Product Fruits Reviews

Pros

The team have been great at helping me create the optimum setup for our particular use case and helping me debug various issues. I was able to set up tours very easily on our staging server and test our checklists. I love the fact it integrated with Segment so it was easy to start getting the data going into ProductFruits. I also love the LifeRing to allow for self-service tours!

Cons

I'd love for there to be a few more display options for tours, and for the reporting for the LifeRing to be built out more but I can see that being developed in the future, and we're planning to stay for the long haul.

Alternatives Considered

Chameleon

Reasons for Switching to Product Fruits

Cost and feature matching - ProductFruits provided everything we needed, along with the ability to embed checklists into our app

Pros

I don't believe you'll find a product on the market that is easier to use, more full-featured, or at a better price point than Product Fruits. We previously used a leading competitor, but their pricing structure was not only hard to understand but also prohibitively expensive. This really limited us. In contrast, Product Fruits offers all their features at a single, reasonable cost, making it an exceptional value. Switching to Product Fruits has been a game-changer for us, providing us with a comprehensive solution without breaking the bank. Highly recommended!

Cons

Product Fruits is still in its early stages, so naturally, there are some deficiencies in the product. This requires a bit of patience and a willingness to support their ongoing development efforts. However, I actually appreciate having a voice in those improvements, so it's not really a negative for me. Being able to contribute feedback and see it shape the product is a unique and rewarding experience.

Alternatives Considered

Helpjuice, Help Scout, Salesforce Sales Cloud, Kustomer, Stonly, Thinkific and Intercom

Reasons for Choosing Product Fruits

Product Fruits offered full-featured platform at a fraction of the cost.

Switched From

Intercom

Reasons for Switching to Product Fruits

In some cases the other platforms offered more features than we needed while others did not offer all the features or required extensive coding to customize. We found Product Fruits to be well balance and at a great price point.

Pros

On the tour creating : Easy to use, the creating mode is simple and based on what you see is what you get.
easy to test too because of the preview

On the others features I haven't really create something with a specific aim so I can't tell for real.

Cons

Not totally adapted to SaaS app, especially on our freetrial
Branding is complicated and you can't really create card template. Some part you still need to edit branding into the creating mode

Pros

We decided for PF because the backend is really intuitive and easy to use - for regular features no developers' support is needed. We like the adaptability of designs which allows us to develop features that really look the way we want them to. Onboarding was also really good with regular emails introducing features, how-tos and support with the set-up. When we faced challenges due to the complexity of our own software, PF was ready to help quickly and successfully. STaff is really friendly and helpful.

Cons

Everything works fine. Features that didn't work the way we thought they should - due to the functioning of our own software - could be found workarounds for with the help of PF.

Alternatives Considered

Walnut.io, UserGuiding, Storylane and Stonly

Reasons for Switching to Product Fruits

PF is the most intuitive software - we faced difficulties with all other solutions. Also the flexibility of the design and the possibility to integrate features into our own software instead of working with mirrored pages was unmet by the other solutions.

Pros

It doesn't track more data than you want it to (we have very strict data privacy controls).
It has the crucial elements we need at a price we are happy to pay. We aren't forced to over-purchase for our current needs. We looked at competitors like Pendo, which cost way too much because they are trying to include everything.

Their employees, especially the support staff, are quick and extremely nice when helping you. 10 out of 10 for the people. Its one of the biggest reasons I felt comfortable going with Product Fruits.

I also like how transparent they are with their pricing. I hate when you have to talk to sales to understand what something will cost.

Cons

Ideally, there would be more styling controls for all elements.

I would like to integrate with Jira Service Management for support and Confluence for the knowledge base. They have a great built-in knowledge base, but we already have one. I'd like to be able to integrate with it.

This has less to do with the product and more with our situation, but we use it in an embedded app within other platforms. The fact that we're iframed in makes it complicated (but not impossible) to use the editor to target elements and build tours.

Alternatives Considered

Pendo and Totango

Reasons for Switching to Product Fruits

A combination of price, features, security certifications, data storage locations, and the attitude of the employees.

Pros

We're using Product Fruits to help with user enablement , our knowledge base, capture user feedback, integrated chat, and to deploy training for new features.

Cons

We haven't found anything yet that we don't like.

Alternatives Considered

WalkMe

Reasons for Choosing Product Fruits

Happyfox does not have the UI tour features we needed.

Switched From

HappyFox Help Desk

Reasons for Switching to Product Fruits

WalkMe is not priced appropriately for the feature set we needed.

Pros

The price and the features. I love the ability to add multiple domains for the same price.

Cons

I like everything about Product Fruits, all the features are very good.

Pros

We quickly familiarized ourselves with the tool and created tours. The UI is very simple and intuitive. The IT team was also able to implement everything technically with ease.

Cons

The statistics could provide more insights and allow users on all plans to export basic metrics.

Alternatives Considered

Userflow, Userlane, Pendo and UserGuiding

Reasons for Switching to Product Fruits

For a small company with a small amount of monthly unique users Product Fruits had the most available pricing model.

Pros

We can custom announcements, surveys, articles based on segments. We save a lot of development time.

Cons

Reports are still basic, it needs more analytics.

Alternatives Considered

Userpilot

Reasons for Switching to Product Fruits

I could discover easily the platform by my own. Integration was easy.

Pros

General approach - integrated knowledge base - Pricing

Cons

Hubspot chat not "natively" (but possibly) integrated

Pros

Product Tours are clearly the feature we use the most. It has an intuitive interface to create the tours, and almost no implementation is needed (sometimes we have to ask dev team to add a small function to launch tours or include IDs in our own interface), but it has given HUGE independence to the design tema to work directly on tours.Also the fact that it is possible to have different environments helps the design team to test tours without any production implications, which i just GREAT!Checklist are the number two in our Use Case, and they also work very well.Finally, the integration with hubspot is astonishingly fast and easy to implement, which reduced our implementation time a lot, and helps us have. a clean and unified database with our CRM

Cons

If i have to say something, it would be the reporting options, although I know they are currently working on improving it.

Alternatives Considered

Userflow, UserGuiding and Intercom

Reasons for Choosing Product Fruits

PF is more focused on Product Tours, which was a relatively new feature in Froged when we changed. Also, PF is cheaper for the tools we needed to use.

Switched From

Froged

Reasons for Switching to Product Fruits

All 3 where way more expensive for the business needs we have.

Pros

Product Fruits offers a very wide range of functions compared to other providers and at a fair price for start-ups. While Pendo and co. are unaffordable.
I also had a very good experience with the customer support. The people are very responsive, competent and very friendly.

Cons

Product Fruits offers many different functions. However, some of them are still a bit modest.
- I wish there were more integrations with other tools (e.g. GetResponse, FreshDesk)
- More analysis functions
- Some customizations require CSS knowledge

During the few months that I have been using Product Fruits, I have already seen many updates that I am happy about.

Alternatives Considered

Appcues, Userflow, WalkMe, Userpilot, Whatfix, Usetiful, Pendo, UserGuiding and Intercom

Reasons for Switching to Product Fruits

Number of features for money (instead of using 3 different tools) and great support.

Pros

The software is very easy to deploy, use and maintain. We needed a solution that would onboard our new clients effectively, provide notifications and showcase software updates, Product Fruits does all this and more.

Cons

Nothing bad to report at this stage.....

Alternatives Considered

Appcues and Intercom

Pros

Easy to set a simple product onboarding tour
Easy integration
No-code tours & hints builder
Amazing support & help with custom use cases
Customizability

Cons

UX could improve even more (however current new version is great)
To get the tour working with specific conditions is sometimes tricky (tunning CSS selectors)

Alternatives Considered

Appcues

Reasons for Switching to Product Fruits

local vendor with amazing support with all features we needed for one price

Pros

The simplicity of using and learning the software, and the staff all-around !

Cons

We have some issues with finding some of our buttons in the CSS, but the problem is probably more because of our code than anything.

Alternatives Considered

Pando, Gainsight PX, Userlane and UserGuiding

Reasons for Switching to Product Fruits

Mostly because it was that simple to integrate into our app, while others wasn't able to recognize our code, and wasn't as simply ton use as Product Fruits. Also from the price stand, it was a big a difference between few of them. Easy choice.

Pros

The amount of features Product Fruits support is incredible. With just one solution you cover most of the aspects of customer engagement and onboarding. In addition to that, their support and reactiveness is fantastic. I have interacted several times with them and they were always super supportive in finding solutions or even implementing quick fixes.

Cons

The only aspect that I feel still needs some improvements are the support of survey interactions natively. It's still possible using Typeform, but if supported natively would be a tremendous addition.

Alternatives Considered

Appcues, Userflow, UserGuiding, Stonly and Intercom

Reasons for Switching to Product Fruits

Their comprehensive solution at an affordable price that is not based on the number of users connected to the system but MAU.

Pros

ProductFruits is an intuitive and easy to start with Software, that has a great experience from the very beginning on. Whether its the demo-mode with a chrome addon or the JS Integration, it was just a few line of codes until we were able to use it within our Employee Software Linchpin Hey.
Configuration of Tours, so called Hints and more is very easy to learn and the capabilities are more than you would expect from such an inexpensive Product. It's best value for price on the market as far as I can see.
And on Top of that - the Support was brilliant, quick and always on point - that is a big point for me as a product manager that needs to convince people of buying the software.

Cons

The UI is not the most "modern" looking, but that is basically a type of personal taste- thing. Functionality-wise everything is perfect.

Alternatives Considered

Userflow

Reasons for Switching to Product Fruits

Pricing was one of the major arguments, especially regarding the variety of features ProductFruits offers for the price.

Pros

We are a startup with a great product and we want to be able to show this to our users. Product Fruits helps us greatly in terms of onboarding, activity tracking and many other aspects. PF makes us look good to our own customers which is extremely important for us.

Cons

Understandably we come across a few issues here and there... But customer support is great and they kill those issues and they entertain our enhancement ideas.

Pros

We're using Product Fruits as an onboarding tool for our site. Every time I have a question or am trying to figure out how to do something, the Product Fruits team has been readily available to help figure out and solve my problem.

Cons

There are some limitations with the functionality and aesthetics

Pros

This is an excellent tool for onboarding and support for our web-based solution. Having step by step product tours, new feature announcements, searchable knowledge base, a feedback tool and live chat all in one place makes user support way easier for TrueRoll.

Cons

It took a bit to figure out how to get Product Fruits to work with our website, but the support team was great with timely help and patient explanation. Now that I have the hang of the editor, it's easy to use.

Alternatives Considered

UserGuiding

Pros

The customer service is fenomenale. They help perfectly and know everything you want to know. They also offer everything I want to have in a onboarding platform

Cons

The implementation was a kind of a hassle, but that was mostly our fault. We blocked everything. And some developers knowledge is really handy when installing the software, but without you can also use this because of their fenomenale customer service.

Alternatives Considered

Appcues

Reasons for Switching to Product Fruits

The pricing

Pros

Product Fruits integrates seamlessly with our SaaS product, allowing us to easily create product tours, knowledge base articles, hints... and supporting multi-languages in every feature. And support is awesome, answering in minutes, solving issues, or suggesting workarounds... they also hear your feedback to improve the product itself.

Cons

The only thing I can think of right now is that the multi-language capabilities work differently from feature to feature (some unification could be good).

Pros

Helps to grow base of paying customers = makes money (and honestly, that is the only thing I care about even though I can write about how awesome the UX and support are – they are. But I use Producfruits and keep paying for it for one simple reason. It can make us 100x the money it costs.)

Cons

Maybe the fact, that it does serve pizza? I donť know about any cons.

Pros

Very easy to set up. Features work really well and are easy to adjust. The editor is easy to use and its easy to make updates and deploy them only once ready so that the current live version is unaffected. Segmenting and rules makes it easy to ensure content only displays for the right people.

Cons

I can't think of anything major. It would be great to have a link with our existing knowledge base to pull that in and for customer to search from that but it was very easy to add in links to articles on our main support system and for customers to search and link through so it's not a big issue. I can't think of anything else!

Pros

The support. We got in touch via live chat and chatted directly with a developer who helped straight away. Our account manager is always helpful as well.

Cons

We worked around a few edge cases in the feature tours builder — all solvable.

Alternatives Considered

Userpilot