User Reviews Overview
About Rydoo
Rydoo is a smart expense management solution that brings greater convenience, control and compliance to the expense reporting process. Rydoo offers an intuitive mobile & web app where employees are able to create, submit and...
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- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Innovative corporate expense management platform
Rydoo is instrumental in our team's effort to optimize and automate expense management. It helps us adhere to local and international tax regulations while its mobile app streamlines business travel expenses.
Pros
Rydoo's standout feature is its ability to intelligently automate expense processing through a user-friendly interface, dramatically reducing manual work and errors.
Cons
I'm very satisfied with this tool and have no complaints.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Traveling and spending on a regular basis couldn't be easier with it
From scanning through submission, Rydoo provides a user-friendly application that breaks down the process into a series of distinct phases. Streamlining the process of creating and uploading tickets, which are immediately converted into the necessary data. Prior to rydoo, it would take longer to acquire approval for spending. Due to the fact that this method is more well-structured, there is less of a possibility that an expenditure payment would be missed.
Pros
I appreciate the tool's simplicity and the helpfulness of the support staff. The ease with which I was able to enter information and obtain reimbursement for my costs; the simplicity with which new expenses could be added and existing ones could be updated. It's awe-inspiring that the worth of factors is automatically recorded.
Cons
There are few possibilities available. The software appears to have a slender feature set. Ex. Compared to your primary currency, you can't see the conversion rate. There are instances when we need to alter the scan too much; keep moving forward with scanning and intelligence to automatically fill in the data.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Well designed to manage the travel cost
This app is an efficient solution for managing business travel and expenses with various features to simplify the process and improve compliance.
Pros
It has a user-friendly interface that I can easily keep track with my travel and costs more effectively.
Cons
The app requires an internet connection to upload receipts and sync data which can be a constraint in areas with poor connectivity.
Top Rydoo Alternatives
- Industry: Human Resources
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Great for startups
Expense managementTravel policy management
Pros
It is easy to deploy and set up with the help of the teamIt is cheap and affordable for startups
Cons
It is a more basic solution comparing with Concur so the integrations with the accounting tools are a bit more basic
Alternatives Considered
SAP ConcurReasons for Switching to Rydoo
When working at the startup I choose Rydoo for the pricing
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
It does what its supposed to
Pros
Once you've been given access, it easy to find where you are supposed to upload your receipts. It's hard to fail with this software.
Cons
I always get the feeling that theyve designed it furst and the added functionalities and not the other way around. It looks really nice, but it does not contain a lot of functionality. The functionality that is there, you really need to click around to find.
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Not really satisfied
Well at the beginning it was good.. but I think in the last year it's declining..
Pros
Easy to scan receipt. Easy to use with user.
Cons
No way to update easily credit card statement. Every time we do that, i.e. once a month , two of our credit card statements do not update correctly. Which one, it's random. Now I will have to do that manually. Thanks Rydoo, you are good at promising.. but then, it's my problem. I have been having patience, but I think i will migrate for next year to something easier, or at least cheaper...
- Industry: Internet
- Company size: 1,001–5,000 Employees
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Review Source
Making Expense Reports A Breeze
I'm in the entertainment industry as well as I have a business that I run from home. I need to differentiate the different parts of my life and make the reporting of my expenses easy for my accountant. I travel around the world performing and so there's various expenses, or write-offs, that I need to keep track of.
I was using another company for a few years and they're going out of business. I searched for a company that could handle my expenses the way that I was already used to. In my search, I found Xpenditure. They have literally made 'expense reporting a breeze'.
Even in my trial period, I needed some help in setting up my different expense reports and the customer service is GREAT!. I was a POTENTIAL customer, and the customer service treated me as if I was already a customer. Once I was helped with my setup, I haven't looked back. I've already recommended Xpenditure to some of my colleagues and will continue to do so. They have a customer for life.
Pros
As I mentioned in the review section, the customer support is phenomenal. In my trial period, I was treated like a customer that had already been with the company for a while. That's very attractive to potential customers. Also the ease of use, the mobile apps they have, so you can report your expenses on the go. If you need different types of expense reports, such as I do, they can accommodate that with no problems. Also, in traveling around the world they have a dropdown box for the different types of currency that you're using in a particular company.
The pricing is very reasonable and you get a lot of bang for your bucks. Whether you're a big company or a self-employed person, it doesn't matter, they can accommodate your needs. I would say that they're a company that definitely over delivers but is very unassuming. I'd never heard of them until I did a search. I read a little bit about them, while I was checking out other companies, and Xpenditure won!
Xpenditure treats people the way they want to be treated!
Cons
At this point, I'm in my third month and I currently don't have any complaints. If I need any help, I contact customer support and they help me. No cons!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Caution for fraudulent cancellation policy
Pros
I tried to use Rydoo and its predecessor Xpenditure a long time for handling the company receipts. I never got it to work very well, and moved to another system. The cancellation procedure was awful, and I believe it tells a lot about Rydoo's company culture and practices.
Cons
What made the experience exceptionally bad, was that their cancellation procedure easily tricks you to to put the account into a "read-only" mode, instead of deleting it all together. Even though you get a confirmation on the screen, they don't send the confirmation by email, and will charge additional amount for the "read-only" mode. This charge is not described in a contract or terms and conditions.
Their customer service or even the top management did not want to hear my complaints, and customer service rep was, in a word, impolite in their communications. Because of this, I was forced to dispute the charge with my credit card company, and I felt that I need to write this review to warn others who are considering their services.
- Used Daily for 1-5 months
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Review Source
OMG THIS IS THE BEST THING EVER
I was so tired of working with bills and excel sheets. I cant explain how much time is wasted every single day doing this crap. After all, time = money right?
Then I found this gem. I contacted Charlotte on the website and asked a whole buncha questions and tested how the website works, and WOAH was I amazed! Its as simple as clicking a picture from your smartphone. Got a problem? Ask someone in the chat and they'll respond within 15 mins. Where else is the customer service so fast? Exactly, nowhere else. Would I recommend it to my colleagues? Oh hell yeah. Would I get subscription for year two? Definitely. This is my life long companion now. Really good job guys, kudos to you.
Pros
Easy to use
Prompt Response from the staff and they are kind :)
Nice UI
Comes with an App that you can use to click pictures and upload
Export to PDF and Excel sheet.
The invoices are numbered and the pictures are attached in the PDF, this feature got me.
Cons
In the app you manually have to turn off Reimburse every time you click a picture. (I could be wrong)
Cannot upload PDFs of the scanned bills from CAMSCANNER.
- Industry: Real Estate
- Company size: 11–50 Employees
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Review Source
Lets you power through a big stack or pick them off one at a time on the go
I have used this both to catch up on a huge stack of receipts or add them on the go when travelling.
Painfully I had a stack of over 100 receipts that got dumped on me. Clearly going to have to teach some employees the basics of travel and expense reports. ;-)
Anyways, so far so good. All of them are uploaded and I am just going through to tidy them up. It gets the names, dates and amounts right 95% of the time. When it didn't the receipts were faded etc.
You can separate the taxes out by adding the tax rate for the various jurisdiction you were in.
Did up a PDF report and it was pretty slick. First time I've tried one of these apps and actually can tell I will stick with it.
Entering them on the go is pretty awesome. Snap and pic and then clean up the details. Perfect way to pass the time in a cab or at the airport. Instead of on the couch at 10pm like I am now...never again.
Pros
Accurate, efficient, simple, sales taxes easy to add, reports seem great
Cons
Support area of the website is kinda lame. Parts of it require you to log in but it doesn't recognize your password.
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great expense software, I'd recommend in a heartbeat!
I was looking for an expense manager to replace one that I was previously. The one I was using before didn't have great customer support and a few times the site was down, which was not good. When I first looked at Xpenditure It took me a while to set it up the way I was used to but the customer support during this process was excellent. Any questions I had, while I was checking them out and hadn't paid a dime, they treated me as if I was already a client of theirs. They held my hand through the process and it's worked out great. After everything was setup, I've had minor issues which again, the customer support helped me through.
Pros
Customer support is excellent. I like how it integrates with your banking account, if you choose to link them, which helps in not having to type in different expenses. I REALLY LIKE, if you have recurring expenses every month, there's a check box (recurring expense) that you can check, and on the day of the month that expense is due, everything is already setup for you in a todo list and you can just add your receipt. I also travel overseas for business and I love that if I purchase something overseas from any country, you don't have to worry about the conversion rates, etc. All you do is put in the price of your purchase in the currency box, there's a dropdown menu for countries around the world. Let's say you're in Europe, you pull up their currency and it will automatically change the currency into American Dollars for your expense reports. (Great feature). If you're like me I like to take a few minutes a day to take care of my expenses, so that they don't pile up, so with the mobile app when you're out and about you can add your expenses, or take a few minutes when you're in front of your computer. You can add your receipts from your computer, webcam, or send receipts via email and your information will be in it's proper places. You can also track mileage, track time and create a trip and have an expense report for a specific trip as well. All great features.
Cons
Sometimes the mobile app doesn't get all of the information and then I'll go on the computer to adjust the information.
- Industry: Machinery
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Easy and feature rich for a user
Pros
I use this software daily for my expense reporting. Having used other software in other companies, Rydoo is much easier and doesn't clutter the user experience. I like that the experience is consistent between the mobile app and the web-based interface.
Cons
The only issue I have is that if you don't wait for the expense to show as created after saving, you will lose the uploaded receipt.
- Industry: Farming
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
faster the better
This system works very well. Helps me keep my receipts in order and I can work through them when I back at my computer later in the week or later in an evening. I have only noticed one problem with taking pictures of receipts with my phone.
Seems to now have a green screen jumping in and out of the receipt in different areas and it makes taking the picture of the receipt take longer than it should. And sometimes have to retake the pic. This use to not happen when I first started using the app. So I don't know what has changed. But it can be frustrating. And it could also be something with the latest update from Apple as well. Have not had time to look into it from the phone side of this.
Pros
The ease of taking pictures of receipts and not having to worry about hanging on to them.
Cons
Just the green screen that jumps around on the receipt when trying to take the picture. Makes it take longer than before.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Waste of Time!
I've been using this for 3 years ..... like with Microsoft, once in it isn't that easy to get out. But this will be my LAST year! GARBAGE!
Pros
General layout and concept is lean and easy to understand.
Cons
Dysfunctional. Due to architectural design and technical flaws it takes more time to use this system than to do your records manually. I have no idea how they've got such a high rating other than paying for fake reviews! The matching algorithm fails 90% of the time. Receipt scanning misreads dates, amounts and vendors. And technical support is USELESS! Support personnel don't listen to your complain, they just hand you links to useless articles that you already checked. Dealing with support on ongoing issues, they can never get their heads around the actual issue, nor do they seem to actually have any interest in improving the technical glitches and implementing even "easy" efficiency improvements.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Excellent Expense Tracker
One of the best features of Xpenditure is the ability to convert photos of receipts into actual data that you can categorize, assign expense accounts to, and track as part of projects.
I used to perform this task manually, entering the data from receipts into a custom system, then taking a photo of the receipt for safe-keeping. It was a weekly chore, that took up at least an hour per week. Now, it takes me seconds to take a picture of the receipt with my phone, and simply let Xpenditure do the rest. Great product!
Pros
Easy to use. Decent mobile app, better web front-end.
Cons
Initially, it took time to figure out where the categories / accounts were hiding. It would be nice to have a default currency setup. Sometimes, the application assumes I'm using a different currency, other than US dollar. Instead of asking me to verify something each time, it should just default to US dollar.
Response from Rydoo
Thank you for your review Alex! It's possible to set your default currency in your personal settings.
- Used Daily for 1+ year
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Review Source
Great Expense Monitoring
Pros
There are several aspects I've come to enjoy about Xpenditure. Customer service is great, easy to understand, expense tracking and much more! Our sales people can upload receipts from anywhere they are located and they've finally become timely. The postage alone will pay for the software.
Cons
The only negative thing I can think of is that the software can run slow at times. Especially concerning the process of taking pics of receipts.
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Review Source
Could Be Improved
The app works as intended, and it really does help someone like me - not the most organized of people - keep up with vital business expenses as a self-employed consulting engineer.
Pros
Easy to input data. The camera option is a lifesaver. Also easy to transfer things like PDF bills and receipts into the program. The scanning is MOSTLY accurate though not always. You need to review each and every transaction for accuracy.
Cons
The website, where you really need to do most of the heavy lifting, is NOT an obvious interface. You need to hunt around for things you want to do. For instance, it took me awhile to find the interface with QuickBooks online. Things are buried, and you need to hunt for them.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Xpenditure: my solution
I have been a fan & user of receipt / expense apps for about 3 years. I have used three different apps, each for long enough to get to know the strengths & weakness(s). Based on daily use, Xpenditure has been the best. I have a small Construction company, do not have a full time bookkeeper, and do a lot of my receipt & expense entry on the fly. Expenditure is simple to use, so you will actually use it, while at the same time, the quality of reporting and data access is very strong. I use it with QuickBooksOnline. Very satisfied!
Pros
ease of use
Cons
none
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Great expense tool !
We love expenditure ! Great tool, web-service (interface) could be a bit faster sometimes (if you use on a daily base) - just scan and you are ready !
Pros
- scanning service with great OCR
- in belgium you can loose the original receipt (they keep it for 10 years)
- swift interface
- superfriendly support
Cons
- interface a bit slow sometimes (probably because of growth -- invest in servers :-) )
- can't ready directly from KBC (important bank in BE°
- cannot integrate with yuki or exact offline (only the online version which is a non go for our account because its too slow) -- so more export/api option should be recomended
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Managing expenses of a Team
Dear All,
I am the Application and Service Manager of DORC Germany.
With this tool Expenditure it is very easy to manage the expenses of a Team (6 members).
You have You categories and can also select and analyze expenses to make a statisik.
Good tool very good.
Pros
Very easy to manage expenses of the Team (6 members)
Cons
I only can approve expenses of the team on the website an App would be finde also to change the paramter to approver.
- Industry: Philanthropy
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great Customer service
Pros
It is user friendly and I like that you can customize just about anything. The reporting side has several options and is compatible with Quickbooks.
Cons
The mobile app has some gliches from time to time so we have to re download the app. I would like an easier way to attach multiple pages for a receipt.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Xpenditure connects our business!
As a financial employee of the administration of our German business, I am using Xpenditure software since for 9 months now. We (financial end) and the users (business end) use the software for approving and reporting invoices payable, as well as personal expense reports. My experience is that the software has a lot of features that enables me to finetune the use and output we desire. On a more philosophical note, the usage of Xpenditure is one of the means to connect our remote business office in Munich with shared service center in Amsterdam.
Pros
Layout, instant customer support by chat, reporting format, reliable
Cons
Data is less editable then I would like to see, i.e. data should be able to be extracted as Excel file for instance.
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Product has issues, customer support is the WORST I HAVE EVER EXPERIENCED
Either hire new customer support staff or close your buisness down!
Pros
It would be nice if it worked, but doesnt sync to accounts software so is pointless! If you like wasting time, use Rydoo. It was a lot better when it was xpenditure.
Cons
Customer support does not reply to e-mails unless you send them a HUGE number of follow-ups! The system doesn't work and they just don't reply, and when they do the answers are not useful!
- Industry: Hospital & Health Care
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Review Source
second year
I started with xpenditure last year when i was doing my taxes and thinking "there must be a better way" to organize my receipts. This app/software has a lot of functions that I do not even use. I mainly use it for nonreimbursed work expenses, keeping receipt from travel for work, etc. Between my husband and I, there are 4 LLCs and 2 personal taxes getting submitted to the IRS each year. After seeing the report I was able to generate for the accountant, he is on board now and using the app. I like it and while I don't know how to use it to the fullest potential, the customer support is really great.
Pros
ease of use from phone to photo receipts
Cons
Too many receipts bogs down the system. I photo-entered receipts yesterday from a week of travel and the app is still trying to upload them. I am worried that it won't work and I will have to do it all over again.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great product, recommended
This product by as greatly simplified the expenses process for us. The ability to capture and dispose of receipts, to summarize expenses and to automate aporoval workflow is excellent.
Pros
Simple and comprehensive
Cons
Aporoval set up not so Simple
