Justworks Reviews

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
Learn More

User Reviews Overview

About Justworks

Justworks makes it easier to start, run, and grow a business. With Justworks, entrepreneurs and their teams get access to big-company benefits, automated payroll, compliance support, and HR tools - all in one place. Justworks...

Learn more

Feature ratings

Value for Money
4.5
Functionality
4.4
Ease of Use
4.6
Customer Support
4.5

Browse Justworks Reviews

733 of 733 reviews
Sort by:
Liam
Liam
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 22/07/2019

The New Age of HR Administration (or lack thereof)

From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team.

Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team!

It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space.

Pros

The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin.

Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization.

Cons

Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it.

Alternatives Considered

Gusto, ADP Workforce Now, BambooHR, ADP TotalSource and Greenhouse

Reasons for Choosing Justworks

Lack of account support Lack of direct support for the common employee (admin mediation) Cost savings (Salary based % to $ per seat) Unnavigable interface and overabundance of user portals Large portfolio of under/unutilized services and features

Switched From

ADP TotalSource

Reasons for Switching to Justworks

It really checked off a good amount of needs that we're currently and foresee facing in the next few years as we scale as a company. At 30 people, it provides a comprehensive service and platform which allows for a hands-off approach to HR and Payroll administration served up with a sexy and intuitive interface. We're approaching a new day in HR software and the freedom of time created simply by the employee onboarding features in JustWorks are enough to create the consideration to move off of these more archaic platforms.
Richard
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 10/09/2024

Justworks Review

Very positive experience. It has great healthcare plans that are somewhat affordable and the general UI and payroll experience makes it easy for any user

Pros

A very clear easy to use experience with great customer support and features

Cons

It is a bit costly for the company but the time it saves makes up for the cost

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Justworks

At the time with ADP we did not qualify for the PEO service as we had a the below minimum threshold of employees. Justworks we fit into and Justworks offered much better healthcare plans

Switched From

RUN Powered by ADP

Reasons for Switching to Justworks

Justworks offered better health care plans
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
4

4
Reviewed on 25/01/2025

Highly-Consistent and Solid Peo as Usual

After using Justworks for more than 2 years, I was very satisfied about the product and the features. Hands down for the simplicity of the features and no major issues found. However, I would have hoped that there are advanced functions and integrations to make our structure more efficient cohesive, like time-tracking integration.

Pros

Very easy to use and also easy to understand; has plenty of features for HR to utilize. Insurances, benefits and documentations are also provided.

Cons

Despite the the simplicity, I would have really wished integrations and advanced features, such as tracker, are included for a more improved performance.

Top Justworks Alternatives

Thomas
  • Review Source
Value for Money
0
Functionality
0
Ease of Use
3
Customer Support
4

3
Reviewed on 18/05/2016

Basic Functions are OK, advanced functions are lacking.

Pros:
1 Android market
2 tracks previous days worked
Cons:
1 Either the app name or icon needs to be modified to reflect its purpose. It's a great name and a professional icon but neither imply its use. Hard to find when looking for it with the rest of my apps. Nothing jumps out that this app is for work. To be honest I almost deleted the app a few times because it appeared to be a social media app (like twitter) in my apps menu that I didn't know how it got there. So, there really should be an icon reflecting a punch card or a dollar sign or a business guy in a suit etc. etc. etc. that makes you think "oh ya that's for work". The same goes for the name, perhaps just "Boomr punch card" ... "Boomr pay tracker" .. "Boomr hour tracker" ... "Boomr for work"...
2 no place to add mileage driven that day
3 can't request time changes through the app (if I mistakenly hit check out or forgot to check in for an hour after being at work). I have to contact my employer via text or email or in person while a note attached to those hours that day within the app would save time and confusion.
4 GPS HAS to be on to check in? I often turn my GPS off for battery saving. I don't want to be forced into turning my GPS on so I can be checked into work to get paid.
5 time stamp is in GMT (Zulu time zone) i believe for some reason? After I click on a specific day and see the details then it's displayed in local time. It needs to be displayed in local time from the beginning, at very least, for the employees.
6 allow rounding if employer permits it.
I'd rather get paid to the nearest 15min. Leave the time stamp for the records fine but allow rounding for the nearest quarter hour for pay calculations. For example: let's say 2 employees show up and leave work at the exact same time. One employee may "click" check in while in their car, the second they pull into the parking lot at work and check out the second they leave the parking lot (maximizing their time 'at work'). While the other employee parks, goes upstairs to the office, sits down and then clicks check in. That same employee then checks out as they leave their desk for the day. The way the app is set up now, the two employees will receive different amount of hours (the minutes adding up each day) even though they each actually worked the same amount of time. Both employees should reasonably be getting the same amount of hours paid. For this can only be accomplished by the "buffer zone" created by rounding.

Ayishatu
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 19/10/2024

Can be good if put in one app

Pros

The directory was the best part! Made it so much easier to find emplyyees

Cons

The fact that there was two apps for clocking in. very unnecessary

Alina
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 14/08/2024

Solid PEO for small & growing companies

Pros

The interface is for the most part intuitive and their customer support team is usually very helpful and if they don't have the answers I need, then they will get back to me with something after taking some time to figure it out. Justworks makes pay, benefits and some areas of compliance very easy to manage.

Cons

Some parts of JW administration is not customizable, which can be an obstacle when trying to implement a strategy for our team that's not completely in line with the Justworks standard/default.

Michael
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 11/04/2024

Justworks! Will work for you!

If you are looking for app that will help you in Working!

Justworks is the app that will WORK FOR YOU!

Pros

All features of Justworks really helps us

Cons

For now I do not have any issues using Justworks

Marjo
  • Industry: Media Production
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 07/09/2024

An Amazing HR Software For Business

Pros

Justworks is very resourceful and has served us really well.
It comes with HR features and also doubles up as a payroll solution.
I like that Justworks is an all in one software.

Cons

Justworks is well equipped and all the features works. No issues with Justworks

Sarah
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 31/10/2024

Easy to Set Up, User Friendly, and Great Support

Pros

Great user experience. Modern, easy to set up, use, figure out health care or put time off. Services are limited, but work for the size of the company right now.

Cons

Limited services, would be harder to scale as the company grows.

Kristine
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/06/2024

Best Payroll/Benefits Host I've used as a user

Pros

Sleek and modern interface that is easy to navigate. My company switched to another host (unclear why, most likely cost) and I saw even more how much better Justworks is compared to its competitors. Payroll, benefits and tax forms are not something I have a great understanding of and this site made it easy to find what I needed it, when i needed it.

Cons

No large complaints and never had to reach out to customer service as the site was easy to navigate.

Evan
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 27/02/2020

Justworks for a Series A tech startup

We've used Gusto before, which was also good, but found Justworks to be more affordable and useful at the point that we started adding benefits instead of just payroll.

Pros

24/7 live support via Slack is a game changer that I wish every provider would offer. Software itself is very easy to use and setup, benefits are extensive so you can really customize to your team's needs. So much just happens on its own without my involvement which is great.

Cons

Not much functionality around contractors, and can't handle international contractors at all I believe, so we have to use other solutions here. Also no way to schedule recurring reimbursements for benefits that aren't part of the ones they offer already (like if you want to reimburse for a monthly gym membership that isn't ClassPass).

Alternatives Considered

Rippling

Reasons for Choosing Justworks

When we were adding benefits Justworks was more cost effective and they came recommended by other founders I know.

Switched From

Gusto

Reasons for Switching to Justworks

Founder reviews for Rippling had some nightmare stories.
Zach
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2020

Justworks Review

Pros

It is very easy to use. I'd say it is perfect for our company with a size of 30 employees because we don't need all the big features that other PEO's offer.

Cons

I don't have any complaints about the software!

Alternatives Considered

TriNet

Reasons for Choosing Justworks

Cost of ADP TotalSource was a lot and we didn't need all the features they have to offer.

Switched From

ADP TotalSource

Reasons for Switching to Justworks

We chose Justworks over TriNet due to the cost and features in Justworks. TriNet has a lot of features that we wouldn't use and the cost was far greater than Justworks.
Sandy
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 07/04/2020

Incredibly intuitive for the entire team

Pros

The transition to Boomr was incredibly easy. The customer support team is fantastic and they are incredibly responsive and willing to find a resolution to any issues we have. All of my staff find it simple and intuitive to use and it's made our payroll and invoicing so much easier.

Cons

When we signed up for Boomr we were told that a scheduling component would be added in the first quarter of 2020. There have been issues with that and now the message it will likely be released in the third quarter of 2020. While we didn't sign on specifically for scheduling, it would help us streamline our system and reduce redundancy.

Jamie
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2020

Justworks is fantastic!

Pros

I love how user friendly the Justworks platform is and the added value that we get through all of the Justworks partnerships. The customer service is phenomenal, and I truly feel like my representative is part of my team.

Cons

I really can't think of something I would change.

Jasmine
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/04/2024

It does Just Work!!

My overall experience with Justworks is the best and it is very deatailed. i wouldnt trade it for anything else.

Pros

This app is great and it is amazing, you get to see when your employee wants to be off and when they want to request time off as well. the best to have.

Cons

I just recently started using and while i havent had any hiccups yet. i have nothing bad to say.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 01/06/2024

Great for client work

Very easy to use! I'd use it again with clients and companies.

Pros

I've used Justworks with clients to get paid. It's easy to set up.

Cons

I think that onboarding could be better and would appreciate more of a walkthrough.

Dan
  • Industry: Public Relations & Communications
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 28/02/2023

Justworks Review

Pros

Justworks is very easy to use and helps me stay organized.

Cons

Sometimes you have to go through a lot of clicks to find what you need.

Rids
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2020

Justworks is simple, easy to use, perfect price point and their support is just stellar - 7...

The benefits packages offered by them are fantastic - especially for a small business like ours. BTW - I love their team - from the sales person I talked to initially to everyone else. Also every single time - and I mean every single time - I have had to contact them for support on any subject - payroll, PPP, benefits, etc - the agent I communicate with knew everything there was to know about how to help me and got the problems addressed without any fuss. They go over and above to make sure things are taken care of properly.
Did I say "I love their team" ?

Pros

The platform is super simple to use, Justworks has thought of all the common things someone managing HR would need to do and made the features available in a logical fashion. The worflows to setup new employees, or setup payments, etc are super intuitive with the right "help" easily accesible right next to the field you might have a question about.

Cons

I haven't thought of anything I have missed in the software. Maybe we are a small organization and don't have complicated scenarios to address.

Meri
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/09/2019

Easy Transistion

Overall my experience with Justworks has been very good. I transitioned from a large PEO that offered a lot more services than I needed and I was not really sure what I was paying at times. I have found Justworks offers everything I need to easily process payroll, including bonuses, and the health insurance program is actually better at least for my family than what I was getting in the past. There have been times when I needed help fixing things I did incorrectly or just special circumstances and the Justworks staff was very happy to help me out.

Pros

The Justworks product is pretty intuitive so makes it easy to use. My company is in the technology industry so I need a product that my staff can quickly tap into when needed but that doesn't require babysitting .

Cons

I don't like that the payroll reports download in a spreadsheet that I personally find less readable than I would like. I would prefer a simple report format that lists each person's' details similar to a check stub and then provides a summary. I am not a trained accountant or bookkeeper so I appreciate things being super simple.

Amanda
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 22/04/2022

Justworks for Nonprofits

Overall, Justworks provides a user-friendly interface and excellent customer support. Configuring settings and compliance on the back-end has proven to be a bit difficult for administrators and HR managers; however, it does provide a positive experience for front-end users.

Pros

Justworks is extremely user friendly on the front-facing end. It is easy to navigate, enter information, update user accounts, and access important records.

Cons

There are several features on the back-end that could be improved, specifically with payroll tracking for contractors and employees. Due to how Justworks calculates annual payroll on the back-end, it is very difficult to get an accurate report of the actual amounts paid out to contractors and employees. Improved reporting on the back-end financials would be very helpful for financial procedures, especially as a nonprofit subject to an annual audit.

Tia
Tia
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 27/09/2017

Boomr has been great to use! I use it daily wherever I am!

This is an easy to use platform that helps keep track of time cards. I can monitor my hours and breaks each day and week.

Pros

I like that it's all mobile. You can also set up multiple locations to check in at. They recently added a feature so you can edit your shift. This is very helpful if I ever forget to clock out or something. You can also add notes and details to your shift.

Cons

Sometimes while checking in or out the app will freeze or not work correctly. This means it doesn't actually check me in so I have to backtrack

Verified Reviewer
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/03/2020

Perfect PEO for a small nonproft

It's a huge time-saver, and enables us to offer more benefits than otherwise possible.

Pros

It has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive.

Cons

The integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features.

Alternatives Considered

Gusto and TriNet

Reasons for Switching to Justworks

Pricing and features.
Lauren
Lauren
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/09/2018

Absolutely love Justworks

Justworks has saved us from an incredibly outdated software which is an absolute behemoth and hard to use. Justworks makes me more efficient, reduces questions from employees and makes me feel confident that if I don't have the answer they definitely will. I would highly recommend making the switch.

Pros

Justworks is amazing. We have been onboarding them as we transition from TriNet and I could not be happier. They have answered every question--whether big or small. They have an amazing support team. I also was able to talk to someone from their HR support team, and they are super knowledgeable but also very nice and engaging without being dry. I feel like I am in great hands as we make this switch. The UI is also excellent and employees love how easy it is to use.

Cons

There are some minor glitches here and there that I will notice (i.e. display issues etc.), but the minute I tell them they get it fixed by EOD. I appreciate the swiftness in which they deal with problems.

Jessica
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/04/2022

Super easy to use!

My employees find it easy to use. I find it easy to monitor and manage time keeping.

Pros

JustWorks is a very easy to use, efficient and accurate time tracking system.

Cons

I do not like that I can not update the time until the employee has clocked out for the day (for instance if they forget to clock in and then clock in later- I can not make updates until end of day clock out)

amir
amir
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 04/08/2020

Great PEO software

excellent platform, fast and friendly service, recommended

Pros

easy to use, my employees like it, options of medical benefits, customer service was good, pricing is very affordable

Cons

could use more features for 1099, more help around PPP loans but probably everyone had issues given the need

Alternatives Considered

TriNet

Reasons for Switching to Justworks

pricing, user interface
733 reviews