Payhawk Reviews

Pros

Since I have managed Payhawk I have managed to have an order in my expenses that helps me not to forget pending invoices and to be able to have a better visualization of all daily expenses in real time on a single platform so as not to disperse the information and have control of invoices , accounts payable and receipts.

Cons

I like everything, however the customer service can take a while to respond, that's the only thing wrong.

Pros

the flexibility on limits, the control of spending, the organization of documents, and their support team. I feel that this will grow and the sky is the limit.

Cons

we are still setting up the automation of posting in our accounts software. the initial registration with some employees by not receiving the email and some went to junk mail. but once set all was good.

Alternatives Considered

Revolut Business

Reasons for Switching to Payhawk

Revolut business didn't offer the service in our country.

Pros

It is nice it can be used across teams. Customer service is always very friendly

Cons

- Layout of expenses is quite unclear, you can not easily see what team made what purchase- When adjusting one of the information (categorization) fields this has directly impact on all previous purchases as well. This makes the impact of adjusting quite high. It would be nice if you for example could point out that the information fields such as selecting the date from when you would like to see it change in stead of for the whole administration- The info fields sometimes just change or get empty while typing- Even when adding suppliers to the list of suppliers it still adjust every-time you add a new purchase from the same supplier. When you are thus not focussed on adjusting this you end up with a great amount of supplier accounts for the same supplier (for example 5 versions of the a realtor supplier)- I feel that the interface of the company expenses is quite hectic. A lot of information is displayed but not the information you might want to see there. It would for example be nice if you could adjust the selected fields you see instead of only being able to see the note added and category

Pros

What I like most about Payhawk Is that it easily automates my spending invoicing, and Bill pay. Payhawk Has an easy to use user intervals. It is easy to learn, and teach new users to learn , how to use everything neede To streamline daily tasks in my company . I like that multiple languages are available, making it easy to communicate with everyone easily.

Cons

There is not a feature about hawks that I like the least. It could be easier to find FAQs that are commonly asked.

Pros

- Supports all major currencies (EUR, GBP, USD)
- Payment can be initiated from the system
- Relatively fast to set-up
- Integration with all our bookkeeping systems
- Great customer service

Cons

- Expense reports can't be exported as PDF
- Extra costs for having consolidated view of all entities
- Approval flows and card guidelines could be more flexible, detailed
- FX fees

Alternatives Considered

Pleo, Spendesk, Ramp, Airbase and Moss

Reasons for Choosing Payhawk

We wanted to have one tool in place for all entities that we have and one that includes expense management and supports different currencies.

Switched From

Soldo, Pliant and Rydoo

Reasons for Switching to Payhawk

Better price, quality offer and fit to the countries and currencies supported that we need.

Pros

It's a tool that has a lot of potential with many ease features. The interface is user friendly and the virtual payment methods are a lifesaver!

Cons

The integration with Exact has not been flawless and there is no real monthly expense reports per employee that can be generated. Each and every expense is separate and that makes it confusing.

Pros

Really smooth Software for all the processes.

Cons

At first, they need to provide a detail intro.

Pros

Streamlined expense tracking and easy integrations.

Cons

Limited features for small businesses’ needs.

Pros

The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.

Cons

Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.

Alternatives Considered

Spendesk, Expensify and SAP Concur

Pros

What I liked the most is the simplicity and efficiency of its platform. It is really easy to use and has allowed me to manage my company's expenses in a much more agile and organized way. In addition, the automation of the processes has been a real improvement in my day to day, saving me time and effort. I also highlight the complete vision of spending that the group control panel offers, which has helped me to have greater control of cash flow.

Cons

What I liked least was the cost of the platform. Although I understand that this is a quality and advanced solution, the price can be quite high for smaller or growing companies.

Pros

Ease of use and super helpful and responsive support team.

Cons

Some features and functionality, that competitors already provide, is still being developed.

Pros

I can easily upload all expense papers from everywhere I am. Good control on the expences via the politics section and the requesting funds method.Very useful way of managing all cards, employees access and funds.

Cons

I thing it would be better if all costs marked by the cost owner as reimursable may have an option to be denied by the company without being deleted, so a tracking history remains.

Pros

Interface, workflows, flexibilty, team card, SEPA Wires, cashback, connexions with other tools

Cons

IBAN not always compatible with SEPA wires

Pros

Is very easy to use, the reports are quite good, and its easy to find an invoice or expense

Cons

When we used payhawk and QBO we used to have a lot of issues, once we migrated to Netsuite it got much better, but we still have some issues. Main one we review the invoice and it migrates to Netsuite but for some reason the invoice/transactions stays on the to review list

Pros

The ease and assisstance onlune. Supet quick responses.

Cons

Cant fault the system. Simple amd succinct.

Pros

Ease of useSyncs to NetsuiteUse in the US

Cons

We are struggling with sync errors at the moment but I know the team is working on fixes for us.

Pros

Very user friendly and easy to adapt to coming from a different platform.

Cons

Cannot schedule payments for future dates

Pros

the customer service of [sensitive content hidden] was expectional helped me so much with my issue

Cons

nothing all was amazing thanks alot for the support and help

Pros

The services are really quick and efficient

Cons

nothing, I love everything and could not recommend enough

Pros

Well connected via api to Microsoft Business Central

Cons

The photo upload system needs to be improved.

Pros

Very easy to use, nice interface. Cant really fault it

Cons

The mileage system is a bit inflexible and doesnt let you alter routes easily

Pros

Managing Expenses is great and uploading

Cons

UI/UX and finding information on past invoices.

Pros

Great and timely service! The platform is intuitive, but in the rare cases where assistance is needed, the staff have been extremely helpful!

Cons

No significant concerns related to my use of the platform currently.

Pros

Easy use for the employees and to obtain reports

Cons

The expenses are not agrupated by employee to review

Pros

OCR functionality and invoice/receipt scanning, as well as being able to block cards in real time

Cons

Our users not filling in/submitting the required expense information!

Alternatives Considered

Pleo