WeTravel Reviews

Pros

Pricing (both subscription and booking/card fees)
Customer care (I had a great experience working with [sensitive content hidden])
Ease of use for both the travel agency and the clients
Itinerary builder

Cons

I (personally) do not like the graphic aspect very much
Dynamic pricing not available
Everything else is great

Pros

Great job keeping track of our booking forms. One improvement I'd like to see since you keep track of people's email, is to remember the data that they entered on the booking form which changes little from booking to rebooking.
This way upon re-booking most fields will be pre-propagated like their passport number, their birthdate, their phone number, of course they have an opportunity to update anything as needed.

Cons

Invoices, invoices, invoices. I need to be able to create an invoice. It's very trying for me to take the data and build an invoice. It should be a click of a button. That's your biggest downfall. Without an invoice if you could at least let us delete that information (I mean old information that's no longer pertinent) to keep track of what is due. Clients are confused when there are changes and it confuses me at times as well. I don't have an hour to put into correct and everything to make sure it's 100% right.

Pros

The booking engine seems nice and the staff was nice at first.

Cons

They weren't clear about who their payment processor is, Stripe. It take a long time to get your money out. Not very efficient for a travel company.

Cons

I would not recommend using We Travel, I have used them for a year and moved over 100K, and when there was a chargeback from an unhinged client of only $1000USD, I asked for help on how to make the case, but they didn´t help or provide any support over the phone. They will treat you like a thief and threaten you a legal action immediately if you don´t pay for the chargeback right away, no matter what.

So you are paying them a big percentage of your earnings and they are not even helping you, the emails from the complaints department were never signed, no name on the email you don´t know who you are speaking with. They have blocked transactions already on the way to the bank, denied me information from the bank where the dispute was done, sadly I had to file a report to the FTC and now taking legal action. The person who made the chargeback is committing fraud and the person using the services and then because very violent on our premises, that´s why she was asked to leave.
In the beginning, they will even find a representative that speaks your language to get you to get their services, this person will promise you everything and support you all the time in all ways possible, even WhatsApp audios and such. Later on, they won´t even allow me to have a phone call with them as emails are quite limited for something so serious.
They never cared to give me their opinion on the material I was sending, it´s like they don´t care to have a chargeback and the way they work is all sketchy.
In my opinion, We Travel takes advantage that people are in different countries and laws don´t apply across countries so they can´t be held to the authorities so easily.
Look if you have a company go to your preferred bank and ask for the payment link service, it´s much more efficient and cheap and you can make claims in your own bank with your own laws. This company is really not trustworthy, we travel is very unsafe actually.

Alternatives Considered

TravelBank

Reasons for Switching to WeTravel

Not anymore I will not be using them from now on.

Pros

WeTravel solved all of our needs. I love their flexibility and how it adapts to our needs. Also the very proactive approach of the team to constantly improve their tools and features. Definitely 10 / 10!

Cons

The only con I can think about is that I have not found it earlier!

Alternatives Considered

Easol

Reasons for Switching to WeTravel

seemed te be more flexible in the backend. liked US focus better.

Pros

The staff is incredible. It's very reliable service and we can pay directly to suppliers.

Cons

It could always be a lower fee. It would be great if the PDF file you can download could have more design options.

Pros

WeTravel freed up so much of my time managing our groups we take overseas. It also helped free up my mind since I had an acccurate way to receive traveler details and upgrades. It has been a game changer for us. I recommend it all the time to people in a field like ours. Brandon Hartman is our contact there and he is always there to help and take suggestions. They have taken our suggestions to heart and many of them have been worked in to the platform. Thanks WeTravel!

Cons

Sometimes there are limits of what can be done, but they are working on expanding those limits!

Pros

Customizeable and professional product. We Travel has been critical in helping us aquire commercial clients for incentive travel.

Cons

Complicated when it comes to changing or adding banking info. Support contacts are not consistant. There can be multiple responders across the US so continuity is cumbersome when dealing with the few issues we experienced.

Pros

The people that are part of the team are highly skilled professionals that offer a very personalized service

Cons

The issue we had with the credit cards for LATAM

Pros

Close and friendly support team. Fluid navigation on the platform.

Cons

Fees, ha! I would love credit card fees to be slightly lower...

Pros

The online booking and payment processing functions are the real highlights of WeTravel for me. I love the easy integration of the direct to checkout button, payment plans and tracking, low processing fees, money transfer options, and payment and customer database management.

Cons

I wish there were a real function for a full customer database (for example - in the current database, when more than one person is included in a booking, the second person isn't reflected accurately like they don't exist). Also it'd be great if I could customize fields and other info in a database, like how many and which trips a customer has been on (even before I used WeTravel), etc. Perhaps an integration with Wise as well, to easily send money internationally straight from the WeTravel account.

Alternatives Considered

PayPal

Reasons for Switching to WeTravel

WeTravel is SO MUCH EASIER than PayPal -- Low processing fees, better organization, and much more professional. It is the solution I needed.

Pros

I love the ease of use. [sensitive content hidden] is my account manager and he always checks in on me as well as listens to my concerns. The company has evolved in the years we have used them and they get better each year.

Cons

I want my user testimonials to be be searchable in search engine like google. Right now they sit on the WeTravel platform only.

Pros

WeTravel makes the entire guest management process simple (on both trip producer and client ends). I'm a sole proprietor and using WT is like having a fully staffed back office for all my administrative needs.

Cons

I have yet to find anything I don't like about the WeTravel system!

Pros

The integration is as easy as the sales team at WeTravel claimed it would be.

Cons

I prefer not to have to promote the name WeTravel when possible. In the past when I was using Peak 15, I didn't have to use the name or logo of Peak 15 on any of our communications. However, if I have to partner with a great company with great reputation and awesome product hen none better than WeTravel

Pros

You can do SO much with the free version of WeTravel. The primary way we use WeTravel is for trek registration and payment activities, and we can do what we need with the free version. It saves us so much time and stress. We love WeTravel!

Cons

We're a small business and the annual cost for the Pro plan is more than we can justify at this time. Being on the free version means - understandably - that not all of the cool features are available to us. That's a bummer.

Pros

WeTravel is really simple to use and implement, it's a low-maintenance option that can help you boost your sales and give an extra confidence component to your clients.

Cons

We are waiting for more updates regarding the software management is more flexible with the options you give for payments and for processing signatures per each participant not per booking.

Pros

Really easy to use and friendly with customer.

Cons

They should change when people select options for more that 1 passenger they can only input information for 1 and not for each traveler.

Pros

Best booking and travel reservation platform online

Cons

I do not have any cons. It's been good throughout

Pros

One standout feature of WeTravel is its comprehensive approach to customer interactions. From crafting detailed itineraries to processing payments, tracking transactions, and more, WeTravel allows me to efficiently manage all aspects of our customer engagements. Additionally, I'd like to applaud the remarkable responsiveness of their customer service team. In particular, I'd like to highlight the exceptional work of [sensitive content hidden] our dedicated account manager. She consistently goes above and beyond, demonstrating a stellar attitude and an unwavering commitment to assisting us. She's truly a rock star!

Cons

I would like wetravel to implement an option to accept other currencies through direct bank payment instead of only credit cards because the fees are high

Pros

It is intuitive, easy to handle and offers various options for our payment process as well as customer communication. Apart from that customer service is outstanding. Special thanks to [sensitive content hidden]

Cons

The verification process was a bit tricky. But with the outstanding customer service it has been solved easily.

Pros

It's easy and intuitive to use. Support is always available with short waiting times.

Cons

None

Pros

What I like the most of We Travel is being able to keep track of incoming payments. And the accessibility to the clients database in real time.

Cons

I do not dislike this feature. However, WE Travel representative will take up to 2 hours to answer to your questions via chat. On the other hand, once they answer to you they will also follow up via email to make sure your questions have been answer completely.

Pros

It is easy to use especially from the client side. Offering the "back-end" access for group leader is also a nice feature.

Cons

The back end data that manages and tracks payments and traveler information is unwieldy and difficult to get what is needed easily.

Pros

Payment plan option as this make travel accessible to everyone not just people who have credit cards

Cons

It integration with other travel specific CRMs

Pros

[sensitive content hidden]was my rep and she has been incredibly helpful and responsive. I just received a nice little note showing how to solve a challenge I'm having.

It was super easy to get it live and our customers have so far had zero issues making bookings or payments.

Cons

The software is still a bit immature and some things aren't so robust, but they're rolling features out very quickly...