User Reviews Overview
About TouchBistro
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform,...
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- Used Daily for 6-12 months
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Review Source
For iPad soulution for busy restaurants, this is your answer!
I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta
Pros
Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.
Cons
No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Slick, powerful & user-friendly in a small package
This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!
Pros
The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.
Cons
The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.
Alternatives Considered
Square Point of SaleReasons for Choosing TouchBistro
TouchBistro is a much more powerful option for splitting up tables and creating tabs in our taproom.Reasons for Switching to TouchBistro
Intuitive nature, ease of use, flexibility of software.- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Worst Customer Servics
They performed well, but something happened in 2019 and they’re current attitude became an “I don’t care” philosophy.
Pros
Good working restaurant system and in the beginning was a well run customer focused company
Cons
Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved.
Response from TouchBistro
Hi Scott, we appreciate you taking the time to share your experience with us. We're sorry to hear that you've encountered difficulties in resolving your issue. Your feedback is important to us, and we'll use it to improve our processes. Please send the details associated with your account (restaurant name, email) to [email protected] so we can escalate accordingly. We look forward to hearing from you.
Top TouchBistro Alternatives
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
TouchBistro for Resorts
Overall - we've found TouchBistro to be the most robust, yet easy to use program on the market. While other POS might be simpler, TB fulfills more functions than most, while still be easy to navigate.
Pros
We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop.
Cons
One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose.
Response from TouchBistro
Hi Emily, thank you for the kind words! We're glad to see that TouchBistro has had a positive impact at your venue. -Carly
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall great experience!
Very happy with everything except the card readers.
Pros
My employees transitioned over to TouchBistro really well. It's really easy to use.
Cons
We have "portable" card readers. They're not very "portable". Very glitchy.
Alternatives Considered
Square Point of SaleReasons for Choosing TouchBistro
Looking for a better integrated experience.Reasons for Switching to TouchBistro
My daughter used this software at her summer job. She told me I wouldn't regret it.Response from TouchBistro
Hi Christi, thank you for the kind words! I'm so glad to hear that TouchBistro has had a positive impact on your venue and staff. -Carly
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Fair value for the price
It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far.
Pros
The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior.
Cons
The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around.
Response from TouchBistro
Hi Ashley, thank you very much for your feedback! It's wonderful to hear that you and your staff have found TouchBistro to be easy to use. I will pass your note regarding your Online Ordering trouble on to our product team. - The TouchBistro Team
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Worst service ever
If I am allowed i will give minus stars and they are not be in market. They should be banned
Pros
Nothing they scam people to bind you in contract if you want to walk out they want you to pay full amount of services. They never provide any equipment and charging you for services.
Cons
Customer service and everything. Even their software not friendly for restaurant.
Response from TouchBistro
Hi Sam, we are very sorry to hear this was your experience with TouchBistro. Please contact us directly at [email protected] so we can address your concerns. We appreciate your feedback and would welcome the opportunity to turn things around.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Review
Worst customer service EVER! Will not recommend solely for that
Pros
Ease of use and functionality of the system is great
Cons
Process to split checks after order is difficult
Alternatives Considered
CloverReasons for Switching to TouchBistro
The sales rep was convincing and over promised- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Bang for your buck
The support team was on top of installation and on-boarding. the owner was present.
Pros
Can't beat the price. user friendly. menu management is a breeze.
Cons
For larger organizations integration with other software needs to be easier. reports could be better. seperating reports by time periods is a problem
Response from TouchBistro
Hi Stephane, thank you for your review! We are happy to hear you're enjoying the POS. - ST at TouchBistro
- Industry: Restaurants
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Review Source
User friendly and cost efficient for restaurant
Pros
Love the touch bistro pos system, it is by far one of the simplest to setup and easiest to train staffs with. it allow wireless table side ordering, which increase the service time by 20 % since we switch and also cut down on my staffs running back and forth to the customers with credit card payment, which we do sign on screen to speed up the table turning as well. I highly recommend it over other iPad pos system. Feel free to come visit us if you are in NYC. I be glad to show you the system.
Cons
The reservation system isn't connected with OpenTable or does it have a page system for the reservation to txt customers when their tables are ready.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
A Big Steaming Pile o'POS!!
Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!!
The worst part is my complaints and problems got escalated to [SENSITIVE CONTENT HIDDEN] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now.
Pros
I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality.
Cons
The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing.
It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything.
Alternatives Considered
Toast POSReasons for Choosing TouchBistro
Because the Sapphire system was not very user friendly and had limitations that we were constantly trying to work around. It looks like an old dos program from 1999, for the most part.Reasons for Switching to TouchBistro
They start up cost was supposed to be much cheaper.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Very Disappointed. I need someone from their company to reach out!!
I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on
Pros
The iPads were ok, and it wasn't too hard to hook up
Cons
Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable
Alternatives Considered
Toast POSReasons for Switching to TouchBistro
Price but after choosing them, We decided to move over to Toast and have been using it for a week and a half with absolutely 0 issues and the customer support is so fast. I get my answers in about 5-10 minutes. It's so easy!- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Disappointment
Customer support has long wait times - usually 40 minutes or more. You may have to talk to 3 or more people to get the right answer. It is very frustrating when you have high volume and issues and no one to assist you.
Expect chargebacks and no assistance. You have to log into several different systems to research the chargebacks. They do not send timely notifications and you only have 5 days to respond.
Payment Center has business hours and not customer support hours. If there is an issue with a payment that you have received, you will have to wait until business hours to speak to someone via email as they do not like to talk over the phone.
If your salesperson wasn't honest and you got locked into a contract, you have to ride it out. We were told that we could cancel at any time. I had an email but cannot find it so I am stuck for another 6 months. I also notified them that when the time is up, I want out. It is not the product that I was promised. I am very disappointed and would not recommend this product to anyone.
There are better US products out there. This is based out of Canada and the rules are different. I wish I had done more research...
Pros
I purchased, set-up and use the system the most. It was easy to purchase and onboarding was pretty simple.
Cons
They sold me the idea of a great product. We purchased it during COVID and were promised many bells and whistles. First issue - you have some features in the cloud and some features on the Ipad that don't sync. Features - so many features were missing when we signed up with Online Ordering - partial refund, Apple Pay, Google pay, order correction prior to order complete. The list goes on and on. They are definitely light years behing Toast, Square, and even Clover. We have Clover too and I was leaving them to go to Touchbistro. I am glad that we did not leave t
Response from TouchBistro
Hi there, we are sorry to hear about your experience. Please call 1-888-342-0131 for our 24 hour Customer Support team, or send an email to [email protected] with your contact information and the name your account is under so we can look into things for you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Flaws and bugs in system
Not good!
Pros
The first year went well! I actually liked it.
Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support.
Cons
Many issues.
Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days.
Would not recomend.
Response from TouchBistro
Hi Thomas, thank you for your review! I have passed this on to our support management team. We are aware our Support wait times have recently been longer than normal, and adding headcount to the Support team is our top priority. Please continue to reach out to Support when needed either via phone or live chat for the fastest response and if the queue wait time is too long our callback functionality is available as well!
Thanks,
Carly at TouchBistro
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Using Touchbistro at Your Restaurant (aka Your Second Job)
I wish any part of it was reliable because the ease of use and customization of so many things is great. As a small business owner I really only have time for one job, running my restaurant not chasing down the solution to why my POS system isn’t functioning properly.
Pros
The only area I am happy with is the reporting. Everything else is truly terrible, time consuming, frustrating and a detriment to my ability to focus on my restaurant.
Cons
They may claim to have 24/7 customer service but that has only worked for us for two of our more than 30 issues in the past two years. The vast majority of issues must be sent off to a different department that does not work nights, weekends, or apparently ALL the holidays that exist in the US or Canada. There are issues on average every week, I have made six calls this week alone. On average I probably spend three hours a week dealing with issues, some weeks over 10 hours spent. There also seems to be issues with the hardware. We used to payment devices at our restaurant, so far 10 have failed. When these issues arise that also results in hours on the phone and days of communication to resolve. I
Response from TouchBistro
Hi there, we are sorry to hear about your experience. Please call 1-888-342-0131 and our 24 hour Customer Support team would be happy to look into this for you, or send an email to [email protected] with your contact information and the name your account is under so we can look into things for you.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Fair review
This is the first POS system that we had where we have nothing but problems. They do not listen to customer feedback, and I would not want to recommend this POS system to anyone. I was contracted with them for one year and when I called to cancel, they told me that the canceled is automatically renewed and I have to pay additional charges for cancellation. I agreed to pay the amount because I do not want to deal with them in the future.
Pros
I wish there is something I would’ve liked
Cons
Nothing. Lack of support and inconvenience
Response from TouchBistro
Hi Anu, we’d love the opportunity to discuss your feedback further to help us better understand where we have room to improve. If you’re open to it, please reach out to [email protected] with your account name and we’ll be in touch from there. We look forward to hearing from you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
STAY AWAY FROM TOUCHBISTRO!
Horrible. I seriously don't understand how this company gets ANY positive reviews. Reports are difficult to interpret. Tax calculations are inaccurate - which is a HUGE liability. Processing fees are volatile. Tech support (while they are nice on the phone) takes a VERY long time. For us to spend hours on the phone with tech support weekly is not out of the ordinary.
Pros
The low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company.
Cons
Where to begin? We literally have pages of complaints about this system.
Response from TouchBistro
Hi Robert, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to [email protected] with your account name and we’ll be in touch from there. We look forward to hearing from you.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
8 years with TouchBistro and now getting scammed
Used to be great. Now terrible. Will probably end up switching companies if this is not resolved. Obvious fraud.
Pros
TB used to have great customer service. Not anymore.
Cons
TB has been charging me $15/month for over two years for a service I haven’t ever used. I’ve been directed to multiple people who say they will refund my money and stop the charges only for that person to disappear and have to start all over with someone new. They are now trying to charge me $125 a month for a non processing fee while I wait on them to set up the processing…. It’s insane.
Response from TouchBistro
Hi Andrew, I'm sorry to hear about the issues you've been experiencing with TouchBistro. Please send me an email at [email protected] and we'll have a senior representative reach out to you as soon as possible.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Unbelievably Terrible
They have admitted to me that all the glitches we experience on a DAILY basis are software related and the senior tech support team has been incapable at fixing our issues. Im literally counting down the days until I can get out of my contract.
Pros
Absolutely nothing. It took almost 4 months to onboard, nothing but problems ever since.
Cons
Constant glitches, several redundant aspects of table service, no signature line on credit card receipts, they made several unauthorized charges to my credit card for services I wasnt even able to use then I had to fight them for refunds, sales man lied to me about what the POS could and couldnt do to get me to sign on then another lengthy battle to get out of the contract. They claimed they cannot give refunds, which they can and did, and they claimed they never cancel contracts, which they can and did. Not IM just stuck in my main locations contract.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Review
Getting us through
Pros
Fairly user friendly, price is ok, and the cloud is nice to have
Cons
It is not a secure POS. Any staff can see information as you need admin code and the staff need it for when there is no manager on shift. You can not lock so they can not delete bills after a bill reopened and then deleted a lot of cash is taken this way and no record once a bill is deleted
Response from TouchBistro
Hi Yolanda, Thank you for sharing this feedback. We certainly take our customers' security seriously, and we'd like to speak with you further to investigate. Please send me an email at [email protected] with your account name.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Refuses to Refund
I wouldn't recommend this group, since their overall customer service has been nothing short of the worst I've seen in the industry. I've worked with Square, Toast and this group.
Pros
We had a great, helpful sales contact. Unfortunately, once we were turned over to their overall automated system for deployment of the software, we couldn't continue to work with them. At one point, they canceled our account without authorization.
Cons
We signed an agreement that would allow us a refund of more than $2,000 if we didn't want to continue using Touch Bistro. I've been trying to contact them for months for a refund, and have been ignored by their sales contact and their customer service line. We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)
Response from TouchBistro
Hey Jessie, I apologize for the issues you've been facing with us and I do want to escalate this to our Customer CARE management team to look into your billing. Please send me an email to [email protected] with the name your account is under so we can investigate.
Thank you!
- Carly at TouchBistro
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Almost the best system I could ask for....
1000% faster then old method
Pros
Ease of touching, direct sending to kitchen, really a great system, just a few things could make it better and easier
Cons
Some function are not easy to understand...Don't like having to try and figure them out....need a code set up that is not a login code of a manager that is just for discounts....also a tab that is one touch for takeout and delivery displayed at the top with the name would be good...so it one touch check out for them...also bar tabs should print the customers name, so when a bar tab customer decides to order food the chit in kitchen has their name on in and not just "bar Tab"
Response from TouchBistro
Hey, Richard!
Thanks so much for your review. Very happy to hear you're finding TouchBistro to be near perfect (there's always room for improvement, though, right?)
If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
TouchBistro will slow you down and cost you money
It has cost us money and slowed us down. It was suppose to save us money and speed things up.
Pros
Switching menus and putting in specials.
Cons
If you want people to tip your bar staff and servers then do not use this POS. If you manually enter a credit card, like when the swiper is down, there is no tip line or way to enter a tip on these transactions. Also when staff enter tips you cannot modify them once entered so if someone entered a tip wrong you have to void the whole transaction but you will not be able to charge them again unless they are still there with their card.
If customers start tabs you have to manually enter their name, you can not swipe their card and have their name appear. So it slows you down on busy nights.
Switching to Touch Bistro has slowed us down and bar staff have not been able to collect all their tips.
I would not recommend this POS to anyone until these issues are fixed.
Also they will tell you they are working on issues for months and months that never seem to get resolved. Once you sign up you will be ignored.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
It is an easy application to set up and fairly easy to train others on it.
I is more efficient than a regular cash register and allows us to track our sales and tax instead of trying to calculate it after.
Pros
That it uses an existing IPad and can be stationary or mobile. Also it is great for tracking sales so that we can keep track of trending up and down of our menu items> It also helps use with ordering and inventory
Cons
That it doesnt include a rounding function for places that have phased out the penny. Sometimes the modifiers are a pain and could be better to add if you could choose all the menu items that could use the same modifier,
Response from TouchBistro
Hey, Anthony!
Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and easy to train your staff on.
If there's anything I can do to make your experience even better, please do not hesitate to get in touch.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Small mid-western restaurant
Basically, works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services getting better. Whenever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team.
Pros
Relatively easy to train new staff.
Cons
On the Administrative side, it is very cumbersome.
Response from TouchBistro
Good afternoon Donna and thank you for your review and feedback.
Please do not hesitate to get in touch with us so we can help you take full advantage of TouchBistro's robust reporting functionality.
Not only are there dozens of different types of reports that you can use, but there are also custom reports you can built based on your needs. TouchBistro integrates with Quickbooks for all your accounting needs.
With respect to app updates, we update the app approximately every 6-8 weeks. Our last few app updates have gone out on the following dates:
- December 13, 2016
- October 31, 2016
- September 26, 2016
- August 17, 2016
If there's anything we can help you with, please do not hesitate to get in touch.