MobiWork Reviews

Pros

Mobiwork has allowed us to process requests from quote through dispatch and completion to invoice without the need for more expensive platforms that cost many multiples compared to this program. Ability for a small staff to perform all needed functions for quoting, scheduling, dispatching, and invoicing in one package

Cons

Existing process to add parts, services, customers, etc can be improved to allow for new assets or parts to be added directly from the workorder page.

Alternatives Considered

Salesforce Service Cloud, Verizon Connect, Dynamics 365 and Service Fusion

Reasons for Switching to MobiWork

Mobiwork offered the most complete package of services at a reasonable price point for a small organization.

Pros

MobiWork has a product that works well for any dispatching or scheduling organization. We use it within the transportation industry to dispatch our technician quickly to emergency breakdown. Everything works in real-time and is easy to use from portal to technical mechanics out in the field via the mobile app. Our customers use the customer portal to eliminate the need for telephone interaction.

Cons

I honestly don't have any cons to share.

Alternatives Considered

Verizon Connect

Reasons for Switching to MobiWork

Ease of use and fits our business model. Mobiwork is highly modifiable and easy to learn by the on premise technical staff.

Pros

The picture taking and being able to relate it to a job is really important.

Cons

Software lags a lot, scheduling and job management was not easy. Set up was easy but no help with integration into the company and we were left to our own devices.

Pros

The MobiRules are super helpful in configuring your behind the scenes system and how you want it to function.

Cons

I would like to have access to see some programming strings in the back ground that could be used for some of their built in features for pre filled forms etc.

Alternatives Considered

Verizon Connect

Reasons for Switching to MobiWork

Since were in the construction industry and more specifically doors and hardware, there are a lot of moving parts that are always changing, having something that we can customize to fit our needs is why we choose MobiWork.

Pros

The work order management and dispatching systems are exactly what we need. Also, they helped us with integration for invoicing with Quickbooks.

Cons

So far, MobiWork is meeting all of our needs.

Pros

Excellent work order management and dispatching. Easy to set up and use. We have hundreds of units and Mobiwork makes it easy to manage service calls, maintenance, and construction/renovations. Billing/invoicing is easy to manage.

Cons

Can't think of anything. Any features we have asked for have been made for us.

Alternatives Considered

Fiix and UpKeep

Reasons for Choosing MobiWork

Corrigo was not willing to update their software with the customized scripting they had set up for us initially. We had specific rules needed for billing and charging out and we were on an old version and got left behind as they updated the software. We needed a new solution that was easier to use both for admins and field users and still have the custom rules implemented in billing that we needed. Mobiwork was the easy choice for us.

Reasons for Switching to MobiWork

Billing customization, easy of use, software support

Pros

I like the ability to use this platform not only for work order scheduling but also for asset management. It has been vital to our success as a Biomed Team.

Cons

Any issues that we have been experiencing, are issues that all first time users run into. Change is difficult, even if its positive change. In time everything will be running smoothly!

Pros

We have been using MobiWorks for over a year. One of the most important capabilities (a real differentiator) this product provides, is off-line work order functionality. Even when technicians have no network or cell coverage, technicians still have the work order information on their mobile devices and can continue with their work.

Cons

Documentation could be better, they have been adding and updating over the past year.

Pros

One of the things I liked most about MobiWork was its mobile-centric approach to field service management. The software provided a user-friendly mobile application that allowed field technicians to access job information, update work orders, and capture data directly from their devices. This mobility and real-time connectivity significantly improved efficiency and communication in the field. The software's GPS tracking feature also provided valuable insights into technician locations and helped optimize scheduling and routing.

Cons

While my experience with MobiWork was generally positive, one thing I liked least was the limited integration options with third-party systems. Although the software had a robust set of features for field service management, the ability to integrate with other business tools or systems was somewhat restricted. This limitation might require manual data entry or additional workarounds to synchronize information with other software used in the organization.

Pros

An out-of-the-box solution that offers accountability, work order scheduling, asset management, and responsive customer support

Cons

Despite its versatile features, integrating large scale businesses and the scheduling feature on tablet devices need refinement.

Pros

While integrations are never "easy," the team at MobiWork goes above and beyond to understand your business, needs, and unique use cases to help create a comprehensive solution. This platform is helping us take our company into a new era: driving efficiencies with smart route planning and dispatching; setting up unique alerts for managers to monitor possible problem sites; expense management; invoice management; the list goes on.

Cons

The software is extremely customizable, which is a great thing 90% of the time. That being said, it is so customizable that it can at times be a little difficult when training new users and keeping things simple. All in all, I'm happy with what the customization allows versus any minimal headaches.

Pros

When I'm not able to be at a job I'm leading for the day, be seeing real time what other technicians complete on my job, I can view filled forms and see exactly what they completed with pictures. Makes it easy to know where they left off and what I need to accomplish my next day!

Cons

I like the offline mode however this doesn't work when you trying to load a document. We use either google drive or our PDF Annotation side which all requires service to see your documents. I've found a work around by trying to load it before hand but if I'm in PDF annotations and back up, I can't reload it.

Pros

How streamlined it is to use in the field, not a lot of wasted time on useless data input.

Cons

The dependence on internet or cell service.

Pros

Ability to adapt to our specific business needs

Cons

Some customization requires mobiwork implementation support

Pros

It is easy for our team to do check at multiple locations and for manages to hold them accountable remotely.

Cons

As an in the field manager at times I wish I had more of the capabilities of desk top version on my mobile device.

Pros

We are now able to track our service engineers locations and work completed with all team members having access at all times. Mobiwork even created custom reports for us to track critical processes that we need to track daily.

Cons

There was a learning initially but know we have all the information that we need at our fingertips with the help of the great training team at Mobiwork!

Pros

It’s been a game changer for our field operations. Managers have an at a glance of what’s going on, even when off site. Customizations are helpful!

Cons

Customizations take time to set up and implement, but overall worth it!

Pros

Paperwork trail and invoice management is made easy

Cons

No issues as of yet will continue to evaluate

Pros

I really like being able to see the previous users filled forms. This allows me to see exactly what was done with pictures so I know where to pick up and keep going from. This is huge especially the time I save making phone calls trying to figure out what work was completed.

Cons

I wish I could download documents in the offline mode.

Pros

Easy to use and understand. It is convenient to be able to access remotely.

Cons

This is a great product, the only thing I would improve is the search functions for work orders.

Pros

The ability to drill down on equipment history was a must. Our customers wanted to see all maintenance and every repair that had been completed.

Cons

I wanted a basic, basic system but could not find one. At least MobiWork did not require me to build multiple modules that I didn't need just in order for the system to work.

Pros

The ability to update my delivery location was huge. Many times a new construction sites address is not in the system yet, being able to add a pin drop for future deliveries for our other drivers has been really helpful. Also being able to add contact and change contacts is very helpful!

Cons

For our company we can choose our route based on our day, it would be nice being able to arrange our work orders from the App with a drag and drop to reorganize.

Pros

Easily customizable for our specific applications

Cons

Would like to be able to set custom work order lengths per customer to be used for route optimization/creation. Similar jobs take different lengths based on size of facility.

Pros

Easy to use. User friendly. Mobile app is always accessible

Cons

I have not found any areas in which I think need more improvement

Pros

Ease of used, ability to grow as we grow

Cons

So far, no downsides to speak of. Any questions have been answered promptly by [SENSITIVE CONTENT]