Practice Fusion Reviews

3.7
Overall rating
Reviews

3.7
Overall rating
Reviews
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User Reviews Overview

About Practice Fusion

Practice Fusion offers a cloud-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration and more. Additionally, practices can qualify for CMS incentives,...

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Feature ratings

Value for Money
3.8
Functionality
3.5
Ease of Use
3.9
Customer Support
3.2

Browse Practice Fusion Reviews

435 of 435 reviews
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Latrice
Latrice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/04/2018

I've been using Practice Fusion for a little over a year and I'd have to say it's so easy to...

The benefits greatly outweigh the disadvantages. I always have a peace of mind using this software with every use. I never have any issues logging in and if was to ever, resetting password is super easy. You have the option of resetting through a simple text to your phone or email with a 6 digit code to reset password. You can also access this software from anywhere in case you may need to adjust the schedule during non business hours.

Pros

What I like most about this software is the navigation. Out of all the other EHR softwares, I grasp quickly to the ease of use. I like how the schedule, charts, task, messages etc. are layed out. It's a great EHR for first time Medical staff such as Medical Receptionist and Medical Assistants.

Cons

Well no EHR software is perfect but I can honestly say that the only thing I wish could be better is how to search for patients by previous encounters.

Erin
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 15/08/2024

Practice Fusion

Great. We recommend to all our doctors who are looking for a better system.

Pros

Practice Fusion is easy to use and a great way to keep electronic records. I love that it's web-based so I can get to it from anywhere.

Cons

There is not really anything I don't like about it.

Alternatives Considered

AdvancedMD EHR

Reasons for Switching to Practice Fusion

Easier to use and implement across the practice.
Maureen
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
1

1
Reviewed on 16/12/2024

Lousy customer service, not worth it

I am unable to talk to a live person. My current position in their call queue could be 1 and I will still be on hold forever. When you call, they are always on holiday, or at lunch, or they don't answer. Live chat always says "No agents available." And they only respond to the tickets that are not about errors they have made. If it's about their customer service, they don't answer.

Pros

The pricing is reasonable. The system has the basics of what's needed to document patient records.

Cons

The system lacks customizable reporting, layouts, and functionality in pretty much all areas of the EHR. For the cost, I can live with no customization. However the customer service is so lacking in this company that it will cause me to find another system when my renewal is up. They don't answer the phones, the live chats are non existent. They are selective on which tickets they respond to. Worst customer service I have dealt with in a very long time. Not worth the savings in cost.

Alternatives Considered

Tebra

Reasons for Switching to Practice Fusion

Cost and recommendation from someone I knew

Top Practice Fusion Alternatives

NICHOLAS
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
2
Customer Support
5

3
Reviewed on 24/10/2024

It's "OK", not "Awesome"

Worked great for me for my first few years in practice.

Pros

The free version was ideal. Easily create templates and document patient encounters.

Cons

Doesnt track metrics visit to visit. You have to know what you're doing to make sure you're documenting correctly.

Alternatives Considered

Bulletproof Chiro

Reasons for Switching to Practice Fusion

I started with Practice fusion and switched to bulletproof
SHANNON
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 14/11/2024

Highly Recommended EHR

My overall experience has been stellar. We switched over from a different platform and I'm so glad we did.

Pros

It's easy to use. It has a lot of extra features that make a record keeping easy. Highly recommend to anyone.

Cons

The Times that they choose to do their scheduled maintenance.

Filip
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
2
Customer Support
1

2
Reviewed on 26/08/2024

From Bad To Words

From bad to worse, there's no end to this poor customer support performance.

Pros

Easy to use for anyone at every level in the office.

Cons

Customer support, functionality and frequent breakdowns. Mostly NOT supportive staff, burning ( wasting) your time and not providing answers. I've used this platform for over 10 years now, and it's going from bad to worse. I'm already shopping for an alternative.

Alternatives Considered

PhraseExpander

Reasons for Choosing Practice Fusion

for better or worst in this case and will not do it again

Switched From

N-sight

Reasons for Switching to Practice Fusion

not applicable at this point and time so...
Mary
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 05/12/2024

EHR that is as convenient and as easy as can be

Pros

Practice Fusion is the best. I have used it for over 8 years now... It is very user friendly... All staff get trained and use it right away because of how well it is organized and all the items are categorized.

Cons

It used to be for free... Now it's now... But it's still great to use...

Susan
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 19/01/2025

Used it to Start up

It was easy to start with, but needed an EHR system that was more efficient eventually for the patient load as it increased.

Pros

It was an easy basic software system to start up with. It didn’t have as many features then as it does now, but it was still exactly what we needed to get the ground running at first in our practice at the time.

Cons

Doing Notes was way too much/complicated/time consuming as the patient load started to increase.

Ross
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 20/01/2025

Good for initial startup, but not worth the price compared to value and offerings of competitor...

It satisfied what we need in the initial months of our practice, but we quickly outgrew the software.

Pros

When it was free, it provided a decent platform for basic scheduling while we were building our practice.

Cons

The notetaking was very clunky and took too long to complete a basic note.

Jeanette
Jeanette
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
0

3
Reviewed on 05/04/2022

Practice Fusion is decent

It was a good starter EMR for me but it was not practical - even though it was free. I ultimately bought a different system even though I could purchase a paid plan with Practice Fusion. I was too frustrated that it wasn't worth me trying a paid plan.

Pros

When I used Practice Fusion, I had a free version so as a start-up clinic, this was obviously very affordable. It gave me a web-based documentation system that was HIPAA compliant. Plus, it was better than me handwriting my notes because I can type faster.

Cons

There were no templates for physical therapy - just basic SOAP note format. I had to type everything! It was very time consuming. I understand that now the system is very different and the free version I had is no longer available. I am sure there have been many upgrades in the past few years.

Angelica
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
0

5
Reviewed on 09/11/2023

Practice fusion improving the experience in EHR

Pros

Is user-friendly, has great accessibility, and cost-effective. But I can not leave without mentioning customizable templates and the time that you don’t waste.

Cons

The only thing I would mention will be speed issues because affect workflow and efficiency.

Kathleen
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
2
Customer Support
1

2
Reviewed on 21/06/2023

Couldn't wait to switch

Negative

Pros

Not one single thing. Billing was ineffect. No customer support team.

Cons

Templets were not conducive for our practice. The price was great until they raised their prices considerably.

Connie
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
2
Customer Support
1

2
Reviewed on 26/03/2021

Practice Fusion woos

They are in LA so you have no support until 11 am or 12 pm if you are in the midwest or east. Virtually no speaking support at all. Constantly cant get in and have to get a new password. Puts you way behind . You have a person that is suppose to let you in your account but may not be available. It is cheap but recently raised their rates by 50% without giving any added features. Patient portal is hard to access. The self scheduler is non existent . Patients have to remember a full website address to access. They do not help with the QPP constantly wanting you to redue depression screens and diabetic screens that you already did. So there health maintaince is horrible as is getting labs and investigations to the chart in the patients chart. Lots of extra time. Non existent IT

Pros

Cheap, although they just raised their prices by 50% with no added features.

Cons

No support, now Allscripts owns. They recently increased the monthly fee by 50% but not giving any new features. Templates are a joke. They are not coordinated with P aware or any state prescription service . Still they could not get the labs around me to put them in my charts. Its impossible to up load anything without a hassle. They keep raising the prices and offering less. My billers could never access and you cant talk to anyone they send you instructions in an email. I have to pay for 4 providers when I am only one. Multiple times its down and unusable. They were in trouble with FDA for trying to get providers to prescribe opiates for a kickback and now allscripts owns the company. The referral process is a joke. They only send the face sheet and you still have to fill out all the referral information. Everything is extra now.

ann
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
4
Customer Support
1

1
Reviewed on 26/01/2020

Do not sign up with this EMR. Look elsewhere. False advertising.

've been with Practice Fusion for 7 years. When I joined, they promised that the service would always be free. Seriously, that was there main selling point. Always free. About 5 years in, they sold the company and now the story has changed. Now it's $99/provider/month. I tolerated the issues with PF when it was free because I was saving so much money that I could deal with the short comings. Now that I have to pay for it I want to warn people not to join. Once you join an EMR, it's hard to switch so I feel stuck. There is NO customer service. I've been trying to reach my rep for over a month and no response. When I created a customer service ticket, again, no response. Basic things that should be simple to do are impossible on Practice Fusion. For instance, I can't set up automatic reminders for patients to come in for their annual exams. If a patient wants their chart to be released, you have to download each document one by one. It takes an hour to download a chart. I've come to dread records released requests. If you want to create reports, patient lists forget it. Basic reports are not supported. I've been asking for the same basic technology for 7 years and all I heard was " great suggestion, we will send it to our development team". Then nothing happens. Now, it's gotten so bad, I can't even reach a live person. You have to submit a ticket for issues and no one responds. My office manager has tried to set up meetings with our rep (you can do it online) and he doesn't ma

Pros

Easy to use. Started with the company 7 years ago because it was free and advertised that it would always be free. They lied.

Cons

No customer service. Cannot perform basic easy functions. Cannot send patient reminders to have them call for an annual appointment. If a patient wants their chart released or an insurance company needs there chart, you have to download each document, lab one by one. It can take an hour to copy one chart. The only bulk thing you can download are the notes but everything else has to be downloaded one by one. I've been requesting basic functionality for 7 years and nothing gets done. Now you can't even get them to respond to help tickets or scheduled online meetings.

Verified Reviewer
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 19/12/2018

Perfect fit for our small practice, definitely one of the best EHR platforms available

Working with Practice Fusion has been a positive experience overall and I can't imagine what our first year in business would have been like without it. The last thing any practice wants to worry about or have issues with is is an EHR platform. Practice Fusion has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. The cost is definitely worth it (even though it was free when we started!) and Practice Fusion is by far one of the best EHR platforms available today. We won't be switching EHR systems anytime soon.

Pros

When we were opening our practice almost a year ago, there were 3 main EHR platforms we were considering. After the demos and in-depth trials, we ended up choosing Practice Fusion because of the clean interface, ease of use, add-on features, and integration options. We felt that Practice Fusion would allow us to customize our EHR system over time, building and adding only what we want. Having used Practice Fusion since beginning our business, we have been really pleased overall. It serves all of our current needs and has helped our practice run smoothly and efficiently. Practice Fusion is convenient to access online, has useful templates for charting, is intuitively navigable, and produces documents/reports that are clear and professional in appearance. Practice Fusion has been a great fit for us so far.

Cons

I would say that the main issue we run into with Practice Fusion is subpar customer support. While there is an option to chat with a live representative, the wait time can be excessive. When I finally connect with an agent (if I haven't moved onto something else and forgotten about waiting), the quality of the help that I receive is hit-or-miss. Also, there are a couple of minor things that I am hoping will be addressed (being able to search for patients by nickname/preferred name, documenting meds that have been called in vs. sent electronically, etc.), but no EHR platform is perfect and Practice Fusion is definitely the best system I have used thus far.

Daniel
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
1
Ease of Use
4
Customer Support
1

3
Reviewed on 20/01/2018

Software being managed by morons

Make this open source so that providers can add functionality to their system. Retain your revenue through advertising as you are doing, from labs, pharmacy, radiology connectivity but give assess to tweak simple issues. Then you would truly be the leader so sought to be.

Pros

Free, able to get up and running in no time. Web based. runs on both desktop and tablets.free to the provider.

Cons

Simple tweaks that need to be done are completely neglected. Absolutely cannot talk to support. Difficult to have patients register and if you run a walk in clinic which most places are then forget it. Be ready to type in every last digit yourself. They tout integration with labs, pharmacy and radiology but only those integration to make them money and really i do not care, they should be profitable to remain in business but don't make me use to your product and when you have issues they throw it to a " crowd voting system". As a user i had never even realized that a voting system existed and as a busy provider i do not have the time to read through to find some fix i need already reported. How silly and draconian, who ever came up with this idea needs to be fired!. The founder definitely has no more involvement with this software otherwise he would have seen that no support and inability to adapt to simple tweaks leaves a horrible last. DO not use because you will have trained and gotten used to this and then issues would arise as they always do and you are faced with looking for another. No integration with billing software and this is why. A list of billing companies are given as partners but communication is one way. The super bill flows into the billing but no way to know what a patient owes when they return . There are lots of free clearinghouse but PF in their infinite wisdom will not integrate.

michael
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 22/12/2020

Worst E RX system - CLunky beyond belief

Pros

Cost cost is great but thats it otherwise its a very clunky system

Cons

The e RX system is unbelievable clunky I have asked over and over to please allow storage of meds that we use repetitively for extraction by a macro . FOr example I have patients in travel med that get the same 4 Rx's over and over . Each time I have to write them all out - Our old system SOAPWARE I could extract these with three key strokes . With practice fusion I am well over 500 key strokes for the 4 meds - multiply this out x 20 patients - you are wasting a ton of time . When sending controlled substances just hit one wrong key on your password and it boots you out of the entire system . YOu have to log back in re extract the patients chart re enter the information . Multiple repetitive screens - YOu enter the directions in one screen it loses them on the next and you have to re enter them - CLUNKY CLUNKY CLUNKY

my OLD SYSTEM ALLOWED ONE TO CONSTRUCT CUSTOM macros - you could construct a letter - drop the patients name automatically into drop labs vitals etc etc Want a note for work - construct a macro construct custom questions and boom the letter is done each and evry time - not so with PF - you type up the letter in WORD and save a copy then enter all the demographics each time CLUNKY CLUNKY CLUNKY

Verified Reviewer
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

1
Reviewed on 13/03/2019

Gets worse every month

I am excited to say that we are finally getting a new EMR. Practice Fusion is simply TERRIBLE. The 3 days notice for a change THEY MADE was the last straw for our practice.

Pros

I liked that it was free and truly helped me build my practice, without paying for an EMR when I opened. When Practice Fusion fell short, it was ok because it was free. The always stated they would be free and then sold out. They promptly started to charge but changed NOTHING!! Now you pay for something that was free, with terrible Customer service.

Cons

They simply have no idea what they are doing. 3 days notice given to practice to update prescribing because they used a new company. Instructions are TERRIBLE and their system is not ready for it. Additionally, they are TERRIBLE with MIPS and meaningful use. YOU WILL GET PENALIZED IF YOU USE THEIR SYSTEM. 3 set meetings, that they simply did not attend. My entire team was sitting around a table, for the MIPS meeting THEY REQUESTED and 3 times they did not attend or even contact us. They DO NOT respond to calls or emails BUT when you log into the EMR you see "SIGN UP FOR MIPS". It is a joke.

Bryan
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
3
Customer Support
1

4
Reviewed on 03/02/2022

If you don't mind a little frustration

It's ok for what front office does but the problems are withing the providers side. It is good for an EMR just not easy to learn

Pros

It is great at keeping up appointments and check-in. Can be testy sometimes but overall a decent program

Cons

Very little way to fix mistakes when sending out referrals to other specialists and radiology

Joel
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
3
Customer Support
1

2
Reviewed on 03/02/2021

Practice Fusion User

Too much clutter on notes. Not good platform for specialists / surgeons
Customer service and technical help very sub-par - seems like too small of a company

Pros

cloud based
reasonable monthly cost for small practice
Soap Note templating allows variable options within a templated diagnosis
searching dx codes is made easy

Cons

customer service and technical help is pretty much non-existent with this company.
rigid parameters / fields that do not adjust - such as creation and templating of procedure notes and operative notes have to be in SOAP format which I would prefer these encounters appear as a separate note type
unable to save frequent prescribing habits so each time a medicine is given it takes significant time for electronic prescribing
significant clutter on the notes, however fields that are required for standard medical billing such as Review of Systems and standard fields such as past surgical history not
unable to include dx codes into templates (only words) so templating speeds up workflow but then slows down if using electronic billing because each diagnosis has to be re-entered
Rigid parameters for meaningful use reporting. So the options don't apply to specialists

Rebecca
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
1

3
Reviewed on 06/05/2020

Don't do it

On a scale of 1 to 10 I'd say 2 with 10 being best and 0 being worst

Pros

Paperless and promised ability of patient interaction with scheduling and intake

Cons

Most everything else. Starting using this when it was free several years ago to comply with the EMR requirement. When they started charging I looked at other systems but didn't want to go thru the hassel of transferring all the files, small practice with no IT department, just didn't want to take the time. The support is non existent. From the outside it looks like it has great features, patient portal, online check in....only problem is they don't work and those that do work are very cumbersome to the users.

Jill
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 28/01/2021

Adequate for a small practice

For our therapists, Practice Fusion has always allowed a highly customizable chart note function. From the billing side, there is room for improving automating charting to superbilling.

Pros

Practice Fusion integrates with a handful of billing softwares and generally works fine for EHR functions for a small practice. There are a few buggy things that have not been worked out as they went from a free software to a per provider subscription, but they do seem to continue to add features that help with efficiency and seamless processing of medical transactions.

Cons

Little bugs, ie, a date range filter that will not respond to the calendar and so must always be manually typed. To get these annoyances addressed technical support first requires checking internet speed and other hardware factors that are already verified sufficient and have nothing to do with the simple coding issue at hand. Also, superbilling is missing some automation from the chart note to the bill that is found in many other EHRs.

Samantha
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 14/06/2022

Best EMR

Pros

User and beginner friendly, thorough without being too complicated.

Cons

The only negative comment I have is how long it takes the system to come back online when it goes down.

Alan
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/07/2022

Practice fusion Benefits

Has been very positive

Pros

Is easy to use and convenient To coordinating with staff

Cons

Price increase and changes with the controlled medication access.

M.
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
4
Customer Support
1

2
Reviewed on 17/05/2018

Recent sale to Allscripts has users abandoning this once promising platform

Worked with this platform for many years until the sale of the company. EHR requires cell phone 2 step log in. The EHR also logs users out repeatedly after periods of inactivity,This results in bacteria and germ transmission among employees frequently breaking sterility protocols to check their cell phones to log back in and results in employees frequently being distracted with personal cell phone use issues.

Pros

Use to be free. Was easy to start learning. The companies logo was "Practice Fusion is Free and Always will be for users." Company was sold and now has physicians leaving in droves.

Cons

Price, lack of functionality in linking with labs and imaging centers. Cannot be used in medical fields such as surgical centers where sterile fields are required because the EHR repeatedly logs out and requires repeat log ins by users with cell phone code entry. Aside from cell phone mediated bacteria transmission staff/employee, cell phone personal use becomes a secondary problematic issue due to the EHR platform requires employees to frequently get them out.

435 reviews