There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.

Pros

There are several things that I like about ConnectWise Control:Wide range of connectivity options: ConnectWise Control supports a variety of protocols and technologies for connecting to and controlling devices, including Remote Desktop Protocol (RDP), VNC, and SSH. This allows users to easily connect to and control a wide range of devices using the software.Reliability: ConnectWise Control is generally considered to be a reliable and dependable tool for remote support and remote access. It has a track record of being able to establish and maintain stable connections, which is essential for effective remote support and access.Ease of use: ConnectWise Control is designed to be easy to use, even for users who are not particularly technical. The software has a user-friendly interface and includes a range of helpful features, such as chat and messaging tools, that make it easy for users to communicate and collaborate with others while working remotely.Overall, I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, and is a valuable addition to any IT professional or customer service team's toolkit

Cons

There are a few things that I did not like about ConnectWise Control:Pricing structure: Some users have reported that the pricing structure for ConnectWise Control can be somewhat complex and may not always be clearly communicated. This can make it difficult for users to understand exactly how much they will be paying for the software and what features are included in their subscription.Limited platform support: ConnectWise Control is primarily designed to work with Windows and macOS devices. While it is possible to use the software to remotely access and control other types of devices, such as Linux servers, the support for these platforms may be limited compared to Windows and macOS.Complexity: While ConnectWise Control is generally easy to use, the software can be somewhat complex to set up and configure, especially for users who are not particularly technical. This can make it challenging for users to get the software up and running, especially if they encounter any issues or problems.Overall, while I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, it does have some limitations and drawbacks that users should be aware of.

Pros

Connectwise Control is one of the easiest and fastest remote support tools I have used. It allows us as a team to provide on demand remote support to end users without having to have a agent installed on their computer. Works great for connecting to personal laptops and workstations. The agent is easy to install and the web interface is easy to navigate for end users. The options for sending a remote support agent to an end user include a link, an email, or a direct download package which is very helpful for getting end user's online.

The client itself is the fastest remote support tool I have used. Once the agent is installed, either a persistent agent, or for on demand support, connection time is usually less than a second. The client provides great options for display scaling, color depth, clipboard support, and a really useful file transfer tool and toolbox. We store our most used support applications in the toolbox that provides our technicians instant access to their most used tools.

Cons

The only part of the software we currently sometimes have issues with and like the least is the way that Control uses the display driver. This sometimes results in slow connections into servers with Matrox graphics cards and doesn't allow us to adjust the resolution of servers that are running without a monitor.

Pros

It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.

Cons

One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.

Alternatives Considered

AnyDesk

Reasons for Choosing ConnectWise ScreenConnect

This product is less in price.

Switched From

TeamViewer

Reasons for Switching to ConnectWise ScreenConnect

It has the best price.

Pros

You can buy a license forever. Easy to install/update the server component. Easy to train new users. Easy to deploy to customers. Has every feature we'd ever want: recording sessions, copy/paste into remote window, unattended access, flexible security settings for different levels of employees, works through UAC prompts (unlike gotomeeting), transfer files/directories to/from remote machine, toolbox to run common executables with one click. Has an API to build additions (we've never had to but it's nice to know we can.)

Cons

We were nervous when ConnectWise bought this company (previously ScreenConnect) because they were known for "rent only" products but for now they've kept the option to buy licenses to own. The possibility that one day they could change the licensing model to rent only is the only thing I dislike about using the software.

Pros

Small, clean, easily implemented and integrates well with our tool stack. It's pretty much everything we could as for from a tool like this and includes use auditing and recordings to meet any compliance requirements we've encountered.

Cons

Very little. The only real challenges we have are deployment and required end user actions for environments where it is not deployed. Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS security to be able to eliminate the necessity or end user actions in certain circumstances.

Pros

The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature.

The cloud based option is extremely fast, with geo-location options for the nearest cloud location.

Unlike other similar solutions (which we used to own) you don't get ripped off with upgrade costs every time a new version comes out (which we did).

The huge amount of customisation is of great benefit as it allows us to brand the product to prevent customers feeling uncomfortable that it's a third-party product that may compromise their security.

The system also allows remote management of Android devices, which we use to work on tablets at some customers.

Cons

A peer-peer option would be nice for performance to local machines, but that's a minor thing.

The Android remote client can have issues synchronising the mouse pointer to the screen, but at least we can walk users through working on the device in real-time.

Other than that we haven't experienced any issues or found anything that makes us consider any other option.