ShipperHQ Reviews

Pros

We use ShipperHQ with our Magento ecommerce website & it has been great. Customer service when we have questions or need to make changes is outstanding! They are quick to reply, instructions are clear, I'm always really happy with their assistance. And the program is easy to learn/use.

Cons

I don't have any cons with ShipperHQ currently.

Pros

I appreciated the tech support that I needed in the beginning. I love that I have all my box sizes and packing rules set up and how they seamlessly integrated with my ecommerce store. I now have live rates for the shopping carts and my customer gets to choose the carrier and knows how much shipping is. The shipping calculations are spot on!

Cons

Nothing negative to say. I'm grateful to have found ShipperHQ.

Pros

Ease of dashboard. Once I got to use it. And the support, one I needed it was without doubt excellent. [SENSITIVE CONTENT], was without doubt both friendly and helpful. Indeed someone who was quick to help with the issues we had here. Instructed me on what the issue was and how to go about fixing it.

Cons

None at this time, considering I just took over.

Pros

Easy to set up, lots of options for customization. Restrictions work great!

Cons

Cannot use free shipping with codes and would be great to be able to customized the wording of shipping types.

Alternatives Considered

Reasons for Switching to ShipperHQ

Pros

Shipper-HQ is a dream to use even when your shipping rates get a bit complicated or nuanced. It can handle some couriers that provide dynamic shipping rates (like DHL) and at the same time others with static rates uploaded by csv (in a format that is easy and logical). Adding for example a simple function to add a % to some shipping rates for insurance is easy. Preventing specific products from going to a country or group of countries is easy. One big advantage over others we've tried is the sensible ability to group destinations so that, for example, the countries of the EU can be referred to as "EU" rather than endlessly listing all the countries every time a new rate for EU is needed - making the csv easy to read and diagnose.One of the most important features for us is the test portal to create a dummy package to an address to confirm the rates returned. Invaluable.It's got loads of other bits/pieces that we haven't yet touched.

Cons

It's pretty trivial but I would like their csv parser to allow for notes in the sheet so that we can recall details about the rates. So far, I don't think we've come across an issue that S-HQ hasn't been able to handle. We'l keep trying...

Pros

Being on the IT technical side of business - I am comfortable with my way around software and configurating different 3rd party vendors to sync with our system. Whenever I do have an issue, SHQ has always given my issue the needed attention and seriousiness to resolve. Always had a sincere support from their team.

Cons

The learning curve can be too much for the non-technical user. I wish their online guide wouldn't be so general. As a business, we have different apps that runs our daily operation. As i'm sure other companies have differnt apps as well. Would be great if the guide are actual steps someone did instead of a quick run thru that sometimes does not work due to some specifics. But the guide does not mention that.

Pros

[SENSITIVE CONTENT] from Support was such a fantastic help and crucial in fixing our shipping rate errors, he figured out what the problem was (not ShipperHQs problem either) and showed me step by step his process of what is causing the issue and how to solve it. Not just a great asset for ShipperHQ but Lewis is a great human, always willing to help me and doing it with the most positive attitude, it really goes a long way as I NEVER leave reviews, so that is saying something. All the best Lewis and thank you again mate!

Cons

Nothing I can think of, there are rarely little things that crop up, but of the time it's on my own end and support walk me through the steps to resolve the issue.

Pros

This Application makes giving live delivery rates very simple and coordinates pretty consistently into our working stage.
It expects next to zero support. There are other outsider applications that we've utilized that require steady management, however ShipperHQ is a set it and neglect type application.

Cons

The User Inierface is somewhat interesting. It isn't as simple to explore as other delivery applications.

I wish that ShipperHQ had the usefulness to print delivering names and oversee shipments. We at present host to utilize an alternate third-get-together application for shipment the executives.

I might likewise want to see the choice for adding transporting rules if dispatching the board was coordinated.

Pros

The initial setup was so simple. The company has so much documentation on how to do things and it is easy to find and understand. When I did have questions I could call, email or chat with a professional that was an absolute expert in the software. There was no outsourced service, everyone that I have interacted with has been amazing.

Cons

NA-Every hiccup I have come across, ShipperHQ has helped me resolve instantly.

Pros

The product was fairly easy to implement and it has a lot of great features. The interface is a little clunky and the UX could use some updating, however, for the complicated tasks it performs it is pretty good.

Cons

I know it is COVID, but they need to work on their customer support.

Pros

The customer support is phenomenal. Best support of all vendors I deal with. Their motto is to make your shipping rates and quotes perfect.

Cons

If there are features missing, I have not found them yet. Of course, this software is more advanced than what I can comprehend but with the ShipperHQ support, I don't have to worry about becoming a software expert.

Pros

The platform is really easy to use and has a ton of features to set up shipping rules and make sure that orders are being processed correctly. Their wide array of different shipping carriers makes it easier for us to decide and integrate the carriers that best fit our needs.

Cons

Having to establish accounts with each individual freight carrier in order to verify their credentials to unlock live rates was at times frustrating. However, the team was very helpful in aiding us through the process.

Pros

Gives us the international operational and shipping capability for a complex range of products.

Cons

Would like to see a buy outright option.

Pros

I love that I can specify that an item must ship by it's self in the designated box size.

Cons

Rates don't always come back exactly the same as the carriers are charging me. It is close and I've had to add markups to get closer to the actual freight cost.

Pros

The ShipperHQ software just works. It has fit seamlessly within BigCommerce and any time we need to adjust our shipping, ShipperHQ has had the solution we needed.

Cons

ShipperHQ can be complicated. There are a lot of features that you could set up. It's as complicated as you make though and their support has been amazing.

Pros

The customisable shipping rules which can be stacked and give a ton of flexibility were really useful, the software is pretty easy to use and the support team have been helpful in getting things up and running quickly

Cons

It would be good to have a library of example typical shipping rules that can be used within the docs, covering free shipping, minimum order, common shipping locations etc

Pros

Automatic work, ones we set up the bowndry it work without interruption or interfear with any actions.

Cons

Extra fee for programing, and it take time to set it up.

Pros

Functions exactly as expected; calls to API happen quickly.

Cons

Price. Price based on # of calls to API, which for high volume, low product cost companies make this App cost prohibited

Pros

[sensitive content hidden] goes above and beyond, and he truly is an asset to the team!

Cons

- Phone support from the other team is poor.

Pros

With the launch of a new website, we needed some software to help automate our delivery costs. This needed to be easily integrable into Magento 2 and would link with our existing parcel courier rates whilst also accommodating 3 other carriers. The product needed to cope with both product weights and volumetric packaging too.

Cons

We initially struggled in setting the product up, but HQshipper provided excellent support and once we had set the initial delivery rates up it became a very easy process.

Pros

Automatic prices taken care of in the background

Cons

Pricing wen up 1200 % with only a 30 day notice

Pros

This app allows us to show our customers a specific date of arrival for their order to arrive and make a shipping decision based upon that.

Once you get the hang of it...you can really control a lot of different settings to accommodate the look of the shipping rates on your site.

Cons

Advanced features are limited based upon the plan you selected. The learning curve can be steep at times and menus get deep.

Pros

Very simple to use. Quite straight forward.

Cons

When updates are made and layouts are changed in ways that don't apply to what we do or how we use shipper hq.

Pros

Great at setting up complex rules for shipping rate calculations on your website. There are so many variables and customizable ways to set a rate. Seamlessly integrates with bigcommerce.

Cons

You have to pay a lot of money for customizable shipping rates for your website, sometimes the set up of rules gets pretty confusing.

Pros

The ease of use. Easy to setup and implement into our woocommerce website.

Cons

Had a few issue with the rates in the beginning, but support helped us get it working correctly.