Square Point of Sale Reviews

Pros

Super easy and user friendly! Also have standard fees. Amazing for small business. Customer support seemed okay as well.

Cons

Yet haven't found any bigger issues. Everything seems fine.

Alternatives Considered

Stripe

Reasons for Choosing Square Point of Sale

Easier and smoother operation of Square Point of Sale.

Reasons for Switching to Square Point of Sale

Pricing

Pros

As a small business owner Square is a fabulous tool to be able to take credit card payments, create invoices, and so much more. I honestly don't know what I'd do without it.

Cons

Sometimes, especially when using the desktop (I'm primarily on the app on my phone) it's harder to find things as it doesn't seem to be set up quite the same as the app.

Alternatives Considered

TravelBank

Reasons for Switching to Square Point of Sale

Square was just the better choice overall. I know many banks could offer a lower fee but having everything at my fingertips is very much worth it.

Pros

Square POS does exactly what any POS system should do. You upload your items for sale, and you can take payments on your phone, your square reader, or ipad.

Cons

Square Outages are the absolute worst and they are more frequent than anything. they have put my business at a stand still at least once per quarter. We have had to switch to "off line" mode which also wasnt working. We are a coffee shop and most of our sales are from 7am-9am. We have lost so much money from the outages and good luck getting anyone from customer service. It's non-existent. PLUS the fees you pay are astronomical.

Alternatives Considered

Clover and Toast POS

Reasons for Switching to Square Point of Sale

We chose square because we use apple products and didnt want to have to buy new hardware. In hindsight we probably have lost more money in outages than new hardward would have cost us. We also now have all of our data from the last few years in Square so its hard to switch.

Pros

That you can use tap to pay, and the processing fees are fair.

Cons

There’s not much to dislike about square. Sometimes invoicing won’t have your description saved, but doesn’t happen often.

Pros

I believe that Square is made for small business owners like myself! It is easy to use, and customers have always appreciated the business process.

Cons

There are no cons to using this product right now.

Pros

Loved it when it worked . But I kept having to replace hardware.

Cons

Poor quality equipment and extremely hard to reach for a qualified person to answer queries. When you call you get a person who has to keep putting you on hold to get an answer and then after taking up over 1/2 hour of your time you have gotten v
nowhere! Extremely frustrating.

Pros

Such a simple and smart system to use. I love that you can tap a payment card on a terminal to bring up all previous transactions.

Cons

Nothing in particular. It is probably the best system I’ve used on the market.

Pros

Everything all in one space and a easy to use interface

Cons

Sometimes they do random checks which means temporary Ban to withdrawing money and also the fees are on the high side

Alternatives Considered

SumUp

Reasons for Switching to Square Point of Sale

Square has more products and functions on their platform and their mobile card machine is a great product

Pros

I love being able to take electronic payments when I am at events selling my work.

Cons

Sometimes the POS is delayed when there is not a good connection. I would love for it to still work as great in an offline mode outside of typing customers' information.

Pros

So easy to set up and to use. Reliable as well

Cons

Sometimes the connection is interrupted but thats more about the internet than Square

Pros

Easy set up. The set up tools were not distracting, had a way to see where you are in the process, so you don't miss anything.
Ease of deployment. My employees are of varying ages and tech experience. This product was easy to teach to my users.
Clients know the name Square. They trust their information is secure. They are also impressed with the NPC ability to tap to pay with our phones.

Cons

The readers may not be necessary. I thought at the time of setup that I needed 5 readers, so I could have saved myself an initial investment. We are a fully mobile company, so our POS is on our phones. The NPC capability makes the (occasionally glitchy) readers obsolete.

Alternatives Considered

QuickBooks Desktop

Reasons for Choosing Square Point of Sale

Heartland is glitchy, too expensive, and the product doesn't have as many tools or the ease of use that Square has. We upgraded to Square for less that we were paying for Heartland.

Switched From

Heartland Payments+

Pros

I like how intuitive it is for any new user. Having multiple screens easily navigable is helpful in high volume bar sales.

Cons

Setting up new items and inputting them into a proper category can be lengthy to keep them organized and not having too many "type" of items. If you do not do this process 100% in the first step then your inventory will get out of control very fast.

Pros

Loved everything about square ease of processing

Cons

There wasn’t anything that I disliked with square.

Alternatives Considered

Basecamp

Reasons for Switching to Square Point of Sale

Happy with square and first choice introduced to

Pros

That it is an all-in-one solution. It covers your whole business (with some caveats) but if you have a retails store it's all that you need.
For restaurants they're missing some features, but working on them.

Cons

That you can clearly tell it's built for retail. If you're a restaurant user some things don't work out.
Also the online store, they need to put that thing on a diet.

Alternatives Considered

Clover

Reasons for Choosing Square Point of Sale

We needed more than what the competitor had to offer

Switched From

SumUp

Reasons for Switching to Square Point of Sale

To be honest, the devices are beautiful. Then the coverage of features is fantastic.

Pros

is really easy to create monthly reports.

Cons

the charge amount, or when someone else pays a patient account, Square does not send the funds until we confirm the name of the card owner

Pros

I like the option of the menu where you can have specific items on the screen rather than having to scroll through a list. Also using the options worked great for my coffee shop. I could press the Latte button, and had all the options including add-on prices automatically add without having to add up the cost and then enter the price.

Cons

I would like the option of more, but smaller buttons on the main menu. I had discount buttons also programmed (teacher’s and police) because I was near a school and gave teachers a 10% discount, and also gave uniformed police and firefighters a 30% discount, which took two product items off the main menu.

Pros

Ability to offer CC on-site, invoice payment on clients on via phone, tablet, or computer, and auto reminders of upcoming payments. ALso, I like the software integration with my Field Route Optimizer.

Cons

if you accidentally scroll too far up in an invoice, contract, or estimate it auto-refreshes and deletes everything you just did.

Pros

Square is simple! You can take it anywhere, and is user-friendly.

Cons

The customer support is sometimes slow. However, once you are able to connect they are always very helpful.

Alternatives Considered

QuickBooks Online

Pros

The ease of the product is what makes using this regularly a perfect tool.

Cons

My expectations have been met. I have not run into any issues unless there was a wifi or internet connectivity problem in the area it is being used.

Pros

I love that square offers personalized loans directly through the terminal. No credit checks required, as it is based off your sales.

Cons

I have no compalints. Everything is user friendly, and competitive rates.

Pros

As a solo business owner, my time is so valuable. I love that I'm able to store cards on file with square and simply charge and email receipts within seconds. Making it seamless for myself and my clients.

Cons

The fees can sometimes be on the higher side, but it's a small price to pay for secured sales.

Pros

It is quite handy and fast, but then it

Cons

I have a small business. I bought the square reader machine last year for around $50, in Feb 2023. After almost one year and a half, the machine does not charge and I have to keep it connected to electricity all the time. This will cost me more than its price, and if I buy it again, I will have to pay $65. It looks like I have to purchase it again, but not happy that the machine stops working properly in less than two years.

Pros

I love how easy it is to use, the navigation is simple especially on the mobile device, & I love how I can monitor transactions & sales for the day

Cons

I do hate sometimes it takes a minute for it to connect to the device something

Pros

The user-friendly interface and simplicity of the program keep managing a business simple. Easy to create an order/invoice and check out.

Cons

When a new user opens the app for the first time I would recommend a programmed tour of its features. It can all be overwhelming at first.

Pros

We love the user-friendly layout of Square. It was easy to setup and implement straight out of the box with minimal instruction. The more we use it, the more features we find that we love.

Cons

We have found very few cons to using Square, but the biggest one is the fees. While this is a necessary part of doing business, the recent price increase of using Square to accept payments has made our pricing structure difficult to maintain without passing those fees onto our customers.