LeadSquared Reviews

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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User Reviews Overview

About LeadSquared

LeadSquared is a cloud-based marketing automation and customer relationship management (CRM) solution for businesses of all sizes. It serves clients in industries such as finance, e-commerce, education, health and wellness,...

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Feature ratings

Value for Money
4.1
Functionality
4.2
Ease of Use
4.3
Customer Support
4.3

Browse LeadSquared Reviews

165 of 165 reviews
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Abel
Abel
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 14/10/2023

Avis leadsquared

the beginning of using this software was a little difficult for me but in the long run I found it easier to follow my daily reports but it would be great if the installation process did not take as long as we hoped and the problem of lack of self-customization options should also be resolved]

Pros

the beginning of using this software was a little difficult for me but in the long run I found it easier to follow my daily reports

Cons

the installation process took longer than expected and also lacked self-customization options

Shailesh
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 03/09/2024

Marketing integration got easy.

Overall was good. Marketing integration got easy as got to know from marketing team.

Pros

The most liked thing is that councellor should have to dispose properly. Without proper disposal of lead counselor won't be able to move forward.

Cons

Lead disposition was time taking process.

Alternatives Considered

Cronberry

Reasons for Choosing LeadSquared

Due to company decision. They were trying for other alternative

Switched From

Kylas Sales CRM

Reasons for Switching to LeadSquared

Marketing integration and automation got much easy.
Mayank
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 21/12/2024

LeadSquared for work

Purely satisfied using the LeadSquared when it comes on customization, integrates with various tools, and provides detailed reporting and analytics.

Pros

LeadSquared is a user-friendly interface which is very much for efficient lead management, and powerful automation features. It also offers high customization, integrates with various tools, and provides detailed reporting and analytics.

Cons

Limited costumer support is the main weakness

Top LeadSquared Alternatives

Altaf
Altaf
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
2
Customer Support
1

1
Reviewed on 03/05/2024

A Frustrating Experience of Inefficiency and Disregard

Working with LeadSquared has been a nightmare. They took six months to implement their system, during which they made numerous blunders and constantly changed developers. This caused us to lose business for an extended period.

Their customer service is abysmal, showing a lack of concern for the issues we faced. They seem more interested in manipulating situations than resolving them. Even now, we continue to struggle with their platform."

Pros

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Cons

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Verified Reviewer
  • Industry: Furniture
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 07/11/2024

Effective Sales CRM

Pros

Very effective lead and activity management. A variety of features like forms/automations/processes facilitate lead tracking and boost sales.

Cons

Telephony integrations are buggy and face a lot of issues. There is no option to add more than 75 custom fields in the system. Customer support at times might not be the best.

Bryan
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
2
Customer Support
1

2
Reviewed on 30/10/2023

Has abilities but very lacking is support and implementation

Very bad experience. Once the sale was completed reliable support was hard to find. I had many issues and upper management didnt respond.

Pros

It was nice to see what emails had been opened and read. The system overall was hard to navigate.

Cons

Too many issues and broken promises during the sales process. I was told that their system would work with our SMS provider. Turned out that it didnt. Was told many times that things were in development but never made the date that they were supposed to be finished. The start up period took 3 months yes 3 months for them to get the system up and running. Once it was "ready" we quickly found out that it didn't work. Asking for help was hard to get things corrected. It was a waste of time as we never got it working correct. The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Switching to LeadSquared

It was supposed to be better for education but it was a disaster for us.
Verified Reviewer
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/10/2024

Best CRM for New Learners

it was good i have used leadSquared for almost a year but sometime i faced lag and customization issues

Pros

leadsquared was best because of very easy user interface comparatively other CRM's

Cons

sometimes few things are automatically deleted and there are lagging somtimes

Jahnavi
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

3
Reviewed on 25/10/2024

Experience with LS

Managable, easy to work, easy to apply filter & easy to sent bulk mails

Pros

Easy to work to filter the data, to connect

Cons

Call quality was not good, we will not receive verified leads more

Niharika
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 27/06/2024

Leadsquared as a CRM tool- Pros and cons

Pros

User Friendly, Customization and flexibility, security and compliance, lead engagement, lead monitoring, customer support, analytics and reporting

Cons

cost and it is complex for a small team, features do overlaps here

Verified Reviewer
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/04/2024

We Go Live in a Week!

Pros

I love that the system is completely (for the most part) customizable to our needs, from the reporting to where buttons are placed and what different user levels can and cannot see. Our partnership began in November 2023. We have built a beautiful system to meet our Admissions Teams' needs. The Marvin view is awesome! Our representatives are excited to start using it!

Cons

There are only 4 levels of users (Admin, Sales Manager, Marketing, and Rep User). We have a 5-layer structured team, so one additional level would have been ideal. However, we figured out a workaround :)

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

3
Reviewed on 05/03/2023

An all-in-one platform to manage and capture your leads

I have been using it for last 5-6 months and found it good as ot has all features I wanted.

Pros

The thing I liked with Leadsquared is it has each and every feature to capture and manage leads. It seamlessly integrate with other tools. Magic button feature in lead management module is great.

Cons

It works a bit slow. As well as it's ui/ux isn't that good so first-time user can find it difficult to learn. It integrates with Ameyo but sometimes it can't make called through it. We have to do it manually most of the times.

chanchal
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/04/2023

LSQ review

over all leadsquared is very good in uses and it's user friendly

Pros

i like LSQ lead & task management and and lead tracking

Cons

nothing to dislike & about leadsquared

Samidha
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
2
Customer Support
4

5
Reviewed on 28/02/2023

Beepkart’s review

Pros

LSQ product has many features that we do use for lead management. The ease of doing few things like automation,dynamic form creation etc ensures quick execution.

Cons

The UI and ease of use is not very effective.

Anirudh
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
4
Ease of Use
3
Customer Support
4

4
Reviewed on 15/02/2023

LSQ Review

Pros

Easy to use. Endless possibilities of integrations.

Cons

Connectors and any addons are purposely designed to very expensive.

Alternatives Considered

Zoho CRM and HubSpot CRM
Aditya
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/07/2022

An effective lead management software

PHX has been using LSQ for the past 8 months and there has been the ease in lead distribution, Lead nurturing and management compared to our last used CRM

Pros

Mostly, lead management is the best feature which helps in organizing leads and following ups in a timely manner. The Dashboard feature is also one of the best features which help to get an overview per our customized layout. Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.

Cons

The dashlets on the dashboards should have more editing options to customize more as per our requirements. The CRM interface loading speed is different and it has been no improvement in the Contact center systems. The data reflected in some of the reports or the smart views/manage leads are real-time which has not been resolved in some requirements.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Replied 13/12/2022
Akash
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/07/2022

Good Support Available for Account Manager

Overall experience is very good. Initially we struggle to implement the system in our organisation but with the help of current Account Manager it really helps and able to implement the Leadsquared in a very short time.

Pros

Account Managers at Leadsqaured are doing great job. They have supported us at every point. Where ever we need help. They taught me everything so that i will not have any dependency and able to resolve most of the things myself. Features at leadsquared are decent enough. They have fulfill at least basic to moderate requriement.

Cons

I can see there is only one major Con. Reports available on the Leadsquared are very limited. Most of the time we have to use custom report or skip reports.

Alternatives Considered

Salesforce Sales Cloud

Response from LeadSquared

Thank you so much Akash for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Replied 13/12/2022
Rahul
Rahul
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 04/07/2016

Very Useful Software for Sales Field

I am using this software for our institution from last 1.5 years and found it very helpful. We have 5 users along with 1 administrator. It is very handy and hassle free software. Being as a administrator of the software in our organization I can say that is it very easy to adopt and our users are very friendly with this software.

Pros

Reminder Pop-ups. E-mail campaign, Defined dashboard, Landing page integration, Auto responders, Separate list for particular data, HTML mailer creation, transactional SMS and Various Kind of Analytical Reports, etc.

Export import feature of the LSQ to help generate more defined reports in excel format.

E-mail campaign report helps to target the audience based on open and click rate of the mailer.

Gets immediate responses from helping team (Technical team) at the time of any kind of technical error or at the time of support requirement.

Cons

Third party integration with LSQ takes time.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Replied 13/12/2022
Arun
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/07/2022

Lead squared halp us in sales and marketing automation processes

It is easy to use and if problem arises the customer support is quick. I would highly recommend this CRM

Pros

The leads captured in real time by using CRM automation and improve the sales and clients.
It makes tracking of sales funnel more easy and that clarity helps drive growth in the direction necessary.
Integrations with APIs makes connecting with clients more systematic, fast and easy.

Cons

The performance speed of the CRM can be improved upon.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Replied 13/12/2022
Rohit
  • Industry: Mechanical or Industrial Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/07/2022

Leadsquared helps us manage leads efficiency.

Any issues faced are easily resolved by customer support. It has helped us streamline our processes. The most beneficial feature is lead prioritization and it had helped us very much. It can be used an industry-specific CRM and otherwise which is a good point for CRMs.

Pros

Captures lead from various sources and help in filtering them. Helps in data management. There is no privacy concern. Helps track the team and is easy to use as well. Automation in marketing is helpful and makes our process more quickly. Having used another CRM I can say that this switch has only helped out business more with it's additional features.

Cons

There is no problem that we are facing currently. It's a good CRM. It is user-friendly but for someone new to the world of being able to use CRMs it can take some time to get there.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Replied 13/12/2022
Verified Reviewer
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 03/11/2018

A solid CRM and marketing system that has a bit too many user bug issues

Our sales team of 5+ switched to LeadSquared to manage our client database. Marketing uses for lead nurturing. We often face minor bugs that we need to contact the customer support team about.

Pros

Has the basics of what you need in a CRM and marketing platform: lead management, calendaring, emailing, marketing campaigns, automation and others. Solid user interface that also includes lead scoring by tracking how many touch points your lead interacts with your website and emails.

Cons

A lot of small bugs when using this. We would build an automation campaign and go live. But it wouldn't work. I would message the support team, and they would eventually get back to me 3-7 days later with the issue fixed. Team is India with little bit of translation issues.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Replied 13/12/2022
Neeraj
Neeraj
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 28/08/2018

One stop solution for storing lead information

Pros

ease of use
lead engagement score helps in shortlisting good leads
availability of a lot of filters allows us to simply squeeze the best leads out of the lot
support for sms and calling lead directly saves time and efforts

Cons

Email editor is not that impressive and needs a lot of improvements
Responsive Landing page editor user experience
sometimes due to server issues call recordings are not available which causes difficulties in tracking and follow up

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Replied 13/12/2022
Rishi
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
2

3
Reviewed on 26/10/2022

Need more Improvement

Pros

Easy to install and use via web browser

Cons

SlowNot accurateServer issue mostlyCan't use all functions bcz they won't work

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Replied 13/12/2022
Santosh
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/07/2022

Lead Management Towards enhancement of results

Good

Pros

From migration from old software to Leadsquard was smooth & all the exiting datas captured perfectly. Integration to different on line lead genation platforms and capturing leads is perfectly working. User friendly. Value for money.

Cons

Apart from lead management it shold be helpful to other dipartments like HR, CRM & finance.

Response from LeadSquared

Thank you so much Santosh for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Replied 13/12/2022
Bhargav
  • Industry: Investment Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/07/2022

Value for money

Pros

This product help me in acceleration on lead management.

Cons

Training for using the product efficiently should be given free of cost so that we can utilize the platform efficiently.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Replied 13/12/2022
Priya
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/07/2022

Good Sales Tool

Pros

Managing contacts is easy, accessing the reports is feasible

Cons

Too many filters and too many steps to follow a particular contact

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Replied 13/12/2022
165 reviews