SendGrid Reviews

Pros

SendGrids high deliverability rates, solid tracking metrics and easy to use interface make it a very attractive offering in a competitive space.

Cons

The pricing structure mean that scalability can be a concern, there are some sudden jumps in pricing. The step from 200k to 250k emails a month takes you from $89.95/mo to $249/mo which is a suddenly 3x cost increase, with similar 2x increases at the next intervals. Having unit-based pricing would be less stressful than suddenly crossing a threshold.

Alternatives Considered

HubSpot Marketing Hub and Mailchimp

Reasons for Choosing SendGrid

SendGrids developer tools made it far easier to integrate with than Mailchimp, for what we needed to do.

Switched From

Mailchimp

Reasons for Switching to SendGrid

The developer offering was much simpler, and the starting pricing was fairly attractive if a little bit of a honeypot to get you on their ladder.

Pros

We like how there are code snippets, thorough documentation, and multiple-domain support (Something we lacked before)

Cons

I'm fond of support that makes you wait for a solution when an issue arises, but errors and documentation is thorough enough it rarely happens.

Alternatives Considered

Mailchimp

Reasons for Switching to SendGrid

We cannot disclose our previous provider, so we did switch but can't say. We chose SendGrid over Mailchimp because it's more for developers and custom solutions. MailChimp is more customer-end-user friendly.

Pros

1- SendGrid provides customizable email templates.
2- SendGrid offers robust API support, which makes it easy for developers to integrate email sending into applications.
3- SendGrid has 24/7 customer support, including chat, email, and phone support for premium users.

Cons

1- Sometimes customer support response times can be slower.

Pros

Nothing at all.

Cons

Customer support; proactive communication; troubleshooting; reliability

Pros

The ease of use and integration for automated emails

Cons

Not as much versatility in templates as I would like

Pros

Easy integration, clear UI to work with.

Cons

The design template library versioning can be confusing

Pros

I started using SendGrid a while ago; the service is stable, the interface is pleasant to use, and the website is easy to navigate.

Cons

SendGrid often changes its pricing. A long time ago, for example, they removed or modified (I don’t remember exactly) the free plan for users, which led me to switch providers. I couldn’t say if they still follow the same practice today.

Pros

Scalable email delivery for larger campaigns.

Cons

Support and UI are frustratingly poor and not friendly

Pros

Easy to set-up your domain with and offers a free forwarding service.

Cons

Is not able to receive or forward incoming emails without making it contrived.

Pros

It gives an easy to use API which we integrate with our project

Cons

It offers limited design features. It offers basic templates

Pros

An excellent platform, especially for beginners. It gives free trial packages for life, 100 emails per day, and it has an SMTP feature that can be linked with a programEmails can be tracked and Follow Up can be doneAnd accurate analyzes through development. There are many advantages, and it is possible to make an html form to put it on a landing page or your site to put people in a mailing list for a fee.

Cons

Yet countries in the world are banned in this company.

Pros

I give double thumbs up to the fact that it automates email marketing which saves time.

Cons

SendGrid had all the capabilities that enables me to automate marketing strategies even though it lack offline access.

Pros

I like the customer communication features offered by SendGrid.
It handles email marketing really well and SendGrid has all we need.

Cons

Not a single complication with SendGrid.

Pros

The user interface is fairly intuitive and easy to navigate. Template and list management tools are also nice.

Cons

After SendGrid was acquired by Twilio, we saw a downgrade in service. Engagement analytics were not as reliable since many spam filters were showing as clicks. It made it hard to determine which campaigns were actually successful.

Pros

Support system and Their dashboard UI, which is simple

Cons

Sometimes loading time is bit more than usual websites

Alternatives Considered

Mailchimp

Pros

I like how I was able to get set up fast and how easy the platform is to use and if I need help there is help there for you right away. I also like that I can manage my email and campaigns from one place, and you all even have a free version.

Cons

The only thing I like least is that is could be a bit cheaper or give more emails to be added for that plan for the price.

Pros

I like that it comes with email security features
It makes customer engagement easy
Email marketing and tracking is easy too
It makes the best email marketing solution for business.

Cons

SendGrid has met business needs. No dislikes.

Pros

We primarily utilize SendGrid to send SingleSend marketing emails and have been able to do so with great success. They make managing/segmenting your list easy to do. I love that they also offer automation, which is something we will be exploring more in the coming months. The A/B testing capabilities are also amazing.

Cons

So far, even after 2+years of using the platform, my only real complaint is I would like to be able to upload a fully embedded/clickable PDF into the platform and send. Right now that is not possible and it along with the elements, must be configured in the designer within the platform.

Pros

It's works as advertised. It gets transactional emails delivered on time and decreases the chance of going to spam or junk folders. It also integrates with a lot of software. The free version is great.

Cons

I wish they had better instructional videos and guides to help me with my specific use case or scenario. I had to do research on my own to complete my setup.

Pros

Very easy opt-in integration for multiple landing pages and websites.

Cons

I can't really complain about SendGrid since I've been using it only for opt-in hub.

Pros

I like that the pricing is determined by the number of emails you send, which works out free for small organizations.

Cons

their customer support was inexistent and a little frustrating given what they promised on the website

Pros

Best tool to send emails and also keep track of them

Cons

So far no cons. Its very easy to use and maintain.

Pros

The API is so easy to use and implement. The dashboards and statistics is a great addition which makes our jobs easier and cuts down costs.

Cons

I wish there was a plan between FREE and BASIC. I pretty much need to send around 200-300 emails a day. Free is 100 Emails per day, and the basic plan is 1000 email per day. If there was something @ half the cost to send 300 emails a day that would be perfect!

Pros

It's really easy to set up campaigns and schedule them ahead of time. Then you can just forget about them until you need to check the statistics.

Cons

No downsides to using Sendgrid thus far.

Pros

I absolutely love using Sendgrid for our email marketing needs. Its intuitive and user-friendly interface makes creating and sending professional-looking emails a breeze. The email list segmentation feature, which allows us to trigger email engagement based on user behavior within our app, has had a significant impact on our overall sales conversion workflow. Additionally, Sendgrid's reporting and analytics tools have been invaluable in measuring and identifying the strengths and weaknesses of our email campaigns through real-time data metrics. Overall, Sendgrid has been a game-changer for our email marketing efforts.

Cons

Twilio's email builder is restrictive when it comes to available design options and flexibility. One area for improvement is its drag-and-drop editor, which could benefit from more advanced customization options, such as the ability to add custom HTML or CSS for greater design flexibility.